Sent an email to the information address about the an event at the F1. A girl called Lucy replied straight away with helpful answers and even managed to sort a refund as i had booked the wrong day. W... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I would rather rate 0 stars. We booked karting on 22 July 2026. Suddenly our CONFIRMED booking was cancelled without any explanation. Moved to 23 July where we are no longer in Silverstone. No other a... Se mere
Virksomheden har svaret
The staff member that responded to my query, had looked up my ticket details so her response was specific to me, she was able to offer advice on other issues for me, again tailored to my needs (disabl... Se mere
Virksomheden har svaret
I emailed in with a problem, Sam emailed me back and we had a conversation which was so helpful, eventually going the extra mile for me to get me what I needed. As someone who deals with the public a... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
The ultimate destination for motorsport enthusiasts, thrill-seekers, and unforgettable experiences! We’re renowned worldwide as the home of British Motorsport. From adrenaline-fueled race days to immersive driving experiences, we offer something for everyone. Explore our state-of-the-art facilities, including trackside hospitality, adrenaline-pumping days out, and luxurious Escapade stays for a truly unforgettable getaway. Whether you're cheering from the stands or behind the wheel, Silverstone promises an experience like no other.
Kontaktoplysninger
JBC Silverstone Circuit, NN12 8TN, Silverstone, Storbritannien
- enquiries@silverstone.co.uk
- silverstone.co.uk
4,3
Fremragende
1 t anmeldelser
Har besvaret 95 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Emailed regarding camping for BRDC…
Emailed regarding camping for BRDC Classic 2026, and they responded that it was a work in progress at the moment and to keep looking at website
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you for your review. We are glad to hear our team were able to respond to your enquiry about camping for the BRDC Classic 2026. The camping details for this event are still being finalised, so the best place to find the latest updates will be the Silverstone website.
We appreciate you getting in touch, and we look forward to sharing more information as soon as it becomes available.
Sue is really efficient
Sue is really efficient, super friendly and has sorted everything I asked to make our visit memorable
4. februar 2026
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you so much for your lovely feedback. We are delighted to hear that Sue was efficient, friendly, and able to sort everything you needed to help make your visit memorable. We will be sure to pass on your kind words to her.
We really appreciate you taking the time to share your experience.
Sam provided excellent customer…
Sam provided excellent customer service, and was able to help me quickly and efficiently!
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you for your lovely feedback. We are delighted to hear that Sam was able to assist you quickly and efficiently. We will be sure to pass on your kind words.
We really appreciate you taking the time to share your experience.
The staff are very helpful but Sue Davidson was great the…
The staff are very helpful but the website is very complicated and not easy to navigate a phone line would be very helpful.
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you for your feedback, and for your kind words about Sue. We are delighted to hear she was able to help. We will be sure to pass your comments on to her.
We are sorry to hear that you found the website difficult to navigate. We understand how important it is for the booking process to feel clear and straightforward, and your feedback is really helpful as we continue to improve the online experience.
We currently handle enquiries by email to ensure each case is routed to the right team.
Thank you again for taking the time to leave your review.
Friendly fast response
My fault for ordering the wrong tickets. Contacted about changing them and another query I had. Dealt with Grace and had a fast, friendly response and sorted out my enquiry with no fuss. Top people to deal with.
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you for your kind review. We are really pleased to hear that Grace was able to help you so quickly. It is great to know you found the service friendly, efficient, and easy to deal with.
We really appreciate you taking the time to share your experience.
Very efficient and quick response time
Very efficient and quick response time. Handled my query and swapped over an error I made on my order.
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you for your great feedback. We are really pleased to hear that your query was handled quickly. Providing fast and efficient support is something our team works hard to deliver, so your comments are truly appreciated.
Thank you again for taking the time to share your experience.
PA scheme for British GP
Me and my wife purchased 2 tickets for the British GP 2026 and applied for the PA scheme due to me having disabilities. We sent across the proof with the completed form on Friday afternoon and received a reply Monday morning confirming we have been approved and the refund for my wife’s ticket has been processed. We couldn’t believe on how fast they sorted it and can’t thank them enough for such good service
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you so much for your fantastic review. We are delighted to hear that your PA application for the 2026 British Grand Prix was processed so quickly. Making the process clear, accessible, and efficient for guests is very important to us, so your kind words mean a great deal.
