Easy to order . Arrived promptly and very well packaged so box arrived in pristine condition. I would have liked to see a proof of the box after personalisation before submitting order. Also the stree... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great product, works well and we have one now at our holiday let as well. Good service with no hassle from the company, delivered as expected. Its always nice to find that when you re order something... Se mere
Virksomheden har svaret
Bit disorganised on customer services - signed up to mailing list to receive % off first order only to be told it doesn't apply to Smart Parcel Box. Then no emails or updates to say that it had been s... Se mere
Virksomheden har svaret
Just fitted it today. Great product and sturdy. Worth the money and we got a discount code 5%. Should save on parcel theft now and piece of mind our packages are safe while we are out. Fully assembled... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Smart Parcel Box®
Skrevet af virksomheden
Installed in over 100,000 homes and businesses, Smart Parcel Box® has quickly become the UK’s leading delivery box solution. Established in 2015 and designed in the UK, our wide range includes an exclusive collection of secure delivery boxes suitable for all needs in a choice of colours, sizes and styles. Smart Parcel Box® is brought to you by Homescapes, a leading and well-respected British online retailer of top-quality homeware.
Our committed team of engineers and designers works to create the best and most secure boxes on the market. Browse the largest selection of parcel boxes and stay ahead of delivery industry changes - whilst always considering design and functionality - with Smart Parcel Box® .
Smart Parcel Box® owners are supported by a dedicated customer care team based in the UK to help with any queries.
Tried & Tested for Reliability
- Over 100,000 installations for homes and businesses.
- Installed in more than 500 cities across over 10 countries.
- More than 98% positive feedback across various platforms.
- Dedicated UK Customer Service Team – Email, Chat & Telephone Support.
- Shipped direct from our UK-based distribution centre.
- Over 3 million households enjoy Homescapes (our parent company) products in the UK.
Smart Parcel Box
Skrevet af virksomheden
- Easy and Secure Deliveries
- Enjoy more freedom with Smart Parcel Box. Couriers scan the unique barcode as proof of delivery. Built with strong galvanised steel. Secure, tamper-resistant delivery chute. Holding compartment is accessible only with your unique key. Arrives fully assembled and easy to install.
- Expertly Engineered
- An exclusive collection of 5 variations, expertly designed. Powder coated to a high specification in 7 colours. Ensuring your parcel box complements your property.
- 3-Year Warranty
- We provide a three year warranty for any manufacturing defect, and for the performance of the powder coating against rust.
- Dedicated Customer Care - Phone-Chat-Email
- For any questions or queries about products or orders, get in touch with our friendly customer care team. Contact us via email, phone or website chat.
- Free Delivery
- We are pleased to offer free standard UK delivery by courier for all orders. Over 95% of orders are dispatched the same day the order is placed.
The Smart Parcel Box Commitment
The UK’s Leading Delivery Box Solution
Our Mission
We work to engineer solutions for the public’s worries about missing parcels and failed deliveries. At Smart Parcel Box we craft top-quality products and deliver quickly, with an impeccably polite service, at a very reasonable price.
Our Commitment
- To provide customers with the best quality parcel boxes, manufactured to the highest ethical standards.
- To pioneer industry-leading innovations in home delivery.
- To provide accessible and friendly UK-based customer care and telephone support.
All products are in stock and dispatched from our Midlands-based distribution centre. Over 98% of orders received are shipped out within one working day. We only use reliable delivery partners for a quick, safe and efficient delivery.
Should you happen to want to return your parcel box, the process is quick and hassle-free. As soon as your return is received, refunds are processed quickly. Details of how to return your parcel box can be found within your delivery and on our website.
Kontaktoplysninger
Units 12-14 Waterfall Lane Trading Estate, B64 6PU, Cradley Heath, Storbritannien
- 0121 368 0051
- support@smartparcelbox.com
- smartparcelbox.co.uk
4,6
Fremragende
1 t anmeldelser
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The parcel box is as advertised and was…
The parcel box is as advertised and was well packed for it journey to me thank you
17. juli 2025
Besvarelse fra Smart Parcel Box®
Hello David,
We're happy to hear that the parcel box arrived as expected and was well-protected during shipping.
Thank you for your positive feedback; we appreciate it!
Smart Parcel Box Support
The box was exactly what I wanted
The box was exactly what I wanted. Very fast delivery and very easy to install.
27. juni 2025
Besvarelse fra Smart Parcel Box®
Hello Rebecca,
We're happy to hear that the box met your expectations!
We appreciate your feedback regarding the fast delivery and easy installation process. Thanks for your review!
Smart Parcel Box Support
Pure pleasure shopping here
Shopping in this store is pure pleasure, quick and hassle-free
10. juli 2025
Besvarelse fra Smart Parcel Box®
Hello,
We're happy to hear that you find shopping with us a pure pleasure and hassle-free.
Thank you for sharing your positive experience with us!
Smart Parcel Box Support
Excellent quality
26. juni 2025
Besvarelse fra Smart Parcel Box®
Hello Andrew,
Thank you for your kind comments.
We are very pleased to hear that you are happy with your new Smart Parcel Box.
We hope to hear from you again soon!
Smart Parcel Box Support
i dont do reviews
20. juni 2025
Besvarelse fra Smart Parcel Box®
Hello Terry,
We appreciate your feedback.
Smart Parcel Box Support
Delivery was prompt
Delivery was prompt, well packaged and the parcel box as described. All fixing screws and plugs provided.
Looks very smart in green.Am very pleased with it.Have had some very heavy rain and it is still nice and dry inside.
