Contacted So Energy after comparing tariffs with other suppliers to see if they could offer me a better deal. Grace was really helpful, answered all my questions clearly and found me a competitive ta... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I spoke to Micheal who was professional polite and assisted me with my enquiry. I have recently left So engery to go with British gas. Micheal explained my accoubt was in credit by 64 and that the c... Se mere
Virksomheden har svaret
We had some issues on our account which had caused stress and upset. One of the So Energy agents (Grace) has taken great care and attention in sorting the issue and discovered another issue which ende... Se mere
Virksomheden har svaret
I tried to sign up to the 5 hours a night of cheap electricity for an electric car. I put the vehicle registration in to verify vehicle but then there was nothing. I left it a couple of days but you j... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Elselskab
- Energiforsyningsselskab
- Brændstofleverandør
- Gasselskab
- Leverandør af grøn energi
- Solenergiselskab
Kontaktoplysninger
Studio 2, Power Road Studios, 114 Power Road, W4 5PY, London, Storbritannien
- 0330 111 5050
- help@so.energy
- so.energy
4,5
Fremragende
30 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra So Energy
HI,
We're happy to hear that you found our product easy to use. We appreciate your positive feedback!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Debt issue sorted with positive outcome
We had some issues on our account which had caused stress and upset. One of the So Energy agents (Grace) has taken great care and attention in sorting the issue and discovered another issue which ended up being positive for us. I appreciate the support. So Energy do care about their clients.
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra So Energy
Hi Kirstie,
We're truly sorry to hear about the initial stress and upset you experienced. We're delighted that our agent was able to resolve your account issues with such care and attention, and even discover a positive outcome for you. We appreciate your kind words.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Member of staff really good and…
Member of staff really good and friendly great communication thanks
16. juli 2026
Besvarelse fra So Energy
Hi Harold,
We appreciate your positive feedback and the 5-star rating!
We're delighted to hear that our staff provided great communication and were friendly. Thank you!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Besvarelse fra So Energy
Hi Pam,
We appreciate your positive feedback! We're delighted to hear that our team member efficiently resolved your problem. We're always here to help!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Scam Switch
I never authorised my electricity to be switched to So Energy.
The first I knew about the switch was when money was taken from my bank account. I never contacted the broker involved, never signed anything, never completed an online application and never gave anyone permission to switch my supplier.
My previous supplier raised an Erroneous Transfer request, but So Energy rejected it. When I asked for evidence that I had authorised the switch, I was told their system showed I had opened the switch notification email. That email had gone into my spam folder. Opening (or apparently opening) an email is not the same as agreeing to a legally binding contract.
I have repeatedly asked So Energy to provide evidence showing how and when I authorised the switch, but instead they continue to insist the switch was valid and are attempting to charge me a £50 fee.
I am now pursuing the matter through the formal complaints process and, if necessary, the Energy Ombudsman.
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra So Energy
Hello Karim,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how concerning it must be to believe your supply was switched without your consent.
At So Energy, we take allegations of unauthorised transfers very seriously and investigate them in line with industry processes. Where a customer disputes a switch, we review the information available to us and work with the relevant parties to establish whether the transfer was completed correctly.
We appreciate your concern that opening a notification email does not constitute agreement to a contract, and we understand why you are seeking further evidence regarding the switch.
I have now taken ownership of your ongoing complaint, and I have sent you an email with an update and will do everything on our end to get this resolved for you. We are committed to ensuring your concerns are fully investigated and addressed.
Kind Regards,
Jag.
So Energy Team.
Good competitive prices
Good competitive prices. Good customer service. Easy to amend monthly payments within app which is a bonus.
Really impressed so far so will be staying with So energy
9. juli 2026
Besvarelse fra So Energy
Hi Tracy,
We appreciate your positive feedback!
We're delighted to hear you find our prices competitive and our customer service good. It's great that you find amending payments in the app easy. Thank you for the 5-star review!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Listened to what I was asking about the…
Listened to what I was asking about the smart meter.
