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Sold.co.uk Anmeldelser 1.078

TrustScore 4.5 ud af 5

4,4

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Ella Seki at Sold has been amazing throughout our house purchase. I would highly recommend her services. Communication has been excellent, especially during a brief bit of a stressful time but I feel... Se mere

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Bedømt til 5 ud af 5 stjerner

my experience in buying this property was made great by Ella Seki. What a wonderful lady! It was a long drawn out process, through various unavoidable things, but throughout it all Ella kept me infor... Se mere

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Bedømt til 1 ud af 5 stjerner

On 16th of March 2026 I wrang the sold uk number only to be greated by an artificial intelligent. After a bit of waffle from the AI I waited a few hours then wrang again. When I got through the AI ask... Se mere

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Bedømt til 5 ud af 5 stjerner

I was looking for a quick sale on my house and there was interest right away Although there was some issues along the way it was handled very quickly and always on a ASAP principle Ella the re... Se mere

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Virksomhedsoplysninger

  1. Boligmægler

Skrevet af virksomheden

The way Sold.co.uk works is unique to both traditional and online estate agents. Run by real people who are passionate about property, we have a variety of propositions that include selling for free and also mutually agree a realistic price with the seller, and work with a large network of pre-qualified property buyers to get a fast sale, as well as listing on all the major property portals. We can even cover legal costs and if you need to sell very quickly will make you a cash offer ourselves.


Kontaktoplysninger

4,4

Fremragende

TrustScore 4.5 ud af 5

1 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 88 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

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Bedømt til 5 ud af 5 stjerner

Ella Seki at Sold has been amazing…

Ella Seki at Sold has been amazing throughout our house purchase. I would highly recommend her services. Communication has been excellent, especially during a brief bit of a stressful time but I feel Ella really made it as smooth as possible. Excellent service.

22. april 2026
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Besvarelse fra Sold.co.uk

Thank you for taking the time to share this. It’s great to hear that Ella made such a positive impact on your purchase.

We know how stressful parts of the process can be, so clear communication and steady support really matter. I’ll make sure your kind words are passed on to Ella, she’ll really appreciate it.

Wishing you all the best in your new home, and thanks again for the recommendation.

Bedømt til 5 ud af 5 stjerner

Ella Seki. What a wonderful person.

my experience in buying this property was made great by Ella Seki. What a wonderful lady! It was a long drawn out process, through various unavoidable things, but throughout it all Ella kept me informed, was cheerful and positive and honest. It was a pleasure to have the many many phone calls with her and SOLD.COM should give this lady golden handcuffs to keep her where she is because she would be in demand for any company in the world! I cannot thank her enough. Just give her a call because just listening to her voice and fabulous accent is a joy to behold! Thank you Ella and I wish you nothing but happiness and joy and undoubted success in whatever you choose to do in ife.

1. april 2026
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Besvarelse fra Sold.co.uk

Thank you so much for taking the time to share this, it really means a lot.

We’re delighted to hear how positive your experience was, especially across what sounds like a longer and more complex journey. Ella will be absolutely thrilled to read this, she consistently goes above and beyond to keep everything moving while keeping clients informed and reassured throughout.

We’ll be sure to pass your kind words on to her, they won’t go unnoticed. Wishing you all the best in your new property, and thanks again for choosing Sold.co.uk.

Bedømt til 5 ud af 5 stjerner

We recently purchased a house through…

We recently purchased a house through sold.co.uk which was also owned by them. Overall, the experience was very positive. Everyone we dealt with was honest, easy to talk to, and responded quickly. Hector Hadow, the sales progressor, was excellent throughout: always on the ball and consistently following through on everything.

We viewed the property in November ’25, made an offer the next day, and had it accepted within a few hours, with an initial completion date aimed for early January (possibly even December). After a slightly painful process, we eventually completed in March.

From what I understand, part of their model involves buying properties from sellers who don’t want to go through the traditional route, then turning them around for a profit as quickly as possible. When you view the purchase from that angle, their approach makes complete sense — they behave more like a business. It’s a house, not a home, from their perspective.

Because of this, they were quite anxious about us using a mortgage lender not on their approved list, worrying it might cause delays. If we wanted to use a lender not on their list - they would want a deposit to protect themselves financially if the sale fell through. Our broker recommended a lender outside their list who could offer us much better rates, so we ended up applying with two lenders — one approved, one not — to keep everyone satisfied (and so we didn't have to put down a deposit).

They also encouraged us to use their recommended conveyancer, mainly due to speed. Credit where it’s due: Gilson Grey (Ashley Baber) were brilliant — incredibly responsive, thorough, and absolutely acted in our best interests. No complaints there at all.

