Sofitel Anmeldelser 

On arriving late at Gatwick, very tired & slightly unwell, the Sofitel was a welcome sight.
Nathan, who checked us in, was a breath of fresh air in this world of people who just seem to go through the motions & give the bare minimum when it comes to customer service, he couldn’t have been more helpful…sense of humour too.

After a long flight & feeling a bit off, I really needed a soft drink to take up to the room, but the bar was closed. However, Nathan insisted on going over to the bar to find someone to help me, which he did.
Aslam, the barman, although had closed up, then went off somewhere & returned with a large glass of O.J.
These things seem very small, but after a particularly uncomfortable flight, late at night & not feeling great, this simple act of kindness meant a lot & in these times of no one seeming to care about anyone else, it was a restoration of faith in humanity, so a massive thank you to both.

I will also go on to say, that the next morning, the staff in reception (I think maybe the duty manager) & the staff in the breakfast room were also fabulous & the breakfast was great.
Thank you & see you next time.

Booked two (expensive ) hotel rooms at terminal 5 for early morning flights for family to have booming bass from a party below

If you going to have an Event space why put airline passengers in same area

Planning trip for years - not a great start

Sofitel Miramar biarritz from Accor is AWFUL

SO Sofitel Mauritius
Not flexible at all. no discount for meals and spa even I am Gold Member.

Bonjour,

J’ai réservé la Suite Opéra du Sofitel Saint James Waterloo de Londres pour le week-end du Troopig The Colour en Juin 2026 et je viens vous partager mon expérience.

J’ai réservé un an à l’avance et j’ai envoyé plein de mails avnt mon arrivée pour la préparation de ce weekend qui était une première pour ma sœur à Londres.

Toutes les équipes ont pris le temps de me répondre dans les plus brefs délais afin de satisfaire mes envies. J’ai apprécier les rapides retours qui ont permis une superbe organisation.
J’ai demandé la vérification des ouvertures de certains lieux : la Conciergerie m’a accompagnée.
J’ai demandé la réservation du Spa : l’accueil m’a accompagné.
J’ai demandé la préparation d’un dîner en chambre et d’un pique-nique : le Chef m’a accompagné.

A chaque étape, on m’a pris en charge et fait des suggestions pertinentes.
A mon arrivée, on m’a accueilli comme si je faisais parti de la famille.
De la part de tous, j’ai senti une bienveillance, une proximité agréable et sans envahissement.
Un accompagnement Humain comme je les aime, ni trop peu, ni trop.
Merci à Madame la Directrice pour notre échange.
J’en profite pour renouveller tous mes sincères remerciements à toutes les personnes de cette établissement qui ont rendu mon séjour « MAGIQUE & Merveilleux »

Un merci spécial à Marine et Jeff 😉

Un très beau souvenir me restera de vous tous.

Aline & nicolas

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Hello,

I booked the Opera Suite at the Sofitel Saint James Waterloo in London for the Trooping the Colour weekend in June 2026, and I’d like to share my experience with you.

I booked a year in advance and sent lots of emails before my arrival to organise this weekend, which was my sister’s first time in London.

All the teams took the time to reply to me as quickly as possible to ensure my wishes were met. I appreciated the prompt responses, which made for superb organisation.

I asked for confirmation of opening times for certain venues: the Concierge team helped me with this.

I asked to book the spa: the reception team helped me with this.

I asked for an in-room dinner and a picnic to be arranged: the Head Chef helped me with this.

At every stage, I was looked after and given helpful suggestions.

On my arrival, I was welcomed as if I were part of the family.

From everyone, I sensed kindness and a pleasant sense of closeness, without being intrusive.

The sort of personalised service I love – neither too little nor too much.

Thank you to the Manager for our chat.

I’d like to take this opportunity to reiterate my sincere thanks to everyone at this establishment who made my stay ‘MAGICAL & Wonderful’.

A special thank you to Marine and Jeff 😉

I’ll cherish wonderful memories of you all.

Aline & nicolas

Terrible experience. For the love of God don't stay at this hotel, Awful staff, awful rooms. I will never stay here again as long as I live.

I have visited The Rose Lounge, St James’s Sofitel several times but yesterday I went for the Phantom of the Opera’ tea, it was really lovely, great fun and 10 out of 10 for effort and effect. The staff as always attentive and friendly, the tea overall first class.

Heathrow T5. Reception check-in was impersonal and gave no information. Room is dated, no USB or even socket by bed. Probably once a hotel that demanded that price tag but no more I’m afraid. Very disappointed.

We stayed for two nights and three days at Sofitel Paris Baltimore Tour Eiffel. The hotel location is great, and our room was decent overall, but there were a few issues.

