I was not going to buy them, but with the way these storms are coming up I felt it would come in handy. I brought the water straw to clean the water if it is unsafe to drink and the sleeping bags I or... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Order never shipped nor arrived! Have waited over 2 weeks. (stated will send updates-that never happened either) Sent 2 customer service emails- no response. Hopefully this will be resolved. UPDAT... Se mere
Virksomheden har svaret
WARNING: Fraudsters. I ordered two items at $13.94 each, and they added on more merchandise, plus unwanted insurance and warranty, bringing my bill to $140! Their customer service line is voicemail on... Se mere
Virksomheden har svaret
I have been a customer of Sierra Madre since 2018. I have bought and used almost every product they make. I have the wonder Puffle blankets in all temp ratings. I have the innovative Ninox Lay Flat Ha... Se mere
Virksomheden har svaret
3,1
Middel
77 anmeldelser
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Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Not impressed
Horrendous customer service! I ordered ten of their sleeping bags. They sent me ONE. No one ever answers the phone, it goes to voice mail every time. I was getting somewhere with emails to customer service rep "Thelma" but she has stopped responding to me and I'm out $100 in the meantime. Opened a refund claim with PayPal to get my money back because this company is untrustworthy. Don't buy from them.
Update: I appreciate that I did get a response at last. Frustrated that it took PayPal's involvement to get things sorted.
15. december 2025
Uopfordret anmeldelse
Besvarelse fra sierramadreresearch.com
Dear Laura,
We’re truly sorry for the frustration and concern this situation caused, Laura. We sincerely apologize if any of your emails appeared to have been overlooked—that’s never our intention. We also apologize if there was any delay in our responses—this is our busiest season of the year, and we’re currently experiencing a much higher volume of inquiries and calls than usual.
Our records show that Thelma took care of the issue. The remaining items from your order have already been reshipped and are out for delivery as of today. We also apologize for the inconvenience of receiving an incomplete order. Unfortunately, our system experienced a technical glitch that affected a small number of orders with a quantity of 10, and your order was impacted.
We understand how upsetting this experience must have been, especially with the delay and uncertainty, and we take full responsibility for the inconvenience. Our team has been working to correct this as quickly as possible, and we truly appreciate your patience while this was resolved.
If you need any further assistance or confirmation, our support team remains available via email and will be happy to help.
WARNING
WARNING: Fraudsters. I ordered two items at $13.94 each, and they added on more merchandise, plus unwanted insurance and warranty, bringing my bill to $140! Their customer service line is voicemail only, and they don't answer emails. I had to go to my bank, file a fraud claim and change my credit card to prevent any further fraud.
15. december 2025
Uopfordret anmeldelse
Besvarelse fra sierramadreresearch.com
Hello Cheryl,
Thank you for sharing your experience. We’re truly sorry for the frustration this caused and understand how concerning this must have felt.
Our records show that one of our customer service representatives has been assisting you via email regarding your order. We apologize if there was any delay in our responses—this is our busiest season of the year, and we’re currently experiencing a much higher volume of inquiries and calls than usual. Please check your inbox, as the return label has already been sent.
We appreciate your patience and the opportunity to address your concerns.
Water straws are a necessity. Sierramadre has them!
Sierramadre is making available to us essential products; the water straw and sleeping bags. Customer service is excellent.
1. oktober 2025
Uopfordret anmeldelse
Besvarelse fra sierramadreresearch.com
Thank you for the 5-star review, Ruth! We’re glad our water straws and sleeping bags have been helpful, and that you had a great experience with our customer service. We really appreciate your support.
Potential customers
I'd like to let all new customers know that SierraMadre is a great place to find what you need when the world goes crazy! The prices & quality of their products ensure that I will stay a loyal customer. Thanks SierraMadre for your care & help keeping my family safe in these troubling times. God bless you all🙏❣️
9. oktober 2025
Uopfordret anmeldelse
Besvarelse fra sierramadreresearch.com
Hello Robin,
Thank you so much for your kind words and trust. We're truly grateful to be part of your family's preparedness, and we're always here if you need anything. Your support means a lot to us! 🙏
Puffle 20 degree
I cannot say enough about this company! I ordered the BOGO puffle with initial concerns about a Facebook link (I typically will not use them). After reassurance and being provided options from Sierra Madre, I ordered through the link. My order arrived quickly. I used my puffles for the first time on my hammock and I love it! I used one as a underquilt and one as a top quilt. I was kept warm, actually one night a little too warm, but I just kicked my feet out it was perfect. The puffle is very soft. The puffles stuff right in their sack and were easy to use. I can ditch the sleeping bag now. I would 1000% use this company again. I am actually awaiting delivery of my 40 degree now!
