Ray the sales person he was helpfull, answered our queries. Helped us good old fashioned customer service. He was approachable, wasn't pushy had a great sense of humour and made the transaction ver... Se mere
Virksomheden har svaret
Lokation
Skift lokationTeeside Shopping Park, Sandown Way, TS17 7BT Stockton-on-Tees, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I am very happy with our experience with Sofology and with the delivery men who brought us our lovely sofa/chair. Chloe at the Stockton store was marvellous, so friendly and helpful and knowledgeable.... Se mere
Virksomheden har svaret
Wasn't rushed or pounced on in the store, was able to browse and sit on the sofa we liked the look of, help was available when needed, great knowledge of store sofas, was told the fratelli and the mon... Se mere
Virksomheden har svaret
The sales lady in the shop was very friendly and helpful when we were looking at several settee options. email documentation arrived as agreed, now just waiting for arrival of corner settee.
Virksomheden har svaret
Virksomhedsoplysninger
- Sofabutik
- Møbeltilbehør
- Møbelforretning
- Butik med udstyr til hjemmet
- Dagligstuemøbelbutik
- Møbelpolstringsbutik
Skrevet af virksomheden
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Kontaktoplysninger
Teeside Shopping Park, Sandown Way, TS17 7BT, Stockton-on-Tees, Storbritannien
4,8
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Really helpful
We came in a few days ago and loved the Giorgio sofa, Gary was really helpful, showing us all the different options. We've been in today and ordered and again he was extremely helpful and explained how to look after the sofa aswell. Sofa is very comfy, can't wait for it to arrive
3. januar 2026
Besvarelse fra Sofology - Stockton-on-Tees
Hi there, thank you for your review. Another great review for Gary, we will make sure to pass this on! Have a nice day.
Sales assistant very helpful and…
Sales assistant very helpful and friendly, explaining everything us clearly.
3. januar 2026
Besvarelse fra Sofology - Stockton-on-Tees
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Excellent service
Great display John sales man very polite knowledgeable and helpful all aspects explained very professional
2. januar 2026
Besvarelse fra Sofology - Stockton-on-Tees
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great in store customer service
2. januar 2026
Besvarelse fra Sofology - Stockton-on-Tees
Thank you for your lovely review! We’re so pleased to hear you had a great experience with us. Your feedback means a lot, and if you ever need any help in the future, our team is always here to support you 😊
Great
Used sofology for our last 3 sofas love the service not pushy at all but there when wanted …. Sofas have always been great quality , would recommend
2. januar 2026
Besvarelse fra Sofology - Stockton-on-Tees
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Both Tony & Ray @ Teeside have been…
Both Tony & Ray @ Teeside have been amazing at advising, listening, providing multiple quotes for multiple options on an array of sofas. They are so patient and never push decisions .. it has been a pleasure to purchase from Sofology ! Thankyou I can’t wait to see the results & enjoy lounging
31. december 2025
Besvarelse fra Sofology - Stockton-on-Tees
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
We really appreciate you taking the time to share your experience. It means a lot to us and we’re so pleased to hear you’re happy. If you ever need anything in the future, our team is always here to help! 😊
Gary made buying a new sofa so easy
Plenty of choice and lots of colour options, blnot just your standard colours. Staff very knowledgeable, friendly and not too pushy. Gary the resident 'Canadian' provided excellent customer service and honest advice abiut our purchase. Thank you so much.
28. december 2025
Besvarelse fra Sofology - Stockton-on-Tees
Hello, thank you so much for your review. We are so happy to hear this!
Besvarelse fra Sofology - Stockton-on-Tees
Thank you so much for taking the time to share your feedback with us
Fab experience with Chloe
Fab experience with Chloe. She was so lovely, down to earth and approachable. Really lovely lady!
14. december 2025
Besvarelse fra Sofology - Stockton-on-Tees
Hi there, thank you for your review. Another great review for Chloe, we will make sure to pass this on! Have a nice day.
Merv very friendly polite and helpful…
Merv very friendly polite and helpful explained everything i needed to no
9. december 2025
Besvarelse fra Sofology - Stockton-on-Tees
Hello Donna great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Zero customer service poor quality sofas
Purchased a sofa from these for £3800 salesman was brilliant but that’s about where there customer service ends. Was damaged on delivery which I paid a lot of money for, they sent a technician out weeks later to sort that out. Then a few weeks later these supporting beams have went on the sofa. Tried calling the customer support for 2 days now and am constantly on hold. Tried contacting the store I purchased it from but they say they can’t do nothing because it’s a technical issue. Honestly wish I could just return the sofa and get a full refund as I will never go to this company again
8. december 2025
Uopfordret anmeldelse
Besvarelse fra Sofology - Stockton-on-Tees
Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
Kind regards
Besvarelse fra Sofology - Stockton-on-Tees
Thanks you for the 5 star review
Friendly staff
Very nice , friendly gentleman served us , very informative and answered all questions .
3. december 2025
Besvarelse fra Sofology - Stockton-on-Tees
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Helpful team
We had a specific set of requirements, the consultant that guided us helped enormously.
29. november 2025
Besvarelse fra Sofology - Stockton-on-Tees
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Friendly and helpful service
The power recliner chair I wanted to see was in stock and happened to be in the colour I liked. I was able to try it out, ask questions, and consider alternatives, but didn’t feel pressured to make a decision. I think the delivery charge was too expensive, considering the outlay for the furniture, otherwise I would give 5 stars.
I’m looking forward to receiving my purchases in the next few months.
27. november 2025
Besvarelse fra Sofology - Stockton-on-Tees
Thank you for your thoughtful review.
We appreciate your feedback about the delivery charge - it’s helpful and something we continually review.
We’re excited for you to receive your new furniture in the coming months and hope you enjoy it for years to come.
Thank you again for choosing us!
1 star as 0 isn’t an option
1 star as 0 isn’t an option, went into Sofology teeside park, chose a sofa that was already made and available (needed sofa immediately) I wasn’t allowed to collect the sofa, they said this isn’t an option for anyone anymore, silly as it was 4 miles from my house, sales staff assured me I could have the sofa within 2 weeks, but 2 weeks the absolute latest, paid in full, extra 120 for delivery, no delivery date was given for 2 weeks, so I rang and questioned, to be told no slots available for another 2 weeks, I said I wanted to cancel the order and wanted a full refund, as 4 weeks wasn’t in the agreement when they took my money, I have 3 kids 1 a newborn, with nothing to sit on, anyway they booked the delivery (for the further 2 weeks) said a manager would call me back with 72 hours to discuss my concerns, this was the 14th, no call back, sofa was delivered, even tho I said to cancel and I wanted a refund, arrived with one of the legs broken, and stains all over, the delivery guys where lovely and I didn’t want to be awkward with them and refuse delivery, it is now the 27th I have had no phone call back and have raised a ticket 6 times now still no call back and left with a damaged dirty sofa that is not worth the money I paid, and waited well out the time frame promised. no communication from Sofology at all! Trrrible service
14. november 2025
Uopfordret anmeldelse
Besvarelse fra Sofology - Stockton-on-Tees
Thank you for taking the time to share your feedback with us.If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk
Friendly and professional staff
24. november 2025
Besvarelse fra Sofology - Stockton-on-Tees
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Besvarelse fra Sofology - Stockton-on-Tees
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Besvarelse fra Sofology - Stockton-on-Tees
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great experience
Simple, straightforward advice. Great products. Couldn't ask for more.
11. november 2025
Besvarelse fra Sofology - Stockton-on-Tees
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
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