Sent an email to the information address about the an event at the F1. A girl called Lucy replied straight away with helpful answers and even managed to sort a refund as i had booked the wrong day. W... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
When you intend not to give any support or alternatives to the cancelled kart session you should stop sending these stupid requests for a review. Now you have received 2 times 1 star. If I were you an... Se mere
The staff member that responded to my query, had looked up my ticket details so her response was specific to me, she was able to offer advice on other issues for me, again tailored to my needs (disabl... Se mere
Virksomheden har svaret
I emailed in with a problem, Sam emailed me back and we had a conversation which was so helpful, eventually going the extra mile for me to get me what I needed. As someone who deals with the public a... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
The ultimate destination for motorsport enthusiasts, thrill-seekers, and unforgettable experiences! We’re renowned worldwide as the home of British Motorsport. From adrenaline-fueled race days to immersive driving experiences, we offer something for everyone. Explore our state-of-the-art facilities, including trackside hospitality, adrenaline-pumping days out, and luxurious Escapade stays for a truly unforgettable getaway. Whether you're cheering from the stands or behind the wheel, Silverstone promises an experience like no other.
Kontaktoplysninger
JBC Silverstone Circuit, NN12 8TN, Silverstone, Storbritannien
- enquiries@silverstone.co.uk
- silverstone.co.uk
4,3
Fremragende
1 t anmeldelser
Har besvaret 93 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Disgusting!!!!
Disgusting. Simple as that. Dont bother trying to get help if you're disabled, sent a hospital letter in for my mobilty from my MS Specialist along with PIP & blue badge. Didnt want to know, they are only interested in healthy people with plenty of money to waste. Prices for Moto GP in August are an absolute joke, along with everything else they rob you for as well like food, drinks, souvenirs, overnight camping, the list goes on.... do yourselves a favour & watch it on tv or be prepared to be robbed left right & centre. If you're disabled (I have MS & cant walk over 50m) dont bother as you wont get an ounce of help. Discrimination at its finest & being fleeced of many hundreds of pounds just to see a bike race....Silverstone hold your heads in shame
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you for taking the time to share your experience. We are very sorry to hear how disappointed you felt during our Personal Assistance application process. Our Personal Assistance (PA) Scheme is based on the approval of a valid application and meeting the eligibility criteria outlined in our accessibility policy. You can read the full details of the scheme, including the evidence required and how applications are assessed, here: https://www.silverstone.co.uk/visit-eat-stay/accessibility/personal-assistance-ticket-scheme
We never want anyone to feel unsupported, and your feedback is important to us. It will be shared with the team so we can continue improving how we communicate and guide guests through the process.
Ticket exchange
Ticket exchange
I reached out to exchange a grandstand ticket for a general admission ticket so I could attend with my young son. I'm so grateful for the accommodating and friendly support that I received for what will surely be an unforgettable weekend.
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you for sharing your experience with us. We are so pleased to hear that our team were able to help with your ticket exchange and ensure you and your son can enjoy the weekend together. It is wonderful to know the support you received felt friendly and accommodating.
We really appreciate you taking the time to leave this review.
Val was so helpful
Val was so helpful, resolved my issue straight away, thank you so much! Absolutely love Silverstone! Customer service is awesome and Val is a true asset to the team, thank you again!
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you so much for your wonderful review. We are delighted to hear that Val was able to resolve your issue so quickly and that her support made such a positive impression. It is fantastic to know you love Silverstone and that our Customer Service continues to stand out for you.
Your kind words will be shared with Val and the team. Thank you again for taking the time to leave such great feedback.
The customer service agent Lauren
The customer service agent Lauren, was fast, understand and gave great support. A real credit to Silverstone5
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you for taking the time to leave this great review. We are delighted to hear that Lauren was able to support you so quickly and effectively. It is wonderful to know her understanding and helpful approach made such a positive impression.
Your feedback will be shared with Lauren and the team. Thank you again for your kind words.
Sorted enquiry
Booked tickets for the MotoGP, but realised I'd made an error with location. I made an online request which was dealt with by Val, who was superb. Understanding, friendly and helpful, as well as being efficient and effective. Sorted my request with no drama.. Thank you.
