Simple Servers Anmeldelser 605

I've reached the end of my tether with these guys! Their Suport team are absolutely clueless!!
We have contacted them a number of times with queries ranging from simple Magento setup, to system specific issues, to upgrades, to redirects... You can only get them via email and it takes ages for them to reply (7hrs+!!). Each and every time they do reply they have shown a complete lack of understanding of even the simplest of issues that they proport to be experts in. Their stock response of "contact your developer" or the latest "we have limited support in coding issues" (relating to server specifics) shows a fundamental lack of understanding of even the basic principles of server managment!!
We went with Simple as we wanted a stable dedicated server, optimised for our Magento store with a support team who know the Magento application, after being with Fasthosts who (while far more technically adept - and I cannot believe I'm saying that!!) did not seem to know anything about the specific technicalities of setting up and running Magento 2...
If it weren't for the headaches of finding and transferring away we would be long gone by now....
I would say avoid like the plague unless you have complete understanding of the server platform, require zero support and enjoy surly uncooperative tecnicians!!!

I got support they responsed quickly and helpful

We have been using Simple Servers for hosting our websites. The service is good but their billing is what will drive you crazy. I will share it here with the community so they are aware of what they are getting into. Had we known this is how things will turn out to be, we wouldn't have ventured out with this company in the 1st place.

So how typically post-paid, long term services, across the globe, work is as follows-

You use services for the month of January, you are handed an invoice in the 1st week of February and you have to clear your dues by say, the mid of February. But with Simple Servers, here is how it works-

Today is the 1st of January, you will get an invoice for services you will use from 1st of February to 28th of February (as if Simple Servers is run by a group of Astrologers and Astrophsyicsts who can absolutely predict what will your usage of their service be, 30 days from now). This invoice shall be due to be paid by the 1st of February, but if you do not clear this invoice today, on the 1st of January, your services shall be terminated, today, for which you had already paid on the 1st of December, the previous year. So effectively meaning, if you do not wish to continue using the services of Simple Servers, 1 month from you, you would have anyway paid for that month. In any case, you would lose out on the Server fees for 1 month, if you want to terminate your services with Simple Servers. To a company trying to pull off a stunt like this in 2019, all I can say is, Good Luck guys, you have just triggered the 1st switch to your eventual fall.

All long term services give a month's credit to users, but Simple Servers, by this clever practice, is in effect having its users invest 2 months of their billing amount into the company, without any interest or returns. An apparently smart but effectively stupid move considering the market scenario in 2019.

I sincerely wish them a great deal of luck as they really need it pulling of such malafide practices in these competitive and customer focussed business scenarios today.
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Edit 1- Response to Mr. Parry's Comment

Dear Mr. Parry
The world would really have been a better place if people, and companies, walked the talk, but unfortunately, like with most people, SS does not walk the talk.

In your reply, you mentioned-
"You state that payment for an invoice raised on 1st of January for the month of February is due right away, but this is quite incorrect."

Sir, if your policy is actually as you are claiming it to be, I would like you to explain the following email we got from your support team when we raised a ticket for suspension of services-

"Hi,
Thank you for contacting us.
On checking, I can see that the account is suspended due to Overdue on Payment. The invoice 119101 for the server is still unpaid. Please make sure that you haven't missed the invoice. If so, please complete this asap. Once this has been completed, we will activate the account back.
Could you please have a check.
If you have any further queries, please feel free to contact us. We are really happy to help you.
Regards
Ava Juliet
Simple Servers Support"

Now if you could check your systems and see the invoice number mentioned by Ms Ava, the due date on the invoice is 1st of November 2019 while our services were suspended on the 2nd of October 2019. due to non-payment of the invoice.

Coming to another point you made in your comment-
"On or around 3 days prior to the due date we will collect the payment due. This makes sure that any potential payment problems are picked up, and our customers have time to rectify any problems.
If payment is collected successfully, the service renews.
If payments fail, we issue a payment failure notice. If payment is still not collected past the due date we issue warning for 3 days, and then if payment is not collected we suspend services."

I do not recall, in the last couple of months if we ever received any such warning emails. Even in this instance, the services were just suspended, no warnings, no emails, no notifications, straight termination.

I would urge you to check your email logs and support logs and check on my claims.

The next time you plan to respond to comments, it would serve you to delve deep, investigate at your end and then reach out to the keyboard Sir. Responses without due homework, reflect bad on your company and yourself.

I look forward to further comments from you, Mr. Parry.

