Where is my product? Where is your response to my numerous emails sms texts etc? Why don't you answer your phone? Where is my refund? Your communication is none existent. Spam? Once again delive... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I haven’t received my order or my money back as requested. I have contacted Fair Trading. This company does not respond to contact, nor answer their phone. Be warned
Re order. #991272 Ordered a vacuum robot 11 days ago. Due to the website payment layout, it made me purchase two vacuums instead of one by mistake. I emailed smartyez to cancel the second vacuum.... Se mere
Virksomheden har svaret
I'm convinced this is a scam company. I made an order two months ago on 19 Feb 26, for an item through the shop app. I have not received a tracking number or any sort of shipping confirmation on m... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
The first e-retailer that offers complete free shipping ! No membership fee. Express delivery. https://smartyez.com
Kontaktoplysninger
115 Pitt St, 2000, Sydney, Australien
- 028355 1977
- support@smartyez.com
- smartyez.com
1,4
Dårlig
85 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 68 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Smartyez
Thank you so much for your valuable review. Your review will help us to improve our service.
Besvarelse fra Smartyez
Thank you so much for your valuable review. Your review will help us to improve our service.
Have not received my order and no…unhappy
Have not received my order and no answer from email!!
6. december 2024
Besvarelse fra Smartyez
Thank you very much for your valuable review. You may email us hi@smartyez.com ; Our team is always available to serve you.
Quick delivery and great quality
Quick delivery and great quality, exactly as expected
7. december 2024
Besvarelse fra Smartyez
Thank you so much for your valuable review. Your review will help us to improve our service.
I placed the order on 29th Nov
I placed the order on 29th Nov, and till 14th Dec, no response at all.
7. december 2024
Besvarelse fra Smartyez
Thank you very much for your valuable review. You may email us hi@smartyez.com ; Our team is always available to serve you.
Placed an order 10 days ago
Placed an order 10 days ago. Emailed many times. Had a reply saying they would get back to me and didn’t. I think this must be a scam website.
3. december 2024
Uopfordret anmeldelse
Besvarelse fra Smartyez
Thank you very much for your valuable review. You may email us hi@smartyez.com ; Our team is always available to serve you.
Re order
Re order. #991272
Ordered a vacuum robot 11 days ago. Due to the website payment layout, it made me purchase two vacuums instead of one by mistake.
I emailed smartyez to cancel the second vacuum. replied straight away that they would look into it. 11 days later, no further emails, response, no tracking number.
If smartyez sort this out, i will change my review but it's disappointing that i have to resort to this..
EDIT: changed review from 1 star to 2 star
After 1 month of contacting their email for an update and demanding a refund, they obliged. Still will never purchase from them again.
1. december 2024
Uopfordret anmeldelse
Besvarelse fra Smartyez
Thank you very much for your valuable review. You may email us hi@smartyez.com ; Our team is always available to serve you.
Ciaran O'Neill
I've order a Onex STC Compact chair from them and it's been a week with no postage. Now reading these reviews on here I'm regretting spending the money. Will update review(if that's possible) when/if it ships.
This slow postage is unacceptable so close to christmas. I understand Auspost having issues, but a warehouse? hire more staff please. It should be a race to get these products out the door.
15/12/2024 EDIT: After 10 days I messaged them on the "shop" app, "Hurry the hell up or refund me" not 30 seconds later it was an instant refund lol. These guys are a waste of time. Stay away, that's all I can say.
EDIT 2: Also, be careful with the positive reviews, they're clearly using bots.
EDIT 3: The nerve of the reply below. "As a first time buyer, we have respectfully refunded you in full" b!tch, you have to refund me. You haven't sent it yet.
You can not expect a customer to wait 19 business days before even posting lmao.
Lets call it what it is. Your companies broke so you cant afford to hire more staff. Do better. Your competition is crushing it.
5. december 2024
Uopfordret anmeldelse
Besvarelse fra Smartyez
Hello Ciaran O'Neill,
First of all, we want to thank you for the review. Our delivery time 2- 19 days during this festival period. We have clearly stated our shipping policy : https://smartyez.com/pages/shipping-policy . You waited six business days to get a refund from us. As a first time buyer, we have respectfully refunded you in full. In general we do not give the full refund during this circumstances. Every one of our reviews is authentic. We are constantly striving to improve our services. We hope we can provide you with good service in the future.
Regards,
Customer Service Team
I've also ordered an item in Nov but no…
I've also ordered an item in Nov but no shipment information ever since, I tried to contact them to get refund, they agreed, but still no action taken. Is this company legit? I hope I'm not scammed?
update: I was refunded about a week after posting this review, though overall, the whole experience was unsatisfactory and uncomfortable.
11. december 2024
Uopfordret anmeldelse
Besvarelse fra Smartyez
Hello Jennu Yu/ Sisi Yu,
Your review is important to us. You have ordered from us and are requesting a refund before our delivery time.
