Avril 2026. Excellent accueil aux agences de Lisbonne et Porto. Personnel très agréable et explications au top pour une bonne prise en main du véhicule et de toutes les fonctionnalités. C'était nos 1... Se mere
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Se, hvad kunderne siger
Despite having purchased "zero excess" insurance, I was charged €2,000 immediately after returning the vehicle for minor damage. No independent invoice or proof justifying a full replacement was p... Se mere
Virksomheden har svaret
Had a really wonderful 10 day trip with Siesta! Our pick up and drop off were smooth, it's also really close to the airport which is helpful. The camper was well equipped and comfortable. We toured Po... Se mere
Very friendly staff who gave useful instructions. We have received a very good impression from the Siesta Campers company. Also the whole booking process was very easy and especially the video about t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Siesta Campers Campervan Rental in Portugal and Spain. We’re driven by the pursuit of adventure and the great outdoors. We pour our passion and creativity into restoring and building handcrafted campervans that give a respectful nod to the iconic VW Kombi. We build for adventure and the open road. We want you to be free, wild and embraced in nature while being fully supported by first-class customer service. Experience the thrill of raw adventure, leave no trace and take home long-lasting memories from the holiday of a lifetime.
Kontaktoplysninger
Rua Serpa Pinto, 8150, São Brás de Alportel, Portugal
- 00351 289 843 766
- info@siestacampers.com
- siestacampers.com
3,9
God
64 anmeldelser
Har besvaret 83 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Van window falling off...
Hi Siestacampers
We rented a VW converted camper around Christmas. The van looked nice and the handover was smoth. A few locking straps were broken but nothing serious.
A few days into the renting period, when the van was parked, the rear glass simply went off and fell on the ground. For some brush of luck it didn't broke.Called Siesta and was informed that I should go to a auto glass workshop within the area where I was to have them check it and glued back. Within an afternoon (about 4 hours) it was fixed.
The problem is...I don't work for Siesta. I used my time, from my holidays, to sort out their problem. I obviously asked for compensation based on this and their offer was the money for the tolls plus the cost of the toll identifier (about 50€).
I found it clearly insuficient and didn't accept it and got the reply that this things can happen.... I've been driving for 30 years and it's the first time that a car glass just falls off. Luckilly the car was parked and not in transit.
To be perfectly transparent they still ofered another 35 euro but I was so disapointed that didn't even reply... when you pay 650 euro for 5 days that is not even a full day of rental.
Anyway, there were a couple more things that I had no intention to complain about but since I'm here... - The material used in the conversion seemed to be of poor quality
- the curtains fixing were broken on most places.
- The toll identifier was somewhere lost in the car and no one noticed until we passed one toll, when we call back we were told not to use the auto tolls...
- The cups and cutlery were dirty
- the gas bottle was connected when the van was handed over to us (for safety reasons, when travelling the bottle shoudl be disconnected)
- the advertising was that the price per day was around 70-80 euro but with all the tax and fees the final price was more like 130 euro.
Not happy, not coming back
PS: replying to Siesta campers:
-guys, this was not a VW transformation so please don't put the blame on on them.
-In this camper I'm pretty sure it was a normal gas valve, so don't drive with the gas on.
-Glass does not get exasperated... people do.
23. december 2024
Uopfordret anmeldelse
Besvarelse fra Siesta Campers
Hi Ricardo. We're very sorry that your rental didn't go as smoothly as planned. We try our hardest to make every customer journey the best possible. We know how precious your holiday time is. Unfortunately, we cannot foresee every mechanical issue. We've also never had a window fall out in the last 29 years, so this was new to us; we can only assume it was a manufacturing defect from VW as ALL rear T6 windows and fixing glue is ordered from VW; this may have been exasperated by the bike rack and extra weight added to that door. We've fitted hundreds of windows since 1996 and are authorised glass fitters from most manufacturers. I'm glad that our customer service team got you into a garage immediately and repaired it. It's unfortunate to lose your precious holiday time, and that's why we have a team of fully dedicated customer service agents based in Portugal with specialist camper knowledge and a team of 6 service technicians to keep our fleet fully maintained and our clients on the road. To clarify, we do not operate any drip pricing; the price you see on the website is the price you pay. To note, you added extras like bike racks, levelling blocks, etc. Your van rental was €407 plus the service charge €80.49 plus IVA = €599; therefore, your daily rate was €85.65. We believe this is good value for a brand new 75k VW Campervan. We offered you one whole Day rental as compensation, which we thought was fair. It seems it was short of what you thought you should be compensated for, and we're happy to discuss this further. We're also upset to hear you find the materials in our camper to be of poor quality. We've spent years searching for and buying only the best equipment from Germany, the UK, and Italy, and the fact that we have the fewest problems with our own built vans is a testament to their excellent build quality. We've been building on VW transporters since 1996, so we know what works well by now. Our vans also have the GOK caramatic crash safety valves fitted so it's perfectly safe to drive with the gas valve turned on.. We will undoubtedly learn from this experience and note how we can improve. Thanks for your precious feedback.