The delays we experienced were legal in nature. A restriction on the property wasn’t disclosed until January, which held everything up. The approved-list mortgage lender then pulled out, but thankfully our broker-secured alternative lender was pragmatic and allowed us to complete.

In many ways, the purchase was relatively smooth because the people involved were good at what they do. That said, a few things could be improved:
• Mortgage lenders: Steering buyers toward a limited approved list can backfire. In our case, if we had used only their preferred lender, the sale would likely have collapsed after four months, losing them time and profit, and us the house. Broadening the list or being more flexible would help.
• Legal transparency: If quirks or restrictions are known at the start, buyers should be informed upfront. That way, brokers can place the mortgage with the right lender initially, avoiding unnecessary delays.

Despite these points, I would absolutely buy from them again. In many ways, purchasing a house treated as a business transaction is easier — there’s less emotion and fewer complications. A bit more transparency and flexibility on the above points would benefit everyone involved, including sold.co.uk themselves.

Five stars because we ultimately got the house we love. If it had fallen through, I’d probably have deducted a couple of stars due to the undeclared legal issues — but thankfully, everything worked out. The mortgage broker we used, though, absolutely deserves 5.5 stars.

8. april 2026
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Besvarelse fra Sold.co.uk

Thank you for such a detailed and balanced review, we really appreciate it.

We’re delighted to hear you had a positive experience overall and that the team were responsive and easy to deal with. I’ll be sure to pass your kind words on to Hector, he’ll be pleased to hear how much his support made a difference.

On your points around lenders, we recommend buyers use a lender from our approved panel, as we know they’re comfortable lending on properties owned for under six months. This helps keep things moving smoothly and reduces risk of delays. That said, it’s great your broker was able to secure a solution that worked well for you.

In terms of legal transparency, all documentation we hold is shared with the buyer’s solicitor in the draft contract pack. For your purchase, this was provided at the outset, although we do take on board your feedback around making this clearer earlier on.

We’re really pleased everything came together and that you’ve secured a home you love. Thanks again for your thoughtful feedback, it’s genuinely valuable.

Bedømt til 5 ud af 5 stjerner

I recommend Sold UK they're providing a…

I recommend Sold UK they're providing a great service...Ella Seki toke care of my case file purchase and I can tell you that she is great at her job, staying in tach with you all the time, staying updated with everything needed 👍😉😊

30. marts 2026
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Besvarelse fra Sold.co.uk

Thanks for the review Christian! Glad Ella could help, we will pass this on to her :)

Bedømt til 5 ud af 5 stjerner

Fantastic support from Hector

I’ve given five stars just for Hector who helped us during this process. He had to support us for a whole year given delays in the process and was always kind and as helpful as he could be. Probably the best communicator in the whole process.

30. marts 2026
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Besvarelse fra Sold.co.uk

Thanks Cam, Hector is a great communicator! We will make sure to pass this on to him.

Bedømt til 5 ud af 5 stjerner

Extremely fast no chain sale (5 weeks)

Extremely fast no chain sale (5 weeks). Communication very clear and promises kept. Thanks especially to Hector for speaking daily to resolve a POA issue that was holding up completion.

20. marts 2026
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Besvarelse fra Sold.co.uk

Great to hear everything moved through so quickly.

Clear communication and doing what we say we’ll do is key, so it’s good to know that came across. Hector will really appreciate the mention, especially with the extra effort around the POA to keep things on track.

Thanks for sharing your experience.

Bedømt til 5 ud af 5 stjerner

Quick sale needed on house

I was looking for a quick sale on my house and there was interest right away
Although there was some issues along the way it was handled very quickly and always on a ASAP principle

Ella the representative I dealt with personally was ultra professional .. would regularly update me on any developments keeping me aware of the situation and anything I should be dealing with .. kept the ball rolling at all times

Highly recommended

20. marts 2026
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Besvarelse fra Sold.co.uk

Great to hear we could help you achieve a quick sale.

Even with a few issues along the way, I’m glad everything was handled promptly. Ella will really appreciate your feedback, she works hard to keep things moving and keep you updated throughout.

Thanks for the recommendation.

Bedømt til 5 ud af 5 stjerner

Ella Seki has been outstanding

Ella Seki has been very professional, through, fast and efficient with regards to the sale of our flat. She is a pleasure to work with and you can depend on her to get everything sorted out. One of the things I really like about Ella is that when she says she will do something, she does it with no delay whatsoever. Keep up the amazing work, highly recommended!

23. marts 2026
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Besvarelse fra Sold.co.uk

Really appreciate you taking the time to share this.

Ella will be delighted to read your feedback. Being reliable and following through quickly is exactly what she prides herself on, so it’s great to hear that stood out during your sale.

We’re glad the process felt efficient and dependable throughout. Thanks again for the recommendation.

