I had a great experience with this garage. They were helpful from the very first call and kept all of their promises. They went above and beyond and are a fantastic family run business. The sales pers... Se mere
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Se, hvad kunderne siger
I have been really happy with my experience using S James Prestige for my new car purchase. The whole process was extremely smooth and professional which made the everything worth while and stress fre... Se mere
Virksomheden har svaret
Thanks very much to the guys at SJames, especially Josh! He navigated the whole sale process just perfectly for me and was very cooperative. They went above and beyond to make sure my car was servic... Se mere
Virksomheden har svaret
Excellent service from start to finish! I recently purchased an Audi ETron, Tom was my first point of contact and he was great along with everyone else who helped with the process and collection. My... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
S James Prestige specialise in sourcing high quality, pre owned BMW's, Audi's and Mercedes. We pride ourselves on our bespoke customisation and optional upgrades that we would be delighted to discuss with you.
Kontaktoplysninger
PE9 4LT, Storbritannien
- 01780 435024
- sjamesprestige.com
4,8
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 90 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Thank you for quick and smooth…
Thank you for quick and smooth transaction! Now I enjoy my new Ferrari ❤️
1. september 2026
Uopfordret anmeldelse
Besvarelse fra S James Prestige
Hi Kamil,
Thank you for your kind review! We’re delighted to hear you had a smooth and enjoyable experience with us.
It was a pleasure doing business with you, and we hope you thoroughly enjoy your new Ferrari. We look forward to welcoming you back in the future!
S James Prestige
Complaint Regarding Unprofessionalism
Complaint Regarding Unprofessionalism 2023 BMW 220i M Sport Coupe
I am writing to formally log a serious complaint regarding the deeply unprofessional, deceptive, and discriminatory sales tactics experienced by my partner and myself when attempting to purchase the above-referenced vehicle currently advertised on your website and Auto Trader.
Following concerning feedback regarding your business practices, we decided to conduct a test. The results have exposed a systematic and unacceptable practice of misleading consumers, rejecting cash buyers in favor of finance arrangements, and engaging in misleading advertising regarding the vehicle's specification which is shown clearly in the images.
The sequence of events unfolded as follows:
Discrimination Against Cash Buyers: My partner submitted an enquiry expressing interest in purchasing the vehicle outright as a cash buyer. Shortly after, she received an email stating that the vehicle was no longer available because another buyer was financing it. Despite this claim, the vehicle remained actively listed for sale on both Auto Trader and your own company website.
Manufactured Availability for Finance Customers: On the exact same day, I submitted an enquiry for the very same vehicle. However, I explicitly stated that I intended to purchase the car using finance. Shortly after submitting my enquiry, I received an email from your sales team confirming that the vehicle was available and proactively asking whether I preferred PCP or HP options. Meanwhile, my partner was explicitly told the car was sold. This confirms that your dealership is intentionally turning away cash buyers to prioritize finance deals where you stand to make higher commission, while falsely claiming the vehicle is off the market.
Misleading Advertising and Hidden Charges (Bait-and-Switch): After being told the car was available to me, I replied stating I would proceed via Hire Purchase (HP) with a deposit. In response, I was informed that the red brake calipers visible on the car in all of your promotional images are not actually included in the advertised price, but will instead incur an additional add-on charge of £380. Displaying a vehicle with specific cosmetic features in your advertisements can be misleading.
All emails have been logged and the above true facts are proven to be true - regardless of the excuses and lies you may present.
14. september 2026
Uopfordret anmeldelse
Besvarelse fra S James Prestige
Hi Electric Plug,
Thank you for taking the time to leave your review.
We take allegations of this nature seriously. However, despite previously asking you to provide your name and the contact details used for your enquiries so that we could identify the correspondence and properly investigate your concerns, we have still been unable to identify you from the details provided.
For clarity, we do not operate a policy of refusing cash purchases or prioritising finance customers. The vehicle in question was under offer and progressing through a business finance application, which can take longer to complete. During this period, we continued to receive enquiries from other interested customers.
We would also clarify that the red brake caliper painting was clearly identified in the vehicle advertisement as an optional enhancement, with the additional cost always stated before placing a reservation fee as part of our sales process. The advert also included imagery highlighting this as an optional feature.
If you are genuinely interested in purchasing a vehicle from us, we are more than happy to assist you, whether you are purchasing with cash or finance. We have already invited you to contact us directly with your details so that we can identify your enquiries, review the correspondence and address your concerns properly.
We remain happy to assist and would welcome the opportunity to resolve any genuine concerns directly. We will also cooperate fully with any formal enquiry from Auto Trader, the finance provider or any relevant regulatory body.
