Skylinetaxis Anmeldelser 

Up until this weekend Skyline have been a reliable service. This weekend we booked a taxi from home. Taxi turned up early and driver called to let me know he had arrived but appreciated he was early so said don’t rush. The journey cost £14.00. When we had finished our evening we booked a taxi via the app home. When we got home we notice the fare was £27.40 and stated fixed fee. The driver explained this was because it was after 10pm. The driver processed the payment before I had a chance to question this further.
I expect it to be a bit dearer but not nearly double for the same journey.
I called Skyline on Sunday. I spoke to someone in control to question the fare. She said she could see the app had allocated us a taxi from Milton Keynes not Northampton and this is why it was a fixed fee. The lady agreed that this was not my fault and asked me to call the following day to speak the managers either Lucy or Ryan. She said they would likely resolve my complaint.
I called 5 times today. 3 times held for ages and no one answered. Once I was told Ryan would call back in 30 mins. Left it 2 hours and called back. Was told Lucy would call me back. Still no call.
It is not fair that I had no choice where the taxi was sent from. It was clear we were going to Northampton. And I had no choice but to pay as I had opted to pay on my credit card

Shoddy.. pre booked a taxi the night before for 5:35am for my 6am start to my surprise it didn’t arrive. I rang up twice to see where my taxi was women on the phone didn’t seem bothered and was very rude. Late for work as had to get alternative transport. Don’t use skyline.. this isn’t the first time it’s happened to me.

I am growing increasingly frustrated with this taxi company.

They are taking 40 minutes to arrive and often not arriving at all, and then they have the audacity to have a blanket cancellation charge of £3.70

They are clearly accepting all jobs through their app, even if they do not have driver capacity.

Probably unlawful, definitely unethical.

Disgusting service - unorganised - unprofessional and a waste of money - avoid this company !! They are bad

Booked on their app a few months ago, then cancelled hours later, as they couldn't be bothered to send a taxi, and they stole from my credit card, by charging me for a full journey; and refused to refund it. A few months later I tried again, and after 40 minutes the app still said it was trying to find a driver. Then I was called 5 times by their advertised number, and told a taxi was outside. When I called them to ask them about it, as no taxi was there; they hung up on me, before discussing it (so they can't accuse me of being unreasonable to them). The office staff were lying, thieving, incompetent & lazy

Terrible service! Booked a taxi for 4:10, didn’t arrive till 4:30, missed my train. Worst part is being lied to, just be honest so different arrangements can be made! Avoid this taxi company.

Use this service everday and the red Hyundai Rj190GL is a desgrace to your company. He should not be a taxi driver. Can not believe how he spke and delt with me as a woman. Never had that fron any of your drivers they are usually pleasent. He is not fit to be a driver and sped of as i was trying to get out. Didnt even get to go on my journey as i said i have never been spoke to or delt woth lik that drom any of the drivers and he said well get out of my vehicle then. Rude considering i spend over 300 a month with you guys 1. 00am
Honeslty if you work with the public you have to have a certain kind of ethic. I dont know what has upset him but now hes upset me. He will get the wrong reaction from someone one day. Thats terrible

Poor service. Booked a taxi on app to be picked up for 7:30am and taxi never turned up until 15mins after and this made me miss my train.
The taxis are always late even though you pre book them. When you call to find out where your taxi is they always say it’s 5mins away. Awful service recently

First car drove away when they saw the guide dog. First 2 calls to complain, they hung up on me. When 2nd driver arrived, he was frosty. This company does not give a damn about the law or their customers. Do not use them.

Ordered taxi via app at 6am this morning for pickup at 8.15 to take daughter to school. Taxi never turned up,constantly rang skyline and no one answering phones so had to order a taxi from a different firm.two days ago I had to wait 50minutes for a taxi when I got told it would be 5minutes and everytime I called to see where taxi was I got told it would be with me in 5minutes.controllers constantly lie and are very rude not professional at all,absolutely disgusting and to think I use this firm every day for the school run. I will be using a different taxi firm in future.AVOID USING THIS FIRM .

Ordered a Skyline Taxi , at 3.21 pm, Sunday 30th October , from Home Bargains, St.Peters Way. Received a Phone Call , from Driver, who informed me he was at "The Daycare Centre" , and he didn't know where Home Bargains was? Phoned the Controller, who said he would dispatch another Taxi. Several minutes later I Phoned the Controller, again , to ask where the 2nd Taxi was? He told me he had Cancelled the 2nd Taxi , and would send another , "If I can find a Driver "??? I gave up as it was now 4 pm , and walked to the Taxi Rank . Finally arrived home. Then , to my astonishment, I received 3 Text Messages, over 2 Hours After I had got home , from Skyline, informing me that 3 Different Taxis had been dispatched to pick me up??? Total Incompetence, and Lunacy!!! The "Controller " is NOT Fit For Purpose!!! Rubbish Taxi Firm , Rubbish "Controller " , waste of time! Will NEVER use Skyline again!!!