We really appreciate you taking the time to share your experience, and we hope you both have an amazing time at the Grand Prix.
I purchased 2 tickets for F1 British…
I purchased 2 tickets for F1 British Grand Prix 2026 3 day weekend for my son who is autistic and needs a personal assistant with him i applied for the PA to get a carer in for free you need to buy the tickets first then send in your details and proof you need an assistant and you get a refund for the assistants tickets I did this at 1am 2nd Feb and I received an email at 11:30am with confirmation that we will be refunded for the ticket for our carer,
Absolutely the best service I've every received..
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you so much for your wonderful review. We are delighted to hear that your PA application for the 2026 British Grand Prix was processed so quickly and that you received confirmation without delay. Ensuring guests who require additional support have a smooth and reassuring experience is incredibly important to us, so your feedback truly means a lot.
We hope you and your son have an unforgettable weekend at the Grand Prix.
Very efficient reply form Silverstone…
Very efficient reply form Silverstone enquiry about Car Fest 2026.
29. januar 2026
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you for your review. We are really pleased to hear that you received a very efficient reply regarding your CarFest enquiry. Providing quick and helpful support is something our team prides itself on, so your feedback is greatly appreciated.
We look forward to welcoming you to Silverstone for CarFest 2026.
F1 Silverstone 2026
I've booked tickets for F1 Silverstone 2026 & had a question, email the team & ask to be called, Katie called me & was most helpful & answered my question, all good. Great to speak with real people. *****
29. januar 2026
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you for your review. We are really pleased to hear that Katie was able to provide you with assistance. It is great to know the support you received felt personal and helpful.
We really appreciate you taking the time to share your experience, and we look forward to welcoming you to Silverstone in 2026.
Applied for the carers ticket for the…
Applied for the carers ticket for the 2026 F1 , my son in law purchased 7 tickets and glamping for all 7 of us .
Unfortunately he put the wrong name in the carers section and has been rejected by Silverstone .
He then re applied with the correct name on the form , only to be rejected again .
We have sent 3 emails in to resolve the issue, only to be told once the original application was sent it can’t be a mended. I find this hard to comprehend, we send people to space and back ! But cant amend a genuine mistake on a computer.
I know it is not a given right for a carers ticket , but leaves a poor experience so far
27. januar 2026
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you for taking the time to share your feedback, and we are very sorry to hear about the frustration you have experienced while applying for a Personal Assistant ticket for the 2026 British Grand Prix.
We completely understand how disappointing this situation must feel, particularly when plans have already been made for such a special event involving your family. While PA tickets are not guaranteed, we appreciate how discouraging it can be when an application is unsuccessful due to an error rather than eligibility.
As outlined on the PA application form, applications must be submitted through the account of the individual requiring assistance, or their companion/guardian. This process is in place to ensure we can correctly identify and support the right individuals, and unfortunately once an application has been submitted under an incorrect account, it cannot be amended or transferred. Each application is reviewed individually and remains subject to approval at our discretion.
That said, we do recognise how this has impacted your experience so far, and we are sorry that this has left a negative impression and we will use this feedback in our review at the end of the season.
Thank you again for raising your concerns. We appreciate you taking the time to let us know, and we hope that the rest of your Grand Prix planning and visit will be a positive one.
Overall a good customer service
Overall a good customer service experience.
I needed to change the date for my booking and although initially was told it couldn’t be moved, Eryn did so as a gesture of good will which was much appreciated. Communication was quick so my issue was resolved in no time. Looking forward to the experience!
27. januar 2026
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you for your feedback. We are really pleased to hear that Eryn was able to assist. It is great to know the communication was quick and that your issue was resolved so smoothly.
We appreciate you taking the time to share your experience, and we hope you have a fantastic time on track.
Would have been 5 but it took so long…
Would have been 5 but it took so long to get tickets exchanged, this was down to the person I was dealing with being off and nobody picked up my enquiry. I stuck with the emails and got my tickets exchanged promptly, which I am delighted about
26. januar 2026
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you for your feedback. We are sorry to hear that your ticket exchange took longer than expected, especially due to your enquiry not being picked up while the team member you were dealing with was away.
We are pleased to hear that once your enquiry was picked up, your tickets were exchanged promptly and you are happy with the outcome. Thank you again for your patience and for taking the time to share your experience.