18. juni 2025
Besvarelse fra Smart Parcel Box®
Hello Charles,
We're happy to hear that the parcel box arrived promptly and in good condition, with all the fixings.
We're so pleased that you are very satisfied with its appearance and that it keeps deliveries dry.
Thanks for your positive feedback.
Smart Parcel Box Support
Besvarelse fra Smart Parcel Box®
Hello Sarah,
We're happy to hear that the Smart Parcel Box met your needs and arrived quickly.
Thank you for your positive feedback; we appreciate it.
Smart Parcel Box Support
Arrived quickly was exactly as…
Arrived quickly was exactly as described and does what it said on the tin!
11. juni 2025
Besvarelse fra Smart Parcel Box®
Hello Mike,
We're happy to hear that your order arrived promptly and met your expectations!
Thank you for your positive feedback; we appreciate you taking the time to share.
Smart Parcel Box Support
Very quick delivery
Very quick delivery. Very sturdy & well wrapped to protect any damage. Very pleased.
19. juni 2025
Besvarelse fra Smart Parcel Box®
Hello Amanda,
We're happy to hear that you received your order quickly and in perfect condition!
We appreciate your positive feedback regarding the sturdy packaging.
Smart Parcel Box Support
Had the box for three weeks now - very satisfied
Had the box for three weeks now, and Royal Mail & couriers have finally noticed it and no longer leave items on the ground in front of it! Very satisfied.
29. maj 2025
Besvarelse fra Smart Parcel Box®
Hello Jerry,
We're happy to hear that the box is now working as intended, and your deliveries are more secure.
We appreciate you taking the time to share your positive experience!
Smart Parcel Box Support
Everything included
Easy to order, everything needed to fit was included. Larger than I really wanted but we have a regular delivery that never seems to arrive on the date in the email and, this was the smallest box that would take the parcel size. Looks well made and seems secure
28. maj 2025
Besvarelse fra Smart Parcel Box®
Hello Mick,
We're happy to hear that ordering was easy and the included parts worked for you.
We appreciate your feedback about the size and are glad it seems secure and well-made for your deliveries. Thanks for your review!
Smart Parcel Box Support
Besvarelse fra Smart Parcel Box®
Hello Martin,
Thank you for your kind comments.
We are very pleased to hear that you are happy with your new Smart Parcel Box.
We hope to hear from you again soon!
Smart Parcel Box Support
Very good but for the lock
Very efficient service, arrived in good time and was what we were expecting. Good quality, it works well and looks great.
Only bad point it the lock, otherwise I would have given 5 stars. It’s advertised as a safety lock but it’s a simple locker style lock and not very secure. A more secure substantial lock is recommended.
23. maj 2025
Besvarelse fra Smart Parcel Box®
Hello Peter,
We're glad to hear that you found our service efficient and the product of good quality.
We appreciate your feedback regarding the lock. We'll consider your suggestion for a more secure lock in future product improvements. Thank you for your review.
Smart Parcel Box Support
Besvarelse fra Smart Parcel Box®
Hello Claire,
We're happy to hear that our Smart Parcel Box met your needs and that you received it quickly.
Thank you for your positive feedback; we appreciate it.
Smart Parcel Box Support
Great company to deal with
Great company to deal with. Fast delivery, good communication and customer service. The Smart box itself is very high quality and can’t fault it.
28. maj 2025
Besvarelse fra Smart Parcel Box®
Hello Gavin,
We're happy to hear that you had a positive experience!
We appreciate your kind words regarding our fast delivery, communication, and the quality of the smart box.
Thanks for your feedback!
Smart Parcel Box Support
Great big parcel box
Great big parcel box. Now all my deliveries can fit inside and I know these will be left safe. Delivery was great. There was small dent on the top right corner but after contacting seller and send some pictures they offered few options and I decided to go for partial refund. Money was sent straight away. Easy to fit and looks very smart. Would definitely recommend getting one if you looking.
14. maj 2025
Besvarelse fra Smart Parcel Box®
Hello Edgars,
We're happy to hear that the Smart Parcel Box meets your needs and deliveries are now secure.
We appreciate you bringing the dent to our attention and are glad we could resolve it quickly.
Thank you for recommending our product!
Smart Parcel Box Support
Great item, service and communication!
15. maj 2025
Besvarelse fra Smart Parcel Box®
Hello Rob,
We're happy to hear that you had a great experience with our service and item.
Thank you!
Smart Parcel Box Support
Great product
Great product. Our second one (due to someone reversing into it). This time went for the green. Easy to attach to the wall.
21. maj 2025
Besvarelse fra Smart Parcel Box®
Hello John,
We're happy to hear you like our product and that it was easy to install.
We appreciate you purchasing it again and choosing the green this time. Fingers crossed, the same thing does not happen again!!
Thanks for the positive feedback!
Smart Parcel Box Support
High quality smart product and very…
High quality smart product and very functional. Quick delivery despite having been personalised.
22. maj 2025
Besvarelse fra Smart Parcel Box®
Hello Pat,
We're happy to hear you find our product functional and of high quality.
We appreciate your positive feedback regarding the quick, personalised delivery!
Smart Parcel Box Support
Great product and excellent service, thank you
Clever design. Extremely well packaged and delivered by a reputable courier. Nothing not to like!
21. maj 2025
Besvarelse fra Smart Parcel Box®
Hello Sandy,
We're happy to hear you appreciate the design and packaging!
We're glad you enjoyed your experience with our courier. Thanks for the positive feedback!
Smart Parcel Box Support
Dette er Trustpilot
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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.