Wandered in to the store knowing what we were looking for. Colour/style/fabric, etc. Approached by a staff asking if you need help don't hesitate to ask. No pressure on us. No following you around. On... Se mere
Virksomheden har svaret
Lokation
Skift lokationWessex Gate Retail Park 4, BH15 3TE Poole, England, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Good experience selecting two new sofas. Good ranges and able to order in a large range of fabric finishes. Helpful staff, but allowed to browse without pressure.
Virksomheden har svaret
Excellent customer service. I didnt know what you could get with a sofa, the heated seat will definitely help my partner out. I did go into the store in poole at first but I did order the sofas o... Se mere
Virksomheden har svaret
A pleasant purchasing experience. A good showroom atmosphere with very helpful and welcoming staff. We made two trips to the store over three days and the warmth and helpfulness remained the same... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Sofabutik
- Møbeltilbehør
- Møbelforretning
- Butik med udstyr til hjemmet
- Dagligstuemøbelbutik
- Møbelpolstringsbutik
Skrevet af virksomheden
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Kontaktoplysninger
Wessex Gate Retail Park 4, BH15 3TE, Poole, England, Storbritannien
4,9
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good customer service and help
7. juni 2026
Besvarelse fra Sofology - Poole
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Besvarelse fra Sofology - Poole
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Besvarelse fra Sofology - Poole
Hi there, thank you for your review. Another great review for Martin, we will make sure to pass this on! Have a nice day.
Good experience selecting two new…
Good experience selecting two new sofas. Good ranges and able to order in a large range of fabric finishes. Helpful staff, but allowed to browse without pressure.
6. juni 2026
Besvarelse fra Sofology - Poole
Thank you for awarding us 5 stars Melanie :-)
Very helpful staff and very informative.
8. juni 2026
Besvarelse fra Sofology - Poole
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Everything I've had any queries or…
Everything I've had any queries or problems its been handled swiftly and professionally
6. juni 2026
Besvarelse fra Sofology - Poole
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Besvarelse fra Sofology - Poole
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Browse Without Pressure - Questions Answered on Request
Wandered in to the store knowing what we were looking for. Colour/style/fabric, etc. Approached by a staff asking if you need help don't hesitate to ask. No pressure on us. No following you around. Once we found the sofas we wanted then we asked for more information which was given and our questions answered. We confirmed the sale and was given all the options available and lead time on delivery.
4. juni 2026
Besvarelse fra Sofology - Poole
Thanks for this fabulous review. We appreciate you sharing it with others!
Good quality sofas, helpful staff member.
Good quality sofas, helpful and knowledgeable member of staff.
3. juni 2026
Besvarelse fra Sofology - Poole
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
I have already done this review
I have already done this review. The staff in the show room couldn't have been more helpful. All the times I called in and couldn't decide they were very patient.
2. juni 2026
Besvarelse fra Sofology - Poole
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Besvarelse fra Sofology - Poole
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Poor after sales service
Bought 2 sofas, a corner sofa from Clearance, and a 3 seater chaise, was very excited at first, but when the corner sofa was delivered it came in wrong fabric with only a corner piece delivered in the fabric of my choice. They acknowledged a supplier error and now being asked to pay £700 for a new factory order. This is really poor after sales service from such a reputed brand. Still working with customer support team, will see how far they will honour their contract.
27. maj 2026
Besvarelse fra Sofology - Poole
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. The Cove is a gorgeous choice! Thanks for taking the time to leave a review.
Besvarelse fra Sofology - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
We received excellent customer service…
We received excellent customer service at Sofology. We really appreciated the support we were given, as the staff member provided all the information we needed and helped us choose the perfect chair for our dream home. She explained every detail clearly and guided us through the different options, highlighting the quality and features of the furniture. Her knowledge, patience, and professionalism made the whole experience enjoyable and stress-free.
29. maj 2026
Besvarelse fra Sofology - Poole
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Besvarelse fra Sofology - Poole
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Besvarelse fra Sofology - Poole
Thanks for this fabulous review. We appreciate you sharing it with others!
Very good
Very good. Helpful staff who explained different furniture. Not to pushy though
24. maj 2026
Besvarelse fra Sofology - Poole
Thanks for this fabulous review. We appreciate you sharing it with others!
Besvarelse fra Sofology - Poole
Thank you for sharing Pat :-)
The sales people were very friendly and…
The sales people were very friendly and attentive.
15. maj 2026
Besvarelse fra Sofology - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
The shop assistant new exactly what we…
The shop assistant new exactly what we wanted and we were in and out of the shop within 10 minutes
15. maj 2026
Besvarelse fra Sofology - Poole
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.