8. juli 2026
Besvarelse fra So Energy
Hi Karen,
We're happy to hear that we were able to assist you with your smart meter inquiry. We appreciate your positive feedback!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Besvarelse fra So Energy
Hi Vince,
Thank you for your wonderful 5-star review!
We're delighted to hear that you found our service proactive and efficient. We truly appreciate your positive feedback.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Poor customer service
I have tried to get so energy to get me smart meter working, that has never worked since it was installed over 2 years ago in spite of several calls to try and get it resolved
8. juli 2026
Besvarelse fra So Energy
Hello Rob,
Thank you for taking the time to leave a review. We're sorry to hear that your smart meter has not been working properly since installation and that this issue remains unresolved after multiple contacts with us. We understand how frustrating this must be, especially after such a long period.
This is certainly not the level of service we aim to provide, and we'd like the opportunity to investigate what's happened and work towards a resolution.
I've sent you an email regarding the issue with your gas meter. Please review and respond as soon as you can if you have any questions.
Kind Regards,
Jag.
So Energy Team.
Smart meter apprehension overcome!
I was very reluctant to have smart meters fitted but the process was done quickly, with the minimum of disruption. This is all thanks to the engineer, Ashfaq, who was punctual, polite and kept me informed of what was happening. Everything was left neat and tidy and I was given a briefing on how I can benefit from the new meter system by Ashfaq.
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra So Energy
Hi,
We're delighted to hear about your positive experience with the smart meter installation. It's wonderful to know that the process was quick and caused minimal disruption, and that our engineer was punctual, polite, and kept you well-informed. We're also pleased that everything was left tidy and that you received a helpful briefing on how to benefit from the new system.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
What I needed was the options for…
What I needed was the options for continuing and eventually I got them
7. juli 2026
Besvarelse fra So Energy
Hi Michael,
Thank you for your 5-star review!
We're glad to hear you eventually found the options you needed. We appreciate your patience and feedback on this matter.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Customer service not great
Customer service not great. Reported my smart meter not working over a week ago but still no reaction from the company
15. juli 2026
Besvarelse fra So Energy
Hello YM,
Thank you for leaving us a review. We are very sorry to hear about the trouble you've experienced with your smart meter and the lack of a timely response. We understand how frustrating this must be.
I have sent you an email with the details of your query. Please respond to the email so that we can move towards a suitable resolution.
Kind regards
Duncan
So Energy team
Rang first time & had difficulty…
Rang first time & had difficulty understanding your adviser & then she cut me off!
Rang back & got a lovely guy who was really helpful & completely understood what I was looking for. He completed my request efficiently.
15. juli 2026
Besvarelse fra So Energy
Hi Marion,
We're truly sorry to hear about the initial difficulty you experienced and the abrupt end to your first call. We're glad that the second advisor was able to provide you with excellent, efficient service and fully understand your needs. We appreciate you sharing your experience.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Avoid at all cost
I would strongly advise potential customers to think carefully before choosing SO Energy.
My experience has been extremely frustrating, not because of a current bill or a genuine dispute over energy usage, but because of serious failures in billing management, communication, and complaint handling.
SO Energy allowed a significant billing issue to develop over an extended period despite a payment method being set up. Rather than identifying and resolving the problem proactively, they allowed charges to accumulate and then attempted to recover a substantial historical balance in a way that caused significant concern.
When the issue was raised, I expected a thorough investigation and a fair review. Instead, the process felt focused on defending internal systems rather than acknowledging where things had gone wrong. Key questions about why payments were not collected when they should have been, why communication failed, and why the issue was allowed to escalate remain unanswered.
The complaint handling has also been extremely disappointing. Responses have been slow, repetitive, and have not properly addressed the specific concerns raised. Despite being aware that the matter was under formal review, communication continued in a way that felt unnecessarily pressurising rather than focused on resolution.
A company providing essential services should recognise the importance of treating customers fairly, particularly when billing problems arise due to failures in their own processes. Customers should not be left trying to resolve years of unclear billing history without meaningful support or accountability.
This experience has significantly damaged my confidence in SO Energy. I would expect better transparency, ownership, and customer care from an energy provider.
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra So Energy
Hello Someone,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and appreciate the opportunity to respond.
