Scammers
Scammers - check facebook reviews more people have mentioned these lot are scammers, they just want to keep your money, selfish lot
29. oktober 2025
Uopfordret anmeldelse
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Virksomhedsoplysninger
Skrevet af virksomheden
Redefining beauty with innovation skinovationLab.™ was founded with a clear mission - to bring luxury professional skincare treatment home, ensuring everyone has access to high-performing, skincare devices. Innovation is at our core. Using our flagship technology, skinovationLab.™ has become a leader in at-home beauty devices. Our award-winning products are clinically proven to tone, firm, and reduce the look of wrinkles, offering both instantly visible results and long-lasting benefits.
Kontaktoplysninger
71-75 Shelton Street, WC2H 9JQ, London, Storbritannien
- support@skinovationLab.com
- skinovationlab.com
2,9
Middel
3 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Andre kiggede også på
Paid for an item over 2 months ago that I still haven’t received
My husband ordered a Muse 3D RF skin device in June as a birthday present and when it arrived there was a fault with it charging so it was not fit for purpose . I contacted customer services and explained when I would be going on holiday but they sent another one out on 23 July while I was away but it wasn’t delivered to me due to no one being at home to accept it. If I’d known the delivery date in advance I would have made sure someone was in or arranged for it to be left with a neighbor. I contacted them to rearrange delivery of another one and received an email on 22 August stating: As the device was not collected, we first needed to wait for its return before we could arrange shipment of another.
Our logistics team has confirmed that the device has now been received, so a new replacement is scheduled to be dispatched either today or on Monday.
We are now in September and I still haven’t received it . This isn’t a cheap product and to order it in June and still not receive a replacement is unreasonable.
I have tried to reach out o their live chat again and still no further forward. I’ve also messaged via a watsapp number today and still no reply.
I’ve requested a formal complaint be logged and my request has been ignored. I’ve asked twice for a formal complaints ref number and even though I’ve received subsequent emails my request has been ignored.
Customer service staff seem polite via email but having said that I still haven’t received my item or a formal complaint ref number. All I seem to get is “we will contact our tech team or logistics department.”
Our next step is to contact citizens advice and request they raise a case with Trading Standards due to the unreasonable and unfair practices and the stress this is causing me. I have checked on HMRC Company’s House and the director of SKINOVATIONLAB listed is Lyath Yasin. I would like him personally to ensure I receive a replacement item. I do not want a refund as this is a birthday present which is now extremely belated! I only have this review 1 star because I had to choose a star. If and when my replacement comes and if it is not faulty and fit for purpose I will be happy to amend this review and also the star rating. My whole experience has been very stressful and inconvenient. My friends have since ordered the same item and received theirs within a week!
3. september 2025
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.