Easy to order . Arrived promptly and very well packaged so box arrived in pristine condition. I would have liked to see a proof of the box after personalisation before submitting order. Also the stree... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great product, works well and we have one now at our holiday let as well. Good service with no hassle from the company, delivered as expected. Its always nice to find that when you re order something... Se mere
Virksomheden har svaret
Bit disorganised on customer services - signed up to mailing list to receive % off first order only to be told it doesn't apply to Smart Parcel Box. Then no emails or updates to say that it had been s... Se mere
Virksomheden har svaret
Just fitted it today. Great product and sturdy. Worth the money and we got a discount code 5%. Should save on parcel theft now and piece of mind our packages are safe while we are out. Fully assembled... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Smart Parcel Box®
Skrevet af virksomheden
Installed in over 100,000 homes and businesses, Smart Parcel Box® has quickly become the UK’s leading delivery box solution. Established in 2015 and designed in the UK, our wide range includes an exclusive collection of secure delivery boxes suitable for all needs in a choice of colours, sizes and styles. Smart Parcel Box® is brought to you by Homescapes, a leading and well-respected British online retailer of top-quality homeware.
Our committed team of engineers and designers works to create the best and most secure boxes on the market. Browse the largest selection of parcel boxes and stay ahead of delivery industry changes - whilst always considering design and functionality - with Smart Parcel Box® .
Smart Parcel Box® owners are supported by a dedicated customer care team based in the UK to help with any queries.
Tried & Tested for Reliability
- Over 100,000 installations for homes and businesses.
- Installed in more than 500 cities across over 10 countries.
- More than 98% positive feedback across various platforms.
- Dedicated UK Customer Service Team – Email, Chat & Telephone Support.
- Shipped direct from our UK-based distribution centre.
- Over 3 million households enjoy Homescapes (our parent company) products in the UK.
Smart Parcel Box
Skrevet af virksomheden
- Easy and Secure Deliveries
- Enjoy more freedom with Smart Parcel Box. Couriers scan the unique barcode as proof of delivery. Built with strong galvanised steel. Secure, tamper-resistant delivery chute. Holding compartment is accessible only with your unique key. Arrives fully assembled and easy to install.
- Expertly Engineered
- An exclusive collection of 5 variations, expertly designed. Powder coated to a high specification in 7 colours. Ensuring your parcel box complements your property.
- 3-Year Warranty
- We provide a three year warranty for any manufacturing defect, and for the performance of the powder coating against rust.
- Dedicated Customer Care - Phone-Chat-Email
- For any questions or queries about products or orders, get in touch with our friendly customer care team. Contact us via email, phone or website chat.
- Free Delivery
- We are pleased to offer free standard UK delivery by courier for all orders. Over 95% of orders are dispatched the same day the order is placed.
The Smart Parcel Box Commitment
The UK’s Leading Delivery Box Solution
Our Mission
We work to engineer solutions for the public’s worries about missing parcels and failed deliveries. At Smart Parcel Box we craft top-quality products and deliver quickly, with an impeccably polite service, at a very reasonable price.
Our Commitment
- To provide customers with the best quality parcel boxes, manufactured to the highest ethical standards.
- To pioneer industry-leading innovations in home delivery.
- To provide accessible and friendly UK-based customer care and telephone support.
All products are in stock and dispatched from our Midlands-based distribution centre. Over 98% of orders received are shipped out within one working day. We only use reliable delivery partners for a quick, safe and efficient delivery.
Should you happen to want to return your parcel box, the process is quick and hassle-free. As soon as your return is received, refunds are processed quickly. Details of how to return your parcel box can be found within your delivery and on our website.
Kontaktoplysninger
Units 12-14 Waterfall Lane Trading Estate, B64 6PU, Cradley Heath, Storbritannien
- 0121 368 0051
- support@smartparcelbox.com
- smartparcelbox.co.uk
4,6
Fremragende
1 t anmeldelser
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Poor
Excellent delivery except when I opened the delivery box, which was not damaged, I found the parcel box to be badly dented on the front right top of the box. A rivet, which I presume was originally holding the top in place, was rattling around in the box when opened and had actually sheared in half.
If you see the picture you can see the rivet is tiny and I don’t think fit for the job in the first place.
The quality of the metal of the box, is very flimsy, and although the box looks great, I don’t think it would take much to break into the box or to pull something loose.
Really dissatisfied with the quality and I suspect the longevity of the box may not be great.
Because the top of my box was dented and had sheared off in one corner, after trying to glue it, the actual flap for the letter box won’t fit tight, and water can get in.
Customer service was very prompt to respond. And the sceptic in me suspects they get this complaint a lot. Within minutes they came back to me and offered a partial discount and refund if I kept the box, or a pick up and complete refund of the parcel box if I wanted to send it back. As you can imagine, organising and sending back such a large object is not ideal.
Just very disappointed with the quality.
24. august 2024
Uopfordret anmeldelse
Besvarelse fra Smart Parcel Box®
Dear Lady K,
Thank you for taking the time to share your honest feedback.
