Smiles Dental Anmeldelser 54

My dentist was rude and unprofessional-- brought me into get x-rayed without telling me that was another service, or even what was happening. Made rude comments to the hygenist about my teeth and did not offer a treatment plan/breakdown of what treatments i needed. Will be going to a local dentist from now on

EDIT: Emailed to get my X-rays, and they ignored it. Called twice and didn't pick up. When I called a third time they finally sent them, but only half. After a follow up they sent the correct ones. Daylight robbery, honestly.

I would advise against engaging with this company as they have consistently failed to fulfill their promises and provide satisfactory service. Despite numerous attempts to contact them for a promised £150 refund for a missed appointment, they have not responded or provided the refund after four months of communication. Their lack of professionalism and reliability make them an unreliable choice for any services.

Ilford branch

Extremely disappointing experiences.
Bhumika as the hygienist as well as the dentist there - more of an eloquent sales representative rather anyone who truly cares about someone’s dental health.

If you appear to have lots of money to spend, you might be treated differently.

The problems that were caused by her treatments which were non-existent before are still bothering me and I still cannot chew on the treated side of my mouth to this day.

All of her niceness and attentiveness vanished once she was informed of the issues caused by her incapable hands.
Extremely rude and callous.

I will not go back to that clinic again.

I will pay someone who is fit for being called a professional dentist with knowledge, care and professional skills.

I had a consultation in September for a cleaning and also to get an estimate for implants, The staff were pleasant to deal with and dentist efficient, I was covered for free dental care , however I chose to go private, I decided against implants as the price quoted was very expensive, overall the experience was professional and the building inside and out was magnificent.
I also got a quote for braces for my daughter in another smiles clinic, however their prices were very expensive also
I decided to go with White Smile in Cabra after a competitive price quote, Erika the dentist was friendly professional and efficient at what she does, I had to cancel a couple of appointments and the receptionist was able to reschedule my appointments 1 to 2 times, my daughter was delighted with her straight teeth after 18 months of having a brace on, got fitted with a retainer which my daughter took out on same day, also got teeth whitened for another family member which was efficient and professional, however their was one staff member who didn’t seem to like his job Jason found him to be unprofessional my daughter also found her teeth to be very sore when he done them 1/2 times and wasn’t helpful when I requested paper work for the revenue office.
My overall experience with white smile dental was valuable in price and Erika was a amazing to deal with.
I am leaving this review for white smile dental here as that is where I followed my appointment for efficient pricing however you cannot leave a review on trust poilot any longer your redirected to their website.

I had a consultation back in 2021 which didn’t go very well as they were so rude and so unprofessional,they left me sitting in a dental chair for over 20mins before the dentist came in,and the receptionist is so rude,most recently they kept sending me texts to remind me that I owe them a consultation fee so I rang them and told them of my experience and explained thd girl at reception waved the fee because I wasn’t happy with my experience but she didn’t seem to remember and then threatened me with a debt collector

Customer service is definitely something this place lacks It’s safe to say I won’t returning again

been using the havant one a couple of years now . and its been dreadful from the vile receptionist to treatment . Every time i went for a check up more fillings , more money , so i went and got a second opinion at another dentist to find out they had been lying about me needing treatment . The receptionist are vile , rude and speak to you like your a piece of dirt . Anyone should avoid at all cost as you will be flinched and abused .

originally I had been waiting a very long time to find a NHS dentist that was taking on patients as this is a very rare thing i was waiting a very long time. So when my friend sent me a message to tell me there was now a local dentist taking on NHS patients in my area I was very happy. So I rang the dentist I wad told to sign up to them and get a appointment. In the process of doing so I made it very clear to them that I was on benefits and very little money so I would would have to pay via the NHS. After I told them this they told me that at this current moment the was not providing any service e through NHS and they were only making private appointments that required a up front payment t otherwise they would not see me. I don't no what the law is but it doesn't seem right to me morally at least that they can take money out my account, 2 appointment I was given I could not attend due to covid. I rang to let them know 1 day before my appointment to be told I've been taken off there books . Am fuming taken money and told am no longer a patient pls message where I stand feel robbed

Brilliant service everytime
Fatima the dentist and nurse Mohammed are just superb and the receptionist really look after you
Best dentist I’ve been to
Ian

I couldn’t fault the Wexford practice. The girls on reception are fantastic and will always try to fit you in as soon as possible. Highly recommend the dentist that I deal with, Dr Morgan O’Sullivan. Always explains everything to you and his work is excellent.

