SkiworldAnmeldelser 

I still have not received the 1700 pound return I paid for the ski holiday in April, cancelled because of covid 19. That is terrible,

I booked a holiday with this company in March of this year. This was cancelled due to Covid 19, 2 days after booking. I expected a refund within the 14 days of the cancellation as per ABTA rules. This never materialised and there was a flat refusal to refund any money.
At one stage I was told that the ski package only would be refunded, a complete lie as this never arrived and I suspect it was a way to pacify myself and others.
I eventually complained to ABTA and after 3 1/2 months, and on the day of the deadline for a response to ABTA, they released my money. In effect they have used my money, and that of others as an interest free loan. Disgraceful and would never use this company again.

Very disappointing experience with Ski World in December 2019.

On arrival both the hot tub and sauna in our chalet were broken, although they didn't tell us until later in the holiday after we were told they were "just warming up". They weren't fixed and the whole chalet was just a bit run down. We complained and were offered £50 each, which we felt was very poor considering the cost of the holiday was nearly £15,000!

They refused to take our complaint seriously and were, frankly, very arrogant in their approach. This included telling us that we seemed to enjoy the holiday anyway, so they didn't think it was serious. We were forced to take it through ABTA and ultimately the arbiter to get a settlement that was fair. This process took around six months.

I would highly recommend going with another tour provider. There are plenty of better ones out there. There are a lot of people who have had similar customer service experiences to us if you search through trust pilot so this is clearly not a one-off event!

We were flown out to France on the day it went into lockdown and have been refused a refund. Communication has been very bad and we are now looking to claim against the credit card section 75.

I would be very wary of booking with this company.

Holiday was scheduled for mid April, cancelled in mid March. Still waiting for refund. Holiday was booked through agent, Iglu ski which makes the whole thing worse. Was initially told no refunds, now apparently I will be offered a refund credit voucher. To date nothing. Communication confusing and contradictory. Very poor. Avoid in future

Beware of booking with this company. I am one of many many people now being refused a refund after Skiworld cancelled our holiday . They have been impossible to contact with every email bouncing , and refused to come with legal conditions of contract.
They do though have a sense of humour - offering credit notes against a holiday with them next year ...so funny ....

Our holiday in March was cut short from 7 nights to 2 nights after the French government announced their lockdown. We had spoken to Skiworld before our trip regarding cancellation/refunds and they told us that we would not be entitled to a refund if we did not go as the ski resort was still open and that our package was protected if anything happened. We had to return after 2 nights and initially Skiworld refused any refunds and asked us to claim via our travel insurance company. Our travel insurance told us that Skiworld were responsible for the refund as the holiday was booked as a package. Skiworld took responsibility and finally offered a pathetic refund of £800 for a holiday that we have paid £5600 (for 3 families). Unbelievable! They say that they have calculated this amount based on 5/7 of the accommodation and not the full holiday cost. Will report to CMA and ABTA. Not sure what else we can do. Thoroughly disappointed with their communication and refund amount as we have used them since 2007 and will never book through them again.

Holiday to Val d'isere cancelled on 14th March and they are still refusing to refund the full amount in accordance with the 2018 regulations. Skiworld communication has been very very poor to say the least and what communication I have received is very vague and non committal. I have reported them to the CMA and recommend that anybody considering to book a holiday with Skiworld in the future to think again.

Always had a decent holiday with these guys and drama free flights and transfers. The staff and chalet hosts have alyways been top notch. Reasonably priced and some great all-in deals to be had as well.

Package holiday was cancelled 21st March going to val thorens. Still no refund. Reported to CMA and waiting for barclaycard section 75. Failing this small claims court. Ski world your not doing yourself any favours by keeping customers money.

Like others illegally keeping our money. Complaint to the CMA just gone in. S75 claim going in and if that is rejected County Court claim. If enough do that that we can bring the company down and at least we will do an ATOL claim.