Firstly, we are very sorry to hear of your experience. Product quality is an extremely important factor for us. We've been selling these boxes for many years now with very few comments to this nature. Your particular model was personalised and as such, was checked prior to shipping. Whilst we don't rule out something being missed by our checkers, there may have also been factors during transportation to have caused the issues. Nevertheless, we are continuously working to alleviate similar occurrences in the future.
Once again, we appreciate your honesty, which helps us to move in the right direction. If there are any outstanding issues/concerns, please do not hesitate to get in touch again with our team.
Best regards
Smart Parcel Box
Great service great product
3. september 2024
Besvarelse fra Smart Parcel Box®
Hello L Denny,
We're thrilled to hear you had a positive experience with our service and product.
We appreciate your kind words and will continue to strive for excellence.
Smart Parcel Box Support
The product is very well made and the…
The product is very well made and the operation seems faultless. It fits perfectly into our 'open' Porch area, and is weather protected.
Initially the size looked excessive, but of course the 'security slide' adds to the height, but that aspect is the primary appeal.
Very easy to register the unique bar code, and as long as you expect about 30/40 parcels, prescriptions etc a year, it is not difficult to justify the price.
Home shopping, with the costs of parking, motoring and of course convenience, is the way to go. A personal opinion of course!
2. september 2024
Besvarelse fra Smart Parcel Box®
Hello Tim,
We appreciate your detailed review and are thrilled to hear that you are enjoying the product.
It's wonderful to know that it meets your needs and expectations, especially regarding its weather protection and ease of use. We're glad you found the registration process straightforward and that the size, despite initial concerns, ultimately works well for your porch area. We understand your perspective on the value proposition, and it's great to see how it aligns with your lifestyle.
Thank you for sharing your positive experience!
Smart Parcel Box Support
Besvarelse fra Smart Parcel Box®
Hello Lydia,
We're thrilled to hear you were happy with the quality of our product, the secure packaging, and the quick delivery.
We strive to provide a positive experience for all our customers, and your feedback is greatly appreciated.
Smart Parcel Box Support
The box does exactly what it says
The box does exactly what it says. My only negative is that the instructions do not tell you what drill size to use when making holes in whatever you are securing the box to. Easy to work out if you have any practical experience. But it would have been nice to have been told.
But the box works fine and I would have awarded 41/2 stars if that had been possible.
28. august 2024
Besvarelse fra Smart Parcel Box®
Hello Mr Stretton,
Thank you for your valuable feedback.
We shall be addressing your comments internally and apologise for any inconvenience. For future reference, our dedicated Customer Care team are always on hand and happy to help with any queries. We can be reached on 0121 3680051 (9am - 5pm, Mon - Fri) or email - support@smartparcelbox.com.
Thank you once again for your review.
Homescapes Customer Care
Great customer service
Great customer service. I was extremely disappointed after opening my first package especially as it was packed so well. One of the rivets holding the lid wasn't attached so I emailed the company straight away. After sending various photos to the company my replacement came 24 hours later and the collection was done at the same time. I would definitely recommend Smart Parcel Box to anyone.
23. august 2024
Besvarelse fra Smart Parcel Box®
Hello Stephen,
Thank you for your feedback.
We apologise again for the initial issue. We pride ourselves on great customer care and it is very good to hear that you found us helpful.
We hope to hear from you again soon!
Smart Parcel Box Support
Well made product .
Well made product the size of which will accomodate
the majority of parcels. The lockable door is very secure and is locked top and bottom rather than just in the middle as on some similar boxes. Heavy duty fixing kit. The one downside on my particular box was that the lid didn't close fully on the LH side which was disappointing.
12. august 2024
Besvarelse fra Smart Parcel Box®
Hello D P Mangham,
Thank you for your valuable feedback.
We shall be addressing your comments internally and apologise for any inconvenience. For future reference, our dedicated Customer Care team are always on hand and happy to help with any queries. We can be reached on 0121 3680051 (9am - 5pm, Mon - Fri) or email - support@smartparcelbox.com
Thank you once again for your review.
Homescapes Customer Care
Fast delivery and an excellent product
Fast delivery and an excellent product. Looks very smart.
20. august 2024
Besvarelse fra Smart Parcel Box®
Hello Chris,
Thank you for your review.
We are pleased that you are happy with the quality of the products ordered. Our team works extremely hard to ensure our customers will be satisfied.
Thanks again for your review, we hope to hear from you again soon!
Smart Parcel Box Support
Besvarelse fra Smart Parcel Box®
Hi,
We appreciate your kind words.
We strive to provide efficient and helpful service to our customers.
We hope to hear from you again soon!
Smart Parcel Box Support
The construction and design of the…
The construction and design of the Parcel Box is very good. Sturdy, well finished and functional, the only negative is the lock, it’s flimsy, cheap and I suspect will require replacing soon, the keys are similarly disappointing. Overall pleased with the purchase but a better lock would have been five stars.
14. august 2024
Besvarelse fra Smart Parcel Box®
Hello Archie,
We appreciate your feedback and are glad you find the Parcel Box sturdy, well-finished, and functional.
We understand your concern about the lock and keys. We value your input and will consider your feedback as we continue to improve our products.