We have refunded the full amount as per your request and sent you an email notification. Now you're giving us one star review and spreading rumour.
Is it ethical ??
Regards,
Customer Service Team
Smartyez.com
I purchase a Christmas tree on 29/11/24…
I purchased a Christmas tree on 29/11/24 and it hasn't been dispatch yet. Useless customer service. Call several times but no one will pick up and went to automated voicemail.
5. december 2024
Uopfordret anmeldelse
Besvarelse fra Smartyez
Hello Shan
Thank you for leaving a review.
We’re really sorry to hear about your experience, and we sincerely apologise for the inconvenience you've faced.
We’d love the opportunity to make things right. If you could please email our Customer Happiness Team and ask for our Senior management team, they will be able to assist you further hi@smartyez.com
Regards,
Customer Service team
Smartyez.com
Taken Money and NOTHING
Ordered a product over a week ago and have not received any information since placing the order, apart from thankyou we have your money and will be in touch. Heard nothing, No tracking info, no emails etc. Tried emailing 6 times with no response. Called the number on their website, robot voice stated no-one was available "it was 1.30 pm, 10 am and 4 p.m. well within their advertised hour's. Not good enough
26. november 2024
Uopfordret anmeldelse
Besvarelse fra Smartyez
Dear Yvonne
The product has been shipped by us.We have also added the tracking number.
There seems to be a miscommunication. We hope you will edit your review. Thanks for your support.
Kindest,
Customer Service team
Smartyez.com
Quick response to my questions
Quick response to my questions, quick delivery. Great prices.
24. november 2024
Besvarelse fra Smartyez
Thank you so much for your valuable review. Your review will help us to improve our service.
Quick easy purchase
Great product and easy and friendly people on the other end of the phone.
21. november 2024
Besvarelse fra Smartyez
Thank you so much for your valuable review. Your review will help us to improve our service.
I wish I could score a zero 😡
I wish I could score a zero. I'm stating Smartez review is a Zero! poor Customer Service. I purchased an order. That same day I decided I no longer needed it so I wrote to them to cancel my order. It's taken 2 weeks and multiple messages and emails telling them I had cancelled my order. I kept getting emails saying my product was still available and will send to me soon. Today i recieved an official email from them stating theu had finally cancelled my order after i told them that if i didnt recieve my refund and cancellation that i wiuld contact the ACCC. I paid $49.85 for my order and only got back $37.35!!! Not happy at all. A complete scam and waste of money and they rip you off. So I'm warning everyone here to be careful with dodgy companies like this that have no customer service or communication skills!!
27. november 2024
Uopfordret anmeldelse
Besvarelse fra Smartyez
Hi Rebecca , Thanks so much for taking the time to leave us a review.
We would like to express our apologies for the experience you had with us. It is our utmost priority to provide our customers with a superior shopping experience, and we regret that we fell short in this instance. We have cancelled the product and issued a full refund to accommodate your request. If for some reason your refund is less than you should contact them. We will provide maximum cooperation. We have been running our business with Honesty.
In happy 1st time customer
Lack of tracking and time for delivery was too long for waiting over 20days for my Christmas tree to arrive asked twice now to be told by the end of the week and still no tree two weeks in a row
4. november 2024
Besvarelse fra Smartyez
Hi Kristy, Thank you so much for taking the time to leave a review! We truly appreciate it.
We want to express our heartfelt apologies for your experience with us. Our goal is to ensure that every customer has a fantastic shopping experience, and it seems we fell short this time. From Our end, we have shipped the product and shared the tracking number. You will also be updated via email at all times. We hope you get your product properly. We are always at your service.
Beautiful looking tree
Beautiful looking tree, easy to put up very pleased with my purchase.
18. november 2024
Besvarelse fra Smartyez
Hi Lesley, Thank you so much for sharing your experience . Your positive review will give us a lot of strength to move forward. We are always at your service.
Still have not received my order
Still have not received my order.
When ordering it said delivery time 2 days it has already been 2 weeks.
4. november 2024
Besvarelse fra Smartyez
Dear Chris, we have cross checked and found that your order has been shipped. Our delivery time is 2 to 11 business days. Here is our shipping policy : https://smartyez.com/pages/shipping-policy ; We hope your order will be reached to you in due time. Thanks in advance !
CONSTANT SPAM FOR REVIEW
I have received numerous emails requesting a review when I have not received my goods. Maybe wait until the customer has received the order. This is Extremely irritating
20. oktober 2024
Besvarelse fra Smartyez
Dear Patty, we have check and found that your order is delivered to your doorstep perfectly. Our review system is completely transparent. We have also mentioned Disclaimer. Hope this clears up the misunderstanding. Happy shopping with us.
Excellent service
Excellent service , super fast , Thank you.
26. september 2024
Uopfordret anmeldelse
Besvarelse fra Smartyez
Thank you very much.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.