Hi, I've been a regular customer for the last 13 months. I can't access your website right now — is there a problem on your end? I'm running out of stock and need to reorder. Can I place an orde... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered 2x Japanese import RYO Golden Virginia 50g. Sent and received promptly with express post. Pouch packaging appears to be OEM. Clear outer sleeve and all pouch seals intact. Includes Gr... Se mere
Virksomheden har svaret
I ordered 25g and 50g roll tabacco. What I got is one package with 18g tobacco and another one contained 44g. Looks like guys are claiming total weight of the packages as net weight of tobacco. Qualit... Se mere
Virksomheden har svaret
Smokcigs are the fastest service you can get. The only disappointing thing is things are often out of stock, but other than that this is a legitimate site with fantastic fast service
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
21.7.26 - Our main website www.smokcigs.com and our regular email system are currently down. Our team is working to restore full service as quickly as possible, and we apologise for any inconvenience. Questions or issues? Contact us at our temporary email info@smokcigs.com.au We'll respond to all enquiries and resolve any issues as soon as we can.
Kontaktoplysninger
4,4
Fremragende
30 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
What happen to your website?
Hi,
I've been a regular customer for the last 13 months. I can't access your website right now — is there a problem on your end?
I'm running out of stock and need to reorder. Can I place an order offline (phone or email) in the meantime?
For others, I have tried plenty of site online and smokcigs supply the best quality and customer service + they accept my credit card which is good for me. 2 times I had my package held by australia post and they replaced free of charge.
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra Smokcigs.com.au
Hi Masoud,
Thank you so much for your loyalty over the past year, and for the kind words about our quality and service. Really appreciate you sticking with us.
We're aware of the website issue and our team is working on it. Announcements and updates can be seen on www.smokcigs.com.au. In the meantime, feel free to email us at info@smokcigs.com.au or WhatsApp us on 0451 191 382 and we'll help sort out any questions or concerns.
Thanks again for your patience and for being such a great customer.
Smokcigs Team
Are you guys even open anymore??
18. juli 2026
Uopfordret anmeldelse
Besvarelse fra Smokcigs.com.au
Hi Luke,
Yes, we're absolutely still open! We recently had a temporary technical issue that took our website and email down, which may be what prompted this. We've also sent an email blast via our secondary email to our customers. Please refer to our secondary domain for any new announcements : https://smokcigs.com.au/
If you placed an order and haven't heard back, or have any other questions, please reach out to us on WhatsApp at 0451 191 382 or @ info@smokcigs.com.au — we'll get it sorted right away.
Thanks for flagging this, and sorry for any confusion caused.
Warm regards,
Smokcigs Australia
Good shop
They accidently sent me the wrong packet, but they sorted it out by sending the pack I wanted and let me keep the other pack, always fastest delivery, fair prices, can recommend this shop
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra Smokcigs.com.au
Hi Dane, thank you so much for the great review and your understanding! We're glad we could sort out the packet mix-up quickly and that you got to keep the extra pack as a small thank-you. We really appreciate you highlighting our fast delivery and fair prices - it means a lot to us. Thanks again for recommending Smokcigs, and we look forward to serving you again soon!
Very Quick Service
Smokcigs are the fastest service you can get. The only disappointing thing is things are often out of stock, but other than that this is a legitimate site with fantastic fast service
22. juni 2026
Uopfordret anmeldelse
Besvarelse fra Smokcigs.com.au
Hi Marcus,
Thank you so much for the 5-star review and for highlighting our fast service!
We really appreciate your feedback regarding our stock levels as well. We are actively working to improve our inventory management so that your favorite items are more consistently available. Thanks for choosing us, and we hope to see you again soon!
Best regards,
The Smokcigs Team
Fantastic experience from start to finish
Fantastic experience from start to finish! The product quality is excellent, the pricing is very competitive, and delivery was impressively quick. What really stood out, though, was the outstanding communication throughout the entire process.
A special mention goes to Chris in customer service, who went above and beyond. When my preferred product was unavailable, he proactively reached out, presented alternative options, and guided me through the process, all in a timely, genuinely friendly manner.