DO NOT USE SKYLINE TAXIS
They let you down don’t turn up call there office they say we are sending another driver
Another driver don’t show up, so I ring there office again they don’t pick up my calls conviently then I receive a refund
So unprofessional and rude stay away from this company
Late twice in a week for my new job
1st time I accepted as just late but 2 times within a week after booking via the app the day before so no excuses.

Booked via app 2 hours before I needed it, no show at booking time. Rang the office who said no cab available. Left 2 ladies at 12.30 am with no lift home. No point in prebooking, have uninstalled app and won't use again. Awful service

I booked a cab from the theatre last night and was told it was going to be 5/10 minute wait. I called them multiple times over AN HOUR period as I was still waiting!!! I explained on these calls that it was dark and I was a woman waiting on my own and with everything going on in MK - I didn't feel safe! I wasn't expecting any special treatment but just my taxi that I kept being told was 'a few minutes away'. I was also given two different taxi details, one on my text and then another on the link to trace my taxi. When I questioned them about this on one of my calls (for both practical and safety reasons surely I need to know the right details of the taxi that I am looking out for?!), the taxi changed yet again! So 3 times in total!
I called the firm after ONE hour and I admit I lost my patience! I think anybody would feel the same - especially as I felt vulnerable and just wanted to get home!
I ended up calling Royal Cabs who came promptly and so I was able to get home - finally!
My partner thinks that higher faires must of come in and so I kept being shelved by Skyline! I would NEVER EVER recommend this taxi firm and I will NEVER use them again and nor will my family!
** If there was an option, it would be zero stars! **

Booked taxi at 12:00 for 18:00 pick up. Sent me a text to say driver was on the way. . Waited outside for taxi to arrive. Checked app which gave taxi details, driver name, registration and constantly stated driver was 4 minutes away. Called the number on the app which was a Milton Keynes number when I’m in Northampton.50 minutes later no taxi. Pre booked with Google pay and was charged £3 for cancelling the booking. Skyline have the monopoly on taxis and don’t give a s**t about customers.use another company if you can. Only 1 star because you can’t give none

Terrible service. The driver didn’t come on time, doing circles . The app driver tracking is not accurate.
No sorry or anything. Just a bad experience. Don’t try to save on this one. Rubbish

Hi,

To say that I'm" not satisfied "with your service is to say nothing. I prebooked a taxi for 5:50a.m in the evening. I suppose to go to work to Luton town from the coachway milton keynes. I was ready at 5:45a.m, standing outside and waiting for the taxi. At 5: 55 I start calling the skyline and asking where is my taxi. Bus to Luton at 6:25. a.m. Someone, who response my call has said that they couldn't find a taxi. I understood that they no gonna make it. It takes 15 minutes to drive from my home address to the coachway. Then after 15 minutes they said that the driver was calling me, which is a lie. I was with my phone, constantly checking the time. What I have now? I missed my coach, I couldn't get to work, I lost a working day and I paid £29 for national express bus.
Someone on the phone was trying to explain that I don't have priority. And what this priority means ? This was "prebooking" taxi since 10p.m till 5a.m you couldn't find a taxi? This wasn't last minute call at all. The system is completely wrong and against their customers needs. At list send an email or phone call that you have no taxi for me and do it before my booking time!!! instead of customer standing outside on time ,awaiting for the car, message or whatever.
Very dissatisfied with this service and experience.

Customer.

I have prebooked a taxi for 11.05 and 11.20 there was no one there. Had to run to the train station and almost lost my train and flight. After cancelling it at 11.20 they have still charged me £3.70. How can you charge people when you don’t deliver the pre-booked service? Woman on the phone was rude and told me to keep calling them everyday to get my £3.70 back 😂 I won’t use their service ever again.

My wife and I had to have our COVID - 19 booster jabs. I phoned Skyline and the taxi arrived on time. Driver number 2003 arrived in a Skoda Superb which was spotless inside. The car was very easy to get into and out of. This is important if you have mobility problems.
The return journey was just as good. Driver number 2370 arrived in a Toyota Prius. Again the car was immaculate inside.
Both drivers were friendly and pleasant to deal with. On the basis of this experience I would not hesitate in using Skyline again.👍

I would love to give this company a 0. I recently booked a taxi to take my very poorly cat to an out of hours appointment. The taxi arrived and shouted rudely no no he wasnt taking my cat who was in a cat carrier at the time. I was shocked, he drove off telling me that they would send another taxi which didn't happen, no follow up call to apologise i will never use this company again ever