SOLE AU Anmeldelser 

biggest scam ever shoes are fake very low quality and the dont return even though there website says so keep away or the will steal your money

DO NOT BUY from these people. I bought a pair of Nike Air Max in size US 10.5. They delivered me size 11. They wont return the shoes they sent me. Also, i am nearly certain they are fakes. This company is a fraud

I did receive my order only after a couple of weeks, and did have a response to my email query, however I give a low rating because I believe the item to be fake.
They are very comfortable and might not be noticeable at first glance, but due to the colours/patterns on my Nike runners, there are too many differences to online images of the authentic product and also the images that the seller uses to advertise online.
You might get some great replicas, however the price really is too good to be true for the real deal. Buy at your own risk

Shocking customer service ! Took nearly 8 weeks for arrival. Multiple emails and a reply to only one. And yes I have checked my spam… poor communication and when item finally arrived the box was battered. Trainers great but not worth the stress and waiting to see if they would ever arrive. From what I can see a lot of people have had same experiences with poor communication and issues with the delivery. Try a new delivery service or carrier and answer emails promptly would be my advice. Would never use again…

You order your shoes. Thay take your money. Then they email and tell you that they don’t have stock and ask you to pick an alternative shoe. This happened twice. Such a waste of time. Luckily they actually refunded my money.

I purchased shoes on 16th September
No confirmation email was sent to me
Ive sent multiple emails requesting updates but no correspondence.
Very unprofessional im very disappointed buy from this so called company

DO NOT BUY FROM THEM.

Purchased a pair of lifters on the 19/09 and did not receive any email updates up until the 24/09 and that was only because I reached out prompting a shipping email. I was then told the shoes had actually sold out and they offered me a pair of metcons instead, I have advised them that due to poor communication I would like a refund and I will be taking this to Fair Trading

⭐ 1 Star

Extremely disappointing experience with SoleStreet.

I placed an order worth over $500 on Monday after seeing the website advertise next business day dispatch. On Tuesday, I contacted customer service for an update and was told my shoes would be dispatched shortly and that I would receive a tracking number. No tracking number arrived.

I followed up again on Wednesday and received no response. By Thursday and Friday, I was still being ignored despite multiple emails asking for an update. The shoes were purchased as a gift, so I explained that I needed them delivered by Tuesday and requested a refund if they couldn't guarantee that timeframe.

It wasn't until Saturday that I finally received a response. The reply was short, dismissive, and simply stated that my order required processing time. They then informed me they would be issuing a refund because they couldn't guarantee delivery by Tuesday.

My issue isn't the refund—it's the complete lack of communication and misleading expectations. If there was a processing delay, that should have been communicated from the start rather than telling me dispatch would happen "shortly" and then ignoring my follow-up emails for days.

I wasted an entire week waiting for updates, only to end up with no shoes and no gift. For a purchase exceeding $500, I expected far better communication and customer service.

Without a doubt, one of the most frustrating online shopping experiences I've had.

Worst experience i have ever had ordering online.

Purchased a hoodie, after nearly 2 months I emailed them asking about my item. They have sent me a tracking number saying the item was delivered. Rung nz post and was told the address on the tracking number was not my address. Spoke to sole-au and they told me to dispute it with nz post. That he believed I was trying to scam them and to not contact them.

Complete scam

Purchased hoodie from NZ mid 2024.
Too small once received.
Returning was a costly nightmare, but we did it.
Comms were poor.
Then ordered gear to use the money as no refund.
Ordered 13/2/25. When I asked for tracking because we hadn't received. ( I had to ask for this twice over days)
The response was it was delivered 28/3/25 'what are you talking about?
Are you kidding me!
Still haven't got it.
EDITED AFTER REPLY
When you hit the tracking you can literally see it was not signed for.
RETURNS ARE NOT FREE FROM NZ (Seriously ..you didn't know that!) I had to pay around $45
Trying to figure out how to return from NZ was a nightmare.
I see you're saying a lot of of people are lying which seems to be your MO.
Update 8/5/25 The person I was talking to says he doesn't work for the company anymore but still replying on a soleau email address??
I've since found NZ post delivered to an address in Auckland and we are in Christchurch. NZ post cannot give me the address it was posted to and Sole AU are now not replying at all to my request for the address it was sent to. POOR FORM.

Brought a tracksuit in Jan 2025, in my experience there was a lack of information when tracking my parcel, after 3-4 weeks with no new updates. I assumed I got scammed so I contacted the bank to report it. My package arrived following my report to the bank, I notified the bank of its arrival however I was missing an item.

SOLE AU reached out re. bank chargeback and I arranged with the bank to return the money to SOLE AU as they were legit. Initial engagement with SOLE AU they were extremely rude and demanding.

From Feb to March, I was in contact with SOLE AU to locate my missing item, I was patient, and SOLE AU was helpful with their updates. I was told on different occasions that they will follow up with NZ post, package was lost, the package was found again, they were resending, or they were sending a replacement.

However, the tracking number remained the same and every time I tracked the parcel there was no information or the tracking number was invalid. I trusted SOLE AU that my package was on its way and will arrive as they gave regular updates when I asked.

Late March I got fed up with the same excuses from SOLE AU I called NZ Post myself and was told that my tracking number was invalid and there was no history of it. NZ Post advised I ask SOLE AU for the case number, this way they can narrow down the search for my package. I notified SOLE AU and they said they will follow it up and dismissed my request for a case number.

