Smartpodz Anmeldelser 

This product is such a scam! The coffee goes into the pod storage bin. Not the cup. Plus takes a month for delivery. Company did not know who delivery company was until I asked for a refund. Do not buy from this company!

I never got a confirmation email, which they say comes in an email after I order. I was charged for the item and received it without instructions that were supposed to be sent in an email. Their phone number requires you put in an extension but you aren't given any info for an extension or any names. Their AI responses don't help either. A waste of time and $. I will be contacting my credit card company to get my money back. Just getting AI responses from this company. I wish I had read the reviews before I ordered.

The pods were defective. They took 2.5 weeks to arrive because they shipped from China. When they finally arrived, they didn't work at all. They only brewed a very small amount of coffee-like liquid and my Nespresso machine made a horrible loud noise while it was attempting to brew. I contacted the company and they informed me that I could send them back, but I had to pay the international return shipping. I decided to do this since the starter pack I'd ordered was not cheap and I'd still wind up ahead if they gave me a refund. Once I shipped the package back I've now been told that I need to hire a broker to get the package back through customs to Canada which is going to cost additional money. I've now filed a charge-back with my Visa. Just an all-around awful experience.

I have tried several times to use these pods, changing bar codes, changing pods...they have NEVER worked. I am very disappointed!

Less than one star if I could! I ordered on April 29th and I’m still waiting. It’s September 13th. I have emailed them twice and was told they are working on it! ELS

Great product! I've been using the Podz since July 2025, and currently have 21 Podz, which covers my coffee needs for a week. The greatest advantage is cost savings. They are built to last a long - maybe 10 years. Easy to clean, fill, and use.

I ordered it. They took my money and I never got the product. They are a SCAM!!!

I have been using SmartPodz since June and they are outstanding. I was not expecting much, because as everyone knows, when you buy something unseen, you just don’t know. I have tried other brands and they were just a disappointment. SmartPodz are so well designed and durable. I can fill them with any coffee I want, they deliver. I have used them over and over, they have never failed to deliver a great cup of coffee.
Also, their customer service is amazing.

John Arndt

We bought/tried the smartpodz for our Nespresso. It backed up and leaked into the holder, pod catcher and out of the bottom of the machine creating a possible fire hazard. We tried it a few times with the same result. Contacted company and it’s been impossible to get a refund. Would NOT recommend product and customer service is subpar.

This is a horrible product. Can’t believe this is still being sold. What a joke and waste of money.

Terrible company. I placed an order 3 months ago. It still hasn't shipped. No answer to any email that I sent them.
More than a 100 $ wasted. I will probably make small claim against them.

My husband and I have loved our smart pod!! The coffee tastes just as creamy and bold. & We’ve already saved soo much money by not ordering one use pods.

I have two Nespresso machines in both pod sizes and have been buying coffee from different brands for a long time. So for years I wished I could use the coffee I like- organic, single-sourced, mold-free, etc.- in those machines. It was not possible until I found Smartpodz. It is a wonderful addition to my coffee-making habit. Easy to use, very practical, and saves a lot, not just money but the environment as well. I highly recommend this brand. Their customer service is very responsive and has handled my orders and questions beautifully.

Just try and return it...I had to take pix, upload videos, go through a 'troubleshooting process, email a bunch of times and get the same request for more pix and video. It didn't work out of the box. So finally they say to return it. There is a $35 shipping fee from the USPS to return it to Canada, I did it for the general principle that despite the barrage of demands for pix, video and explanations was totally absurd. I'd recommend NOT falling for this. Check out other 'off site' reviews, generally poor.

After using the Smartpodz for about 6 months, I love them. My wife and I together drink four cups of coffee each morning. The benefits include the use of a coffee of my choosing. I use Illy's bold roast. I hated the environmental impact of having to dispose of the Nespresso pods - 28 a week. The coffee from the Spartpoz tastes great. I think some of the complaints about water in the used bin may stem from not tightening the top enough or from failing to keep the gaskets (the small rubber bands) in place. I have to clean the bin once or twice a week. It is a quality product.

Shipping is TERRIBLE…product works great…once you are able to receive it…ordered on 5/2/26 and didn’t receive until 5/27/26 when it said 5-8 business days for shipping. Like I said, great product, but they need to step up their shipping!!!!

The refillable smart podz arrived in a completely broken packing. I order 2 sets, one as a present. Well, it will go in the garbage now.
The idea is great. But no matter what coffee brand and grind I use and how I regulate the amount of water used f brewing, coffee is weak. Just a terrible product. It can not be returned.
I lost all my money and bought so many different coffees.
Their return policy shows their expectations and how they have to keep consumers from returning the useless merchandise.
It's absolutely impossible for me to make this work .

Wish i came here first. I bought a pod and waited 2+ weeks and emailed the company. They pushed me to different people for a couple times. Had to confirm that i wanted the product and told them i felt like this was a scam and if i didnt get them in the 6 days (what they told me they could ship it in) i would dispute it with my card service. They said they cancelled the order but have yet to see it on my card. Hope they do better but with the service i experienced i am happy not to do business with them

This is the worst Canadian company I have ever dealt with. Their phone number does not work ever. They do not care about their crap product and will not refund or fix their issues. I ordered my pods weeks ago and no instructions ever came and one of the pods is not made correct and they will not fix the issue. Once you email them no one ever really responds other than they have escalated it to another person and no response ever. Runa away from the this product. Save your money and buy real Nespresso pods. Will be serving them with a small claims claims notice. They are terrible and just ripping people off. Save your money and all the hassle.

I bought these pods and I brew my first cup on my Nespresso machine. When I went to make a second cup, the coffee did not come out. I was getting ready to return them thinking they did not work, but my son who loves to brew coffee told me to use the small plastic coffee measurement it came with and to level it out. I leveled it out with the stick side of the brush that came with the set. He told me to take the tamper and to just sit it on the coffee grounds, not to push it down, so I did. I let it sit on the coffee ground for 10 seconds. I removed it, closed the pod and tried it. The coffee was perfect. I have been following this procedure consistently since and it has not failed. I highly recommend these pods. They really work and the coffee is dark, robost and truly delicious with lots of crema. I use El Morro coffee espresso ground and Illy coffee grounds.