Skiworld cancelled our 7 day ski holiday after 2 days, and are refusing to provide a refund. The customer service and overall communication is terrible. After cancelling the holiday, they just emailed everyone informing them that they would simply refuse all refunds. They are not responding to emails or calls either.

The customer service throughout the booking was also terrible, and should have been a warning sign. I had to repeatedly call and follow up ski world to get documentation and information about my flights, which was never emailed to me.

I would suggest to book with other travel companies.

Easy to book.. information easy to access and the staff at resort amazing and helpful.
The chalet was beautiful and our chalet host brilliant.

Was poorly advised to select a room which was dreadful. Room was uncomfortable, bunk bed was centimetres from the ceiling. Skiworld need to rethink their star rating on their chalets.

Stayed in Chalet Lores, Val D’Isere.

Good fun at good prices.

Blanket silence from Skiworld as ever. Interesting how they have time to contact previous guests for good reviews but haven’t time to answer questions on refunds. Keep on reporting to CMA AND ABTA

Chalet hosts friendly and unobtrusive. Food excellent. Arrival/departure arrangements worked very well for Snow Train overnight Eurostar service. Access to slopes from chalet very convenient. Bedrooms needed more shelf and hanging spaces. Dining table was too small for full complement of guests. Minor faults within what was overall a very good holiday.

We booked a family holiday in good faith with this company, reassured that Skiworld repeatedly stated that our money was safe and fully protected, and they are a reputable operator. I also saw they had awards from National newspapers and prided themselves in public proclamations of their expertise and longevity in the ski industry.

Our 1 week family holiday was cancelled due to the virus. I reasonably asked for a refund (we were promised a 14 day refund) Skiworld lapsed in their legal requirements and failed with the promised refund.

Both Crystal Ski and Inghams refunded their customers and fulfilled their legal obligations.

The management of Skiworld have not communicated adequately and addressed our individual concerns in these months.

We haven't had a call back? Nor been given the name of the customer services director of CEO. We have received intermittent emails making generalizations about their collective customer base.

Skiworld suggested in the first instance to get our insurer to pay. Our insurer won't they said its Skiworld's bill to pick up. Interestingly, if and when Skiworld go out of business then we will have an insurance claim.

Secondly, Skiworld suggested a credit voucher. Why would we want to use this company, in future, based on this shoddy experience?

Skiworld have tried to frustrate, divert and not offer any meaningful communications to address my questions or concerns.

We have no trust in this company and their approach to clients.

Surely Skiworld are robust / well resourced enough to be able to refund maybe 4-6 weeks of ski holiday bookings at the tail end of the season...? Without resorting to this disastrous PR and Customer Service process. It would appear their policy is blaming their European suppliers and passing the buck. Their competitors simply made refunds.

As a client I'd expect Skiworld management to be visible and personally accountable to their clients. We have a business and if we have a client with a concern, I personally either call or email that valued individual, and listen to their concerns and their questions. Before personally being responsible for ensuring it gets resolved (whatever the cost to me or my business) We would never fob people off and play the victim. You have to act with decency towards your clients and treat them with respect, however difficult the situation.

Its a difficult time but their is a choice in how you choose to behave and treat your customers.

It's nearly been 6 weeks now since I asked for a refund, and all I have had is a play off between Skiworld and Iglu Ski. When I finally speak to someone, they try to use ABTA guidelines to say that they don't have to refund (incorrect), and that I will potentially have to wait until 2021.

If Skiworld were transparent from the beginning and communicated well, I would have been OK with this, but they are openly misleading customers, lying about what we are entitled to, and essentially just flouting their legal responsibility to provide a refund - something which has recently been clarified by the UK government.

We stayed in Chalet Gemini, the host was excellent!

The ski pass service was excellent, the ski hire was good

From personal experience it would be much better if your flights went (from Birmingham/East Midlands) to Chambery rather than Grenoble or Geneve