Simply COLLECT Anmeldelser 56

The team were able to resolve a payment query I had with a service provider, going above and beyond to ensure the cancellation of a Direct Debit agreement.

Quick and efficient staff

I was super stressed out with my situation but yasmin was amazing! she really helped me out and made me feel at ease with what was going on and sorted it out straight away, i couldn't have asked for any better help 🥰

Customer Service Provider was extremely helpful and efficient, sorted my issue promptly without hesitation

Very helpful and kind customer service

As per previous reviewers I would give 0 if I could. cancelled a direct debit after having cancelled verbally with service provider. Late fees and charges applied when no services have been provided. Unfeeling, uncaring sticklers for their contracts. I will never sign up with anyone who uses this company for subs collection. Avoid avoid avoid.

If I could give zero stars I would.

Dealing with Simply Collect has been a painful and unpleasant experience. Their representatives are rude, unempathetic, and void of any human decency.

I would not recommend them if they paid me. Avoid like the plague.

Simply Collect have been great for my business. They have really taken the stress out of my day to day.

They are always on hand with any queries I may have and deal with everything in a timely manor.

My cash flow has never been better. I no longer find myself chasing up payments at the start of the month and I can really focus more on my business and provide a better environment for people to train in. I would highly recommend.

Our martial arts school have worked with Simply Collect for many many years and they have always been professional, consistent and extremely helpful. They're reliability is second to none and they always sort any issues we or our customers have in a fast manner. We can't recommend them enough!

We have worked with simply collect for a year now and they have been so helpful, polite and efficient. Tamzin in particular has been our main contact and she has been lovely to work with, always on the ball and willing to help. Would highly recommend them.

spoke to a lady called yas today, she’s was extremely kind and had amazing customer service! very helpful

Brilliant service, got Tamzin on the phone was very helpful. I am very impressed, not often you get such cheerful customer service especially in this business but all sorted and dealt with politely and efficiently. Thank you.

Had some financial problems recently and had to phone simply collect about a direct debit. The lady on the phone, Tamzin, was really understanding of the situation and helpful in getting me sorted. Really happy with my experience.

Great service, staff were very helpful and couldn't do enough to help. Recommend 100%

Avoid! Avoid! Avoid!

I’ve joined GB BJJ club.
I’ve bought gi for £160 and set up direct debit with SimplyCollect, payed for first month. After 4 or five trainings I’ve injured my spine. When I wanted to resign SimplyCollect wants me to pay for thee more months (£150) even I am not able to attend training.
I will not join another business that uses this company. Avoid if possible.

Really enjoying the business, lots of time saved the team is really helpful and pointing me and my business in the right direction. big thumbs up :)

Been using the system for over a year now. The time I'm saving is massive allowing me to spend more time with my clients and getting new ones.

The person on the phone was helpful and helped me get my membership back on track.

I even happy to give below one, if there is a way to provide that rating. This is like you are trapped and they thretten you that you need to pay the amount even if you dont use the service from the company that you sign up. I really fed up. Please think multiple time when you sign up anything that use this company.

Thanks,
Siraj

£50 to set up the direct debit in the first place, and then when you cancel, they require one month's notice, so they can rob you of an extra months fees.

I will not join another gym that uses this company after I finish with my current gym. Avoid if possible.