SoftwareCW Anmeldelser 367

This was probably the most frustrating online purchase I've attempted in over 20 years on the web in transactions numbering in the hundreds.

At the conclusion of numerous failed attempts to complete a simple order I got a message from Google saying they were interested in feedback regarding my purchase with Software CW. However it's taken over two weeks for Google to give me this opportunity, and I no longer recall the specifics regarding at least 8 failed attempts to make a simple one item purchase. I was required to completely re-enter all or most of the order and personal info after every failed attempt with no indication from the system as to which items it found objectionable. Based on my experience, the Software CW order application is completely broken.

I emphatically recommend that Google do not endorse Software CW until they fix their unacceptably buggy and completely user unfriendly online order system.

I recently ordered Smith Micro Clip Studio Paint EX from SoftwareCW through one of several retail marketplaces they use as auxiliary vendors for their merchandise. I did not know them as a company but knew the reputation of these marketplaces to be sound so I took a chance. The program was listed at a fantastic price, and there was a countdown for how long the deal would last. I ordered it. I even signed up for the free purchase protection from Google because this was a Google Trusted Store. That is the level of faith I thought I could have in them.

This purchase was a Christmas present for my partner. It's not SoftwareCW's fault that we're struggling students, I get that. But I bought a product at the advertised price from a company.

I received Clip Studio Paint Pro. The Pro version lacks several key features of EX. I figured it was a mistake in shipping, every order confirmation I received indicated that I had purchased EX. In my package there was a paper slip directing me to address any issues with my order by contacting the SoftwareCW support team. I emailed them requesting a return label and the product I purchased. Credit where credit is due, the response time was excellent. The response, however, left a bad taste in my mouth.

"SoftwareCW Customer Support (SoftwareCW Customer Support)
Dec 29, 11:56 AM CST

Hi, please find attached a return label for you to use to return the software. You will be refunded in full once the item is received. I am very sorry for the inconvenience, the [marketplace] product page is mislisted and should have said Pro, not EX.
If you have any other questions, please let me know!

Regards,

SoftwareCW Customer Support"

The problem I have here is that this was the advertised price. This was the price listed for the marketplace I shopped through and it was initially provided as a link it through Google's shop feature. I honestly believed I could have faith in this purchase. This was their listing error. I don't want a refund, I want the product I ordered. I worked extra shifts to have Christmas money and I could afford the price I paid. I might even have been able to afford more, before I finished allocating Christmas money, but having made a purchase in good faith from a seemingly reputable company I didn't save extra for them to tell me I have to pay for their mistake. My partner's excitement has become significant disappointment and I had to figure out what to do. This wasn't just a Christmas present, it was also something he needs for school. We can't have no software, so their offer of a refund is something I can't take. I just now have software that I will have to replace later instead of software that will last him throughout his classes as I intended.

I expect better from retail companies. I expect companies to pay for their own mistakes and then fix them, not pass that burden on to their consumers. My living situation might not be their fault, but it's not an uncommon one for their prospective clientele. I know that I won't be recommending them to anyone I know.

Wanted to update my home computers from Vista to 7. Only CW had the family upgrade package.

Liars, liars,liars

I purchased Windows 7 Professional 64 bit (retail version)DVD,not OEM, from SoftwareCW on October 4, 2016 for a custom build PC that I planned on building a few months from now. After receiving the product in the mail, I got kind of skeptical about whether or not I will discover that the OS was genuine, so I emailed customer service about returning the product and the reason I decided to do so. They reassured me that if I discovered that I was unable to use the product key for this OS I would get a full refund for the purchase, which wasn't cheap. That gave me some peace of mind and I highly appreciated customer service prompt response to my concern and resolution option should any issue arise with this purchase. Besides that, it's a plus for me that any company is still offering Windows 7 Professional for purchase, which I believe is suppose to end on Oct. 31 for both retail and OEM versions. I will update this review upon completing my custom build.

Very easy to order from and fast delivery

Good treatment.

Perfect condition, brand new, factory sealed Quickbooks 2015 Software.
I verified it's authenticity with Intuit and I was give a Validation Code.
Very fast 2 day shipping.
No problems, no issues.
I will buy again!!!!!!!
Thank You,

SoftwareCW ships surprisingly fast! I have no complaints. I was pleased that they offer Microsoft Office 2013, since it is so hard to find these days. Overall I have no complaints.

I received 2012 turbo tax and I ordered 2015

Order arrived when scheduled, in perfect condition. Best price I could find for this software. Overall opinion - very satisfied with this order/distributor.

Good price and delivery on time I will definitely buy again from this organization

Best price of anywhere I looked. Was new in original packaging as advertised. Shipped and delivered faster than I expected at no additional charge. Would definitely buy again.

I made a mistake - ordered wrong product. Emailed softwarecw, they sent a 'code' for me to use on my return mailing with no quibble or hassle. I mailed wrong product back and got a very prompt refund of full amount!!! Can't expect any better than that!! Very trustworthy company!! Kudos!!
Bob T. Hopewell Jctn, NY

I got exactly what was ordered, in a fast, timely manner. It's great working with companies like this.

Service was excellent. Delivered in 2 days as stated. Thank you.

Software was exactly as described and works great. I think thI customer needs to be smart enough to figure out what they need and what will work with their setup. It wasn't easy to get my purchase to work. However, I believe that the company and product were of high quality, quickly delivered, priced fairly, and described very well.

Needed TurboTax from a previous year. You all came through and delivered. Thanks!

Delivered quickly and product as expected.

Excellant service and a good product. I am very satisfied.