Highly recommended, you won't be disappointed!
5. juni 2026
Uopfordret anmeldelse
Besvarelse fra Smokcigs.com.au
Hi Demian, thank you so much for this wonderful review! 🌟
We're absolutely delighted to hear you had a fantastic experience from start to finish. Providing excellent quality products at competitive prices, with fast delivery, is something we work hard at every day, so it means a lot to know it's being noticed!
We'll be sure to pass your kind words on to Chris. He truly is a fantastic member of our team, and it's great to hear he was able to help find the right solution for you in such a friendly and proactive way.
Thank you for your recommendation. We look forward to serving you again soon!
Warm regards,
The Smokcigs Team
Excellent online service
Really fast delivery and exactly what I asked for.
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra Smokcigs.com.au
Hi Gemma, really glad to hear it. Thank you for your continued support!
Excellent prices and super fast…
Excellent prices and super fast delivery. I’ve had no issues what so ever so far. The only thing is they run out of stock frequently and I have to buy elsewhere. 💯 recommend these guys
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra Smokcigs.com.au
Hi Nicole, thank you for the kind words! We completely understand the frustration with stock availability and we're actively working to keep popular items stocked more consistently. Hopefully less out-of-stock moments for you going forward. See you soon!
Great!
Great! Easy to navigate website, same day posting and they actually do it. Prices are reasonable. Quick shipping. Order progress emails. I misspelled my own name and let them know but no reply. It didn't matter in the end, still arrived in good time.
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra Smokcigs.com.au
Hi Denean, really glad it all worked out and arrived on time! Apologies for missing your message about the name, we'll make sure we're more responsive to those requests. Thanks for the feedback and see you on the next order.
They r legit
They r legit, I'm a bit suss on the companies that have a $200 minimum thankfully smokcigs don't do this, I only wish they offered the best prices I have found Dunhill for $110 if they could match this I would buy three cartons per week
30. november 2025
Uopfordret anmeldelse
Besvarelse fra Smokcigs.com.au
Hi, glad we passed the legitimacy test! We hear you on pricing - our prices reflect current market availability and supply costs, which do fluctuate. We're always working to source stock at the best possible prices and hope to get more competitive on certain brands as supply improves. Cheers for your support.
Amazing customer service quick…
Amazing customer service quick responses for any help n communication prompt delivery can’t beat this company well done guys I have ordered half a dozen times n just good customer service well done guys 😊
18. januar 2026
Uopfordret anmeldelse
Besvarelse fra Smokcigs.com.au
Hi Maree, six orders in and still going strong - that means a lot to us! Thank you for the kind words and for your continued support. We'll keep doing our best to deliver the same experience every time.
I found the site by accident and…
I found the site by accident and thought I’d give it a go. So pleased I did. Deliveries arrive in one to two days no issues. Have been ordering weekly and never had an issue.
22. december 2025
Uopfordret anmeldelse
Besvarelse fra Smokcigs.com.au
Hi Carla, a happy accident! Weekly orders with zero issues is exactly the experience we want every customer to have. Thank you for your loyalty and see you on the next one.
I was a bit unsure buying online and…
I was a bit unsure buying online and not knowing if I would receive what I ordered, I was very wrong. Reached out and they replied and confirmed they would send my order, arrived less than 2 days later with exactly what I was after 🙏… Thank you Smokcigs for super fast service and delivery.
14. december 2025
Uopfordret anmeldelse
Besvarelse fra Smokcigs.com.au
Hi Theresa, we know the hesitation of buying online for the first time and we're really glad we could put that to rest. Thank you for reaching out to us and for giving us a chance - we look forward to serving you again!
I was sceptical at first
I was sceptical at first, having being burnt by a similar company, but I was extremely happy after my order actually arrived in the first place and in the expected time frame. I will definitely be using these guys again.
7. december 2025
Uopfordret anmeldelse
Besvarelse fra Smokcigs.com.au
Hi Wayne, we completely understand the scepticism and we're glad we could change that. Delivering on time and as promised is the bare minimum we aim for. See you on the next order!
