Sky New Zealand Anmeldelser 

I don’t know what to say about this network, it’s been going on for years about how bad this is. How does the government allow such a shit service continue for years on bad performance at high expense !!!! Bloody useless . Somebody please offer an alternative 💩💩💩💩and more 💩💩💩💩💩

Was with them for 4 years had nothing but trouble then got told that the new sky box needs internet so they couldn't come fix my satellite. Trust me don't join sky they suck and will offer you crap deals to trap you don't fall for it 💯 get prime or Netflix cheaper and more reliable

Why is Laura Mcgoldrick on everything. She's hopeless knows nothing about sports and relies on her panel to prop her up. Sky must be saving money on wages from Wahs to Abs shes on and I switch off until the game starts

It’s so shit constantly disconnecting and slow asf will be changing over this shit wifi
(I had to use data for this review because guess what my wifi isn’t working lol)

Subscription cancellation was a nightmare. Different departments handling the same tasks but not communicating with each other, resulting in wrongful charges and lengthy exchanges. Not only were we charged further monthly fees after the end of the notice period, but they also never sent any of the promised communication to facilitate return of their equipment and then tried to charge us for not returning it. Meanwhile I have two different emails streams: one advising we are in credit, the other demanding payment for an outstanding amount.

Gaslight customers ALL the time. Customer service is non existent. That's what you get when there's no competition (although TVNZ has done a stellar job with the FIFA world cup - congrats to them!). I rang to find out who the installer was for my set up. Couldn't tell me. What? You don't know who you are sending out to your customers homes? Don't tell me a pack of lies.

I should learn by now but... I am always rooting for companies to give the best service and really look after their customers... forever the optimist...

SKY TV REALLY DON'T CARE ABOUT THEIR CUSTOMERS!!!
Repeatedly showing incorrect programme and programme information!!! AGAIN showing Pioneer Woman and Restaurant Impossible is playing????
They don't respond to customers.
Extended family of 27 family members will be cancelling contracts. DISGUSTING EVER CUSTOMER SERVICE!!!!

Worst ever. Could not install my fibre internet after 2 days. Customer service and technical support were severely incompetent, totally unhelpful, and took a long time for each task. Would never recommend and would never wish this type of suffering upon anyone.

They reached out to me first with misleading membership information, locking people into a verbal contract automatically charged the first month without modem with no email confirmation, and then avoiding customer care follow-up or any verbal or email inquiries. Their appt has been designed the same way with no specific time stamps for bill start and end dates, which I'm sure to add more revenue for late payments. Definitely, they have some consumer right issues going on here.

I"ve been with the basic broadband for other service providers such as contact spark etc but man....sky broadband sucks for gaming and watching videos onlines...from time to time you get spikes and so laggy during peak hours. I did not want to leave this review but after 6 months of frustration I decided nah....I'm going to leave one because I don't understand why if everyone uses chorus why does sky's broadband suck so much? I even tried it with different modem and their own modem and still same problem.

One star is generous. After being with sky TV for over 30 years my parents cancelled their subscription to move overseas. They made it impossibly hard to get the refund. Would never recommend. Unfortunately in the end we had to cut our loses and gave up on getting back the refund.

This company is absolutely terrible to deal with. Their product is awful and their customer service is non-existence. There are many other streaming platforms that are so much better. Please do not waste money, time or energy with this company. Worst decision of my life was trying them. The cancellation process is endless, complicated, time-consuming and frustrating. An all-around terrible experience.

Got the new white Box from Sky two weeks ago….only after the black one finally clapped out after many years use. Agree with all the reviews, this thing is terrible. It’s doing my head in.

Slow to respond, keeps freezing, push a button and the whole thing just turns off….won’t record, pause button does nothing. Its quite frankly a piece of S#+T. Will definitely look to cancel our Sky subscription after being a subscriber for many yearts if they dont rectify these issues.

Had heard the rumours about how bad the “white box” is….now I now they are all true.

The main issue with Sky is the sky box. It keeps needing to be reset. I am on my third Sky box, and it makes no difference. The remote is slow and lagging too. The price keeps increasing, so I am considering cancelling my service. I have been with Sky for many decades.

Worst supplier ever. They continually tell lies and are dishonest when dealing with them.