Bedømt til 5 ud af 5 stjerner

Amazing communication

Amazing communication throughout the entire process, Ella was lovely, professional and super helpful, kept me updated all the way through. Very quick sale and no stress at all which is what we all need. Highly recommend, amazing company thank you so much.

23. marts 2026
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Besvarelse fra Sold.co.uk

Great to hear how smooth everything felt from start to finish.

Ella will be really pleased to read this, she works hard to keep things clear and moving, so it’s good to know that came through. Keeping you updated and taking the stress out of the process is exactly what we aim for.

Thanks for the recommendation, and we’re glad we could help make the sale quick and straightforward.

Bedømt til 5 ud af 5 stjerner

Amazing Service - Highly delighted

Having lost 2 purchases and faced moving into rental accommodation to protect our sale, we viewed a property through Sold.co.uk. Dahnish promptly organised our viewing and answered our initial enquiries; suggesting we could swiftly conclude the purchase without the need to rent. Whilst we were sceptical, we put our faith in the Sold.co.uk team!

Hector then managed our purchase progress. Nothing was too much trouble (he was dealing with a couple of “oldies”) but was polite, efficient, responsive and proactive.

We are seriously impressed by the service we received. Cannot thank both Hector and Dahnish enough for helping us secure a beautiful home.

We moved into our new home within 14 working days from viewing. Absolutely amazing, still stunned at the efficiency and highly delighted.

Hector and Dahnish, thank you.

18. marts 2026
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Besvarelse fra Sold.co.uk

That sounds like quite a journey to get there, so it’s great to hear how things turned around for you.

Really pleased Dahnish was able to get things moving quickly from the start and give you confidence in the process. And it’s brilliant to hear how well Hector supported you throughout, especially with such a tight timeline. He’ll be very pleased to read this.

Completing within 14 working days from viewing is no small feat, so we’re glad we could help you avoid the stress of moving into rented and secure your new home so quickly.

Thank you for taking the time to share this, and we wish you all the best settling into your new home.

Bedømt til 5 ud af 5 stjerner

Our first home was with Sold

Our first home was with Sold , Hector was so supportive and they helped the buying process to happen very quickly, Hector was chasing the bits and pieces and organised everything in the right direction.Thank you Sold team .

27. februar 2026
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Besvarelse fra Sold.co.uk

Thanks for the lovely review Parvathy! We will pass this on to Hector

Bedømt til 1 ud af 5 stjerner

On 16th of March 2026 I wrang the sold…

On 16th of March 2026 I wrang the sold uk number only to be greated by an artificial intelligent. After a bit of waffle from the AI I waited a few hours then wrang again. When I got through the AI asked if they would ring my number NOTHING ALL DAY 24 hours later they ring to late now not interested to my mind this company is a waste of time. RUBBISH AND RUDE.

16. marts 2026
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Besvarelse fra Sold.co.uk

Sorry to hear about your experience, and thank you for the honest feedback.

We’re currently testing and refining some new systems, including how calls are handled, and it’s clear we didn’t get this right in your case. We’re a relatively small team and still improving how everything works behind the scenes, but that’s not an excuse for the delay or frustration you experienced.

We completely understand why this left a poor impression, especially when you were expecting a timely response. Your feedback is genuinely helpful and will be used to improve the process.

Bedømt til 5 ud af 5 stjerner

Great agent would recommend!

Great communication throughout my dealings with this company. Hector went above and beyond to get my purchase completed he is a true asset to the company!

I would highly recommend sold.co.uk to anyone looking at purchasing or selling a property.

Hopefully we will do business again in the future.

James

8. marts 2026
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Besvarelse fra Sold.co.uk

Thanks for the lovely review Raban! We will pass this on to Hector

Bedømt til 1 ud af 5 stjerner

Thoroughly nasty dealings with this company - avoid!

Unfortunately I had dealings with a thoroughly nasty salesperson from this company today.
I made an enquiry via Rightmove about a house they have advertised for sale.
A couple of hours later I got a phone call from a man who said he was calling from sold.co.uk - he asked me financial information to qualify me as a buyer, which is fair enough - however as I explained to the salesperson, I was in the supermarket and didn't want to give out that information in a crowded public place.
That was obviously like a red rag to a bull for this man who became thoroughly nasty, telling me in a raised voice that he refused to make any appointment for me, he again demanded to know how much money I had - and asked how much I had in the bank.
I again told him that I was in the supermarket and could he email me any questions?
More shouting and nastiness - culminating in 'You can f*** off then' and the phone call disconnected.

