I placed an order as a gift for a friends grandchild. Smart Kids Planet followed up to confirm the address and order. While everything was correct I responded to the email to request that the invo... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I was surprised to find this company is not an authorized dealer for LeapFrog. We had a problem with one of LeapFrog’s globes and had to call LeapFrog only to learn they are under no obligation to hel... Se mere
Smart Kids Planet has many of the best educational playtime gifts for children. Their team of professionals (esp. Donna) are fast to answer all questions and truly care about making every customers'... Se mere
Honestly, I wasn't aware that you ship your merchandise through Amazon. I have not purchased anything from Amazon in many years and have no intention of doing so in the future. That being said I wi... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Smart Kids Planet - STEM and Educational Toys Help In Designing Our Budding Scientist and Engineer Kids. Our Learning Games Develop the Creative Minds Of Your Children. www.smartkidsplanet.com
Kontaktoplysninger
187 E. WARM SPRINGS RD., 89119, Studio City, USA
- 8722672105
- Contact@smartkidsplanet.com
- smartkidsplanet.com
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Product Ordered was shipped and delivered
The product ordered was shipped promptly and with care! I will use Smart Kids Planet again!!!
When order was lost this company…
An excellent company #1 all the way. Great toys for children that help them learn. Great customer service.
The best of the best.
Honestly,
Honestly,
I wasn't aware that you ship your merchandise through Amazon. I have not purchased anything from Amazon in many years and have no intention of doing so in the future.
That being said I will not be purchasing from smartkidsplanet in the future.
I would rather spend more money on shipping from another company than line the pockets of Jeff Bezos.
Customer service has been great
Customer service has been great, assisting me with questions regarding my online purchase. Very prompt and personal.
Dinosaurs Stem Construction Building Set
Purchased the Dinosaurs Stem Construction Building Set for my 3 year old Grandson. The quality is very good and I am sure that he will enjoy it. It was smaller than I anticipated for a 3 year old.
Amazon Scam?
My item arrived in Amazon packaging, with an Amazon receipt and Amazon gift receipt inside the box (that said “From Seller” on it). Customer service claims they didn’t just take my money and buy the product through Amazon, that they just use them as a shipping service… But honestly I’m skeptical. I’ve been trying to avoid supporting Amazon which is why I purchased here. But the same exact toy costs over 70% less on Amazon, and I can’t shake the feeling that they just ordered through there and pocketed the extra money… They are sending me a return label and refunding me for the toy, which I appreciate, but they are keeping the shipping cost. All around very frustrating experience and this company seems super shady… I found a few other very similar complaints/experiences to mine on the BBB (better business bureau) website for Smart Kids Planet too.
My grandson ran up to me and told me he…
My grandson ran up to me and told me he wanted tools to build things over a year ago. I finally took the plunge and ordered this set for him. He loved it. Even in cold windy weather, he was out hammering on things in the back yard. Can't wait to see what he's able to put together with a little help from his Mom and Dad.
excellent customer service
First of all I think they sell fine and fun products. There was a shipping issue with one of my purchases and they have been diligent in correcting things. Excellent customer service and excellent followup by them. Great company to deal with. Highly recommend.
Product value
Well I was not satisfied with the product I purchased for the price, definitely not worth it.But I was very impressed with Donna Wilson in customer relations,she genuine in trying to resolve my displeasure and present options, professional yet sincere.
Came through in the clutch with great toy...
Smart Kids Planet's Kids Binoculars with night vision were a huge hit with my four-year-old niece on her birthday and her seven-year-old brother, who now wants them. These binoculars were impressive. Not the typical "toy" binoculars that sorta work. These do work. Also, the company went above and beyond when I entered in the wrong delivery address. Highly recommend this toy and this company.
I ordered binoculars for my grandson
I ordered binoculars for my grandson. I looked through them and thought they were broken. I didn’t realize you can adjust one lens. I contacted the company. Donna offered to replace them and sent me a prepaid label. Meanwhile, my husband “fixed” them and explained the binocular lenses were adjustable individually. This was new information for me. I’m thankful to Donna who was ready to replace the broken ones. The binoculars are high quality. In my work we give kids cheap binoculars to use during our programs. The binoculars I purchased from Smart Kids Planet are not cheap in price or quality. They are high quality ones. My grandson loves searching for birds with them.
Excellent customer service
I inadvertently ordered two of the same item, and returning and getting a refund for one of them was probably the easiest return experience I've ever had. The customer service person was extremely helpful and kind.
I can't rate the toy I purchased because it is for my grandson for Christmas.
Grandson loves all your toys
Great choice.
Great choice on my part and my 7-month-old great niece is in the laughing mood every time she touches the magic cube. Keep up the great work and I know how my Christmas shopping will be starting in 2 weeks. Thanks for being there!
This company has QUALITY CUSTOMER SERVICE.!
DONNA made my experience GREAT and PAINLESS!!
Unfortunately, I had to return an item and Donna was there every step of the way for me! She TRULY made the return SOOO easy and I REALLY APPRECIATE ALL her KIND assistance. Donna is a TREASURE and Sincerely cares about the Customer's Satisfaction. She gets a GOLD STAR!!
Great experience with this vendor
Great experience with this vendor. Their toys are well designed and very educational. Great customer services that gave me a 20% credit for an item that I ordered in error but that I chose to keep. So generous and thoughtful. Would buy more toys from them in the future.
The look on my grandson face was…
The look on my grandson face was priceless...he absolutely loves this toy!!!
Smart Kids Planet: A Wonderful Small Toy Company!
I have very high standards and give the Smart Kids Planet company my very highest recommendation. Smart Kids Planet has a very wide range of top quality toys and has excellent customer service. This small online company provides old fashioned superb customer service — a rarity these days! Smart Kids Planet cares deeply about customers’ complete satisfaction as evidenced by the superb attention I received from wonderful Donna Wilson.
My question was answered and in a very…
My question was answered and in a very professional manner.
Smart kids planet- Donna
Donna provides the best customer service that I have received ever. We had a small problem with one of the toys she took care of it efficiently and immediately and seemed very happy to do it. I would absolutely order from them again just based on her. She is a great asset to Smart Kids planet!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.








