Order not delivered, No Updates, No Replies!
I placed my order on 2 September 2026. It is now 16 September (2 weeks later), and I still have no dispatch confirmation, no tracking information, and no proper update whatsoever.
Your website states that it takes up to 2 days to prepare an order for dispatch, followed by 3–5 days shipping to the UK. Those timeframes have clearly passed. I have now been waiting 14 days, including 10 working days, with absolutely no information from this company.
I contacted them through their website chat on 10 September. They have completely ignored that message. Not even the basic courtesy of replying to a paying customer.
They have taken my money and then left me completely in the dark for weeks... It is unacceptable. If you are unable to fulfil an order within the timeframe advertised on your own website, then have the decency to tell the customer. Ignoring messages and providing zero communication is simply rude, unprofessional and disrespectful.
I should not have to chase a company repeatedly just to find out what is happening with an order I have already paid for.
Terrible communication. Terrible customer service.
Think twice before ordering. I certainly will not be ordering from this company again.