The renting process went smoothly
The renting process went smoothly, the camper was really nice, the team was very friendly and helpful
18. november 2024
Uopfordret anmeldelse
Besvarelse fra Siesta Campers
Thank you for your kind words! We're thrilled you had a smooth renting process and enjoyed our camper. Our team strives to provide friendly and helpful service to ensure a great customer experience. We appreciate your feedback and hope to welcome you back on your next adventure!
Renting from Lisboa
We had a really great trip in south Portugal with your campervan even though we’ve had minor problems with the heating of the water but nevermind, we are definitely renting with you again!
Plus the price was one of the best on the market at that time and the customers service was really friendly and helpful in Lisboa.
22. december 2024
Uopfordret anmeldelse
Besvarelse fra Siesta Campers
Thank you for sharing your experience! We're delighted you had a fantastic trip in Portugal with our campervan. We appreciate your understanding regarding the minor heating issue and are glad to know it didn't overshadow your adventure. It's great to hear you found our pricing competitive and our customer service friendly and helpful We look forward to welcoming you back for your next journey!
camper and camper rental
This was my first experience with renting a camper and I have a very positive experience:
- renting a camper: 5/5
- camper: 5/5
- service/advice during the rental: 5/5 [I had direct contact with the advisor, which was very helpful especially that it was my first experience with a camper]
The one remark from my side ["lesson learned"]- I had purchased the best insurance and during the rental I damaged the external step and when returning it turned out that the insurance doesn't cover this element .....
YES!!!, of course it was written in the insurance description, but I didn't notice this entry....
21. oktober 2024
Uopfordret anmeldelse
Besoin de plus de contact humain au départ
La vidéo est une chose appréciable, mais elle ne doit pas remplacer une présentation du véhicule par 1 de vos personnels.
30. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Siesta Campers
Hi there! Thanks for your feedback. We're upset we couldn't make 5 stars, but we've listened and will improve. We have a team of four full-time staff in Lisbon to ensure every van handover is smooth and thorough. We send a video beforehand to help streamline the process, but we’re always more than happy to give a full detailed handover. I see Monica offered a basic tour, which you agreed to since you have campervan experience. Glad to see you had a good time, though. We’re always here to provide more details if needed!
First time in a campervan
First time in a campervan - after years of camping - and we wanted to test out how our dog got on. We stayed in the Alentejo and Algarve area and had no problem finding places to stay (Alferce, Minas do São Domingas and Parque Campismo - Barragem Monte da Rocha near Garvão). All quiet and plenty of space for the dog to run around - perfect.
The staff at Siesta Campers were very helpful and welcoming. The van was clean, everything worked, and the one small issue we had was fixed by a fellow camper from the Netherlands. There's a real sense of camaraderie amongst the campervan crowd I think.
Parking at supermarkets was sometimes a challenge - but we managed by taking two spaces - no one complained.
Even for the Algarve, I think the weather was warm for November and most days, shorts and a t-shirt were enough during the days.
Will be coming back - there's more places to explore with the doggie.
9. november 2024
Uopfordret anmeldelse
Besvarelse fra Siesta Campers
Hi there! Thanks so much for sharing your experience! We're thrilled to hear you and your dog had such a fantastic adventure in Portugal—it sounds like you found the perfect spots to enjoy some peace and let your dog run free! We're so happy our team could make you feel welcome and that the van served you well. Love hearing about that campervan camaraderie too—it's such a special part of van life!
And yes, those supermarket parking adventures can be a fun challenge, but you handled it like a pro! We can’t wait to welcome you and your doggie back for more exploring soon.
Great customer service and clean, well equipped bus
Great customer service, quick to reply and very friendly and kind staff. The team welcomed us very kindly in Porto and explained everything very well. The bus is very clean and well equipped. Great experience from booking, to traveling, to bringing the bus back and getting the invoice. Would totally recommend!
