I recently purchased the halo hair from SilkaraHair and I'm absolutely thrilled with it! The quality of the hair is top-notch, silky smooth, and blends seamlessly with my natural hair. The color match... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I was skeptical at first, but this heatless curler set is magic. My hair is naturally stubborn, but I woke up with soft, bouncy curls that lasted all day. No heat damage, no effort—just amazing result... Se mere
Virksomheden har svaret
I bought the medium brown clip in hair extensions for my wedding and absolutely loved them! I got them for volume rather than length (purchased 14 inch ones) and they matched my hair perfectly and he... Se mere
Virksomheden har svaret
My order was delivered quickly and the product appeared to be good quality, however the colour was extremely light compared to the photos. Having said this, I sent an email explaining that the item... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
No Salon Markups! Hair salons markup their prices up 8-10x the actual cost for hair extensions. We do things differently. No hefty price tags, just premium quality hair extensions delivered right to your doorstep. Full & long hair is probably one of the biggest dreams of every woman. With our Secret Extensions this dream finally becomes a reality! We use high-quality, eco-friendly materials to craft our extensions, offering a natural hair-like appearance that elevates your beauty effortlessly. Fuller, longer, hair in seconds: Dream hair just got real; get it every day of the week with our Halo Hair Extensions. Effortless and low maintenance: Easy to use, manage, and upkeep; our halo extensions don't demand much, just a head that's halo ready. Zero damage to your own hair: Get the hair you've always wanted but never knew you could, without damaging your real hair, your morning routine, or your wallet.
Kontaktoplysninger
1-7 Pelican St, 2010, Surry Hills, Australien
- info@silkarahair.com
- silkarahair.com
3,7
Middel
72 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Keen to buy, but...
Keen to buy, but they mention a choice of human remy hair or synthetic hair. When you buy for example the old Zala website has clear listings and prices for both types, but this is unclear when shopping on the Silkara site. I typedb remy human Halio in and Halo's come up with no description of the hair type used.
Will probably buy the synthetic anyway, but feel like i wasted a lot of time trying to find out wjhat they are made of.
11. november 2025
Uopfordret anmeldelse
Besvarelse fra Silkara Hair
Hi there,
Thank you so much for your honest feedback — and for considering shopping with Silkara Hair!
We’re sorry the product details weren’t clearer during your browsing. You’re absolutely right — distinguishing between Remy human hair and synthetic options should be easier, and we’re actively working on improving this across our site.
To clarify: Yes, we do offer Halo extensions made with 100% Remy human hair, in addition to synthetic options. Some listings may not have clearly stated this yet, but we’re in the process of updating all product descriptions.
If you’d like help finding the right one, feel free to email us at info@silkarahair.com — we’d be more than happy to send direct links and help with colour matching too.
Thanks again for your helpful feedback, and we hope to welcome you as one of our happy customers soon!
👉 silkarahair.com.au
Warm regards,
Silkara Hair Team
My product never arrived
My product never arrived, and they wrote about an insurance company that did nothing but ask for a number from who-knows-where, just to avoid refunding my money... I felt scammed.
27. september 2025
Besvarelse fra Silkara Hair
Hi Yesenia,
We’re truly sorry to hear that you haven’t received your order — we understand how frustrating that must be.
According to our system, the parcel was marked as delivered by the courier. In cases like this, we always guide customers to submit a claim through the shipping insurance provider we use to receive refund, which helps protect both our customers and businesses like ours. It’s definitely not our intention to avoid responsibility, and we’re here to help make this right.
It sounds like there may have been a misunderstanding in the process. Please contact us again at info@silkarahair.com with your order number, and our team will personally assist you in completing the claim or arranging a solution to ensure you’re not left out of pocket.
We’re committed to excellent customer service, and we want to resolve this fairly — just as we have for many other valued clients.
Warm regards,
Silkara Hair Team
www.silkarahair.com.au
Excellent value for money
Easy to order. Delivered within 2 weeks. Value for money was excellent
11. oktober 2025
Besvarelse fra Silkara Hair
Hi Heather,
Thank you so much for your lovely review! 💖
We’re so glad to hear that your topper arrived on time and that you found it to be excellent value for money.
It means a lot to us when customers have a smooth and positive experience — we truly appreciate your support!
Warmest regards,
Silkara Hair Team
www.silkarahair.com.au
I feel much more confident when wearing…
I feel much more confident when wearing my hair topper. It was wearable from when I unwrapped it after a good brush. I can style it when I do my hair. I received it earlier than advised which was excellent
5. september 2025
Besvarelse fra Silkara Hair
Thank you so much, Sue! 💕 We’re so happy to hear your human hair topper helped you feel more confident and arrived earlier than expected — that’s exactly what we aim for!
