Softorino Anmeldelser 441

I've used Softorino products for a number of years and the team continue to be a genuine pleasure to work with. Recently encountered an issue on an update but 48 hours after initial report was shared they had a new update with quality of life improvements added in... wish all software creators offered this level of customer interaction and support. Very highly recommended.

Great app WALTR 2! Makes it easy bringing Your music to the iPhone. With prompt, helpful support.

I have been a long-standing customer, and the software had consistently worked well until the recent update to the Pro version. Since then, the application has repeatedly crashed, and I have been unable to identify the cause. I contacted your support team on six separate occasions and did not receive a single response.

In addition, I have purchased the YouTube converter multiple times, and unfortunately, none of them have worked. I am extremely disappointed that, despite the amount I have spent, no support or assistance has been provided.

Regrettably, due to the lack of service and unresolved issues, I will be discontinuing the use of this product and seeking an alternative solution.

Good useful product with prompt, helpful support in place. Highly recommended.

I’m writing as a very loyal and long-time user of your products. I started with WALTR Pro back when your apps were still separate, and I’ve maintained a paid subscription for years because I genuinely like what Softorino makes.

When I saw the Black Friday offer, I was excited. I thought: “Great, I can extend my universal license and stay with them even longer.” I went to the website, and saw the Softorino AI instructions, and followed them. The wording was very clear: to extend your universal license subscription during the Black Friday sale, follow these steps. So I did exactly that.

The payment went through, but instead of extending my current subscription, a new one was created with different dates. My existing subscription stayed as it was. When I contacted support to double-check, I was told that they couldn’t extend the old one and that I’d have to just use the new subscription – essentially losing the remaining days I already paid for.

Right now, I seem to have around three subscriptions in my account, one old, two current with one active and one I just purchased which should be for a year but only shows one month? I’m honestly frustrated and very disappointed, because all I wanted was one single subscription with my paid time intact. I feel like I did everything right and am still being penalized.
*edit STILL showing only a one month "new" subscription, not the 12 month one I already paid for!
Seven days AFTER the fact.
Follow up Edit 08-12-2025: It took a little bit longer than expected but I am completely satisfied to have resolved the situation. Thanks to all the Softorino employees that assisted me.

If you have a problem, you can send an email anytime and usually they reply within 12 hours with a helpful answer. If you cannot solve your problem on the first try, they are doing a lot to get you back on track. Five stars.

The app (Waltr Pro) allows me to put songs/files on my iPhone without using the cumbersome and annoying iTunes app. It works intuitively and without flaw. I needed assistance to reset my license key when I upgraded my PC, and they assisted without issue.

I had a problem with my app for Mac. I contacted Softorino, they said would address the issue, and in 2days I'm up and running enjoying this terrific app. I can't do without it!!!!!!!

Several useful apps and this company has always provided great customer service. If there's an issue, they respond quickly and solve the problem.

Great app, with great service.

There was an issue with the app. I wrote the company. They responded that my email was received. Then I was told they are aware of the problem and are working on a fix. Then I was informed they have fixed the issue. You cannot ask for more than than!

Although it took multiple attempts to connect and get your product to work…you fixed it and I’m grateful.

The Softorino people make excellent apps. I recently had a problem with their YouTube Converter app and they solved the problem quickly.

They make some useful apps and I would recommend them.

Easy use, quite intuitive interface
Due to YouTube restrictions it sometimes proved impossible to get recordings done.
Now I am no longer active in this area so I had to leave, but wish you good luck

In general Softorino software are excellent! Really !!
But...obviously sometimes our computer OS might have an update that makes things more dificult for any app to adjust.
When this happens I was always pleasently surprised at the speed at which Softorino Customer service responded to my questions and solved any problem. 5-star service!!!
Way to go Softorino!!

Great applications. Outstanding customer care. Highly recommended.

I've been using the Waltr app for many years and can only recommend it. I also have their other apps, all of which are very high quality. But what I like most about them is the kindness and efficiency of their customer service. Thank you.

The experience was quick, helpful and careful.

The products worked well for a while but then no longer worked after I purchased another year. I contacted softorino who have promised much but not delivered. They asked me for screenshots, details but did nothing. They are full of shit. And when I asked for my money they keep on trying to fix the problem but have not. I have paid for the app (SYC) for 6 months without being able to use it and they have refused to return my money and not been able to fix the issue.

The worst service from any company I have ever experienced. Dishonest, incompetent, and they wont even return my money. You deal with the company at your own risk. Be warned.

Been using Softorino for several years, to download videos. Great software, intuitive and easy to use. The staff is awesome. Had to change my account email address - speedy response. All the best. Thanks.