Meine ausgewähltes Getränk wurde nicht geliefert (Heisse Schokolade zum Brunch). Nach Rücksprache mit dem Restaurant wurde meine Auswahl nicht übermittelt. Schlechter Kundensupport in der App bzw W... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Eigentlich waren wir immer zufrieden. Leider hat Smood das Angebot an unserem Wohnort praktisch komplett eingestellt. Seltsam, alle Restaurants sind nun bei Uber Eats gelistet, der im Gegenzug während... Se mere
Virksomheden har svaret
Auf unserem Account wurde ohne unser Zutun ein Gutschein bestellt und via automatischer Twint-Bezahlung beglichen. Smood wollte diesen Auftrag nicht stornieren. Der Account sei nicht gehackt worden. p... Se mere
Virksomheden har svaret
Sehr unseriös! Ware wurde zu erst zu spät und falsch geliefert, anschliessend kalt und unvollständig. Support am Telefon und im Chat erzählen beide etwas anderes und wurden teilweise unhöflich. Ab... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Smood is the Swiss on-demand delivery app. Smood now offers thousands of products for delivery across several categories (shopping, florists, wine shops, parapharmacy and beauty, etc.), all in partnership with iconic local or national brands. With Smood, you can find everything you need and have it delivered in just a few minutes. Smood in figures: +1150 employees, including 1000 salaried delivery staff +25 towns and cities in Switzerland +2500 partner restaurants and shops +4.5 million smiles delivered
Kontaktoplysninger
Chem. du Pré-Fleuri 1-3, 1228, Plan-les-Ouates, Schweiz
- 0900 009 009
- marketing@smood.ch
- smood.ch
2,4
Under middel
341 anmeldelser
Har besvaret 83 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Reactive when there are problems
When there was a problem, they were prompt to solve it satisfactorily via chat
14. maj 2023
Besvarelse fra Smood
Thank you for your comment!
We're delighted to hear that you appreciate our service.
See you soon on smood.ch
What happened to Migros?
14. maj 2023
Besvarelse fra Smood
Thank you for your review Trustpilot.
Unfortunately we are currently unable to deliver Migros groceries in your area.
Please note that it is possible to order from our partners' supermarkets.
We apologise for any inconvenience caused.
Thank you for your feedback.
See you soon on smood.ch
Waited an hour before following up as…
Waited an hour before following up as my order was still only in sent status. Was told delivery driver was on the way and then 15mins later received a phone call to say my order had to be cancelled due to a 'technical issue'. Used uber eats instead and arrived on time with no issue.
7. maj 2023
Besvarelse fra Smood
We apologise for the inconvenience caused by the restaurant's technical problems.
We had to cancel the order as the restaurant could not prepare your order due to this problem.
We immediately refunded your order to the payment method used for payment.
We apologise for any inconvenience caused.
Thank you for your feedback.
See you soon on smood.ch
Orders arrived late and desserts in a…
Orders arrived late and desserts in a bad condition, no customer support. When you finally speak to somebody they promise a refund for the damaged item that never came. Very disappointing. I will order on other platforms from now on.
4. april 2023
Besvarelse fra Smood
Thank you for your feedback.
We are sorry to hear that your product arrived damaged.
As agreed during our telephone conversation, I have taken care of reimbursing you for the dessert in question. I will also add a commercial gesture for the delay.
Once again, our apologies for this disappointment.
See you soon at Smood.
ITALIANO PER FAVORE 🙏
7. maj 2023
Besvarelse fra Smood
Ci scusiamo per l'inconveniente. Riteniamo che si tratti di un bug causato dal lancio della nuova versione del sito web.
Segnaliamo immediatamente il problema al reparto tecnico per la correzione.
Grazie per il vostro prezioso feedback.
A presto da Smood
Non parlo tedesco inviate in italiano o…
Non parlo tedesco inviate in italiano o francese grazie 🙏
7. maj 2023
Besvarelse fra Smood
Ci scusiamo per l'inconveniente. Riteniamo che si tratti di un bug causato dal lancio della nuova versione del sito web.