7. januar 2026
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you for taking the time to leave this lovely review. We are delighted to hear that Val was able to assist you so efficiently. It is great to know she handled your request with such understanding, friendliness and professionalism, and that everything was resolved smoothly for you.
Your feedback will be shared with Val and the team. Thank you again for your kind words.
Outstanding support from Sue in Accessibility – truly exceptional service
I honestly cannot praise Sue in Accessibility at Silverstone enough. From start to finish, she was an absolute legend to deal with.
I had many questions, many requests, and even managed to make a mistake along the way — and Sue handled everything with total professionalism, patience, and genuine kindness. Nothing was ever too much trouble. She was always on hand, incredibly responsive, and went above and beyond to make sure everything was sorted smoothly and without any fuss at all.
What really stood out was how easy she made the whole process feel. Instead of stress, we felt supported and reassured every step of the way. Thanks to Sue’s help (and her fixing my error so effortlessly!), we’re now genuinely excited and looking forward to attending the Grand Prix this year.
Exceptional customer service like this is rare. Sue is a real credit to Silverstone and the Accessibility team — thank you so much for making such a big difference.
Highly, highly recommended.
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you so much for sharing such an outstanding review. We are thrilled to hear how exceptional your experience with Sue in our Accessibility Team has been.
We are delighted that her support made the process smooth and stress‑free, and that she was able to resolve everything so effortlessly for you. Knowing this has helped build excitement for your upcoming Grand Prix visit means a great deal to us.
Your feedback will be shared with Sue and the wider team. Thank you again for taking the time to recommend us so highly.
Every year always helpful
Every year always helpful, no different this year, the support and disabilities team are second to none.
7. januar 2026
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you so much for your kind words. We are delighted to hear that your experience has been consistently positive year after year. Our Customer Service and Accessibility Team will be especially pleased to know their efforts made such a difference once again, they truly take great pride in what they do.
Your feedback means a great deal to us and will be shared with the team.
Amazing Customer service from Val
Amazing Customer service from Val. She went above and beyond to help me. Great service
7. januar 2026
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you so much for sharing your experience. Val will be thrilled to hear your feedback. It is wonderful to know she went above and beyond to assist you. We truly appreciate your kind words and are delighted you received such great service.
Customer service review
Contacted customer services with queries, they responded quickly and the response was well worded as to understand.
Recieved the response we needed to progress with ticket purchase, very helpful, prompt and concise.
6. januar 2026
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you for sharing your feedback. We are delighted to hear that our Customer Services team were able to respond quickly and provide assistance to help you move forward with your ticket purchase. It is great to know you found the support helpful, prompt and concise.
Very helpful support staff and look…
Very helpful support staff and look forward to going again soon.
26. december 2025
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you for your lovely review. We are delighted to hear that you found our team very helpful. We are looking forward to welcoming you to Silverstone.
Immediate email reply to questions.
Immediate email reply to questions.
3. januar 2026
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you for your review. We are really pleased to hear that our team were able to assist you quickly. If you need anything else ahead of your visit, we are always happy to help.
Driving Experience
Sam - Thank you for your support in resolving the booking of my son's driving experience.
2. januar 2026
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you so much for your kind feedback. We are really pleased to hear that Sam was able to help get your son’s driving experience booking resolved. We hope he has an incredible time on track.
Really disappointed with the customer…
Really disappointed with the customer service received. I got 2 separate Christmas gifts from different people which were tickets to the motogp. I don’t need 4 tickets so asked if I could transfer 2 of those tickets to the 2027 event, gift card for merchandise, anything but a refund and the answer was a simple NO, told me to give them away to a friend or colleague. Pretty disgusting when they want me to give my Christmas present away which was in no way an error on my behalf. Silverstone will have no problem selling the tickets, this was just pure spiteful, I appreciate they have a do not refund policy but under the circumstances for an issue out of my control they could have done something or allow me to sell them on. I will think twice about attending silverstone events after this year.
**EDIT so if the initial named booker that contacts you then you will amend the booking?
25. december 2025
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you for taking the time to share your feedback. We are really sorry to hear how disappointed you have been with your recent experience, especially as the duplicate MotoGP tickets were received as Christmas gifts and the situation was outside your control.
