SJ's Leisure Anmeldelser 

179
TrustScore 5 ud af 5

4,9

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

We have used this Company for a bouncy castle a few time times for my daughter's birthday party. They have always been reliable and communicated well and the team that deliver and collect are always... Se mere

Bedømt til 5 ud af 5 stjerner

"I couldn’t recommend this company enough! The communication was brilliant. The team arrived right on time and set up the inflatables quickly. We had the helter skelter, assault course and basketball... Se mere

Bedømt til 5 ud af 5 stjerner

We hired the Rainbow Disco Slide. It was amazing! Online ordering was easy and fast. Great information provided via email concerning all safety and updates and reminders days before the event. The del... Se mere

Bedømt til 5 ud af 5 stjerner

We needed a bouncy castle for our little boys birthday party and our friend recommended S J Leisure. Found their website and had absolutely no idea that you could hire so many fantastic things for a p... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Udlejning af hoppeborge
  2. Børnefestarrangør
  3. Eventkoordinator
  4. Festudstyrsudlejning
  5. Festbutik

Skrevet af virksomheden

SJ's Leisure are the leading inflatable and leisure hire company operating throughout Cheshire, Greater Manchester, Lancashire, and Merseyside. Based in St Helens, we are ideally positioned to supply event entertainment throughout the North West. Our friendly and hard working staff aim to supply our customers with the safest, most reliable and positive hire experience possible. Our range of products include bouncy castles, inflatable slides, soft play, electronic games, arcade machines, carnival games, inflatable obstacle courses and much more. With over thirty years experience in the inflatable and leisure industry, we believe we are the best choice for your entertainment needs. Visit our website today to view our extensive range of products and services. Please don’t hesitate to contact our friendly office team by email or telephone with any queries you may have.


Kontaktoplysninger

4,9

Fremragende

TrustScore 5 ud af 5

179 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,9

Alle anmeldelser

(179)

24 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

We wanted something different than just…

We wanted something different than just a bouncy castle and we chose the large slide. My grandchildren absolutely loved it . The guys came to erect it in the garden and it was safe and secure within minutes. Plenty of choice at SJ’s leisure for something that little bit different.

17. juni 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Tractor assault course review

We needed a bouncy castle for out grandsons birthday party and chose S.J Leisure after a google search for trusted local companies.

We chose the tractor assault course as our grandson is literally obsessed with them. What a fantastic choice it turned out to be.!

It was delivered precisely when promised and the staff had it in place, inflated and secured literally within minutes of arrival.

It kept all of the children (aged 3 to 12) entertained throughout the whole day. It really did take our party to the next level.

I was so impressed with the service they provided and would not hesitate to recommend them to anyone.

17. juni 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Absolutely fantastic

Absolutely fantastic, super reliable and so easy to communicate with. My daughters 8th birthday was a real hit!
We discussed set up and tidy up times to suit me and it was just so easy- won’t use anyone else!

27. maj 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Rainbow dome 3 times

This is the 3rd time we hired the same rainbow disco dome and it’s been brilliant every time! On all 3 occasions. Communication has been second to none, delivery and collection have been as promised and the castles are always in a lovely clean condition. Il continue to use without a doubt- no complaints whatsoever!

22. april 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Lovely bouncy castle and good communication

I misread the booking form and so the bouncy castle arrived later than I had expected but still in time for the party. The gentleman on the mobile phone contact number was incredibly helpful when I realised it would be arriving slightly later than expected and kept me up to date on the whereabouts of the delivery drivers. The drivers were fantastic and set up was very speedy. They also arrived very promptly to collect after the party.
The castle itself was brilliant value and I would not hesitate to book it again.

25. februar 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

What an amazing assault course

What an amazing assault course. The men came who were so helpful and polite. Thankyou Danny and John. The kids absolutely loved it, even a couple of the adults too!!
I will certainly be hiring this again next year.
Thanks again for making my boys birthday party so perfect.

4. december 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Prompt and good quality

We had a good experience with renting a bouncy castle for our son’s birthday. Castle was good quality and clean, prompt delivery.
The only thing we found upsetting was the fact that kids were not allowed to use face paints. As most kids parties will involve some face painting, this can cause some drama amongst the kids. Water based face paints come off very easily, and I don’t see why they should be a problem. I understand oil based paints and glitter that can permanently stain the castle.
Except for this detail, we had a good experience with them and would be happy to rent again and recommend it to others, even more so if they revisit their facepaint policy.

