Sofology - Dundee Anmeldelser 2.332

TrustScore 5 ud af 5

4,9

Unit 4a, Kingsway West Retail Park, DD3 8RX Dundee, GB


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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Staff member welcomed us into store, explained the layout, where to see sofa finishes. She even gave us the use of a tape measure. We were left alone to peruse the ranges but she was always on hand to... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I have already submitted a great review for sofology. The young lady who helped us was fantastic. Very friendly, informative and a friendly face who made us feel relaxed and happy to view the various... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Great place to shop . Staff member introduced himself asked if he could help with anything explained back to look at sofa . Let us get on no pressure sales . When decided to go ahead with order asked... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Karen introduced herself and explained how Sofology works as we've never shopped there before. Karen was lovely, friendly and knowledgable. All our queries about dimensions etc were answered. Not once... Se mere

Virksomheden har svaret


Virksomhedsoplysninger

  1. Sofabutik
  2. Møbeltilbehør
  3. Møbelforretning
  4. Butik med udstyr til hjemmet
  5. Dagligstuemøbelbutik
  6. Møbelpolstringsbutik

Skrevet af virksomheden

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Kontaktoplysninger

  • Unit 4a, Kingsway West Retail Park, DD3 8RX, Dundee, Storbritannien

4,9

Fremragende

TrustScore 5 ud af 5

2 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

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Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

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Bedømt til 1 ud af 5 stjerner

Sales Person didn’t follow through with design

Been in Dundee store three times to browse as I’ve been stuck between a few styles of sofa. After first visit I narrowed it down to two styles and the staff member said he’d send two different combinations for two different sofas to my email so I could measure at home and both times he hasn’t done it. The second time he said that he would, I explained that I never received the first - so this is no mistake. Perhaps he thinks that the fact I was undecided, that he thought I was just there for fun. I can think of much better things to do with my time than look at sofas I don’t want to buy whilst dragging moaning teenagers around for their opinion. Perhaps he doesn’t want a sale.
I now don’t want to buy from here, however they have the only sofas that would fit my space and style of my room thus far. I’m now reluctant to spend any money here so I’ll just keep looking around- if I end up not being able to find something else, it will need to be a trip to a store at another town as I will not go back to Dundee now. I’m not in a major rush so I’ll see if I can find another company first. Just frustrating that this sales person has made assumptions.

26. april 2026
Uopfordret anmeldelse
Sofology - Dundee-logo

Besvarelse fra Sofology - Dundee

Hi, we’re really sorry to hear about your experience and completely understand why this would feel so frustrating after making multiple trips into store. This is certainly not the level of service we aim to provide, especially when you were taking the time to carefully choose the right sofa for your home. While we can’t say for certain why the emails weren’t sent, it may not have been an intentional assumption about your visit, though we absolutely understand why it has left you feeling that way. Regardless of the reason, we appreciate how disappointing this has been for you. If you’d prefer not to return to store, our Sales team would be happy to help from here and can talk through the different sofa options and combinations with you over the phone. You can reach them on 0800 140 4040. Again, we’re sorry for the experience you’ve had.

Bedømt til 5 ud af 5 stjerner

Friendly staff esp

Friendly staff esp. Rhiannon

16. april 2026
Sofology - Dundee-logo

Besvarelse fra Sofology - Dundee

Hi there, thank you for your review. Another great review for Rhiannon, we will make sure to pass this on! Have a nice day.

Bedømt til 5 ud af 5 stjerner

Great place to shop

Great place to shop . Staff member introduced himself asked if he could help with anything explained back to look at sofa . Let us get on no pressure sales . When decided to go ahead with order asked to go and sit at out chosen sofa and assistant would be with us . Great salesman Think was Brian very good knowledge of sofa explained everything always asking if had any questions . Keep up the great work Sofology . 5 star service

15. april 2026
Sofology - Dundee-logo

Besvarelse fra Sofology - Dundee

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Bedømt til 5 ud af 5 stjerner

Excellent

We ordered online and it was seamless!! We explored the range online, looking at what we liked the look of and visited the store to try out the ones we liked and see the different materials and flex options in person. Amazing staff and easy to use website!