We understand how frustrating it must have felt to end up with more tickets than you need. Our team did look into all available options, but MotoGP tickets are non‑refundable and we are unable to move them to a future year or convert them into credit. We are also unable to amend bookings unless we are contacted by the initial named booker. We appreciate this was not the outcome you were hoping for, and we are sorry that the alternatives we could offer were limited.
Your comments have been shared with the team, and we are grateful you took the time to explain your situation. We are sorry this experience has left you feeling disappointed.
Lap of Lights New Years Eve
We were looking for something a bit different to do for New Year's Eve this year and this didn't disappoint. With both young children and teenagers to keep happy, this event was perfect. A hiccup in travel arrangements getting there meant we had to contact the accessible team who were extremely helpful and eased our concerns. Overall a fabulous experience.
31. december 2025
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you so much for your lovely review. We are delighted to hear that Lap of Lights made for a memorable New Year’s Eve.
We are also really pleased to hear that our team were able to support you when your travel plans hit a bump. The team will be thrilled to know they helped ease your concerns and keep your evening on track.
Thank you again for choosing to spend New Year’s Eve with us and for taking the time to share your experience. We hope to welcome you back to Silverstone again in the future.
Lucy 5 Star service
Lucy, who handled our query was extremely professional and very prompt in replying to all our emails. Nothing appeared too much trouble to her and she was very courteous and reassured us that everything had been sorted and was all correct after a change of email account
30. december 2025
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you so much for your lovely review. We are delighted to hear that Lucy provided professional and prompt support throughout your query. It is great to know she was able to reassure you and ensure everything was correctly updated after your email change. We really appreciate you taking the time to share your experience.
Very disappointed with the lack of care…
Very disappointed with the lack of care and empathy that due to no fault of my own (not having a car due to it being in the garage and hire car being taken back) we are unable to attend the lap of lights that I had booked for my husbands birthday and not entitled to a refund despite no way of us being able to get there. I understand that you have a no refund policy but feel in this instance some kind of refund would have been the right thing to do.
31. december 2025
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you for sharing your feedback. We are really sorry to hear about your situation and how this affected your plans for Lap of Lights, especially as it was booked for your husband’s birthday. We understand how frustrating it must feel to be unable to attend through circumstances outside your control. While our refund policy applies to all bookings, we appreciate you taking the time to explain what happened. Our team has been in contact with you, so please keep an eye on your inbox for any updates.
Excellent first class response very…
Excellent first class response very professional
31. december 2025
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you for your wonderful feedback. We are really pleased to hear you received a first‑class and professional response. Your support means a lot to us.
Excellent service
Excellent service, Val really helped my sort an additional purchase out for my autistic brother as it originally wouldn’t let me book the seat next to me although it was available.. Thank you ☺️ Can’t wait for Silverstone 2026!
30. december 2025
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you so much for your lovely review. We are delighted to hear that Val was able to help you secure the extra seat for your brother, we know how important it is for you to sit together, and we are glad we could get everything sorted smoothly. We really appreciate you taking the time to share your experience, and we look forward to welcoming you to Silverstone.
Query regarding the shuttle bus
Query regarding the shuttle bus. Their response was very quick and helpful. Great customer service.
29. december 2025
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you so much for your kind words. We are really glad our team could help you quickly with your shuttle bus query. Providing clear and helpful support is something we care about, and it is great to know we delivered. We appreciate you taking the time to share your experience.
Fantastic customer service from Sue!
Fantastic customer service from Sue in helping to amend our booking and assist in sorting our accessible tickets for the 2026 F1 Grand Prix. Really quick response time and very efficient with all communication. Thank you!
16. december 2025
Uopfordret anmeldelse
Besvarelse fra Silverstone
Thank you so much for your lovely feedback. We are delighted to hear that Sue was able to assist with your booking and accessible tickets so efficiently. We’ll be sure to pass your kind words on to her, she will be thrilled. We look forward to welcoming you to the 2026 British Grand Prix.
Dette er Trustpilot
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