Easy to order . Arrived promptly and very well packaged so box arrived in pristine condition. I would have liked to see a proof of the box after personalisation before submitting order. Also the stree... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great product, works well and we have one now at our holiday let as well. Good service with no hassle from the company, delivered as expected. Its always nice to find that when you re order something... Se mere
Virksomheden har svaret
Bit disorganised on customer services - signed up to mailing list to receive % off first order only to be told it doesn't apply to Smart Parcel Box. Then no emails or updates to say that it had been s... Se mere
Virksomheden har svaret
Just fitted it today. Great product and sturdy. Worth the money and we got a discount code 5%. Should save on parcel theft now and piece of mind our packages are safe while we are out. Fully assembled... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Smart Parcel Box®
Skrevet af virksomheden
Installed in over 100,000 homes and businesses, Smart Parcel Box® has quickly become the UK’s leading delivery box solution. Established in 2015 and designed in the UK, our wide range includes an exclusive collection of secure delivery boxes suitable for all needs in a choice of colours, sizes and styles. Smart Parcel Box® is brought to you by Homescapes, a leading and well-respected British online retailer of top-quality homeware.
Our committed team of engineers and designers works to create the best and most secure boxes on the market. Browse the largest selection of parcel boxes and stay ahead of delivery industry changes - whilst always considering design and functionality - with Smart Parcel Box® .
Smart Parcel Box® owners are supported by a dedicated customer care team based in the UK to help with any queries.
Tried & Tested for Reliability
- Over 100,000 installations for homes and businesses.
- Installed in more than 500 cities across over 10 countries.
- More than 98% positive feedback across various platforms.
- Dedicated UK Customer Service Team – Email, Chat & Telephone Support.
- Shipped direct from our UK-based distribution centre.
- Over 3 million households enjoy Homescapes (our parent company) products in the UK.
Smart Parcel Box
Skrevet af virksomheden
- Easy and Secure Deliveries
- Enjoy more freedom with Smart Parcel Box. Couriers scan the unique barcode as proof of delivery. Built with strong galvanised steel. Secure, tamper-resistant delivery chute. Holding compartment is accessible only with your unique key. Arrives fully assembled and easy to install.
- Expertly Engineered
- An exclusive collection of 5 variations, expertly designed. Powder coated to a high specification in 7 colours. Ensuring your parcel box complements your property.
- 3-Year Warranty
- We provide a three year warranty for any manufacturing defect, and for the performance of the powder coating against rust.
- Dedicated Customer Care - Phone-Chat-Email
- For any questions or queries about products or orders, get in touch with our friendly customer care team. Contact us via email, phone or website chat.
- Free Delivery
- We are pleased to offer free standard UK delivery by courier for all orders. Over 95% of orders are dispatched the same day the order is placed.
The Smart Parcel Box Commitment
The UK’s Leading Delivery Box Solution
Our Mission
We work to engineer solutions for the public’s worries about missing parcels and failed deliveries. At Smart Parcel Box we craft top-quality products and deliver quickly, with an impeccably polite service, at a very reasonable price.
Our Commitment
- To provide customers with the best quality parcel boxes, manufactured to the highest ethical standards.
- To pioneer industry-leading innovations in home delivery.
- To provide accessible and friendly UK-based customer care and telephone support.
All products are in stock and dispatched from our Midlands-based distribution centre. Over 98% of orders received are shipped out within one working day. We only use reliable delivery partners for a quick, safe and efficient delivery.
Should you happen to want to return your parcel box, the process is quick and hassle-free. As soon as your return is received, refunds are processed quickly. Details of how to return your parcel box can be found within your delivery and on our website.
Kontaktoplysninger
Units 12-14 Waterfall Lane Trading Estate, B64 6PU, Cradley Heath, Storbritannien
- 0121 368 0051
- support@smartparcelbox.com
- smartparcelbox.co.uk
4,6
Fremragende
1 t anmeldelser
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Smart parcel drp
Ordered easy enough, arrived when it said it would, the quality is first class for the construction. Already been used for parcel drop. Worth the money for security of parcels. No doubt at all to recommend.
11. januar 2025
Besvarelse fra Smart Parcel Box®
Hello Chris,
We're thrilled you found our product easy to order and that it arrived on time!
We appreciate you highlighting the first-class construction quality and its effectiveness in securing your parcels. Your satisfaction and positive feedback mean a great deal to us, and we're delighted to hear it's already proven valuable. Thank you for taking the time to share your excellent experience and for recommending our product. We truly value your business.
