Hi Sarah,
Wow, you really are a woman on a mission, aren't you?
While we appreciate the detailed courtroom drama update, we feel a few vital chapters were left out of your story.
For starters, we noticed you didn't mention the quality of the actual SIP kit itself being an issue—so, hey, we’ll take that as a win!
As for the size discrepancy, we are still scratching our heads. How do you manage to build an entire garden room, look at it every day, and only realise at the very end that it's 0.2 meters short? We even offered you the extra materials to make up the difference in advance, but you chose to plough ahead anyway without checking the measurements first.
Most importantly, you skipped the best part: SIP Kits UK actually covered the £3,800 + VAT installation fee directly to the company you chose, so you wouldn't have to build it yourself. Miraculously, that installer and the money disappeared into thin air, leaving us out of pocket despite our very best efforts to look after you.
We are currently challenging the court proceedings as the full story hasn't been properly heard yet. We have many 5-star Trustpilot and Google reviews for our fantastic product and service from genuinely happy customers. While we tried everything we could to resolve this bizarre situation for you, it seems we just can't win them all. It would be good to know how the £3,800 + VAT we kindly donated to you disappeared, though
With regards to the Haulage, we are a business, and we unfortunately have to charge for our services
We genuinely wish you the best of luck with your new garden room!
Best regards,
The Team"