Smart Parcel Box Support
Excellent customer service!
Recently received excellent customer service when contacting Smart Parcel Box 2.5 years after the purchase of the Extra Large Slanted Top Front Access Smart Parcel Box. There was an issue (human error) that resulted in the lock being broken. Upon contacting the company they immediately sent me the parts required to rectify the issue, free of charge. Not only is the Parcel Box beautiful and admired by my neighbours; this sort of customer service appears to be rare nowadays. Thank you!
12. august 2024
Uopfordret anmeldelse
Besvarelse fra Smart Parcel Box®
Hello Robyn,
Thank you for your feedback.
We pride ourselves on great customer care and it is very good to hear that you found us helpful.
We hope to hear from you again soon!
Smart Parcel Box Support
Besvarelse fra Smart Parcel Box®
Hello Teresa,
Thank you for your positive feedback.
We're glad to hear that your order arrived in excellent condition.
We hope to hear from you again soon!
Smart Parcel Box Support
Go extra large-Glad we did!
I ordered the extra large although it was dearer. I’m so glad I spent that bit more as the size of parcels it can hold are brilliant. No more barking dog or been woken in the morning. We are over the moon with it. We had the address put on as well which looks really good!! I’d definitely recommend going for the extra large. The packaging was second to none, no chance of arriving dented. We couldn’t find the keys but they are taped to the plastic sheeting covering it which we had torn off so beware and don’t lose them.
12. august 2024
Besvarelse fra Smart Parcel Box®
Hello Andrea,
Thank you for your detailed review.
We're thrilled to hear that you're happy with the extra large size and that it's exceeding your expectations. It's fantastic that it's been such a positive addition to your home. We appreciate your feedback about the key placement and will certainly consider this in future packaging designs.
Smart Parcel Box Support
Besvarelse fra Smart Parcel Box®
Hello Alec,
Thank you for your positive feedback!
We're delighted to hear you were happy with the quality of our products, the speed of delivery, and our communication.
We hope to hear from you again soon!
Smart Parcel Box Support
Besvarelse fra Smart Parcel Box®
Hello Richard,
Thank you for your positive review.
We are delighted to hear that you are pleased with the product!
We hope to hear from you again soon!
Smart Parcel Box Support
Shipping details were not very…
Shipping details were not very specific. Item arrived damaged, but was offered a token discount to accept the product. Installation instructions were poor. Perfect post box for our needs.
5. juli 2024
Besvarelse fra Smart Parcel Box®
Hello Brian,
We appreciate your feedback and understand your concerns about the shipping details, damaged item, and installation instructions. We strive to provide a seamless experience and will take your comments into consideration to improve our processes.
We're glad you found the post box suitable for your needs.
Smart Parcel Box Support
XL- Box in rot
Ich habe mir die XL- Box über home24 gekauft. Sie kam super schnell an, sieht noch ein wenig besser aus, als ich es erwartet habe und ist einfach zu bedienen. Sie hat eine wertige Haptik und ist sehr stabil. Es verbiegt sich nichts und ganz wichtig, ich habe keine scharfen Kanten gefunden.
Für die Fixierung braucht man keine Erklärung. Für die Wandmontage sind 4 Löcher in der Rückwand, für die Bodenmontage 4 Löcher im Boden. Die Dübel und Schrauben sind im Lieferumfang enthalten.
Von mir eine klare Kaufempfehlung.
28. juli 2024
Uopfordret anmeldelse
Besvarelse fra Smart Parcel Box®
Hallo,
vielen Dank für Ihr Feedback.
Es freut uns zu lesen, dass Sie mit Ihrem Kauf zufrieden sind! Wir machen keine Abstriche bei der Qualität, da dies einer der wichtigsten Faktoren in unserem Unternehmen ist.
Nochmals vielen Dank für Ihre Bewertung, wir hoffen, bald wieder von Ihnen zu hören!
Smart Parcel Box Unterstützung
Great Quality Parcel/Post Box.
Great Quality Parcel/Post Box.
Fast delivery by DPD. Item arrived very well packed.
The price point was little higher than some i'd seen but wanted something of quality and that is what i got.
Certainly worth purchasing.
19. juli 2024
Besvarelse fra Smart Parcel Box®
Hello Steve,
Thank you for your kind comments.
We are very pleased to hear that you are happy with the overall service provided.
We hope to hear from you again soon!
Smart Parcel Box Support
Excellent quality product
Excellent quality product, customised name on front, prompt delivery…what more could you ask for!
18. juli 2024
Besvarelse fra Smart Parcel Box®
Hello Alan,
Thank you for your feedback.
We are happy to read that you are pleased with your purchase! We certainly don't cut corners with quality, as this is one of the main factors within our company.
Thanks again for your review, we hope to hear from you again soon!
Smart Parcel Box Support
Besvarelse fra Smart Parcel Box®
Hello Ian,
Thank you for your feedback.
We are pleased to read your comments. Our couriers are extremely quick at making deliveries, as you have found to be the case.
Thanks again for your review, we hope to hear from you again soon!
Smart Parcel Box Support
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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