2. august 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Blue disco bouncy castle

Large disco castle hired for a jubilee street party - it was fabulous! Good size and the Bluetooth music element really made it, along with the disco lights. Booking very straight forward.

8. juni 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great company

Great company. Do what they say every time. Prompt Drop off and pick up for our church fun day. Pleasure to deal with. Will use again.

5. juni 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

We used SJ’s leisure for our sons 3rd…

We used SJ’s leisure for our sons 3rd birthday and the team were very professional. They rang when they were on their way and on collection. The weather was awful so we kept the bouncy castle overnight and they let us have it for most of the morning so he could play for a few hours.

18. april 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Another fantastic SJ Leisure party…

This is the second time I’ve used SJ Leisure and certainly not the last!
I ordered the assault course bouncy castle, it arrived at the time we agreed, it was clean, the staff who inflated it were polite and courteous. The collection was equally as good.

I would highly recommend this company, they have a huge variety of choice for parties and brilliant customer service.

14. marts 2022
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Totally ruined by awful customer…

Totally ruined by awful customer service.

Great communication before the event with a very helpful man called Ian.
Great service by a young lad who delivered on the day (wish I had got his name)
Totally spoilt by such an aggressive guy called Ste I spoke to when the wrong ball pit was delivered.
Told me half an hour before the party was due to start that they would be packing up the bouncy castle and taking it all away when I questioned why the wrong item had been sent!
No apology or explanation just threats to pack up and take away, not what you want to hear just before your child’s birthday party is about to start!

Just a phone call or an email to let me know something different was going to be delivered was all I expected.
Such a shame as until I spoke to this rude person the rest of the service was great.
A room of 80 guests who all now know which company not to use all because of 1 person

EDIT:
As it’s not possible to reply to the company reply below I will add here
How I wish in this situation I had recorded the phone call
Not once did I ‘demand a refund’ I did ask why I hadn’t received an email or phone call to let me know in advance. The answer I got was no one answers the phone these days so we don’t call. Funny as I had so much email communication, just an email would have sufficed.
The delivery guy offered me £15 off which I accepted, the guy on the phone told me I would not be getting a refund it was take it as it is or have it packed up.
The delivery guy also told me it was ‘weeks ago’ the one I had booked was damaged, not last weekend as you are making out on the review.
Just a call or email in advance would have been all that was required.
Good customer service costs nothing, a shame 1 persons actions ruined the whole booking for us

15. november 2021
Uopfordret anmeldelse
SJ's Leisure-logo

Besvarelse fra SJ's Leisure

Hi Emma, sorry to see you leave this review. Unfortunately things sometimes happen out of our control and products do occasionally need a repair. You ordered a party package which included an inflatable ball pool, unfortunately on a hire last weekend, this product was slightly damaged and required a small repair before it was safe to be hired out again. Our repair guy has had the product since the start of last week but due to circumstances out of his control (staff illness etc), he was unable to finish the repair and deliver it back to us in time for your hire. As part of our T's & C's, we do state that in rare occasions, this can happen and we will provide a suitable alternative. We were still hoping to receive the repaired item back at the latest Sunday morning in time for your hire. This wasn't possible. We substituted for a foam ball pool of the same theme to keep your package, the same theme and to stop a mis-match. Other companies in this situation would likely have cancelled the full hire for the customer as we experience 10's of calls a week with customers in this situation. We always try to provide the best customer service and products and of course, safety has to come first, so if a product isn't in the condition to be hired, it cannot be hired until it is. Upon arrival, our delivery team explained the situation to which you demanded a further discount on the already discounted package. As a gesture of goodwill, the team applied another discount to the hire of which you demanded double that amount. As this was not possible, the option was to accept the offer or refuse the delivery and the team would pack the equipment up and take it away and a full refund of any payments made would have been made. It's a shame to see this review but I hope in the future any hire company you use provides a service that better satisfies you and in the event that something happens out of their control, that they don't simply cancel your hire on you providing no equipment whatsoever. We don't agree with aggressive nature this was far from the case but it's commonly seen across reviews where the customer doesn't get their own way that suddenly the manager or owner was 'aggressive' or 'rude'. We wish you the best for the future.

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