19. september 2025
Uopfordret anmeldelse
Besvarelse fra sierramadreresearch.com
Thank you so much for sharing this amazing feedback, Heather! We’re thrilled to hear that your Puffles kept you warm and cozy on your hammock setup. It’s always great when gear makes camping even more enjoyable (and easy to pack away afterward!). We really appreciate your trust in us despite your initial hesitation, and we’re so glad the experience exceeded your expectations. We can’t wait for you to get your 40° Puffle and hope it adds even more comfort to your adventures. Thanks again for your support. It truly means the world to our team!
We used the sleeping bags on a camping trip camping…
We used the sleeping bags on a camping trip in the woods. It kept u warm and comfortable.
1. juli 2025
Uopfordret anmeldelse
Besvarelse fra sierramadreresearch.com
Thank you so much for the 5-star review, Donna! 🌟 We’re thrilled to hear that the sleeping bags kept you warm and comfortable on your camping trip in the woods. Nothing makes us happier than knowing our gear is helping you enjoy the outdoors to the fullest.
Happy adventuring, and thanks again for being part of the Sierra Madre family!
ordered never received , zero respond from customer service
ordered, Never received tracking or products. Weeks of email, voice mail, Facebook messages ,and chat bots, Never received one contact back
Up date
Yes they did send items.
They even next day air to make up for the mistake.
Unfortunately. They missed items.
And ounce again , back dealing with non responsive customer services.
Horrible company.
Was great........don't know what happened.
UPdate # 2
They promised to send items.
Never received.
Back to no response ounce again.
Sucks the customer service is SO BAD.
We would have like to order more.
We cant even get that.
11. juli 2025
Uopfordret anmeldelse
Besvarelse fra sierramadreresearch.com
Hello JD,
We’re truly sorry for the inconvenience and delay you experienced. This is far from the experience we want for any of our customers.
After reviewing your case, we discovered that your messages were unintentionally routed to our spam folder, which regrettably impacted our ability to respond. Once we connected via phone, we found that the delay was due to your selected item being out of stock. We sincerely apologize for not identifying and addressing this sooner.
We’re glad our team was able to resolve the issue by updating your order, switching to a different color, adding complimentary items, and expediting the shipping. According to tracking, your package was successfully delivered to your garage today.
We truly appreciate your feedback and are taking steps to ensure this doesn’t happen again. If there’s anything else we can do, please don’t hesitate to let us know.
Update:
Our support agent has reached out again via phone call and SMS to clarify what was included in your package, along with a screenshot of the order. We sincerely apologize for the inconvenience and understand your disappointment.
Short answer: decent if not perfect quality and functionality at a great price during the two for one sale. Vastly more comfortable than a mummy bag when used as a top quilt, but too narrow snapped up
Short answer:
Decent if not perfect quality and functionality at a great price during the two for one sale. Vastly more comfortable than a mummy bag when used as a top quilt, but too narrow to use comfortably snapped up as a sleeping bag, even with the expander.
Long answer:
Pros:
Great deal when purchased during the two for one sale; functions perfectly and easily with a hammock as an under- or top-quilt with the included suspension cords; snaps up with a second quilt to make an even warmer blanket; the fabric is very comfortable; and does it all with vegan synthetic insulation, which was a requirement for me.
Cons:
I had a snap fall off before making it out camping, which can happen (customer service was very helpful and promptly sent out a replacement snap which I will have to take somewhere to have installed by someone with the necessary tools, which is an inconvenience and an added expense); synthetic insulation is heavier and bulkier than down (which is a trade off I was aware of and accepted for ethical and financial reasons); I bought the expander to allow the quilt to function as a sleeping bag, but I found it to be a tight and awkward retrofit (the quilt would still need to be a lot wider to function comfortably as a sleeping bag when folded in half lengthwise and snapped up with the expander, and the expander is itself relatively bulky); the accompanying compression sack has a soft canvas lip that isn't quite rigid enough to not come undone.