2. november 2024
Uopfordret anmeldelse
Besvarelse fra Siesta Campers
Thank you so much for your kind words! We're thrilled to hear you had a smooth and enjoyable experience from start to finish. Our team in Porto loved welcoming you and making sure you had everything you needed for the trip. So glad to hear the van met your expectations, too! Thanks for recommending us, and we hope to see you on another adventure soon! 🌞🚐
Along the coast…
We had a lovely journey with our siesta beach and traveled almost 1300km along the beautiful coast of Portugal. The camper was a good home for a week and was a great opportunity to do this trip. Also the service was friendly and nice. Obrigarda!
6. november 2024
Uopfordret anmeldelse
Besvarelse fra Siesta Campers
Thank you so much for sharing your journey! It’s wonderful to hear that our Siesta Beach camper was a cozy home for your week of adventure along Portugal’s stunning coast. 1,300 km—what an epic trip! We're thrilled our team could help make it a memorable experience. Obrigada for choosing us, and we hope to see you again for more amazing travels!
Friendly, reliable and super helpful/reactive
This was our second time renting a van for a holiday, and after a previous bad experience with another company, we were a bit anxious. But, spoiler alert: everything went wonderfully with Siesta Campers.
Key points:
- Good Vibes: From their website and blog to the customer support and warehouse team, everyone we encountered was incredibly helpful, kind, and laid-back.
- Beautiful Van: The van was a brand new model, impeccably clean, and featured beautiful colors. We were immediately happy when we saw it and felt very comfortable in it.
- Reliable and Valuable Service: The process was transparent, with no hidden costs for extra options during booking (like unlimited kilometers and reasonable pick-up/check-out times). Additionally, the customer support team was incredibly responsive both times we contacted them.
Conclusion: We were extremely satisfied with both the van and the company. We will definitely rent from them again!
26. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Siesta Campers
Thank you so much for this excellent review! We’re thrilled we could make your second campervan holiday a memorable one, especially after your previous experience with another company. It’s fantastic to hear our team, from online support to the front of house staff, brought good vibes to your journey, and we’re so glad the new van added to the comfort and joy of your trip. We aim for transparency and reliability, so knowing that you feel well taken care of means a lot to us. We can’t wait to welcome you back for another adventure—thank you for trusting us!
Couldn’t ask for more
Couldn’t ask for more. I’ve wanted a campervan, nice and easy. They’ve accommodated my requests and made things simple to everyone. The van was in good shape, made my trip very smooth.
I’m happy with the service and recommend them.
5. november 2024
Uopfordret anmeldelse
Besvarelse fra Siesta Campers
Thank you so much for your kind words! We’re delighted to hear that the van made your trip smooth and enjoyable, and that our team could make everything simple and hassle-free for you. Knowing you’d recommend us means the world—thank you for choosing us for your adventure! Safe travels, and we hope to see you again soon!
Great experience with Siesta Campers
Very friendly staff who gave useful instructions. We have received a very good impression from the Siesta Campers company. Also the whole booking process was very easy and especially the video about the campervan in advance is helpful. Our vehicle (VW California Ocean T6) was great for us and we really enjoyed traveling with this campervan. We would definitely book again by Siesta Campers.
25. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Siesta Campers
Thank you so much for the lovely feedback! We're thrilled that our team’s instructions and the pre-trip video helped make your experience smooth and enjoyable. It’s fantastic to hear that the VW California Ocean T6 was the perfect fit for your travels! We’re delighted to know you’d book with us again and can’t wait to welcome you back for more adventures. Safe travels!
5/5 experience
5/5 experience. Easy booking, pick up and drop-off process.
Would definitely recommend.
27. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Siesta Campers
Thanks, Louise, for this great review. We appreciate it. We hope to see you again one day.
Excellent customer care
The customer service in both Lisbon and Faro was excellent - far superior to your major competitors. The van was clean and very well maintained. We loved our trip.
25. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Siesta Campers
Thank you so much for this review. We're happy to live up to your expectations and hear we're putting in more effort than our competitors. it means a lot to us. We hope to welcome you again one day.
two weeks with Siesta
Just had an amazing two weeks travelling around Portugal and Spain with the Siesta Atlantic. Customer service were really friendly and responsive, the van was nearly new from 2024 and very clean. the team in Lisbon gave us some great tips and would do it all again at the drop of a hat. Such good times. thanks Siesta
1. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Siesta Campers
Thank you very much for this fantastic review, Milo. We're glad to hear you had an amazing time in our camper. Top tips are all part of the service here at Siesta. We hop to see you again one day.
We rented a van for 5 days with my…
We rented a van for 5 days with my friends in Lisbon. We chose the Pacific, given we were 4 people, and our experience was perfect!