A year or two I accepted the new white Sky box. Extremely unhappy with it however that wasn't my real problem. I also started Sky Broadband and along with Sky Starter, Entertainment and Sport the latest price rises ment I would be paying over $2,600.00 a year. So I planned the 30 day advance notice to completely cancel Sky. The Rep. tried everything to change my mind but finally convinced him I was not interested. The change over went ok but then I noticed a $110.20 payment to Sky three days after the cancellation date. Now the "fun" started. This was over 16 emails. I asked how come the $110.20 was taken after the cancellation date and they never gave me an answer even when asked multiple times. Something about they don't handle the subscription finance side of things. I had to apply for a refund online so I did but because they hadn't received the courier pack I had to wait. The courier package never arrived, I had to request a new delivery (16 minutes with difficult communication through the Philippines) which took a week to arrive so I packed everything on the included information card and posted it. The Router was not mentioned nor was it included in the returns info on their site but I was then informed I hadn't returned the Router so no refund. So I again requested another courier bag but this never arrived either. Finally, after about 10 days and as I said 16 emails I was informed the Router had been returned ??? and I could apply for a refund which I have now received. As I said this was all done by email but at no time did I communicate with the same person. A very difficult firm to deal with and one I would nor recommend. Now anything and everything to do with Sky here is being rubbished - except the Router of course which is still have.

I have been with Sky for 19 years for TV and 3 years for Broadband. A few months ago my Sky TV stopped working and it turned out it was the wire from the dish to the TV and they said I would need to get it replaced. I didn't want to spend money getting that done and Mercury had a half price deal on Broadband for 12 months so I tried to cancel my Sky sub. I phoned them and they put me off for a week offering me a discount on TV and saying that Mercury wouldn't be as good. They were going to call me in a week to get my final decision after I had looked into it further. No-one called. I called them back a week later and cancelled both TV and Broadband giving a month's notice. The month rolled around and I transferred to Mercury broadband. I got a courier envelope to return the modem which I did. I had also booked to get the dish removed at a cost to me a few days after the switchover. That failed to happen, they called me on the day and said they couldn't fit me in even though I had booked a month earlier. I booked for the following week. Then they called me randomly and said they were coming to do it that day. I have a small dog and had deliberately chosen a particular day of the week so he wasn't home. Ended up taking the dish down at their convenience. Next day I get a Sky TV invoice for another month of TV and pointing out a penalty of $11.50 if I didn't pay on time. Tried Live Chat with no luck. Got email to verify who I was. I entered an incorrect detail so they said I would have to send them ID. Not happy doing that, I am finished with them. I say you don't need my ID the account has been cancelled and you shouldn't be charging me. Put me through to someone more senior. Get an email this morning saying you definitely owe that money. I recheck and it's for a future month, obviously I can't use it, I have no connection and no dish. End up phoning, talked to person sounded like in Philippines. He checked and said I shouldn't have been charged the TV for the next month and he would credit. Getting it in writing, I don't trust them. Incredibly hard to cancel a subscription once they've got you, their Live Chat doesn't like the word "Cancel" and either cuts you off or acts dumb. Would not recommend Sky to anyone to touch with a barge pole. Only given one star because nothing lower. And I can't leave a Google review because they don't allow Google reviews according to AI. Wonder why!!

White sky box is terrible. Freezes, cuts out, can’t find programmes and is poorly designed. Overall is is absolute rubbish. Can’t believe how ignorant Sky is of their inferior product. People pay a high price for this trash!

Horrendous service, do not under any circumstance get their subscription. This is a scam! We cancelled our over priced service and were told to wait for a parcel to return the device but were never sent one. After calling them they claim that they didn’t have our address on file even though they delivered it to us initially. Now they are trying to claim $250 dollars for not returning the device even though they themselves told us that the return box was sent without an address on it. When asked for an address to send the device at our own expense they have ignored us. After a long delay we finally received the package and returned it but they had already put us down as a bad payer which has affected our credit score. Please use any other service, in fact pirating their offerings is far safer, more convenient and has less chance to ruin your future!

My Sky Pod took 7 weeks to be delivered. It was sent to the wrong adress. I had to contact Sky to find out what the status was and never received updates. The Sky pod streams poor quality. When I called the call centre, I could hear aprox 6 other Sky employees coughing and talking. I thought i was calling an overseas call centre.