I contacted the help desk with a query…
I contacted the help desk with a query over my booking - Eryn was extremely prompt at replying on three occasions and completely answered all my issues.
26. januar 2026
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you for your lovely feedback. We are really pleased to hear that Eryn was able to reply so promptly and address all of your booking queries clearly. We will be sure to pass on your kind words, she will be delighted.
We really appreciate you taking the time to share your experience with us.
Trying to book a session was virtually…
Trying to book a session was virtually impossible and then they wanted an addition £65 in addition to the £199 because it was prime WITHOUT telling us on the booking page
Their web site is enough to drive you mad.
Pity we paid for a session with them instead of Truxton.
If you want a positive experience, go elsewhere.
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you for taking the time to share your feedback. We’re really sorry to hear that your booking experience felt frustrating that’s certainly not what we want for any of our customers.
To clarify, all pricing information (including Prime session surcharges) is displayed throughout the booking journey. It appears the details may have been missed, which can happen. We’ve checked our system and can confirm that everything was shown as intended, but we completely understand how this may have felt unclear from your side.
It’s also worth noting that Sam was happy to assist with getting your session booked and was awaiting your reply so he could complete this for you. We’re always here to help if the online process feels overwhelming.
Of course, we don’t want you to feel disappointed or tied into something you’re not comfortable with. If you’d prefer to attend an experience at Thruxton instead, we’re more than happy to offer a full refund for your unused session just let us know.
If there’s anything more we can assist with, please don’t hesitate to get in touch.
Responded so quickly and were so…
Responded within 48 hours about PA tickets and responded so quickly and were so helpful about parking. Polite too. Couldn't ask for more. This is for Grand Prix, they were the same last year for the festival.
Thank you Silverstone.
26. januar 2026
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you so much for your kind feedback. We are really pleased to hear that our team were able to respond quickly to your PA ticket enquiry and assist with your parking questions. It is great to know you found the service helpful and polite, and we truly appreciate your continued support after your positive experience last year too.
Thank you again for taking the time to share your experience. We look forward to welcoming you to the Grand Prix!
Timely and efficient.
Timely, friendly and efficient service giving me confidence in the help and response.
26. januar 2026
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you for your kind feedback. We are really pleased to hear that you found our service timely, friendly, and efficient. It is great to know we were able to give you confidence in the support you received.
We really appreciate you taking the time to share your experience.
Good assistance
Need help amending my booking, very helpful and problem solved immediately.
26. januar 2026
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you for your feedback. We are really pleased to hear that our team were able to help amend your booking quickly and get everything sorted for you right away. Your kind words are very much appreciated.
I made an error when purso helpfulchasing…
I made an error when purchasing campsite tickets for my daughter and I to go to the grand prix, when I reached out to Silverstone they were unbelievably good.
Nicky emailed me reassuring me that she would fix things and true to her word she phoned at arranged time.
My daughter and I are now off to the GP and cannot wait !
NICKY, you are a diamond and Silverstone are very lucky to have you, thanks so much.
22. januar 2026
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you so much for sharing your experience. We are delighted to hear that Nicky was able to help resolve your ticket issue so quickly and reassuringly. It is wonderful to know she kept you updated, called exactly when arranged, and made sure everything was sorted for you and your daughter.
We will be sure to pass on your lovely message, she truly is a star, and we are very lucky to have her on the team.
We are thrilled you are both all set for the Grand Prix now. We hope you have an unforgettable weekend!
Excellent Customer Service
Emailed to make some changes to our seating in the Grandstands for the Grand Prix. . Very efficient and polite replies and advised I would be called . The call came from Val as had been stated . Had excellent run down of options outlined in some detail without rushing.which was then actioned immediately and exactly what we wanted . Silverstone is a premium venue and has an excellent premium service to go along with this.
21. januar 2026
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you so much for your wonderful review. We are delighted to hear that your enquiry was handled efficiently and professionally. It is great to know that our email communication was clear and helpful, and that Val’s follow‑up call provided the detailed guidance you needed without feeling rushed.
We are really pleased the final outcome was exactly what you wanted. We are committed to delivering a premium level of service, and your feedback means a lot to us.
Thanks again for taking the time to share your experience. We look forward to welcoming you to the Grand Prix.
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