Excellent service
Excellent service, live in central Queensland purchased on the 9th and arrived today 12th which is awesome as usually for anything to be delivered here takes longer even with express post..
Product bought was the tobacco 30gr. packed well, product is awesome so purchased another 4pkts today.
Will be a regular customer all the way from Central Queensland..😊
12. december 2025
Uopfordret anmeldelse
Besvarelse fra Smokcigs.com.au
Hi Azlea, Central Queensland in 3 days is a win! Really glad the delivery impressed and that you're happy with the product. Welcome as a regular - we'll keep doing our best to get your orders to you fast.
Incredibly happy with my experience
Incredibly happy with my experience. Ordered 2 cartons on the 2nd of December and they came on the 3rd. My order was exactly what I asked for. Definitely will use this website again.
3. december 2025
Uopfordret anmeldelse
Besvarelse fra Smokcigs.com.au
Hi Bec, ordered on the 2nd and received on the 3rd - that's what we're all about! Really glad everything arrived as expected and we look forward to your next order.
Good alternative to RYO Port Royal Original
Ordered 2x Japanese import RYO Golden Virginia 50g. Sent and received promptly with express post.
Pouch packaging appears to be OEM.
Clear outer sleeve and all pouch seals intact. Includes Green Rizla papers pack attached to the pouch. Sucks in air on first opening like one would expect from factory. Tobacco moist and compressed with no stray dregs which would indicate altered contents.
Haven't tried domestic retail GV to compare but the JPGV smokes like a stronger Port Royal Original.
Just as smooth and similar taste on the draw. Then sits slightly harsher and punchier in flavour afterwards.
All in all, no complaints.
13. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Smokcigs.com.au
Hey, thank you for the detailed review! Really glad the product arrived promptly and in perfect condition. We appreciate you taking the time to share your thoughts on the quality - feedback like this is genuinely helpful. Hope to see you back soon.
My first purchase
My first purchase, so I Purchased just a couple of packets, just in case. Package arrived in 24 hours from Sydney to me in Melb. Exactly as ordered. This is a legitimate site and I appreciate the fast delivery. Will use again. 5 stars.
24. september 2025
Uopfordret anmeldelse
Besvarelse fra Smokcigs.com.au
Hi Stevens, thank you for giving us a try! Sydney to Melbourne in 24 hours is exactly what we aim for. Glad everything arrived as expected and we look forward to your next order.
Excellent company
I have tried other cig sites and tried Smokcigs with one carton only. Totally pleased with the service so ordered more. Great packaging and very speedy delivery. I'll be staying with them. Give them a try, you won't be disappointed.
23. september 2025
Uopfordret anmeldelse
Besvarelse fra Smokcigs.com.au
Hi Robyn, thank you for giving us a try and for the kind words! We're thrilled the packaging and delivery met the mark. We look forward to serving you again.
Exceptional customer service and product.
Exceptional service and great product. Customer service is 5* always responsive and very helpful. Fast shipping with tracking. Highly recommend.
11. september 2025
Uopfordret anmeldelse
Besvarelse fra Smokcigs.com.au
Hi Heather, thank you so much for your wonderful review! We're thrilled to hear you had such a great experience with us. Our team works hard to ensure every customer gets fast, helpful service and we're so glad that came through for you. Your recommendation means the world to us - we look forward to serving you again soon! 😊
Weight is not correct
I ordered 25g and 50g roll tabacco. What I got is one package with 18g tobacco and another one contained 44g. Looks like guys are claiming total weight of the packages as net weight of tobacco. Quality is more or less ok, but a bit too wet. 2 stars only because I got at least something
11. august 2025
Uopfordret anmeldelse
Besvarelse fra Smokcigs.com.au
Hi Egor,
We've tried searching our customer list, but we weren't able to find your order. We want to be transparent and let you know that we don't alter the weight of packed and sealed packages, as they are shipped to you exactly as we receive them.
If you're unhappy with your product, please email or WhatsApp us with your order number, and we'll be happy to arrange a full refund or a replacement immediately. We are here to help make sure you are happy.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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