Discover our full range of 100% human hair extensions, including silk base toppers with bangs, clip-in extensions, halo extensions, and more — all designed for a natural, comfortable, and salon-quality look. Explore the latest styles and colours at silkarahair.com.au ✨
Fast service great quality.
14. september 2025
Besvarelse fra Silkara Hair
Thank you so much, Kate! 💕 We’re thrilled to hear you loved your Silkara™ Secret Hair Instant Curly Messy Bun and our fast service.
If you enjoyed this piece, explore our full range of 100% human hair and innovative synthetic material extensions, including silk base toppers with bangs/fringes, clip-in extensions, buns, ponytails, and halo styles — all designed for effortless beauty and a natural look. Discover more at silkarahair.com.au ✨
Besvarelse fra Silkara Hair
Thank you so much, Addi! 💕 We’re so happy you loved your Silkara™ Secret Hair Instant Curly Messy Bun and Silkara™ Hair Messy Curly Bun Top — they’re perfect for adding instant volume and effortless style.
We’re delighted you enjoyed our service and hair quality! ✨ Don’t forget to explore our full range of 100% human hair and innovative synthetic material extensions, including silk base toppers with bangs/fringes, clip-in/tape-in extensions, buns, ponytails, and halo styles — all crafted for a natural, salon-quality look. Discover your next favourite at silkarahair.com.au 💇♀️
Rubbish bonnets of mulberry silk????
The quality of the make of the hair turban was terrible 😞 can I say it is like it came from an online cheap shop
Not the quality given the price. How can I tell if mulberry silk
Little label sewed in ???
Contacted company and while at the beginning were willing to engage that declined rapidly when given evidence and information. They appeared to not really know where the specific product came from
Will NEVER purchase from thus fits agsin
17. august 2025
Besvarelse fra Silkara Hair
Thank you for your feedback. After carefully checking our records, we could not find any email or previous conversation with you regarding this purchase. It appears this review may have been intended for another store.
We take pride in offering high-quality products and excellent customer service, which is reflected in the many positive reviews we’ve received from our verified customers. If you did purchase from us, we’d be more than happy to investigate and assist further — please contact our support team directly so we can resolve any concerns.
Besvarelse fra Silkara Hair
Hi Carmen,
Thank you so much for your kind words! We’re so glad to hear you’re happy with the hair extensions 💖
If you ever need help choosing your next style or colour, we’re always here to assist!
Warm regards,
Silkara Hair Team
Fantastic customer service
Fantastic customer service, and great product. Excellent communication from the store. I’d buy from them again.
13. juli 2025
Besvarelse fra Silkara Hair
Hi Jaymie,
Thank you so much for your kind words! 💖 We’re so glad to hear you had a great experience with both our product and customer service — that’s exactly what we aim for!
Your support truly means a lot, and we’d absolutely love to have you shop with us again anytime.
With gratitude,
Silkara Hair Team
Besvarelse fra Silkara Hair
Hi Caroline,
Thank you for your feedback. We’re genuinely sorry to hear you were disappointed with the initial colour of your product.
However, we do want to share the full story for the benefit of future customers: Before this review was posted, you reached out to us via email — and we responded promptly, offering to send you a new colour of your choice completely free of charge, no return required. You accepted this offer, and we immediately processed a replacement order with confirmation emails sent to you.
At Silkara Hair, we take customer satisfaction seriously and always go the extra mile to make things right — even when the original product was selected without a colour match consultation. We’re proud of our customer service and how quickly we act to support our customers.
We hope you’re happy with the replacement once received, and if you need anything further, our team is here to help 💖
Warm regards,
Silkara Hair Team
I used it for my wedding day style
I used it for my wedding day style. Perfect and looked real.
31. maj 2025
Besvarelse fra Silkara Hair
Hi Lacey,
Thank you so much for your lovely review! We’re honoured that you chose Silkara Hair for your wedding day — what a special occasion. 💍✨
It means the world to hear the extensions looked so natural and helped you feel perfect on such an important day.
Wishing you a lifetime of happiness and love! 💖
Warmest regards,
Silkara Hair Team
I love because isn't natural hair
I love because isn't natural hair . So i don’ feel the energy like i use to feel with the natural hair . The quality are amazing .
Thanks.
6. juni 2025
Besvarelse fra Silkara Hair
Hi Jessica,
Thank you so much for sharing your experience! We’re so happy to hear you love your hair extensions and appreciate the quality. 🌸
It’s wonderful to know that using synthetic hair feels better for you energetically — we hear this from quite a few customers who prefer that option.
Thanks again for taking the time to leave a review and for choosing Silkara Hair! 💖
Warm regards,
Silkara Hair Team
Besvarelse fra Silkara Hair
Hi Charlee,
Thanks so much for your review! We’re so glad to hear you were able to dye the extension to match your red hair — that’s awesome! 🎨✨
It’s great to know our products give you that kind of flexibility and confidence. We’d love to see how it turned out if you’re ever keen to share a photo!