Bottom line:
If you are down-averse (as I am, for both ethical and financial reasons), this is a very functional piece of equipment at a great price (when purchased during the two for one sale). The many snaps are convenient, but are also that many more components that can (and, in my case, did) fail. For that reason, and the overly narrow, snapped-up sleeping bag mode, I felt 4 out of 5 stars was appropriate. That said, one snap failing won't significantly decrease the functionality of an otherwise great top- / underquilt).
10. juni 2025
Uopfordret anmeldelse
Besvarelse fra sierramadreresearch.com
Hello James,
Thank you so much for your thoughtful and honest review! We truly appreciate your detailed feedback. It helps us continue to improve our gear. We're glad to hear you’re enjoying the quilt’s comfort and versatility, and we appreciate your understanding.
Thanks again for being part of the Wildling community!
Be careful when ordering …I have 2…
Be careful when ordering …I have 2 reoccurring charges after ordering the sleeping bags
I received a response and it was addressed and refunded…as apparently they were selling a subscription..
19. maj 2025
Uopfordret anmeldelse
Besvarelse fra sierramadreresearch.com
Hi Dan,
Thank you for your feedback.
We’ve reached out to you directly via email to help resolve your concern with the best possible solution. Please check your inbox for full details regarding your membership, the charges, and the steps we've taken to address everything on your behalf.
If there’s anything else you need, feel free to let us know—we’re here to help!
Sierra Madre helped me get prepared!
Sierra Madre is a great company with quality products. I have purchased their Emergency Sleeping Bags, Emergency Shelters, Pure Water Drinking Straws, Utility Knife and Emergency Fire Blankets. All were high quality. The Emergency Sleeping Bags and Shelters come very compact and can be stashed anywhere. I have all these products in all of my Emergency Backpack Grab and Go bags and my glove box. I really like being prepared and Sierra Madre has helped me do that. Another thing I liked is their customer service is great, and you talk to actual humans! Friendly humans! Very rare these days. They are happy to answer any questions. I'm very happy with all my purchases. A+
31. marts 2025
Uopfordret anmeldelse
Besvarelse fra sierramadreresearch.com
Hello Rosemaks951,
Thank you so much for your kind words and thoughtful feedback! We're truly grateful for your support and thrilled to hear that our gear has earned a spot in your emergency kits. It means a lot to know we've helped you feel more prepared and that you’ve had a positive experience with our team. We’ll keep working hard to live up to that A+! 💚
Terrible customer service
I placed an order in March and like MANY people here, I have received nothing. No email updates whatsoever. I get inundated with emails about their latest products but nothing about my order. When I go to my order and check it -all it says is “In Transit”. In transit where? Delivery date? No news at all. Perhaps it will arrive by Christmas, if at all.
14. marts 2025
Uopfordret anmeldelse
Besvarelse fra sierramadreresearch.com
Hi Kerry,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide.
After checking with our fulfillment center, we found that special characters in the shipping address caused delays in processing your international order. We’ve addressed this issue internally to help prevent it from happening in the future.
Your order has shipped, and the tracking information was sent to the email address associated with your order. Please also check your inbox, as one of our support team members has responded to your message directly.
We apologize for the lack of timely updates—this is an area we’re actively working to improve. We truly appreciate your patience and support, and we’re here if you have any further questions or concerns.
Thank you again for bringing this to our attention.
NO CUSTOMER SERVICE
Ordered from this company and paid for priority shipping.
Received email with delivery date. Didn't receive my order.
Emailed to ask if there was a way to track my order. No reply. Sent two further emails which have not been acknowledged and still no order. 😡
26. marts 2025
Uopfordret anmeldelse
Besvarelse fra sierramadreresearch.com
Hello Lorna,
Thank you for your feedback, and I sincerely apologize for the frustration this has caused.
I’ve checked on your order, and it is still in transit. To provide the most cost-effective shipping option to your country, delivery can sometimes take longer than expected. Rest assured, your order is on its way.
I have sent the shipping information to the email address associated with your order. If you didn’t find it in your inbox, please check your spam or junk folder.
Additionally, we couldn’t find any customer service emails under your name and email in our system, which is why we were unable to respond sooner. If you need further assistance, please feel free to email us at customerservice@sierramadreresearch.com. We'd be glad to help.
Lovely company
Ordered emergency bags for my family. They were very reasonably priced and arrived quickly. Thankfully have not needed them but it is comforting to know we all have one.
10. januar 2025
Uopfordret anmeldelse
Besvarelse fra sierramadreresearch.com
Thank you for your thoughtful feedback! We’re delighted to hear that you had a great experience with your order and that your emergency bags arrived promptly.
