Hi Lindsey,
I'm Mario — I run SingYourStory.ai personally, no team. Before replying I went through every payment, every email, every support inbox.
I have no record of you. No Lindsey Cook in our database, no payment in Stripe, no message in mario@singyourstory.ai or support@singyourstory.ai, no contact-form entry. We've delivered 212 paid songs — every one of them triggers an automatic Stripe receipt within seconds and a song-ready email within minutes.
If you genuinely paid, something broke and I want to fix it today. Email me directly at mario@singyourstory.ai with the email you paid with, the Stripe receipt, and the order date. I'll trace it, refund you in full, and deliver the song the same day.
If you can't find an order on your end either, please still write to me — there may be a different platform involved.
— Mario, founder, SingYourStory.ai