12. april 2026
Sofology - Dundee-logo

Besvarelse fra Sofology - Dundee

What an amazing review, thank you so much for taking the time to write this 😊

Bedømt til 5 ud af 5 stjerner

Brian our salesman was fab

Brian our salesman was fab, he was very helpful patient and knew his products. He was a pleasure to deal with and so very helpful. Delivering first class customer service.

4. april 2026
Sofology - Dundee-logo

Besvarelse fra Sofology - Dundee

Thank you for sharing Mrs Joiner :-)

Bedømt til 5 ud af 5 stjerner

Brian was really helpful my mum is…

Brian was really helpful my mum is elderly and in a wheelchair and he made her feel very at ease

21. marts 2026
Sofology - Dundee-logo

Besvarelse fra Sofology - Dundee

Hi there, thank you for your review. Another great review for Brian, we will make sure to pass this on! Have a nice day.

Bedømt til 5 ud af 5 stjerner

Great service and Bryan the sales chap…

Great service and Bryan the sales chap first class

20. marts 2026
Sofology - Dundee-logo

Besvarelse fra Sofology - Dundee

Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Bedømt til 5 ud af 5 stjerner

In store experience …

We had looked on line and impressed with sofas on offer. But with Zi’s help in the Dundee Store we have chosen a chair and 2 seater. It was good to talk face to face, ask questions and buy exactly what we wanted. Now looking forward to delivery date. Thank you again for the help.

17. marts 2026
Sofology - Dundee-logo

Besvarelse fra Sofology - Dundee

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Bedømt til 5 ud af 5 stjerner

I had a great experience at Sofology…

I had a great experience at Sofology Dundee, thanks to Zee. He was friendly, professional, and made the whole process feel relaxed and easy. I really appreciated that he wasn’t pushy at all—he gave us space to look around while still being available to answer any questions. His approach made a big difference and made the experience enjoyable. Highly recommend!

22. marts 2026
Sofology - Dundee-logo

Besvarelse fra Sofology - Dundee

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Bedømt til 5 ud af 5 stjerner

Abbey was amazing

Abbey was amazing. Very friendly and knowledgeable. Brian the manager was also helpful and polite. Both had great chat and made us very welcome and not pressured.

22. marts 2026
Sofology - Dundee-logo

Besvarelse fra Sofology - Dundee

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Bedømt til 5 ud af 5 stjerner

Having a look around the store and was…

Having a look around the store and was met by the sales person (Lawrence) who left me alone to have a look wish every store acted the same great service when needed he went through everything top guy keep up the good work

21. marts 2026
Sofology - Dundee-logo

Besvarelse fra Sofology - Dundee

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Lawrence. Have a great day 😊

Bedømt til 5 ud af 5 stjerner

Sofology so good

Brian made us feel at ease and was very helpful and professional.

21. marts 2026
Sofology - Dundee-logo

Besvarelse fra Sofology - Dundee

What an amazing review, thank you so much for taking the time to write this 😊

Bedømt til 5 ud af 5 stjerner

Absolutely fantastic service

Absolutely fantastic service. Brian our sales guy was brilliant. Gave us the time to browse without any pressure. Was always on hand when we had any questions. Finally decided on our sofa and Brian got everything sorted out for us efficiently. Even got to take my biscuit home that I never had with my coffee. Thanks Brian you were fab.

20. marts 2026
Sofology - Dundee-logo

Besvarelse fra Sofology - Dundee

Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this onto Brian. Thank you for taking the time to leave a review 😊

Bedømt til 5 ud af 5 stjerner

Matt and Rihanna were very helpful and…

Matt and Rihanna were very helpful and efficient, very straightforward and hassle free. Couldn't be happier.

20. marts 2026
Sofology - Dundee-logo

Besvarelse fra Sofology - Dundee

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Bedømt til 5 ud af 5 stjerner

Karen was wonderfully helpful

Karen was wonderfully helpful, explained everything clearly and dealt with us over a couple of visits while we made up our minds.

19. marts 2026
Sofology - Dundee-logo

Besvarelse fra Sofology - Dundee

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

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