Very rarely do I leave a buying experience with a sense of having had a genuine human interaction. This was a pleasant exception to that rule. No pushy sales technique or oversell just a person who... Se mere
Virksomheden har svaret
Lokation
Skift lokationOctagon Retail Park, ST1 5RR Stoke-on-Trent, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Vicky and Ash in the Hanley store were amazing. Not pushy, understood the decision and helped discuss option patiently. Very good experience 👍
Virksomheden har svaret
Very good experience on our visit today .. we were looked after extremely well by Vicky Westwell ( sales consultant at your Hanley branch Stoke on Trent ) she treated us with the utmost respect she w... Se mere
Virksomheden har svaret
Vicky our salesperson was an absolute star 🌟 She made us feel welcome and at ease and took the time to listen to our questions and dilemmas and helped us work through them together. An absolute... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Sofabutik
- Møbeltilbehør
- Møbelforretning
- Butik med udstyr til hjemmet
- Dagligstuemøbelbutik
- Møbelpolstringsbutik
Skrevet af virksomheden
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Kontaktoplysninger
Octagon Retail Park, ST1 5RR, Stoke-on-Trent, Storbritannien
4,9
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very helpful staff
A very refreshing experience dealing with Vicky at the Stoke shop. She went above and beyond to assist us and helped us find our perfect sofa. We cannot praise her enough and feel she is an asset to your store .
28. december 2025
Besvarelse fra Sofology - Stoke-on-Trent
Thank you for choosing Sofology Anna
Besvarelse fra Sofology - Stoke-on-Trent
Thank you for choosing Sofology Helen!
Great friendly service received from…
Great friendly service received from Vicky. Super level of knowledge without the typical pushy sales techniques seen in local competitors.
24. januar 2026
Besvarelse fra Sofology - Stoke-on-Trent
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Vicky. Have a great day 😊
We were served by Sandra at the Octogon…
We were served by Sandra at the Octogon branch. She was so lovely and very helpful. Thank you Sandra.
24. januar 2026
Besvarelse fra Sofology - Stoke-on-Trent
Hi there, thank you for your review. Another great review for Sandra, we will make sure to pass this on! Have a nice day.
We were greeted by James Okey
We were greeted by James Okey. He asked us if we needed any help and we said that we were just looking. About 10-15 minutes later he came back to us and asked again if he could help. We said that we were looking for a small 3-seater sofa that I could sit on. This was difficult as I'm a wheelchair user and not very tall (only 4' 6"). He suggested one but said that it was on a plinth. We managed to get round this problem by parking the chair as close to the step as possible. This sofa was too wide as I couldn't shuffle back onto the seat. He went to consult his manager who told him there was one more sofa that we could try that was downstairs, although he did tell us that there were was a lift to the upper floor. This one was easier but I still couldn't lean back. He then took off the top half of the accompanying chair and put this behind me. It was perfect. He promised to email me the dimensions of the "cushion" so that we would know what size to get. I decided to order this sofa. I found James to be very professional and helpful. He was also very polite and welcoming, asking if we would like a drink and getting some water for my assistance dog. He explained all the details of the purchase, how to clean the sofa and the insurance policy in a way that I could easily understand. He made what I thought was going to be a difficult task very easy. I was expecting to have to visit lots of shops before I found what I wanted but I found it straightaway thanks to James. I wouldn't hesitate in referring my friends to this company after my visit.
24. januar 2026
Besvarelse fra Sofology - Stoke-on-Trent
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this onto James. Thank you for taking the time to leave a review 😊
Besvarelse fra Sofology - Stoke-on-Trent
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great
Layout was really good.
The salesperson, Josh, was lovely! Really helpful, knowledgeable and not pushy - he made the buying process quick and stress free!
21. januar 2026
Besvarelse fra Sofology - Stoke-on-Trent
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
The best quality sofas we could find…
The best quality sofas we could find plus Vicky at Stoke was amazing in fact all the staff were very helpful and pleasant. We visited 3 times in all they were not pushy at all & Vicky got right on our wavelength with what we needed and offered great advice. Looking forward to the delivery in a few weeks thanks Sofology.
25. januar 2026
Besvarelse fra Sofology - Stoke-on-Trent
Thank you for your feedback and 5-star rating. We're glad you had a great experience and appreciate you leaving a 5 star review.
Besvarelse fra Sofology - Stoke-on-Trent
Thank you for your feedback and 5-star rating. We're glad you had a great experience and appreciate you leaving a 5 star review.
Besvarelse fra Sofology - Stoke-on-Trent
Thank you for your feedback and 5-star rating. We're glad you had a great experience and appreciate you leaving a 5 star review.
Vicky was what made our experience!
Vicky was what made our experience so great! She was so helpful throughout, so so easy to talk to but at the same time applied no pressure and just let us think it all out before going ahead. Not like some where you get hounded to the point it puts you off. Would 100% want Vicky again if we ever needed other items!
25. januar 2026
Besvarelse fra Sofology - Stoke-on-Trent
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Vicky. Have a great day 😊
Don't always leave reviews but excellent service
Don't always leave reviews, but wanted to share the experience received from Samantha from Stoke store. Sam assisted us on the first visit when looking for chair and was really helpful. Second visit purchased said chair. She gave us some useful tips on looking after chair, wasn't pushy let us make our decision and we sort Sam out to seal the deal.
23. januar 2026
Besvarelse fra Sofology - Stoke-on-Trent
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Besvarelse fra Sofology - Stoke-on-Trent
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Fantastic experience at Stoke on Trent Sofology…
We’ve had a fantastic experience today at sofology. Sam was brilliant and really looked after us. Gave us space and time to look around but then was right on hand as soon as we needed guidance and information about the choices avalable. 5 star service ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
24. januar 2026
Besvarelse fra Sofology - Stoke-on-Trent
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Besvarelse fra Sofology - Stoke-on-Trent
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Visited Sofology
Visited Sofology, festival park stoke on Trent today.
Ordered my beautiful sofa with Sam, everything was explained so well with no sales pressure at all.
I felt so comfortable, Sams customer service is amazing.
Sam is both professional and friendly and I am so excited to receive my sofa 😊
24. januar 2026
Uopfordret anmeldelse
Besvarelse fra Sofology - Stoke-on-Trent
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Very informative and helpful
Very informative and helpful, thank you Vicky at the Hanley SOT branch. Always choose Sofology, the best furniture around!
23. januar 2026
Besvarelse fra Sofology - Stoke-on-Trent
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Sofa arrived in the wrong material.
7. marts 2025
Besvarelse fra Sofology - Stoke-on-Trent
Hello Mrs Booth,we are sorry to hear something is wrong. If you do need to discuss this further, please do not hesitate to contact our Customer Care Team and we will be more than happy to help.
Besvarelse fra Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
The service I got from Sandra was absolutely first class
The experience was first class. Sandra was very helpful and patient. She did not try to rush me into making a decision. If only staff in other areas of retail were the same
19. januar 2026
Besvarelse fra Sofology - Stoke-on-Trent
Hi there, thank you for your review. Another great review for Sandra, we will make sure to pass this on! Have a nice day.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.