Later in the day, awaiting an update from SOLE AU to no avail. I called and messaged SOLE AU the phone went directly to voicemail and there was no response to my messages to refund my money if they are unable to provide an accurate update.

SOLE AU left me no choice to contact the bank again to retrieve my funds. I emailed SOLE AU asking for a refund, they refused a refund as I contacted the bank and activated a chargeback, I advised them I could cancel my request to the bank if they refunded unfortunately, they said "Well I can’t refund now that there’s an active chargeback on the order….
If I did that you would get a refund from me and again from the bank and I would lose double the amount".

There's a lack of urgency and professionalism from SOLE AU.

Three months later, I received 1 x item of my order, my second package allegedly missing, and the bank thankfully refunded the funds.

Reading other customer reviews, it seems like majority have similar challenges dealing with this merchant. SOLE AU need to look into a better system and suggest some training around customer service, communication. Your responses to your customers are appalling and extremely unprofessional.

My partner order a hoodie for me in December for Christmas .. still no sign of it ! This is shocking. Do not order from this company !

Your defence to someone criticising the service you supplied is to bring up personal information regarding the customers who spent money on the product you didn’t supply, you then threatened to not refund unless the review was taken down, then constantly emailed abuse for 3 days , then threatened to take the money out of my partners account again ? Honestly your responses are just strengthening my decision to 1 star review your company in the first place.
Below is some of the correspondence I’ve had with the delightful company;

Assault would be extremely unlikely as I am at the opposite side of the world but hey .. it’s Jiyats world, I must be a character in this movie he’s narrating 😵‍💫😂

I have contacted the OAIC and the ACCC in regards to this company and will hear back in the next 10 days. This has been a shocking experience to say the least.

Hi,

This item was lost by the carrier while in transit. While that’s not our fault, we acknowledge and apologize for the inconvenience caused.

This is the first we are hearing about this regarding this order. We have received no communication or had any contact with your husband.

It makes no sense that you would judge our response on TrustPilot when we had no idea who you were until you contacted us.

We are not scammers and it greatly offends that you would accuse us of such when in reality you haven’t even given us the opportunity to assist you. We have a 4.1/5 star rating as well so I don’t understand how you can claim we are a scam due to some fake reviews.

While we are disgusted by the rudeness shown in your review and email, we are still willing to assist.

Please remove the TrustPilot review and we will refund your husband for the order.

Let us know if you can do this so we can all move on with our lives.

Kind Regards,

Jiyat

Remove your review and my reply will be removed and everyone can move on.

Kind Regards,

Jiyat

So you won’t be removing despite your promise to do so?

Seems like you’re the dishonest person here….

How ironic you accuse us of being untrustworthy when your actions have shown us that your hypocritical nature.

There is nothing more appalling than your disgusting and pathetic and deceptive behavior.

I haven’t sent you any abusive emails, I have only highlighted the truth.

I will be taking this further.

We will also be charging your card on file to reverse the refund.

Kind Regards,

Jiyat

I recently had an experience with this merchant regarding a lost parcel, which was eventually located and delivered. While there were some hiccups with communication, the issue was eventually resolved, and I did receive compensation for the lost item from both Australia Post and the merchant as a gesture of goodwill.

The item I purchased was an Essential SS22 shirt. Upon receiving it, I noticed a misalignment with the rubber tag on the back, which raised concerns about its authenticity and potential defects. I reached out to the merchant for clarification, and they assured me the item was authentic and genuine. They also mentioned that, since I received the item free of charge, I wouldn’t need to return it and requested no further contact on the matter.

I’m simply writing this to share my experience and the process I went through.

Ordered two hoodies on December 4th. It’s December 23rd and I still haven’t gotten them. Wrote them an email and no response. Will never order from them again.

Excellent service 👏 thanks

Arrived quickly and in excellent condition as advertised.

Good. No issues with order or delivery.

I never recieved my item and when I finally had my enquiries answered I was rudely told it will be processed by the end of the week and then 2 weeks later recieved a message saying I'd recieve it in 3-7 days then two weeks later still nothing and order was still marked as order being processed rather than "shipped". Contacted my bank and got a refund!

Good communication. Product in perfect condition on arrival

My order was never sent. Took several emails from myself following up on my order. The company would not provide me with a phone number to discuss and would only contact me via email. After threatening further action as my order was never sent several weeks later, the person I was emailing asked me if I’d like a refund or a resend. I expressed that I would like a resend asap. 2 days later a refund was issued. Definitely would not recommend this company or their customer service. Extremely disappointed.

Edit to add: there is no phone number on the website help page, would be wonderful if you added it.
And unfortunately I do need to leave an honest review of my experience as it was exactly what happened. I looked into Australia post, they received the tracking information but never the package so it does seem the package was lost in the transition from your company to theirs. As I mentioned in the emails these things happen and that’s not what I am mad about. I am disappointed it took so many follow up emails for you to do something about this. In the end you were going to send a replacement and ended up issuing a refund without any communication about it. I would have liked to have written a more positive review but unfortunately it was not my experience. Also my emails were not requesting out of hours replies I would have happily called during business hours however you would not provide me a phone number and so everything had to be done via email. Your choice to reply out of hours not mine. I wish your small business the best and hope others don’t have the same experience as myself.