Happy was incredibly kind, patient, and helpful. They explained everything to me step by step and made sure I understood all the details. They went through every offer carefully, and even when I had m... Se mere
Virksomheden har svaret
Lokation
Skift lokationWhite City Retail Park, M16 0RP Manchester, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
A great experience with top level customer care both from the sales exec Will who spent so much time with us helping with colours and understanding exactly what we wanted. Wasn't pushy what so ever ju... Se mere
Virksomheden har svaret
Purchased my first ever sofa for my first home, Happy made it the easiest experience! He was beyond helpful and attentive without being pushy or over the top, he was knowledgable and also very good at... Se mere
Virksomheden har svaret
I had a really great experience purchasing my couch at sofology in White City. Leanne especially was amazing, going above and beyond for my families needs and wants.
Virksomheden har svaret
Virksomhedsoplysninger
- Sofabutik
- Møbeltilbehør
- Møbelforretning
- Butik med udstyr til hjemmet
- Dagligstuemøbelbutik
- Møbelpolstringsbutik
Skrevet af virksomheden
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Kontaktoplysninger
White City Retail Park, M16 0RP, Manchester, Storbritannien
4,8
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
very professional service and attitude
19. november 2025
Besvarelse fra Sofology - Manchester
Hello, thank you so much for your review. We are so happy to hear this!
Very helpful member of staff helped us…
Very helpful member of staff helped us as soon as we decided what we wanted
18. oktober 2025
Besvarelse fra Sofology - Manchester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Store staffs Professional integrity
The store staffs were super helpful, patient, and friendly, offering valuable advice that helped in choosing furniture satisfying my domestic need.
15. november 2025
Besvarelse fra Sofology - Manchester
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
I would have given Leanne 10 if…
I would have given Leanne 10 if it went up to 10 👌🏻
18. november 2025
Besvarelse fra Sofology - Manchester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
There was a wide range of options which…
There was a wide range of options which was great. We felt no pressure purchasing the sofa, the sales person was great.. we saw him 3 times before finally settling on a sofa and he was helpful and patient with us each time.
15. november 2025
Besvarelse fra Sofology - Manchester
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Besvarelse fra Sofology - Manchester
Hi there, thank you for taking the time to leave a 5-star review!😊
Leanne Made Our Visit a Delight
We had a wonderful experience at Sofology today. Leanne was amazing – she really listened to our concerns and answered all our questions with care and professionalism. My mum has mobility issues, and we had been looking for a lift and rise recliner for quite some time. Leanne took the time to understand exactly what we needed, guided us through the options, and made sure my mum was comfortable with the choice. We built a lovely rapport, and thanks to her help, we finally found and purchased the perfect chair. It was such a positive and stress-free experience – thank you, Leanne!
10. november 2025
Besvarelse fra Sofology - Manchester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Do not recommend
The sales consultants in store were amazing , My issue started when I attempted to change the colour of my sofa.
I tried to call within 48 hours to amend my order but couldn’t get through. I sent an email and followed up with 2 calls.
It was almost Impossible to speak with someone direct.
I received an email saying i would have to pay 25% to change the colour which would add over £1000 to my order. This is outrageous considering the sofa has not started being made.
I will never order nor recommend sofology.
29. oktober 2025
Besvarelse fra Sofology - Manchester
Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
So friendly
So friendly, real and helpful. I didn’t feel any pressure to buy, just wanted to find the right fit for me. First time buying a sofa and a really good experience. Thanks Qas!
9. november 2025
Besvarelse fra Sofology - Manchester
Thank you for your wonderful feedback! We're thrilled that your first sofa-buying experience was positive and that you felt comfortable throughout the process. Qas will be pleased to know he made a great impression. We aim to create a friendly, pressure-free environment, and it's fantastic to know we succeeded. If you have any questions or need assistance in the future, please reach out. Enjoy your new sofa!
Besvarelse fra Sofology - Manchester
Hi there, thank you so much for taking the time to leave a review.
Besvarelse fra Sofology - Manchester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Besvarelse fra Sofology - Manchester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
A ‘Happy’ experience
Great range of sofas that met our requirements and great service from the team (especially Happy who handles our purchase.
5. november 2025
Besvarelse fra Sofology - Manchester
Hi there, thank you for taking the time to leave a 5-star review!😊
Al was knowledgeable
Al was knowledgeable, helpful , and not at all pushy. He made the experience easy.
1. november 2025
Besvarelse fra Sofology - Manchester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Al was a brilliant salesman
Al was a brilliant salesman, his product knowledge was good as was his manner, a future manager for sure.
28. oktober 2025
Besvarelse fra Sofology - Manchester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
No pressure sales.
We were left to browse and not pressured into purchasing but talked through things with Happy on our own time.
30. oktober 2025
Besvarelse fra Sofology - Manchester
Hi there, thank you for your review. Another great review for Happy, we will make sure to pass this on! Have a nice day.
It was a very positive experience and…
It was a very positive experience and the sales representative was very kind and helpful (Will at Manchester White City).
26. oktober 2025
Besvarelse fra Sofology - Manchester
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Besvarelse fra Sofology - Manchester
Hello, we are very pleased to hear that you have had a great experience while ordering with us. I would just like to say thank you for taking the time to give us your feedback. 😊
The staff very polite and explained clearly to su
The the person who helping su to get right sofas he was great person and very helpful
22. oktober 2025
Besvarelse fra Sofology - Manchester
Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience at Sofology Manchester and that our team member was able to assist you in finding the perfect sofas. Your kind words and 5-star rating mean a lot to us, and we are delighted to know that our service met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to our store soon.
Great buying experience
I visited the Manchester store a number of times to make my decision on the right sofa. Each time it was a great experience and I think it does make the difference that the sales team do not feel like vultures following you around the store. When I had made my decision, Happy was a great help and very personable making the experience pleasant and very easy. Overall a great shop and team and I am looking forward to my sofa arriving in a few weeks.
18. oktober 2025
Besvarelse fra Sofology - Manchester
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
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