Kind regards,
Michael
S James Prestige
Recently bought a BMW 1 series from s…
Recently bought a BMW 1 series from s James, my experience was nothing less than superb, especially Natalie, the car is immaculate in every way, and looks superb, as well as the added extras I had. I dealt with Natalie throughout my whole experience and nothing was too much, she responded to any questions I had via email within 10 minutes, even on her days off. I would 100% recommend a James to anyone, and will definitely be using them in the future
10. september 2026
Uopfordret anmeldelse
Besvarelse fra S James Prestige
Hi David,
Thank you so much for such a fantastic review! We will ensure you kind words are passed onto Natalie - she will be thrilled to hear this feedback.
We’re delighted to hear that your experience purchasing your BMW 1 Series was nothing short of superb and that you’re pleased with the car and the additional extras.
We’re delighted the car was immaculate and exactly what you were looking for. Thank you for your recommendation and for choosing S James Prestige — we’ll look forward to welcoming you back when it’s time for your next car!
S James Prestige
I’ve now bought my last three cars from…
I’ve now bought my last three cars from S James Prestige, and every single one has been brilliant. The cars have all been exactly as described, reliable, and great value for money.
What really stands out, though, is the customer service. The team are friendly, helpful and genuinely care about their customers. There’s no rubbish or pushy sales talk with this place — just an honest and straightforward service.
I’ve had some terrible experiences with other car dealers in the past, so finding a dealership I can actually trust is a breath of fresh air. I wouldn’t hesitate to recommend S James Prestige to anyone looking for a quality car from a dealer you can trust.
I’ll definitely be back for car number four!
7. september 2026
Uopfordret anmeldelse
Besvarelse fra S James Prestige
Hi Roy,
Thank you so much for such a fantastic review, and for choosing S James Prestige for your last three cars! Returning customers are incredibly important to us, so knowing that each experience has lived up to expectations means a great deal.
We’re delighted to hear that you’ve consistently found our cars to be as described, reliable and great value.
Your kind words about the whole team mean a lot, and we really appreciate you recommending us to others. We’ll be looking forward to welcoming you back for hopefully car number four in the future!
S James Prestige
Natalie W was amazing
Natalie W was amazing, she was so helpful and made the process very easy. Very happy with my car would definitely recommend!
23. august 2026
Uopfordret anmeldelse
Besvarelse fra S James Prestige
Hi Pri,
Thank you for your lovely feedback! We’re so pleased to hear that Natalie was able to make the whole process easy and enjoyable for you. We’ll be sure to pass your kind words on to her.
It’s fantastic to know you’re happy with your new car, and we really appreciate you recommending S James Prestige. We hope you enjoy every mile!
S James Prestige
Very disappointing
Very disappointing. After a few months of searching for a new car, I've been impressed by the images I've seen from this company of various stock.. however different story when you contact them to purchase. I contacted them about a 8 series I was interested in. After I said I was looking to pay in cash I didn't get any response, even after chasing the sales associate who I was in touch with. Seems like they want to make money from people financing their stock. Another red flag was when they told me that a second 8 series I was interested in was no longer available - even though the ad is still online 2 months later - it just seems they want to have nice professional images of cars to lure customers in.
A real shame.
(Updated 3/9)
12. august 2026
Uopfordret anmeldelse
Besvarelse fra S James Prestige
Hi Reece,
Thank you for your further feedback. We are disappointed to see this review posted again, particularly as the same concerns were raised previously and have already been addressed with you.
We would, however, like to clarify the points raised once more.
We absolutely do not prioritise customers based on whether they choose to purchase with cash or finance. We are more than happy to sell our vehicles to cash buyers, and the suggestion that we ignore or deprioritise customers because they do not require finance is simply not true.
Our cars can sell incredibly quickly, particularly sought-after models such as the BMW 8 Series. We have a large database of customers waiting for specific vehicles, meaning cars can sometimes be reserved very shortly after being advertised. Where a customer is progressing with a finance application, the vehicle is held for them while the application is concluded. This is not about favouring finance customers; it is simply part of the process when a purchase is already progressing.
Regarding the second 8 Series you mention, vehicles can remain visible on our website or third-party advertising platforms after being reserved, sold or removed from active stock. Updates across these platforms are not always immediate, which can unfortunately create confusion around availability. This does not mean that the vehicle is being deliberately advertised to lure customers into purchasing something else.
We also strongly reject the suggestion that we use professional photography to mislead customers. We use professional photography to ensure our vehicles are accurately and attractively represented online, allowing customers to get a clear idea of the cars before making an enquiry or visiting us. There is certainly no strategy of using attractive imagery to deliberately mislead potential customers.
Our business model is to price our vehicles as competitively as possible within the market, which is one of the reasons they can sell so quickly. There is no benefit to us in deliberately misleading potential customers, and we are disappointed that this has been suggested.