Spacious van, perfect driving performance and they really thought of everything you might need during living on wheels.
The stuff was really friendly and helpful! :) Really recommend it. Also, Portugal is very van-motorhome friendly, so it is the way to go.
16. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Siesta Campers
Thank you so much for this great review. We're happy you liked our Paciifc van, which is exclusive to us at Siesta Campers. Use your repeat customer discount if you ever fancy another camper adventure.
Very Helpful
Pedro, Bruno and Bruno were so helpful. We bought our camper from Siesta Campers 2 1/2 years ago but had a few problems (wear and tear). They bent over backwards to help us and got it all sorted within a matter of hours. Highly recommended and Thank You.
11. september 2024
Uopfordret anmeldelse
Besvarelse fra Siesta Campers
Thanks for this fantastic review; I'm so glad our team keeps you rolling out there on the road and having fun in your Siesta van. Many thanks, and let us know if we can help in the future.
Great campervan, service needs improvement
We rented, for the second time, a campervan (VW California) for 3 weeks at Siesta Campers Porto. The reception and explanation on the pick-up day were great. On the 2nd day, a warning light (Oil level too high, visit workshop!) appeared on the dashboard. Contacted Siesta and they told me that most likely the light would be gone the next morning (cold engine). The next morning the light was gone, but the level on the dipstick was still over the maximum. I was adviced that, if the van was not driving weird, I could cotinue driving. A day later, on a Sunday, again a warning light. Reaction: "there is no big problem. Advice: open and close the hood. If you wish, you can visit a garage on Monday if the light comes back on". I would have expected a more active approach from their side as in "We will make an appointment at garage-x". Now, I had to spend valuable time finding a Portuguese garage. Luckily, the open/close the hood-procedure was affective, but still I think it's a bad advice if the level is visibly way too high.
Second point of improvement: we were given a gas-bottle that was not full. We were told: "if you do not cook a four-course meal every day, you will make it". However during the 2nd week, we ran out of gas. We visited 6 addresses that were listed in a list that was mentionned in the rental agreement, but none of them sold the required gas bottle. I kept informing Siesta about our search, but the were not active in helping me to find an address that sold the right bottle. Finally, with the help of a local Bricomarché employee, we found the right bottle at an address that was not listed in the list provided. This process costed us about half a day of our valuable time, the only reaction from Siesta was "we are sorry for the inconvenience". I would have expected, especially after we had problems with the oil-level, a more generous offer (e.g. x-% discount on your next rental) from their side.
Conclusion: great van, but once you are on the road and run into problems, you are more or less on your own.
Finally, we advice Sieste to provide a water hose to fill up the reservoir, to provide 'level-blocks' to get the camper at a (more) horizontal level as a lot of camper-sites are not level and give a (second) full gas bottle if there is a chance that the customer runs out of gas during the rental period.
14. august 2024
Uopfordret anmeldelse
Besvarelse fra Siesta Campers
Hi Bram,
Thank you for your feedback, and we’re genuinely sorry that your experience didn’t meet expectations, especially as a valued repeat customer. As a team, we are fully committed to ensuring our customers have a seamless and enjoyable holiday, but occasionally, certain issues can arise that are outside our immediate control.
Regarding the VW oil light issue, this is a known issue with ALL VW T6.1 Transporters, where the light can illuminate to alert to either too low or too high. A software update has been promised but has yet to be released. We’ve been battling with it for the last two years. Our head engineer, a VW-certified service technician with over 15 years of specialised experience, personally assesses such cases and advises our team accordingly. After reviewing the picture you sent, we determined that the slight excess oil wasn't an urgent concern, and our plan was to address it when the van returned to base. As a point of reference, from empty on the dipstick to full is 1 litre, so the slight amount of 100ml over the mark will not have had any significant effect, and this conclusion is based on our extensive expertise. With 16 years of experience as the leading VW camper specialist in Portugal and a team of six expert technicians, we stand by the safety and reliability of our service.
We also noted that you ran out of gas during your second week of rental. As part of our commitment to enhancing the customer experience, we provide free gas with every rental, unlike our competitors. A full bottle typically lasts around two to three weeks, so in this case, the van was supplied with a half-full bottle. While it wouldn't be sustainable or environmentally sound to replace every half-full bottle before each rental, we did provide a list of Camping Gaz resellers across Portugal. Camping GAZ supplied this to us. Finding every outlet in Portugal that sells camping gaz would be a difficult task. 90% of campsites do sell this gas in Portugal. Due to safety regulations and for your safety, we cannot carry additional gas bottles in the VW California. By law, each bottle must be stored in a gas-tight locker, of which there is only one in the VW California.