Segnaliamo immediatamente il problema al reparto tecnico per la correzione.
Grazie per il vostro prezioso feedback.
A presto da Smood
Besvarelse fra Smood
Thank you for your comment ! We are delighted to hear that you appreciated our service.
See you soon!
Besvarelse fra Smood
We are sorry to hear that your experience did not meet your expectations.
We apologise and will take your comments into account to improve the quality of our deliveries.
Mais quelle catastrophe!
Mais quelle catastrophe!! 3h30 pour recevoir une commande incomplète !! Le service client est honteux. J’ai été un client très fidèle mais Il ne propose aucun dédommagement et vous font payer pour les appeler. Les 3 dernières commandes ont été une honte. Je déconseille vivement ce service. Passez votre chemin c’est un conseil à prendre. Optez pour un service qui propose des remboursements en cas de problème et qui ne vous prenne pas pour des abruti. Plus jamais je prendrai un Smood !
2. april 2023
Uopfordret anmeldelse
Besvarelse fra Smood
Merci d'avoir pris le temps de laisser votre avis.
Nous sommes navrés d'apprendre que votre expérience ne fut pas à la hauteur de vos attentes. Comme convenu par téléphone nous vous avons crédité un geste commercial supplémentaire pour la gêne occasionnée par ce retard.
N'hésitez pas à nous faire part de vos remarques afin que nous continuons à améliorer notre service.
Very satisfactory service
Lots of choices in restaurants; always good service in delivery and communication
1. maj 2023
Smood are absolutely atrocious
Smood are awful. And they are getting worse and worse. Every time you order, even if you order hours in advance, the food arrives very very very late and very very very cold. If you complain they give you a token amount back in your smood wallet. This particular time, the driver arrived over an hour late (and 2 hours after I'd been notified by email that the food was ready) and managed to spill to the two main courses over the floor in front of our building. We were left with rice and cold, completely inedible starters containing seafood, which meant we had to get food from somewhere else at 10pm on a Sunday! Their response was first to just refund us the cost of the two spilt dishes to our Smood wallet. Having complained they will refund those dishes to our bank account but it's not good enough. Never ever ever ordering from them again, they are DIRE.
30. april 2023
Excellent service
30. april 2023
Besvarelse fra Smood
Merci pour votre commentaire positif ! À très vite sur notre plateforme !
Delivery way too expensive
30. april 2023
I regret wasting so much money on such…
I regret wasting so much money on such a terrible service. Always late, regularly forget items and absolutely took ages to get a refund. I’ve never deleted my account so fast and will never use them again.
23. april 2023
Toujours efficace et sympathique
28. april 2023
Besvarelse fra Smood
Merci pour ce retour positif ! Nous sommes ravis de savoir que vous appréciez notre service. À très vite ! :)
Besvarelse fra Smood
Merci pour votre commentaire ! Nous sommes ravis de savoir que vous appréciez notre service. À très vite ! :)
Je suis client smood depuis le début de…
Je suis client smood depuis le début de l'aventure et je commendais très régulièrement. Je vous avoue que j'ai remarqué une baisse dans la qualité des livraisons. Les livreurs arrivent souvent en retard, à la mauvaise adresse ou même parfois laisse le repas devant la (mauvaise) porte.
27. april 2023
Besvarelse fra Smood
Bonjour ! Merci d'avoir pris le temps de laisser votre avis. Nous sommes navrés d'apprendre que votre expérience ne fut pas à la hauteur de vos attentes. N'hésitez pas à nous faire part de vos remarques afin que nous continuons à améliorer notre service.
Délais de livraison
Les délais de livraison annoncés ne sont plus respectés est peuvent dépasser 1h de plus.
20. april 2023
Besvarelse fra Smood
Bonjour ! Merci d'avoir pris le temps de laisser votre avis. Nous sommes navrés d'apprendre que votre expérience ne fut pas à la hauteur de vos attentes. N'hésitez pas à nous faire part de vos remarques afin que nous continuons à améliorer notre service.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.