DO NOT BUY I REPEAT DO NOT BUY!!!!!!!
So I bought 4 Stanley Quenchers without realizing they were knock-offs since they were 50 euros each, and nowhere on the website does it specify that they are not originals. I immediately contacted them to arrange a return before even getting the items, and they refused to give me return info until I got my order. A few weeks later I got the order, and the items were indeed fake and of poor quality. I asked them again for return instructions and they provided me with a name, a UK address, and a phone number. I followed their instructions, paid 40 euros that they wouldn't cover at all for tracked shipping, and returned the items. However, the delivery to them was unsuccessful because the recipient was unreachable at the address and the phone number they had provided. I even asked them to check on the package because after a month of no communication, I checked the tracking and on the website, it said that there was a problem with the delivery. Still, they did not address it at all, saying that on their tracking website just said that the items were still "in transit".
Throughout this process, I repeatedly contacted their customer service for clarification and assistance. After the failed delivery of my returned order, I contacted them again and explained that I could not afford to pay for another failed return attempt, especially when the failure was entirely their fault, either due to lack of communication with the courier or due to providing me with false information. And of course, after this, they just stopped responding altogether, leaving me with the returned items, out-of-pocket costs (I AM OUT 250 EUROS!), and no resolution. Plus they seemed annoyed with me for trying to get my money back! If I could give them ZERO stars I would! Please do yourself a favour and avoid them at any cost.
21. januar 2025
Uopfordret anmeldelse