Thanks again for choosing Silkara Hair 💖
Warm wishes,
Silkara Hair Team
Easy to put on / colour matches
I have now purchased two ponytail hair extensions from Silkara Hair. I love them. Easy to put on and match my hair colour almost perfectly. I get compliments each time I wear them.
7. maj 2025
Besvarelse fra Silkara Hair
Hi Kirrily,
Thank you so much for your kind words and ongoing support! We’re thrilled to hear that you’re loving your ponytail extensions and that they blend so seamlessly with your hair — and those compliments are well deserved! 😊
Your review truly means a lot to us. We often hear from customers privately how much they love their Silkara Hair pieces, but it’s usually only the unhappy experiences that get shared publicly. So, seeing your positive feedback here helps us more than you know.
We hope you continue enjoying your extensions, and we’d absolutely love to welcome more reviews like yours from our happy customers! 💖
Warmest regards,
Silkara Hair Team
Totally not good
Totally not good. The pieces were just in plastic shoved in the bag. I thought they would have been protected a bit for being posted. The pieces were nothing like the photo. Very disappointing
8. maj 2025
Besvarelse fra Silkara Hair
Hi Julie,
Thank you for your feedback — we’re genuinely sorry to hear that you were disappointed with your order.
We always strive to balance affordability with quality, and while our products are priced to be accessible, we also aim to ensure they arrive safely and match expectations. The packaging is kept minimal to help reduce costs for our customers and lower environmental impact, but your point about presentation is noted and will be passed to our team.
As for the product not matching the photo, we’d love to investigate further. Sometimes lighting, screen settings, or styling can affect the perceived look. Please feel free to email us at info@silkarahair.com with photos and your order number — we’re happy to assist with a resolution.
Warm regards,
Silkara Hair Team
Wrong colour as nothing like photo
Wrong colour as nothing like photo. Also emailed with photo and never received a reply!
29. april 2025
Besvarelse fra Silkara Hair
Hi Renee,
Thank you for your review, though we’re sorry to hear about your experience.
After reviewing our records, we were unable to locate any email from you regarding this matter. However, we can confirm that you contacted us via our online chat, and we promptly responded with clear instructions on how to proceed with a return or refund.
We always encourage our customers to follow the return process outlined on our website to ensure a smooth resolution. If there was any confusion, we’re still happy to assist—please feel free to reach out again and we’ll gladly help finalise this for you.
Warm regards,
Silkara Hair Team
No good hair curler offer
The hair curler i bought is from a chinese brand. it got broken the second time i use. but thank you for your help got me a refund. quick response too.
27. marts 2025
Besvarelse fra Silkara Hair
Hi Mie,
Thank you for your feedback, and we’re truly sorry to hear that the hair curler didn’t meet your expectations. While we aim to carefully source all our products, electronic devices can occasionally have issues — and we’re always here to make things right if that happens.
We’re glad we could resolve it quickly for you and appreciate your understanding. If you need anything else or have any questions in the future, feel free to reach out anytime.
Warm regards,
Silkara Hair 💕
Quality & speed
15. marts 2025
Besvarelse fra Silkara Hair
Hi Norita,
Thank you so much for your 5-star review! We’re thrilled to hear you loved the quality of our products and fast deliveries. Your support means the world to us, and we’re so glad to have you as part of the Silkara Hair family 💕
With love,
The Silkara Hair Team ✨
Loved the clip-in hair extensions
I bought the medium brown clip in hair extensions for my wedding and absolutely loved them! I got them for volume rather than length (purchased 14 inch ones) and they matched my hair perfectly and held the hollywood waves all day for my wedding day (even on a really hot day too). 100% would recommend.
5. februar 2025
Besvarelse fra Silkara Hair
Hi Jacq,
Thank you so much for your wonderful review! 💖 We’re absolutely thrilled to hear that our medium brown clip-in extensions helped you achieve the perfect volume for your wedding day! 👰✨ It’s amazing to know they held up beautifully—even on a hot day!
Wishing you a lifetime of love and happiness, and we truly appreciate your recommendation! If you ever need anything, we’re always here to help. 💕
Best,
Silkara Hair 🌸
I didn't like them very much
I didn't like them very much. First wash and put them in and bit of the hair was coming out. So they did past very long at all.
4. februar 2025
Besvarelse fra Silkara Hair
Hi Melissa,
We’re sorry to hear that you weren’t satisfied with your extensions. Quality is our top priority, and shedding should be minimal, especially with proper care.
We’d love to understand more about your experience and help resolve this for you. Please reach out to our team at info@silkarahair.com so we can assist you further. Your satisfaction is important to us! 💖
Best,
Silkara Hair
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.