Smart Parcel Box Support
XL Parcel box installed
XL Parcel box was delivered with a small ding to the back of the cabinet - as you can’t see it I don’t mind about that.
Fixing to the wall, if you take a little care and are patient isn’t too taxing but:
The lack of a template for the fixing is a bit of a pain - perhaps you could include a piece of 3mm plastic with the holes templated just in case people don’t have a something like that kicking around in the garage.
I note your response to prior feedback regarding the size/depth of holes required for the supplied fixings and the fact that you may change them. The fixings sent to me carried no markings, so I used something I trusted instead. IMO your approach here shows a lack of attention to detail - so I think you should pony up and include decent branded fixings with provide full instructions for fitting with their use.
all in all - pretty satisfied with the product so far - let’s see how it fares over a year of British weather.
27. december 2024
Besvarelse fra Smart Parcel Box®
Dear Mark,
We appreciate you taking the time to share your feedback.
Firstly, I am sorry to note the item didn't arrive pristine. All of our SPB's are checked before despatch, so this has likely happened during transportation. It appears to be fortunate that this can't be seen whilst in use, however, we will happily address the matter further if you wish to contact our support team directly.
We acknowledge your comments regarding installation. I would personally like to assure you that this has been passed directly to our manufacturing team. Our SPB's have undergone changes over the years, based on what our customers tell us. We're committed to providing high-quality products and this feedback helps us to continually improve.
Aside from the above, we're glad you're satisfied with the product and we hope it continues to serve you well. We are always here to assist, should you need anything.
Best regards
Stephen
Smart Parcel Box
Besvarelse fra Smart Parcel Box®
Hello,
We appreciate your kind words and are thrilled to hear you're happy with your purchase.
We strive to provide high-quality products and excellent service, and your feedback motivates us to continue doing so.
Smart Parcel Box Support
Really happy with product and service
Really fast tracked delivery. Great customer service and replied promptly when I had a query. The box is great quality and fits nicely in the porch for parcels and letters to be stored. Really happy with purchase.
9. december 2024
Besvarelse fra Smart Parcel Box®
Hello,
Thank you for your kind words!
We're thrilled to hear you're happy with your purchase and the excellent service you received. We try to provide a positive experience for all our customers and appreciate your feedback.
Smart Parcel Box Support
The box itself is of poor quality
The box itself is of poor quality. The front door does not lock and to open you have to pull from the bottom of the door. The back door is very difficult to open and close, the key is very easily soon going to get stuck in the lock, again need pull or push from the bottom to open and close. Very disappointing product
5. november 2024
Besvarelse fra Smart Parcel Box®
Dear Julieann,
Thank you for your review.
We are very sorry to note your comments. We can see that you have contacted us directly, following this feedback. We are currently addressing the matter and will ensure a swift resolution for you.
Smart Parcel Box Support
A well made and absolutely fit for…
A well made and absolutely fit for purppse product.Well made and promptly delivered.
11. december 2024
Besvarelse fra Smart Parcel Box®
Hello Patricia,
Thank you for your kind words!
We're thrilled to hear you're happy with the product and our delivery service. We strive to provide high-quality products and timely delivery, and your feedback is greatly appreciated.
Smart Parcel Box Support
Lock did not work replaced with out…
Lock did not work replaced with out quibble
New one arrived and was easy to fit all good many thanks
9. december 2024
Besvarelse fra Smart Parcel Box®
Hello Graham,
We appreciate your feedback and are glad to hear that the replacement lock arrived quickly and was easy to install.
We try to provide our customers with a positive experience and are pleased that we were able to resolve the issue promptly.
Smart Parcel Box Support
Fail to meet delivery date. 48 hours, turn into weeks.
After placing my order which was meant to be deliver within 48 hours, a week and half and still no sign of my order. Yodel which was meant to deliver my order and when you called, all you get is an AI machine.
Very disappointed overall!
5. december 2024
Besvarelse fra Smart Parcel Box®
Dear Wayne,
Thank you for your valuable feedback.
Unfortunately. due to the festive period, logistical services have been impacted which unfortunately was beyond our control. We can see that since leaving this review, delivery has now been made and we hope you are pleased with the SPB. Please be assured that we shall be addressing your comments internally to improve any communication matters going forward.
For future reference, our dedicated Customer Care team are always on hand and happy to help with any queries. We can be reached on 0121 3680051 (9am - 5pm, Mon - Fri) or email - support@homescapesonline.com.
