Sofology - Dundee Anmeldelser 2.333

Excellent service from Derek

Kammy was really friendly, professional and gave us time to think to ensure we made the right choice.

Very informative and good knowledge on the products he is selling.

Staff were superb. Informative, but not overbearing. Abigail, who said she was relatively new was exceptional. Handled everything like she'd been doing it for years.
This is my second dealing with Sofology Dundee, and it didn't disappoint. Fab stuff guys keep up the excellent work. 👍🏻👍🏻👍🏻

Cameron & Abigail were well informed & gave me every detail I could possibly need, explaining everything clearly and patiently.
The proof of all this information will come when my furniture arrives!!

Attentive staff giving us freedom to browse at our leisure without any hassle.
Derek was experienced /friendly and very easy going and helped us once we decides on a sofa.

Very helpful salesman. Gave us some good advice on products and wasn’t pushy. The shop was very welcoming for kids, giving our young boys some paper and crayons to keep them busy

Derek was brilliant. Can't fault anything.

Karen at Dundee Sofology was a great help to us when we were deciding on a new sofa, Karen gave us advice, helpful tips and was very patient with us while we made our final decisions in store.

brian was very helpful and patient while we decided what sofa to purchase

Great customer service , quality products and price . Salesman was lovely and knowledgable re products and gave us time to look around the store . Plenty choice to suit all tastes

Great experience Brian the sales man was great, explained what I was looking for and went over payments well

Thanks Zee for being so helpful. We really appreciated your calm and patient manner. You gave us lots of information and choices which we needed. Looking foward to getting our new sofa.

Great experience and customer service by Zee in Dundee. Exactly what we needed.

Zee was friendly, professional and explained everything.

We visited the Dundee showroom. From the minute me and my wife walked in, it was a very welcoming and friendly environment. We wandered round a bit and Brian came over and asked if he could be of any help.

We said we were just having a look and we had a quick chit-chat then he gave us a run down of where certain sofas were located.

We found a sofa that we liked fairly quickly and we spent a while sitting there and testing all the buttons and seat positions. Brian seen us and asked if we would like to know more about this sofa, so we enquired about the price and delivery schedule, etc and he was very helpful.

We then decided it wasn't a good idea to go ahead with the very first sofa we had practically sat on without looking at the others. So Brian, now knowing what our preferences and style choices were, told us where similar sofas were located. We wandered around trying all of them. We eventually bumped into Brian again and he asked us how we were getting on, we said he hadn't found anything else we liked and he asked us if we had tried a sofa in the other corner, which we hadn't. While this sofa was very nice and cheaper than the other sofa there were just little things that didn't quite make it as nice as the first one we had tried.

We went back to the first sofa again, Brian left us to weigh up our options for a while. We had decided what fabric and colour we wanted just as Brian came back. As we were going through the ordering process Brian remembered the sofa came in another fabric that wasnt located on the fabric rack. So he showed us the missing fabric that was on a nearby sofa. The fabric was very nice however we preferred our original choice.

Just as we were continuing with the ordering process, Brian asked us if he could bring over a trainee, which we said was perfectly fine. I cant remember her name unfortunately but she was also very nice. We all had a very nice chat throughout and the whole process was quick and seamless.

Would like to thank Brian as he was incredibly helpful and had vast knowledge of all of the sofas, he knew exactly which sofas to show us, which was very helpful in narrowing down our choices.

Great product, great choice. Derek was very helpful guided us through the whole process.

I am a pensioner and am cautious about spending. I was advised by a salesman where the bargain sofas were. I talked to another customer who said ask if delivery would be free as she had negotiated with them for this. She joked with the salesman to offer me this.
Never saw a sofa but as I was leaving the salesman said if you can afford that coat ( I was wearing a long north face coat ), you can afford delivery. How dare he!!!!
The reply from sofology has an e-mail address. I typed a message to them, it was then returned, I was advised this e-mail does not exist. Oh dear, what a company. I replied saying I do not have any problems with their merchandise, just that salesman. Other salesman at sofa companies beside sofology were disgusted by his comment One salesman said it could have been a xmas present. I feel he was showing off to his colleagues as they were all together when he said it, all of them sniggering. How intimidating was that to a single female?

The salesman was helpful but not pushy

My wife and I had a really pleasant visit to Sofology in Dundee. We were after a new sofa bed. We met Karen who patiently showed us all the sofa beds available and we chatted and asked questions about each of them and she was very knowledgeable about the products available.

After looking at them all we ended up buying the first one we saw.

It’s a lovely Portabelo sofa bed, very comfy and a great price.

Staff are taking the time to train youngsters