We appreciate that you were disappointed that the vehicles you were interested in were no longer available, and we are sorry that your experience left you frustrated. However, we feel it is important to correct the suggestion that S James Prestige deliberately favours finance customers or uses misleading tactics to generate sales, as this does not reflect how our business operates.
As mentioned in our response previously, if you are still looking for an 8 Series, we remain more than happy to discuss any suitable vehicles we currently have available and assist you in finding the right car.
Kind regards,
Michael
S James Prestige
BMW I4
This was my second time buying a car from S James prestige, both times Natalie dealt with me and both times I walked away feeling extremely satisfied. The car I bought is fantastic, it’s more than what I was expecting and the welcome I had upon arrival was great also. Amazing service and have already recommended to friends and family.
22. august 2026
Uopfordret anmeldelse
Besvarelse fra S James Prestige
Hi Josh,
Thank you so much for coming back to S James Prestige for a second time! It means a great deal to know that you had such a positive experience on both occasions.
Natalie will be delighted to hear your kind words and we are thrilled that your new car has exceeded your expectations!
We really appreciate you recommending us to your friends and family, and we look forward to hopefully welcoming you back for car number three in the future!
S James Prestige
I wonder whom is adding this reviews
I wonder whom is adding this reviews? I have tried on three occasions now to get general info on the cars i was interested in and even tried calling today to by-pass the ignored emails? Nothing, not even a call back. Moving on !!
26. august 2026
Uopfordret anmeldelse
Besvarelse fra S James Prestige
Hi Pawel,
Thank you for your feedback.
We are disappointed to read your comments, as they do not reflect the communication that has taken place. Our records show that you were emailed by a member of our team four days ago, so we would kindly ask you to check your inbox, including your junk or spam folder, as our response may have been filtered there.
We also have a dedicated call-back system in place to ensure missed calls are followed up and dealt with, so we are surprised by the suggestion that your calls have simply been ignored.
While we appreciate that you may not have received the response when you expected it, we feel this review presents an unfair and inaccurate version of the events. We are always happy to address genuine concerns, but we also believe it is important that reviews reflect the full circumstances.
We hope you will check your emails and find the response from our team.
Kind regards,
Michael
S James Prestige
Very pleased
Made a two hour journey to collect my new car which I was over the moon with. Michael was especially helpful and made sure everything went smoothly. Very pleased with the outcome.
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra S James Prestige
Hi Regan,
Thank you for taking the time to leave us a review!
We're delighted to hear you were so pleased with your new car, especially after making the two-hour journey to collect it. It's great to know Michael was on hand to make sure everything went smoothly and that you had such a positive experience with us.
We'll certainly pass your kind words on to Michael. We really appreciate you making the trip to S James Prestige and choosing us for your new car. Enjoy it!
S James Prestige
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Absolutely fantastic customer service from S James Prestige when I went to purchase my BMW 420d. From start to finish, the whole experience was smooth, professional and genuinely enjoyable.
A special mention has to go to Michael, who was brilliant throughout. He was friendly, knowledgeable and went above and beyond to make sure everything was taken care of. Nothing was too much trouble, and I really appreciated the time and effort he put in.
I’d happily recommend S James Prestige to anyone looking for a great car-buying experience. Thanks again to the whole team, and especially Michael! 👏🚗
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra S James Prestige
Hi Janahan,
Thank you for such a fantastic review!
We're thrilled to hear your experience purchasing the BMW 420d was smooth, professional and enjoyable from start to finish. That's exactly the experience we aim to create for every customer.
It's brilliant to hear Michael went above and beyond for you, we'll make sure your kind words are passed on to him.
Thank you for recommending S James Prestige and for choosing us for your new BMW. We hope you enjoy every mile!
S James Prestige
Purchased a BMW 1 series from S James…
Purchased a BMW 1 series from S James in July, I dealt with Michael. He was knowledgeable, the car was exactly as described and most importantly the customer service was excellent from everyone I had dealings with. Absolutely over the moon with my car
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra S James Prestige
Hi Rachel,
Thank you for sharing your experience!
We're delighted to hear you're over the moon with your BMW 1 Series. It's great to know Michael's knowledge and support made a positive impression, and that the car was exactly as described.
Enjoy your new BMW 1 series, and thank you for choosing S James Prestige!
S James Prestige
A great all round experience.
Really good pre and post sale comms and arrangements to pick up the new vehicle were great. A very professional but friendly company, who puts great value in excellent customer service. A special mention for Natalie who couldn't have been more helpful. I wouldn't hesitate to recommend them to friends and family.
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra S James Prestige
Hi Graham,
Thank you for such a brilliant review!
It's fantastic to hear that the communication before and after your purchase was on point and that everything around collecting your new vehicle went so smoothly.
