Ordered 3 rolls of Duralay Timbercare Excel late afternoon on Friday 28/11 and order processed and despatched yesterday 01/12. Amazingly, delivered today at 4pm. Great product at a good price,... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
A carefully curated selection of stylish and interesting products at sensible prices displayed via a very clear website. Efficient communication, rapid delivery and good packaging. The Simply U... Se mere
After an initial simple mix up, the companies response has been outstanding. They have put measures in place to prevent it occurring again and gone over and above to leave me feeling like a valued cu... Se mere
Virksomheden har svaret
Huge range to suit every combination of floor coverings, clear descriptions and advice and the threshold arrived quickly and well packed. I’ve used before and will do again.
Virksomhedsoplysninger
Skrevet af virksomheden
UK supplier of high quality carpet, wood flooring and LVT underlay online. We stock the very best underlays from all the leading manufacturers - including Cloud 9, Tredaire and Duralay - for the lowest prices online.
Kontaktoplysninger
1 Meridian South, Meridian Business Park, LE19 1WY, Leicester, Storbritannien
- contact@simplyunderlay.co.uk
- simplyunderlay.co.uk
4,7
Fremragende
315 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great customer service and quick…
Great customer service and quick delivery. Highly recommend.
18. juli 2024
Besvarelse fra Simply Underlay
Thank you for the review. We pride ourselves on our service, so it's nice to hear we lived up to expectations.
Fast delivery and good prices.
10. juli 2024
Besvarelse fra Simply Underlay
Thank you for your review. We believe in charging fairly for products so they are affordable for all.
Underlay? Overlay, more like.
I've been involved with underlay many times in my life, two to be precise and this one blew the previous experience out of the water.
9. juli 2024
Besvarelse fra Simply Underlay
Many thanks for your glowing review. We pride ourselves on service so it's nice to hear comments like this.
Excellent Customer Service
Delivery was extremely quick! There was a slight issue with our order and Mike responded immediately to resolve the issue. We would highly recommend Simply Underlay for their excellent customer service.
15. juli 2024
Besvarelse fra Simply Underlay
Thank you for your review. Things can go wrong with the courier from time to time, but we always strive to sort issues quickly and in the customer's favour.
Quick service and good customer support…
Quick service and good customer support on the phone
8. juli 2024
Besvarelse fra Simply Underlay
Thank you for your review and we're glad our customer service lived up to expectations.
Roll of underlay arrived promptly well…
Roll of underlay arrived promptly well packaged. Recommended seller.
9. juli 2024
Besvarelse fra Simply Underlay
Thank you for your review. We hope to deal with you again in the future.
Prompt efficient and value for money
Prompt efficient and value for money
Great courier company too
21. maj 2024
Besvarelse fra Simply Underlay
Thank you for your review. We pride ourselves on offering superb value for money and affordability for all, so this is nice to read.
Excellent price excellent service…simply the best
Excellent price excellent service excellent delivery time
Can get any better can you 🫡
3. juli 2024
Besvarelse fra Simply Underlay
Thank you for your review. We're glad we lived up to our own high standards.
very efficiency with economygood website prompt delivery cant…
very good website prompt delivery cant ask for more
28. juni 2024
Besvarelse fra Simply Underlay
Thank you for your review. We hope to serve you again in the future.
Besvarelse fra Simply Underlay
Thank you for your review.
Besvarelse fra Simply Underlay
Thank you for your review. We pride ourselves on our customer service so this is nice to hear.
Great Quality Underlay. Fast delivery
We 'risked' the SU Lux Walk 9mm Underlay instead of the Cloud 9 and are absolutely delighted with the quality and price.
17. maj 2024
Besvarelse fra Simply Underlay
We're thrilled to read this review. When we say we believe our LuxWalk to be the best value underlay on the market, we mean it. The stats back it up.
For a lot of other products you're just paying extra for the brand name on it.
Service was excellent
Service was excellent
Respond to email promptly
Even after order was placed made sure everything was ok
Great
18. juni 2024
Besvarelse fra Simply Underlay
Thank you for your review. We were happy to help and hope to serve you again in the future.
Quality.
After an initial simple mix up, the companies response has been outstanding. They have put measures in place to prevent it occurring again and gone over and above to leave me feeling like a valued customer. It's when things go wrong you see how good people are.
I will definitely be using this company in the future, highly recommended.
18. juni 2024
Besvarelse fra Simply Underlay
Update: We appreciate you graciously updating your review, Matt. And I'm glad we got to the bottom of the issue.
Hi Matt.
I've already emailed you separately about this issue, but I will respond here for the benefit of other customers.
We sincerely apologise for the issue you experienced with your order. We had no idea there was a problem until we read this review, as your emails went into our spam folder for some unknown reason.
We would never ignore a customer and pride ourselves on going above and beyond when it comes to service, as the other reviews on Trustpilot will attest.
I've refunded the tape that went missing in transit, along with your entire delivery charge, as a way of making right the stress and anger we've inadvertently caused.
Going forward, we've implemented new filters and internal processes to ensure that we don't miss any correspondence from other customers.
We hope you'll give us another chance in the future as this isn't an accurate reflection of how we normally conduct business.
Best,
Mike
Good product, prompt delivery
Good product, at a very good price, delivered a day earlier than predicted.
14. juni 2024
Besvarelse fra Simply Underlay
Thank you for your review and we're glad we exceeded expectations.
Besvarelse fra Simply Underlay
Thank you for your review. We only stock products we would be happy to have in our own homes, so we're glad you liked it.
Besvarelse fra Simply Underlay
Thank you for your review and we hope to serve you again in the future.
Delivered on schedule in good condition.
21. maj 2024
Besvarelse fra Simply Underlay
Thank you for your review. We're glad we lived up to expectations.
Besvarelse fra Simply Underlay
Thank you for your review. We look forward to serving you again in the future.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.