skymobilellc.com Anmeldelser 189

If I could give 0 I would stay clear of this company.i got a Samsung z5 flip which developed a screen fault within its warranty period ! It developed black screen and a crack on the fold for them to tell me screens aren’t covered under warranty Samsung took no responsibility for this phone either ,had not been dropped was in a case the entire time I was using it with a Samsung screen protector! I took it further and still shifted blame back to me ! A phone over a £1000 with no warranty at all for the screen faults ! I will never ever use sky mobile again or recommend anyone to sky ! Once my internet and tv subscriptions or up I will be leaving after being a customer for 20 years ! Absolute disgrace of a company robbing people blind ,left paying for a phone which I’m not useable !they also put it on my credit file with in 2 weeks and constantly get debt collection agencies to hound me daily even though I am not behind with payments and have actually paid more towards the monthly payments ! I only removed my card from there system,after a lot of research on this model it seems thousands of others have or are going through the exact same issue !

I scored 1 but my true score would be -10. In my 75 years yes 75 this has got to be the worst company I have dealt with.
Had issues with my bill but numerous phone calls did not resolve issue as staff only seemed interested in in getting a decent score on my customer review.
You are unable to email so I have now written 4 letters and still awaiting the courtesy of any response. Diabolical.
Why can Roy Keane put his name to this shambles of a company or does he seriously need the money.
Please do not take out a Sky contract.

I have called sky mobile team to look into why they are taking money from my bank every month, only to be told that it’s there fault I have to check with my bank atrocious customer service. Stay away from sky mobile you will regret. Called again they cut me off.

My wife recently broke her phone & as she uses for business wanted a replacement quickly, We contacted Sky who had been her provider for the last 10 years. We found the whole process an absolute shambles, customer services were next to useless, when she did eventually get sorted more than 24 hours later,she had an email from Sky refusing her from opening an account for a new phone as her credit rating was poor. Sky advised they use Experian . I did a credit check myself with Experian and her rating was very good .
She will now get her phone and account elsewhere!

Had their SIM for one wk could not fone my friend , phone kept redirecting my calls , got passed from pillar to post , no one could stop it redirecting . Phone worked ok prior to Sky SIM .
4 hours + on the phone , best advise included take the SIM out and clean it , turn off flight mode ( it's never on , type in ##22## , another said type in #21## .
Take it to a repair shop , along with other helpful things like turn it of & on again .
Then we the final straw from a Chinese rep who spoke very poor English did not seem to want to cancel the contract .
Then says your phone contract & SIM are cancelled in the next 24 hours , fine but wait I get a contract with Tesco but Sky refuse to give me the PUK code
My helper calls them ok we send email , one arrives we keep checking no email , it keeps going , when asked again for the PUK she says something wrong you call again later , We give up I had to get a new number , So now have contact everybody I know inc doctors , NHS , private eye clinic , energy , water ect ect .
I'm 78 , multiple disabled poor sighted .
Yes SKY has a mission statement saying they protect the disabled & vulnerable but it's a blatant lie they hung me out to dry .
I'm thoughouly discussed .
And I only had their SIM for ONE WEEK !

I have a vulnerable child there is a safeguarding issue and India Sky mobile have no understanding and are not willing to support us

I have phoned sky mobile 6 times as I had a letter,saying I had niot paid my mobile sky,bill for a iPhone, I told them it wasn't me,I am with giffgaff have been for years,got a google phone,like talking to a brick wall,my credit score now in the red,a collection company asking for payment,reported to police and equifax still nothing from sky,total waste of space is the customer service, this will be going further my credit history now bad never had this before,sort you bloody staff out,this Is why I would never have anything to do with sky load of rubbish promise to do this that and the other,email in a few days nothing,take me to court see where you get it's fraud you bloody idiots

Awful customer service

I strongly advise others to be cautious when dealing with Sky Mobile.
I am extremely disappointed that £23 has been taken from my account over the past 10 months for a SIM-only contract without any prior renewal notification. This lack of communication is unacceptable and feels misleading. To make matters worse, other network providers offer similar contracts and data for around £9, which makes this even more frustrating.
In addition, the customer service I received has been the worst I have experienced in the UK—unhelpful, unresponsive, and difficult to deal with.
The network service itself has also been very poor. I often have to switch my phone on and off every 15 minutes just to regain signal. This has caused me to miss important calls and, at times, I have been unable to make calls altogether. The signal is weak, frequently interrupted, and calls are regularly disconnected—even when trying to speak with Sky customer service.
If it were possible, I would give a negative rating (minus 100 stars). Overall, this has been an extremely poor experience with both the service and customer support.

Would leave 0 stars if I could. Company is diabolical. Service is shocking. Advisors are in either south Africa or Nigeria and simply can’t understand simple English.

This company has gone downhill completely.

After 15 years of being with Sky as a “platinum vip customer” I’m terminating all my services.