Thank you for recommending S James Prestige to your friends and family. We really appreciate your support and hope you're enjoying your new car!
S James Prestige
I recently bought my BMW 330e from S…
I recently bought my BMW 330e from S James Prestige and had a really positive experience. Josh dealt with us throughout the process and was friendly, professional, and very helpful. Everything was straightforward and stress-free, and we felt well looked after from start to finish. I’d definitely recommend S James Prestige to anyone looking for a quality car and great customer service. 👍
5. juli 2026
Uopfordret anmeldelse
Besvarelse fra S James Prestige
Hi Himanshu,
Thank you for the fantastic review!
We're delighted to hear you're enjoying your BMW 330e and that Josh made the whole experience so straightforward. It's great to know his friendly and professional approach helped you feel looked after throughout the process.
We'll be sure to pass your kind words on to Josh. Thank you for recommending S James Prestige and for choosing us for your new car.
S James Prestige
Excellent dealership
I recently brought a Mercedes glc from s James prestige and I couldn’t be happier. Josh who I dealt with made everything so easy and a pleasure to deal with, I would definitely recommend this dealership.
25. juli 2026
Uopfordret anmeldelse
Besvarelse fra S James Prestige
Hi Hayden,
Thank you for the fantastic review!
We're delighted to hear you're happy with your Mercedes GLC and that Josh made the whole experience easy and enjoyable. We'll be sure to pass your kind words on to him — we're sure he'll appreciate them.
Thank you for recommending S James Prestige and for choosing us for your new car. We hope you enjoy many happy miles in your GLC!
S James Prestige
Great customer service
Great customer service, helped through every step of the way when purchasing my first car, seamless transition and simple steps to follow, couldn’t be happier.
22. august 2026
Uopfordret anmeldelse
Besvarelse fra S James Prestige
Hi Aston,
Thank you for such a lovely review!
We're especially pleased to hear we could make your first car purchase feel simple and stress-free. Buying your first car is a big milestone, so we are so pleased we were able to assist you throughout this process.
Thank you for choosing S James Prestige, and we hope you enjoy every mile in your new car!
S James Prestige
Process was smooth and easy
Process was smooth and easy. Handled any questions I had quickly and was able to work with me to find an option I was finally happy with.
7. august 2026
Uopfordret anmeldelse
Besvarelse fra S James Prestige
Hi Frost,
Thank you for sharing your experience!
We're pleased to hear the process was smooth and that we were able to answer your questions quickly and work with you to find an option you were genuinely happy with.
We really appreciate you choosing S James Prestige and taking the time to leave us a review!
S James Prestige
Micheal was the main helper
Micheal was the main helper in my purchase he was very helpful and a pleasure to do business with
24. august 2026
Uopfordret anmeldelse
Besvarelse fra S James Prestige
Hi Frazer,
Thank you for your kind words!
We're really pleased to hear Michael was so helpful throughout your purchase and made the experience such a pleasure. We'll be sure to pass your feedback on to him — he'll really appreciate it.
Thank you for choosing S James Prestige, and we hope you're enjoying your new car!
S James Prestige
Best garage I’ve been too!!
Drove all the way from Leeds, great from start to finish. Very smooth process with their team. The add ons what come with the car are 10/10. Would recommend to anyone👍🏽
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra S James Prestige
Hi Leon,
Thank you for the brilliant review!
We're delighted to hear the journey from Leeds was well worth it and that the whole experience was smooth from start to finish. It's great to know you were impressed with the additional features and extras that came with the car too.
Enjoy your new car, and we hope to see you again in the future!
S James Prestige
They guys at S James Prestige are as…
They guys at S James Prestige are as top as the cars they sell, really friendly, helpful and just and all round easy and enjoyable experience. Highly recommend
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra S James Prestige
Hi Ziggy,
Thank you for the fantastic review!
We're delighted to hear you found our team as impressive as the cars we sell! It's great to know the friendly and helpful approach made your experience so easy and enjoyable.
Thank you for choosing S James Prestige — we hope to see you again in the future!
S James Prestige
We recently bought a Mercedes E-Class…
We recently bought a Mercedes E-Class Coupe from S James Prestige. Tom assisted in the sale, and ensured the process from start to finish was incredibly seamless and stress free.
He has since followed up to ensure we are enjoying the car, and not faced any issues.
Great car, great service and would definitely recommend!
3. august 2026
Uopfordret anmeldelse
Besvarelse fra S James Prestige
Hi Natalie,
Thank you for such a lovely review!
We're delighted to hear you're enjoying your Mercedes E-Class Coupe and that Tom made the whole experience so straightforward and stress free.
We'll be sure to pass your kind words on to Tom. Thank you for recommending S James Prestige — we really appreciate your trust and hope you enjoy many happy miles in your new car!
S James Prestige
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