Regards
JK

I've raised tickets a few times in the last couple of years for routine things to do with installing certificates, adding files, or "how to" queries. The response has been quick and to the point each time, so I am very happy with the service, and with reliability and speed of the server, too.

One thing could be better, and that is navigation, e.g. to the cPanel, and I could not see a way to download files and folders from the file browser but neither of these is worth removing a star for because it is a much simpler user experience than I have had with other providers.

There are no words to describe when a company puts profits before there customers as these people have.

Simple servers have been bought but a company called iomart Group a completely self-absorbed, self-interested organization.

They have taken down my site as well as hundreds of other e-commerce sites and has nothing to do with improving service and only to save costs for themselves.

They could and should have migrated our sites on a temporary server but they could not care less about service or our companies and have done it the cheapest way to benefit only themselves, no reputable server company would do this.

There are no timeframes, no support, nothing. If they really must take down customers' sites, they should be doing this during the night at perhaps 2-3am, not at 6.pm and informing customers via email on how we can keep our sites up with an alternative server or something whilst they do the work.

This is poor, really poor and will be moving to UK fast on Monday please, please do not choose these guys to host your site. Please consider other companies who take a hit on profits and make you a priority.

This is the reply by Iomart "Head of operations"
Hello,

We did notify you and it is officially night.

Best Wishes

Phil Parry
Simple Servers

This was at 6pm "officially night "

Phil - NO EMAILS WHERE SENT TO ME... IF A NOTIFICATION WAS MADE CLEAR IT WAS IN YOUR DASHBOARD, I NEVER LOG INTO YOUR DASHBOARD, I HAVE NO NEED TO DO SO UNLESS SOMETHING GOES WRONG.

IT IS NOW ALMOST 12PM AND MY SITE IS STILL NOT UP

We run a large Magento site and find the staff are very helpful and the services are very good value for money. Recommended.

getting big headed.. reported an issue didnt want to kno anything about it stay away... take your money and dont want to kno you.. when i told them i have a couple of servers the cheeky guy said well its only 4 servers you have.. what!!!!! wow £650x4=£2600 a month is nothing for them they dont value you at all.. the person i spoke to was Ciaran Power and he basically said we dont give a s""t if you got 4 servers we have customers with 50 wow

when this was run properly by mr david howes he was an excellent guy any issues he would help ..

anyways guys you have been warned go to a proper company that will deal and treat you properly if you want to waste your money then use these...

regards

We are a web design company and have been working with simpleservers for several years by referring over a dozen customers. However, a recent experience with them has made us doubt the integrity of the company and we hence we have started pulling out all of our customers who are hosted with simpleservers.

We had an affiliate account with them which we had not logged in for a while. There was a breach of security and one of their in-house staff tried to change our login email ids and post a request to withdraw the funds himself. This has to be an inhouse job since we did not receive any notification on the email id being changed. Im guessing their systems are updated enough to send out an email id if the login id is changed.

When we contacted them to look into this issue for us, what was supposed to be addressed was the breach of security, instead, they closed the affiliate account without offering any explanation.
And none of the calls or emails to support were responded except template replies.

I shall consider this issue resolved only if simpleserver not just pays us the affiliate amount due to us, but gives us an explanation on who within their company tried to do this hideous task.

Since the integrity of the company is a big question mark, we have started moving all our clients away from them, to nexcess.

really helpful and patient guiding a luddite through the process!

Raised an issue where around 14% to 22% of my cpc clicks with a correct url are resulting in a 404 and told its all fine.
In last 30 days has resulted in over £1400 of marketing resulting in a 404.
Had to restart server twice this morning alone as it became unresponsive to visitors.

I was impressed with the support I received and the patience with which the staff members walked me through what needed to be done to fix the issue. Thank you

If you run Magento these are the guys, real specialists with top rate service.

Stay away from this company they are a joke they don't want to help you when you have a support issue. All there interested in is taking your money. If you're interested in a real host look elsewhere.

Having been an online developer for over 13 years I have used a lot of different hosting providers in my time but none have ever come close to Simple Servers. Their support is fantastic and the servers they provide extremely powerful. I would recommend to anyone who wants security in their online business. Simple Servers make it easy to sleep at night A++

Only been working with these guys a week now. But I am very impressed with their prompt and efficient support. Will keep you updated throughout the journey.

Recently joined up and have already raised a few tickets which have been answered and solved within minutes.

Always quick to respond to any questions or issues. Great support and efficient in carrying out requested tasks

Always get a fast and efficient response to my queries. Very little down time on my site.

Always very helpful.
Good communications,act fast, very easy to deal with.