Very nice delivery, helped me to install the sofa at its best condition, even leave my shoes cabinet up just to get in, amazing service! Thanks so much!
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Excellent service. Ordered my sofa on Tuesday evening and was delivered on Thursday. We love in the a remote area of Scotland. 8 hours away from the supplier, needing a ferry. This didn't put them off... Se mere
The delivery men went out their way bless them because it had to be delivered upstairs took them ages, but they’ve done it. What an amazing service. And say no more about the sofa OMG it’s beautiful.... Se mere
where do we start... the ordering process was ok..ish, the texts and phone calls that followed were slightly entertaining! after failed attempt at delivery on the first try, the second was eventful... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
We are a direct manufacturer and importer of premium-quality sofas. No middlemen, no extra costs — our products come straight from our warehouse to your home. This means you get stylish, durable, and comfortable sofas at truly unbeatable prices. With a focus on quality craftsmanship and customer satisfaction, we ensure every piece meets high standards before it reaches you. Enjoy great value, fast delivery, and excellent service from a team that genuinely cares about your home comfort.
Kontaktoplysninger
Unit 6b Witton Business Park, BB2 2TA, Blackburn , Storbritannien
- 07838790859
- info@sofasway.co
- sofasway.co.uk
4,4
Fremragende
154 anmeldelser
Har besvaret 50 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I cant give zero stars unfortunately
I cant give zero stars unfortunately. This so called company is a shame! I ordered an electric recliner. I messaged about delivery as it was stated 1-2 weeks. I got no reply even after I contacted them a few times. I got a call and then they wanted to deliver it on the following day. Luckily I'd already got rid of my old sofa. It then comes to delivery day for which I paid installation as me and my partner are disabled. They dropped yes dropped the sofa on my drive way and just left. The sofa was 120kg each so we had to pay someone to bring it in only to find out it wasn't the sofa I order. The pattern was different and so was the sides. I messaged them and sent a picture of it and they said it's a 100% the sofa you order and I sent a picture of the order and said it wasn't. They replied with oh its just a different pattern. Anyway I just left it but then about 3 weeks later it broke and I said to them I want it replacing with a different sofa which was a fabric 3 seater meant to be wilcot but that got delivered and guess what yes it was the wrong sofa again and it was the size of a 2 seater this sofa also cost less that the others so they owed me a refund which I still have not recieved and it's been about a year. I had back and forth messages with them and just got no where. So this sofa ends up ripping whilst having staples sticking out of it and there is blue fabric under the grey and if you look properly you can see the white tag. They are re upholstering sofas these are not the sofas they claim them to be. They are scammers and robbers dont go near this company at all and their customer service is shocking
20. april 2025
Uopfordret anmeldelse
And the sofa has finally arrived
And the sofa has finally arrived. Diff dimensions, diff legs, not the sofa we ordered. The colour is the same - well done on that front! Very uncomfy. Let’s see what the customer service is like now…will be ringing in the morning….
9. april 2026
Uopfordret anmeldelse
Very nice delivery
Very nice delivery, helped me to install the sofa at its best condition, even leave my shoes cabinet up just to get in, amazing service! Thanks so much!
8. april 2026
Uopfordret anmeldelse
The delivery men went out their way…
The delivery men went out their way bless them because it had to be delivered upstairs took them ages, but they’ve done it. What an amazing service. And say no more about the sofa OMG it’s beautiful. I can’t believe I paid that little amount for a beautiful sofa like this. It’s unreal. I had the navy oxford in velvet
28. marts 2026
Uopfordret anmeldelse
Fantastic service
Fantastic service, very speedy delivery! Great delivery guys, helpful and courteous! We love our new sofa!
28. marts 2026
Uopfordret anmeldelse
Clearly a scam
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Sofaway
Hi,
we are unable to find any order or customer record that matches your name. and we requested for Order information which is not provided to us,
If this review was left in error or relates to another business, we would appreciate if you could update it accordingly.
Very quick service excellent service
Very quick service excellent service
13. marts 2026
Uopfordret anmeldelse
Excellent service and delivery the guys…
Excellent service and delivery the guys were great couldn't ask for more thank you azma
4. marts 2026
Uopfordret anmeldelse
Lovely sofa and great service
Lovely sofa and great service. Exceeded expectations. Delivery guys worked hard to get it up some narrow stairs, fully assembled it too.
14. februar 2026
Uopfordret anmeldelse
I brought my sofa from this company…
I brought my sofa from this company they are absolutely unprofessional and very disorganised if you’re looking for quality I would suggest you don’t waste your time and money as you’ll surely be disappointed. They delivered several sofas yet the last one they finally gave me collapsed and instead of them compensating me with a replacement free of charge I was being asked to purchase another one at a reduced price clearly after they knew it was a manufacturer error avoid them at all cost as you’ll definitely regret wasting your money and time.
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Sofaway
We’re sorry to hear that you’re still unhappy, and we’d like to clarify the full situation for transparency.
When your sofa was first delivered in 2024, you raised concerns about the colour. However, the item delivered matched the exact colour you selected when placing your order. As a gesture of goodwill, we still offered a replacement. Upon the second delivery, the same concern was raised again, and once more, we arranged another replacement to ensure your satisfaction. On the third delivery, you confirmed that you were happy with the sofa.
After approximately one year of use, you contacted us regarding an issue with one seat cushion. Even though this was well outside our standard 30-day return/refund policy, we offered to replace the affected cushion to resolve the issue promptly.
Unfortunately, a full refund is not possible after this period, as per our policy. Despite this, we have remained willing to assist and even offered further support. We have attempted to contact you to arrange the replacement, but have not received a response.
We remain committed to resolving this matter and are more than happy to proceed with the cushion replacement. Please get in touch with us so we can assist you further.
Good service
Good service, arrived on time happy with the product
31. januar 2026
Uopfordret anmeldelse
Very good service and very happy with…
Very good service and very happy with the sofa, thank you
31. januar 2026
Uopfordret anmeldelse
Great service and excellent…
Great service and excellent communication; The sofa is amazing. We're very happy with our purchase.
24. december 2025
Uopfordret anmeldelse
Very helpful and professional great…
Very helpful and professional great service would recomend
27. januar 2026
Uopfordret anmeldelse
The sofa looks nice and fits well in…
The sofa looks nice and fits well in the room. It’s comfortable for everyday use and feels practical. The design is simple and works easily with the rest of the furniture. Overall, I’m happy with it and it suits my space well.
24. januar 2026
Uopfordret anmeldelse
Excellent service from the point of…
Excellent service from the point of order to delivery! Excellent quality sofa and amazing friendly delivery team. Would highly recommend
23. januar 2026
Uopfordret anmeldelse
Excellent service
Excellent service, very patient and helpful and stunning sofa
23. januar 2026
Uopfordret anmeldelse
Ismael and Shan were awesome
Ismael and Shan were awesome, with good communication and fantastic customer service. They arrived on time and helped arrange the sofas.
21. januar 2026
Uopfordret anmeldelse
Dette er Trustpilot
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