We understand that this caused you inconvenience, and we reimbursed you for the gas you purchased per our terms. To ensure the situation was resolved fairly, we have offered you a 5% discount on any future booking with us. Once again, we truly value your loyalty, and we hope to have the opportunity to make your next experience with us a smooth and enjoyable one.
Great experience with Siesta Campers
We had a great experience renting a VW "Siesta Atlantic" through Siesta Campers! The van was clean and ready at the time of our arrival and the staff was very friendly. We had fantastic week in the camper and can only recommend others to try it out. We rented the
We did have some issues with booking as it wasn't quite clear if the camper we were looking for was available or not, but after reaching out to Siesta via email we quickly go that sorted out.
19. juli 2024
Uopfordret anmeldelse
Besvarelse fra Siesta Campers
Thank you so much for dropping us a review; we're glad you had a fantastic time in the Atlantic campervan, which is exclusive to Siesta. Our new site goes live in a month, and we've added a new availability calendar for ease of booking. Thaks for booking and maybe see you again one day.
If I could give 0 stars...
If I could give 0 stars, I would. You have to fill in all your extras and personal information to hear they are fully booked! But they have deals. So no worries. We took a look at them and there was an interesting one: for 6 days renting a camper from Lisbon to Faro. I got in touch with them because they claim to be very helpfull. After a few questions there was the quote and reques for paiment. We did it and were very happy. Then I got a phone call. There was a mistake: we could only pick up a day later. Ok, not so wonderfull but we agreed. And then to hear there was a complete mistake: there was nothing available. If I was still interested, I could take a look in a couple of days. The money would be refunded. A sorry and that was it.
15. august 2024
Uopfordret anmeldelse
Besvarelse fra Siesta Campers
Thank you for sharing your feedback. We're sorry to hear that you missed out on one of our relocation deals. These offers are exceptionally low-priced because we need to move our vans between locations. As these deals are managed manually, there are occasions when we must prioritize operational needs; this includes making decisions to use the vans in the deals section for existing customers who have experienced problems with their rental vehicles on the road. We apologise for any inconvenience this may have caused, and as a goodwill gesture, we would like to offer you a discount on any future booking with us.
Cheater
Cheater! Received a damaged van (damaged sink). Reported the damage as soon as possible. Despite we had full coverage insurance (and did not cause the damage), they charged us over 600 € for the repair (the material should be around 100€). Contacting the lawyer. Never again.
21. juni 2024
Uopfordret anmeldelse
Besvarelse fra Siesta Campers
Thank you for taking the time to provide your feedback for your rental in Lisbon. Just to clarify, you took a brand new €95,000 Knaus van that was in immaculate new condition. with 6000km on the clock. It was cleaned, signed off, and shown to you before you departed. The time stamp on your contract shows you started your collection at 14.39. When your documents were loaded into the system, your departure on the contract was 15.35. We spent an hour handing over the van to you. We even showed you the sink and how the water worked. The sink wasn't completely smashed and leaking water all over the floor. Furthermore, you had 12 hours to thoroughly inspect the van and report the damage you found. This is explained on pick up and is in bold type on your booking contract. You didn't report this within twelve hours. We have strict cleaning procedures in between bookings, and the cleaners signed off this van, including the bathroom. Your complete insurance doesn't cover you for breaking interior items of the vans, as clearly stipulated in paragraph 10.3 of our T&Cs. The sink from Knaus cost €500, and we’re happy to show you the invoice. plus the labour to dismantle the whole bathroom sink and plumbing. We are committed to keeping our vans in immaculate condition, and high-quality vans like Knaus come with expensive fittings. As a small family business with 16 years of experience and thousands of rentals yearly, we have never, and will never, profit from our customers' misfortunes. We apologise for not having in stock the epoxy surfboards you booked. We understand the inconvenience this must have caused, and we refunded the hire of the boards and offered you one whole day's rent of the van as compensation. We thought this was a generous goodwill gesture on our part. We're truly sorry to charge you for these breakages, but as a small company, we cannot pick up the bill for these costly damages caused by vehicle misuse. You were also informed by our customer service agent that you would be charged for the damage in an email prior to debiting you card which you keft on file under our T&C's Despite the charge for your breakages we do hope you had a good time in Portugal. Kindest Regards Claire and Loyd (founders and owners of Siesta Campers)
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