This was an online order, not in store. I ordered 2 Yeti Tumblers online on a Monday evening. The email confirming dispatch came through before the sale confirmation, so already alarm bells were ri... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Well I ordered 2 Traeger pellet containers, as they were a few pounds cheaper than anywhere else. These were ordered late on Friday night/Saturday morning and to my surprise they were despatched Sa... Se mere
Recommended to the Provence heater by a friend who uses a few round his home as alternative to central heating. Very pleased with the product, even more so by the company -Socal. Very easy to make my... Se mere
We have ordered several things from Socal and they have always been well packaged and delivered quickly! I did a click and collect order the other week and they emailed to double check I wanted to cli... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
We are the UK's leading supplier of Calor gas and Barbecue equipment. From our a large appliance showroom here in Southampton we pride ourselves on our in depth product knowledge and great customer service. Free local delivery is always available using our own fleet of vehicles and we can deliver further afield using a number of delivery options.
Kontaktoplysninger
Third Avenue, SO15 0JX, Southampton, Storbritannien
- 02380 788155
- websales@socal.co.uk
- socal.co.uk
4,5
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 75 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Package is still not arrived 11 day's…
Package is still not arrived 11 day's after ordering. And the communication with SOCAL is difficult, they reply slow on Emails, and if you call them you get the voicemail.
14. juni 2024
Besvarelse fra Socal
Hi Tom, sorry to hear this, could you email me with some details and I’ll chase this up for you.
sales@socal.co.uk
Thanks Charles
Great service
SoCal had items in stock that were sold elsewhere, reacted promptly when the carrier misplaced the parcel and solved for it fast. Great service.
14. juni 2024
Easy transaction
Easy transaction. Needn't have ordered online as they always have what I wanted in stock. In and put of the store in about a minute. Excellent.
7. juni 2024
Great customer service and great…
Great customer service and great product. Really pleased with our new patio heater. Thank you.
11. maj 2024
Incredibly fast and efficient
Incredibly fast and efficient. Ordered one evening, delivered next morning by two helpful and personable staff
4. juni 2024
Poor value for money
They charge £7.50 post and package for two lightweight cooker control knobs. They charge £10 for the knobs themselves. Exploitative.
31. maj 2024
Besvarelse fra Socal
Thanks for your feedback, unfortunately this is the cost of using a reliable next day delivery service with tracking. We do however offer free delivery for orders over £50.
Hope this helps with your next order, thanks Socal Team
I don't know if it's them or me.
I don't know if it is Socal or the shipper. The ordering process was easy but it has been a week now and have yet to receive my order. I called the shipper and the worker at the help desk didn't help me. I sent a request through their online portal and have heard nothing. I also replied to the Socal email I received about me making a mistake on my order and have not gotten a response. So far my £1k order is MIA.
11. maj 2024
Besvarelse fra Socal
Apologies for this, can you let me know the order number and I'll chase this up for you.
Thanks Charles
charles@socal.co.uk
Just incredible service
Just incredible service. Always quick delivery, great range of products!
16. maj 2024
Uopfordret anmeldelse
superb Price and Customer Service
I got the product next but missing one but the customer service was amazing and they sorted everything themself! Thank you Charles
8. maj 2024
Force 10 broiler unit (fragile)
Ordered online, no fuss came via trusted carrier, packaged perfectly.
Great service kept notified and arrived when said it would.
6. maj 2024
Great service and friendly kind staff
Great service and friendly kind staff. I completely ran out of gas which was totally my own fault and they kindly delivered it to me within about an hour. Their usual service is also super efficient. I highly recommend Socal.
21. april 2024
Easy and quick to exchange empty gas…
Easy and quick to exchange empty gas cylinder for a refill using click and collect.
Also seems good value.
21. april 2024
No fuss rapid response
12. april 2024
all good easy access
3. april 2024
I recently purchased a BBQ that…
I recently purchased a BBQ that appeared to be in stock, only to have the store initiate a return process citing inventory discrepancies. Later, when I saw it back in stock, I decided to double-check with the sales team to ensure its availability. Their response? 'It might be wrong; if you buy it, we'll start the return process.' It begs the question: why show it as in stock if it's going to cause inconvenience and uncertainty for customers? It's just absurd.
4. april 2024
Uopfordret anmeldelse
Besvarelse fra Socal
Apologies for the confusion. It appears we had a number of orders come through all at once for the same item. This led to some stock issues. We can order in for you if you still require with an estimated wait time of 2 weeks. Thanks for reaching out, please let us know if we can be of further service.
Socal Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.