Thank you once again for your review.
Smart Parcel Box Support
Very helpful during our purchase in…
Very helpful during our purchase in changing colours etc many thanks Steve and Maggie
20. november 2024
Besvarelse fra Smart Parcel Box®
Hello Steven,
We are so glad to hear that you had a positive experience with our team.
Our dedication to customer satisfaction is a testament to our commitment to providing excellent service.
Smart Parcel Box Support
Really impressed with the product and…
Really impressed with the product and delivery on point
11. november 2024
Besvarelse fra Smart Parcel Box®
Hello Andrew,
We're thrilled to hear you were impressed with our product and delivery!
It's our goal to provide exceptional experiences for every customer.
Smart Parcel Box Support
Great piece of kit
Great piece of kit, really solid and does the job perfectly. Just a bit pricey.
20. november 2024
Besvarelse fra Smart Parcel Box®
Hello,
Thank you for your kind words and for taking the time to share your experience.
We're thrilled to hear that you're happy with the product's performance. We appreciate your feedback on the price and will take it into consideration for future offerings.
Smart Parcel Box Support
Good product
Helpful with phone enquiry. Easy ordering. Good product promptly delivered.
15. november 2024
Besvarelse fra Smart Parcel Box®
Hello Clare,
Thank you for your kind words.
We are delighted to hear that you had a positive experience with our company. We strive to provide excellent customer service and we are glad that you found our team helpful and our products to be of high quality.
We appreciate your business and look forward to serving you again in the future.
Smart Parcel Box Support
Besvarelse fra Smart Parcel Box®
Hello Carol,
We appreciate your kind words and are glad you were satisfied with the speed of delivery and the quality of the product.
Smart Parcel Box Support
Really pleased with our post box
Really pleased with our post box. Fits a decent sized parcel and keeps the post safe from my naughty post chewer dog.
11. november 2024
Besvarelse fra Smart Parcel Box®
Hello Tessa,
We're so happy to hear you're pleased with your post box.
It's great to know it's keeping your mail safe from your furry friend!
Smart Parcel Box Support
Very easy to order
Very easy to order - very quick delivery and good quality item - definitely recommend and would use again
23. oktober 2024
Besvarelse fra Smart Parcel Box®
Hello,
Thank you for your review.
We are very pleased to hear that you found the website easy to use and that it arrived on time.
We hope to hear from you again soon!
Smart Parcel Box Support
Great product.
22. oktober 2024
Besvarelse fra Smart Parcel Box®
Hello Ewan,
Thank you for your review.
We are very pleased to hear that you are happy with your new Smart Parcel Box.
We hope to hear from you again soon!
Smart Parcel Box Support
We’ve been considering purchasing a…
We’ve been considering purchasing a parcel box for sometime as delivery firms standard standard practice seems to be leaving parcels on doorsteps unsecured.
We considered a number of option Smartbox was a competitive price with no home assembly.
17. oktober 2024
Besvarelse fra Smart Parcel Box®
Hello Michele,
We understand your concerns about the security of deliveries. It's important to feel confident that your parcels are safe.
We appreciate you considering our Smart Parcel Box and appreciate your feedback on the price and ease of assembly.
Smart Parcel Box Support
Una buenísima compra, empresa seria y productos de calidad
Compre un buzon grande para poner en el exterior de la casa y despreocuparme de los repartidores. El producto es de muy buena calidad, y todo el proceso de compra ha sido sencillo y la empresa muy responsable.
30. oktober 2024
Besvarelse fra Smart Parcel Box®
Hola,
Gracias por sus amables comentarios.
Estamos muy contentos de saber que está satisfecho con el servicio general que hemos proporcionado.
Esperamos volver a tener noticias suyas pronto.
Smart Parcel Box
Great product
Great product, would be 5 stars if instructions were decent and detailed, and spare nut and washers included.
29. oktober 2024
Besvarelse fra Smart Parcel Box®
Hello Owen,
Thank you for your valuable feedback.
We shall be addressing your comments internally and apologise for any inconvenience. For future reference, our dedicated Customer Care team are always on hand and happy to help with any queries. We can be reached on 0121 3680051 (9am - 5pm, Mon - Fri) or email - support@smartparcelbox.com
Thank you once again for your review.
Smart Parcel Box Support
Besvarelse fra Smart Parcel Box®
Hello Mr R S Wain,
We appreciate your kind words and are glad to hear you had a positive experience.
Smart Parcel Box Support
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.