We understand how concerning it can be to discover a significant balance has built up over time, particularly when you believed a payment arrangement was in place. We also recognise the frustration caused when communication and complaint handling do not meet your expectations.
At So Energy, we aim to provide clear billing, timely communication, and fair support whenever issues arise. We're disappointed to hear that you feel we fell short in these areas and that your concerns regarding the collection of payments, the escalation of the balance, and the handling of your complaint have not been fully addressed.
We appreciate that situations involving historical billing can be complex, and we understand the importance of thoroughly investigating what has happened and providing customers with clear explanations throughout the process. We're also sorry to hear that our communications during the review process felt repetitive or pressurising, as this is never the experience we want our customers to have.
Your complaint is being handled by a member of the resolutions team, and they will continue to provide you with updates regarding your ongoing complaint.
Kind Regards,
Jag.
So Energy Team.
Kept chasing me for owed money when I didn't have an account with them
I have never been a So Energy customer, yet I've spent nearly two years dealing with them as though I were.
In 2024, I received a letter stating that So Energy was my energy supplier and asking me to update my details. I immediately contacted British Gas, who confirmed that they remained my supplier. I also contacted So Energy to explain this at the time - they never even acknowledged there was an error and never fixed it.
Despite raising the issue multiple times throughout 2024 and 2025, So Energy continued to contact me. They never resolved the matter.
Fast forward to 2026, and I began receiving demands for almost £900, together with notices threatening to register a default against me.
I contacted British Gas again, who provided written confirmation that they have continuously supplied my property for both gas and electricity since November 2022 and that my supply has never been switched to another supplier.
I finally get through to So Energy over the phone and they discover that they had meant to register the first floor address of the building (mine is ground floor) and the national database is erroneously marking my address as being on the first floor. Despite sending multiple pieces of evidence, I'm *still* waiting for the matter to be resolved.
I have now had to make a formal complaint to So Energy to ask them to correct their records, stop sending payment demands, and confirm that they will not register adverse credit information against me - still waiting for this to happen.
I honestly thought it was a scam and people were pretending to be So Energy to get money off me - turns out it's just extreme incompetence. This has been an incredibly stressful and frustrating experience. No one should have to spend years disputing an account with a company they have never had a supply contract with.
I sincerely hope So Energy improves its record-keeping and complaint handling so that others do not have to go through the same experience.
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra So Energy
Hi Aaron,
We apologise if there was any mix up with your accounts and your address. We'll get back to you with an update on your complaint as soon as possible.
Kind Regards,
Laurence
So Energy Team
Besvarelse fra So Energy
Hi Christopher,
We're so pleased to hear that renewing your account was a quick and easy process for you. Thank you for taking the time to share your positive experience with us!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Besvarelse fra So Energy
Hi Homa,
We're so glad to hear that you found our team helpful, positive, and polite! We appreciate you taking the time to leave us this positive feedback.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Besvarelse fra So Energy
Hi,
We appreciate your feedback and are happy to hear that you found our team member to be extremely efficient and helpful. Thank you for sharing your positive experience!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Never had any issues apart from when i…
Never had any issues apart from when i moved home, I seem to recall a slight tariff transfer issue, but it was dealt with very quickly. Customer services always on par. Prices fair and it’s good for the environment
7. juli 2026
Besvarelse fra So Energy
Hi Katie,
We appreciate you sharing your experience.
It's great to hear that any past issues were resolved quickly and that you consistently find our customer service to be excellent. We're also pleased that you find our prices fair and our commitment to the environment appealing.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Besvarelse fra So Energy
Hello Lisa,
Thank you for taking the time to leave a review. We're sorry to hear that you've been disappointed with both our service and the emails you've received.
We understand how frustrating it can be to receive communications that come across as unpleasant or concerning, and this is certainly not the experience we want any customer to have. We aim to communicate clearly and respectfully at all times while keeping customers informed about their accounts.
I am taking a further look into this for you, and I have sent you an email regarding this. I will be in touch with a further update as mentioned in the email.
Kind Regards,
Jag.
So Energy Team.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.