I recently rang sky on the 26th of march is my iPhone 15 wasn't working properly due to the age verification update and I wanted to swap now they wanted money up front so I was passed a person to person eight people at all together 2 hours on the phone so I spoke to someone from the broadband department who give me the wrong information telling me you could do part trade and part cash so I sold my iPhone got them on there put it in my bank phoned them on same day to pay the remaining balance so the agent in the end gave me the wrong information I raised a complaint and have been waiting over 2 weeks to hear something back after numerous phone calls telling me someone was going to call me back I didn't receive any and now the agent has told me that the wrong information was sent to the wrong department and this is made me extremely anxious and I have had two seizures but I suffer with frontal and temporal lobe epilepsy and now trying to ring them from time to time again I get the same thing told I get passed around more times than bonnie blue

Terrible customer service can’t actually talk to anyone English clearly Indian call centre and it shows just how badly it’s run I left as a customer in less then 24hours and went back to ee

If I could give sky mobile minus number I would
If you like spending hours talking to advisors who don't know how to switch a mobile answer phone on and never call back as promised this is the company to go to!

1 star because I can't give a zero star review. VERY long story short. I ordered online, the price was good and it was quick and easy. After changing the delivery with DPD online to today instead of yesterday, due to not being in, I received an email from sky this morning to say, there's been a problem with delivery, your parcel has been returned to Sky. SO, I called them and they said that I cancelled my delivery or rejected the delivery which has cancelled the agreement. Having done neither of these, I thought it'd be as simple as them just sending the phone back to me. this isn't the case because the WHOLE agreement had been cancelled! The only option for me (after also speaking with a manager) was for me to re order, meaning another credit search. I had no choice but to do this as, I needed the phone by tomorrow with my old contract having been cancelled. I'm already nearly an hour in to my work day at this point and, when it came to taking the upfront cost (again, I might add) she said there was a problem and needed to place me on hold. Bare in mind she said the credit check had gone through and so, it was just the initial payment. She then blindly transferred me to someone else who I had to explain EVERYTHING to again, she then placed me on hold again, blind transferring me to someone else. This was the 4th person I'd spoken to. Having explained myself for the 4th time, he then said I had done something wrong when signing the contract that's why it was cancelled however, you cannot send out a phone until the contract has been signed correctly so, I know this is not the case. At this point, this gent has kept me on hold that long, the line cut off, either that or, he couldn't be bothered to help me! I then had to call back AGAIN and explain my ordeal to a 5th person. This lady was actually really nice, she first put in a complaint for me then proceeded to re order the phone. At this point, there's now fraudulent activity showing on my sky account which has blocked me from ordering anything... At a complete loss, I have had to go back to my original provider who are also terrible for customer service but, better the devil you know I suppose! Moral of the story, no one give a flying one about customer service anymore, they have you over a barrel because we need mobile phones these days, they're a necessity. I knew there was a reason I'd cancelled my sky broadband and TV years ago...

No service for the duration of my contract, unable to use my mobile, charged for the service and charged for terminating a contract I could not even use. Terrible customer service, ignore messages and do not resolve. Cases can be escalated to communications ombudsman.

I brought a Samsung phone from sky mobile. last year and it’s now not working. I sent it off for repair and the sky repair team sent it back without repair it. Now I’m calling up Sky mobile every other day and they won’t help me.
They are telling lies that the return packing has been sent but clearly I’ve not received anything, then blaming Royal Mail they are not delivering it.
I will now go and seek professional help as I’m still paying for this phone that is not working.

I wanted to change my plan, which it says you can do any time. I tried doing this through the Sky app. I was logged in to my account, browsed the deals and selected my product. As part of the process I was asked for a PAC code. I got one via text and when I tried to enter it said it was invalid.
1. If I'm just changing my plan why do I need a PAC code?
2. Why did you provide me with an incorrect PAC code?
OR
3. Why don't you recognise your own PAC codes?

Sky customer service, whether online, via the app or by phone is utterly useless. They did get a little better a few years ago but now they are worse than ever. Truly awful. Avoid.

Customer service on Sky Mobile is abysmal. They are not well informed and are not at all like customer service on Sky TV/Broadband. I had a contract for £5 a month and they charged calls etc on top of that. Now they want to charge £6.50 again with calls on top. What a cheek. I basically asked 'what contract'. I am therefore abandoning Sky Mobile.

I’ve had sky mobile for a number of years and have constant issues with signal problems. Many times it completely drops out and in some areas the 5g just hangs with no connection. The amount of data you get is also very little for your money, you can get so much more from other providers for a lot less money. They have a data roll over so if you don’t use it all it goes into a piggy bank to use if you get low in the future. This was a good thing until they deleted most of your saved data when they changed the length that it was available to only a year with very little warning meaning many people with lots all the data that they had saved had most of it taken away. I’m a platinum VIP customer with sky and spotted an offer for VIP customers which was much better that the deal that I had but when I called them to update my contract with the offer they told me it was just for a new SIM card and not my current number. The VIP offer was very misleading and they should not be allowed to advertise it as a VIP deal if it’s not available on your current sim, nobody wants to change their sim and phone number every year just to get a cheaper package. The call centre are mostly from India and communication can be difficult and many times they have hung up the call on you half way through your conversation then you have to call back and go through the whole process again with another agent each time getting more and more frustrating. I am now changing to another provider because I have had enough of the second rate service that they provide. In my opinion look elsewhere and save yourself the hassle and money.

Stupid do not use sky there are useless there customer service is wack they are idiots and the idiots they have that answer the phones are little rude 🐀s they are buttoning the phone on me 3 times while i sit on hold 20 minutes each time