300e for a single tooth extraction!!!! I was in and out in 15 minutes, Blatantly robbed. Disgusting from Smile Dental Bayside Dublin

Overall, the customer experience at this clinic (Swords) was very poor. Customers are handled, not helped, and the environment does not embrace diversity or inclusion. If you do not want to be restricted by a traditional conservative Irish culture, this is not the clinic for you.

Months after booking, I received a call demanding a deposit that should have been taken at the time of booking. When I asked to check my bank records, the receptionist refused to listen, cut me off repeatedly, accused me of shouting, and hung up on me several times. I could not reach a manager, and the behaviour felt either like a scam or extremely unprofessional service.

When the manager finally called, she listened but insisted customers must speak according to their internal “Irish culture” rules. Any small frustration is labelled as “shouting,” and unless you sound like a happy customer, you will not be heard. This explains the receptionist’s bullying behaviour—it was endorsed.

There was no room for cultural diversity or understanding of second-language speakers. I was told to simply do what I was told, without even being allowed to verify my own bank records. Their priority seemed to be profit, not customer care.

I cancelled my appointment and will not return. If you dislike being disrespected or mistreated, this is not a good clinic for your dental care—there will be no “smile” experience here.

The clinic in Galway was dreadful to deal with over the phone when making an apointment. Although they made mistakes they would blame the customer and then bar them from using the clinic. Signs isvon the place it's now closed. I also found those who dealing with complaints in the UK office to be abrupt to deal with. The worst dental service company I have ever dealth with.

Shocking service.
They never answer the phone.
We wiated over 2 hours on the phone for emergency dentist as wife was in terrible pain.
PLEASE DO NOT USE THESE PEOPLE THEY ARE AWFUL.

Chelsea and turoif was amazing !! Best dental practice.

Lovely friendly staff in Blanchardstown. Dr Meena is a very caring and knowledgeable dentist and the service is provided at really good value for money compared to other operators I experienced.

Terrible experience. Booked in to get a molar extraction. After 30 or 40 minutes of agonising pulling, another X-ray was taken and then the dentist realised the tooth was lodged.then I was told it would be two weeks befire I get a referral to a surgeon. I’ve been in chronic pain for a week now because of the tooth (which wasn’t painful before the attempted extraction) and now I suspect there’s an infection because it’s more painful than ever. Seriously disappointed in the care I received. I’d give no stars if it was an option.

My son had a tooth dislodged during a rugby match on a Saturday , impossible to get a dentist in Cork over the weekend. Smiles in Cork Dr Ropac agreed to see him, Dr Ropac re-inserted the tooth and provided a temporary brace. We are hopefully the tooth can be saved but this would not have been the case had we had to wait until Monday. Thank you Dr Ropac for you care and attention and your ongoing treatment for my son we are very gateful.

I had two wisdom tooth taken out. Both times the dentist was very kind and very professional. The rest of the staff are also nice and helpful. Even tho I was nervous, the extraction went fine and I did not feel any pain at all. I definitely recommend!

I visited smiles in Galway Middle Street for an emergency appointment when my front tooth crown fell out. The appointment was on time, the dentist was very knowledgeable and gave me good insight, why my crown often falls out. Super friendly receptionist too.

I can only talk about the Wexford branch but my experience was excellent. Staff are all very nice and always friendly.
Kaled did my braces and I can't reccomended him enough. Yusaf was my hygienist and he was excellent also. The office team and the nurses were very good too.