First of all, for a five-star hotel, you would expect a much better quality mattress. Ours felt very old and worn out, with lots of uneven and bumpy areas, which made it difficult to sleep comfortably at night.

Also, although the hotel seems to have many rooms, the breakfast area was quite small for the number of guests. We often had to wait to get a table, and the breakfast options were rather limited. For example, one morning the cheese platter was completely empty, and we had to wait around 20 minutes for it to be refilled.

Another issue was the hot breakfast service. There was no warm breakfast available at the buffet, so items like omelettes had to be ordered separately. One morning, we ordered a hot breakfast and had to wait around 30 minutes for it to arrive, which felt far too long.

Overall, for a five-star hotel and a brand like Sofitel, it was disappointing to see that the facilities and service did not match the level of quality we expected.

Bali, requested help & delivered. Solo traveller, stunning beautiful room 6012, pool access so easy, immaculate & luxurious, excellent tv channel availablity, appreciate attention to detail & love the shower area, easy access safe, glorious pools, buggy tfrs easily & quick. Personal tastes accommodated by Marini within Club Millésime making my stay so enjoyable 😊

Sofitel lyon Bellecour a annulé ma réservation, prépayée, sans autre explication. Un refus de vente caractéristique aidé par Booking puisque c'est ce site auprès de qui nous avions réglé. Sofitel a une mauvaise réputation et cela ne m'étonne plus, ils se moquent des avis et ne répondent pas : normal ils ne savent pas faire une phrase en français ! Méfiez vous de ce concept hôtelier, et de l'entremetteur booking qui ne sert à rien. Beaucoup de palaces et d'hôtels sympa en France, pas besoin de passer par des voyous.

We had a very nice stay at this hotel also with the help of one of their manager Tom who helped us to find the best solution to spend our vacation in this fantastic resort.

We stayed in the Accor Creekside, Dubai, and experienced poor service. At check-in we were allocated a requested non-smoking room and the room stunk of used smoke. We asked to move rooms and left this with Reception whilst going out. Upon returning at 9pm, Reception said that no alternative rooms were available and that they had called me several times. There were no missed calls on my phone. They clearly had not called me. They offered us to spray air fresher in the room!! We then asked for a refund and to check-out, after which 5 minutes later they had an alternative room for us. Not only where Reception Staff put out and annoyed by all of this, clearly written all over his face, why say there were no alternative rooms to switch to and why say they called us several times to explain. The offer to spray air-fresher was bizarre as it was funny. Extremely poor service from staff, poor smelly rooms and a very limited breakfast choice. This hotel used to be good when it used to be part of the Jumeirah Group. Sorry for the poor review but the experience was awful and the room cost was over AED 1050 (+ GBP 200) a night.

This is for Sofitel in Gatwick London airport: i use this hotel as a stopover quite often, i always have the same problem with them....the heater is not working; i have to call always the reception, then someone needs to come to my room, then that someone, needs to go downstairs and ''turn on'' the heating. this is supposed to be sofitel and they make it so hard to have heating in the winter. horrible.

We booked at the Sofitel Nile Downtown in Cairo, and then had a terrible experience with the management of reception. We cancelled, and stayed elsewhere. Since then I've tried to contact the hotel management to discuss our experience, but that seems to be impossible: they seem to be totally incommunicado.

Lovely! Always great service

We booked expecting a 5-star family stay. Instead we experienced serious safety and service failures:
Electrical hazard: exposed wire in a socket. I was shocked, reported it immediately; maintenance never fixed it. Two days later my wife was shocked too.

Broken glass left near children: a glass broke in the restaurant; staff did not clean it for ~20 minutes despite repeated warnings, until a staff member got injured.

Buggy transport delays: the property layout forces you to wait for a buggy; we often waited ~20 minutes at the entrance with small children.

Car rental arranged via hotel: vehicle supplied had a broken headlight, discovered at night while driving.

Refund not honored: we left early after 4 days; the hotel agreed to refund the unused nights within 2 weeks. It has been 4 weeks and nothing has been refunded.

Sofitel Shad Al Madinah. Wow
Such an amazing and welcoming place to stay. Reception staff Sara is so welcoming and receptive. Together with Zeina they attended to my every query with a smile.Very positive attitude. Facilities was spot on and the proximity to the masjid was great.will be staying again soon.

Cadre très agréable. Petit déjeuner au top.plage privée sur demande.

Sofitel sunrich tianhe Guangzhou
First they offered different room category with down grade
Second on 18sep 2025 at 9:55 the breakfast most of food was empty and tables were dirty with no staff serving the guest bcs of too much guests (as they said) An excuse worse than the sin