EDIT
1. I excercise my GDPR rights and request SOLD.CO.UK to provide me with the recording of the phone call
2. Please also see google maps reviews of this company which are averaged at a generous 3.5*

23. februar 2026
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Besvarelse fra Sold.co.uk

We take feedback like this extremely seriously. Following your comments, we reviewed the transcription to the full call recording to understand exactly what happened.

Having reviewed the conversation, we do not recognise the version of events described. Our team member remained calm and professional throughout. When asked standard qualification questions, which are routine when arranging viewings, the call became heated and it was you who used abusive language towards our staff member, including telling them to “f off”, before the call ended.

We appreciate that being asked financial questions while out and about may feel inconvenient. However, qualifying buyers is a normal part of the process and helps ensure that viewings are arranged appropriately for both sellers and buyers. Where it is not convenient to talk, we are always happy to rearrange a call for a better time.

We have a zero tolerance policy towards verbal abuse of our staff, just as we expect our team to treat all customers with respect and professionalism.

Bedømt til 1 ud af 5 stjerner

Lied lied and lied

Arranged viewings and then cancelled them last minute as the viewer turned up to our house, leading us to do the viewings ourselves before another viewer tuned up which we had not been informed about.
Told us they would take a 2 grand profit from our sale and we would get the rest. Turned out to be £5k, so we were completely lied to.
Also told all the viewings would be done in one day, and if it didn't sell in 30 days, they'd advertise it to their big catalogue of regular house buyers. All lies.
Honestly do not waste your time. Communication was poor, they would leave voicemails saying they'd sent an email but there was no email, even after confirming with them the correct email. Just shambles and a complete waste of our time. Selling a house is hard and they just made it 10x harder.

11. februar 2025
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Besvarelse fra Sold.co.uk

Thank you for sharing your feedback.

We’re genuinely sorry to hear that you felt disappointed with your experience. Selling a property can be stressful, and it’s clear from your comments that you found the process frustrating.

We always outline our fee structure and sales process in writing at the point of instruction, including how viewings are arranged and how proceeds are distributed on completion. We do not set out to mislead clients, and we’re sorry that you feel that was the case.

We appreciate you taking the time to leave a review and wish you all the best with your onward plans.

Bedømt til 5 ud af 5 stjerner

Ella Seki at Sold.co.uk

I was with an estate agent that wasn't really pushing my property, so I spoke to Sold.co.uk for advice. I was put in contact with Ella Seki, right from the beginning she was extremely professional, helpful and guided me through the whole process of selling my property. She was extremely proactive during the sale of the property ensuring all documents from all parties was in place, she kept me updated throughout. If you choose Sold.co.uk ask for Ella Seki.

27. januar 2026
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Besvarelse fra Sold.co.uk

Thanks Peter! It sounds like you were looking for clearer guidance and more momentum, so it is good to hear that Ella was able to step in and support you through the process. Keeping on top of paperwork and making sure everyone involved is aligned can make a real difference to a sale, especially when things have previously stalled.

I will make sure your feedback is passed on to Ella. Thank you for choosing Sold.co.uk and for the recommendation.

Bedømt til 5 ud af 5 stjerner

Fantastic service

After the viewing of a property we submitted a offer and the purchase was completed within two weeks. Hector and team are amazing keeping us upto date from start to finish so professional We did use one of their recommended conveyancers and wow again superb communication. Thank you

29. januar 2026
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Besvarelse fra Sold.co.uk

Thank you for your review.

It is great to hear the purchase completed so quickly and that you felt kept up to date throughout. I will pass your comments on to Hector and the team, and it is also good to hear the conveyancers communicated clearly.

Thank you for choosing Sold and for taking the time to share your experience.

Bedømt til 5 ud af 5 stjerner

2 previous failed sales. But then Sold stepped in to save the day!

We had a real challenge selling my flat, with management companies taking forever to provide information and being largely unhelpful, which had already resulted in 2 different sales that fell through. So I turned to Sold afterwards for attempt number 3, and they were fantastic. Our sales negotiator, Ella Seki, was excellent, staying in constant contact, providing updates, chasing things up, and ensuring that the process was followed through, which meant we finally completed on the sale! Genuinely a great help. Thankyou!

27. januar 2026
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Besvarelse fra Sold.co.uk

Thank you for taking the time to share your experience.

Selling a flat can be particularly challenging when third parties delay or fail to provide key information, so it is great to hear that the process finally moved forward on the third attempt. Ella will be really pleased to know her persistence, regular updates, and hands-on approach helped keep everything on track and led to a successful completion!

Bedømt til 5 ud af 5 stjerner

Had a quite good experience with them…

Had a quite good experience with them in the process of buying a property, especially with Hector who was very professional and helpful and also always easy to reach.

21. januar 2026
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Besvarelse fra Sold.co.uk

Thanks for the lovely review, we will pass this on to Hector!

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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