We hope you’ll never have to use them, but we’re glad to know they provide you with peace of mind. If you ever need anything else or have any questions, please don’t hesitate to reach out.
We truly appreciate your support and look forward to serving you again in the future!
Guaranteed Warmth
It was warm tho not tested outdoors. Beaded sweat just with shorts and undershirt. Could be wider around opening as I am a restless sleeper. Crinkling sound woke me up on occasion. It's not breathable and had to get out occasional for air. Stretched first night small spot but accidentally put finger through it following night but still strong and toasty warm. Ample leg room as short. Appreciate to have in case of dire emergency! I like that it rolls into a small bundle and so lightweight Thank you.
21. januar 2025
Uopfordret anmeldelse
Besvarelse fra sierramadreresearch.com
Hello Evon,
Thank you so much for sharing your detailed feedback! We truly appreciate your insights and are glad to hear that the product kept you warm and provided ample legroom. It’s great to know that you found it lightweight and easy to pack, perfect for emergencies!
We also value your comments about the fit and sound. We’ll be sure to keep this in mind as we continue to improve our products.
Thank you again for taking the time to review the item.
No complain on the products or customer…
No complain on the products or customer service team´s follow up. Delivered to Mexico.
11. januar 2025
Uopfordret anmeldelse
Besvarelse fra sierramadreresearch.com
Hello ACG,
Thank you for your 5-star review! We're delighted to hear that you're happy with our products and customer service. It's wonderful to know your order was successfully delivered to Mexico. We truly appreciate your support and look forward to serving you again!
Besvarelse fra sierramadreresearch.com
Hello Richard!
Thank you for your feedback! We're thrilled to hear that you are very satisfied. It means the world to us. We appreciate your support!
No return authorized
UPDATE: The order return was eventually completed with the help of PayPal.
I received an order for a jacket that was too small. I have tried repeatedly to get them to supply the return authorization they say they require for returns and noone will respond despite multiple attempts. Please don't tell me it possibly went to spam either because I've checked daily. This company does not have a customer service team and is a SCAM. I would not recommend ordering from them.
19. januar 2025
Uopfordret anmeldelse
Besvarelse fra sierramadreresearch.com
Hello Laura,
It seems you're not receiving our emails. I’ve sent an SMS with photos of our email responses to the phone number associated with your order.
Thanks!
The company is a scam.
The company is a scam and Better Business Bureau gives them an "F". They have no customer service. The same items can be found on Amazon 9x cheaper. I placed an order for four items and decided to cancel. I sent a total of 3 emails and 2 phone calls where a ticket was created to cancel the order. Three days later there is no response and I get another email from the company that the item sent. They had enough time to find, pack the item, and send it but not check their email for cancelation. Their policy: you can cancel before they send it otherwise you have to pay for return shipping AND the original shipping. What a scam.
8. januar 2025
Uopfordret anmeldelse
Besvarelse fra sierramadreresearch.com
Hello MM,
We sincerely apologize for the frustration you've experienced and truly understand your concerns. We deeply regret the delay in addressing your cancellation request. Due to a high volume of inquiries, our response times are longer than usual, but please rest assured we are working diligently to resolve all issues as quickly as possible.
Additionally, please note that once an order is placed, it is immediately sent to the fulfillment center's system for processing and shipment, which is beyond the control of our customer service team.
We sincerely apologize for any inconvenience caused and want to emphasize that we never intend to make you feel as though you have been misled or scammed. We appreciate your patience and understanding as we work to address your concerns.
Update: We wanted to help look into this for you but without the information needed, we cannot proceed with investigating your request fully. Please kindly provide the requested details, and we will prioritize reviewing your case as soon as possible.
Warm and a good price!
I volunteer with the homeless in my town. I ran across these sleeping bags and bought 10. The people ate them up!!! They liked that they rolled up to the size of a soda can and can fit in your pocket! They were warm at night! I just ordered more!!
7. januar 2025
Uopfordret anmeldelse
Besvarelse fra sierramadreresearch.com
Thank you so much for your kind review, Teri! We're thrilled to hear that sleeping bags are helping the people you serve. Your support means a lot, and we’re grateful for the important work you’re doing. Thanks again for choosing Sierra Madre Research!
No response or refund
I am so frustrated with this company. I have called numerous times and keep getting a voicemail.
My 80 year old mother thought she was buying a buy one get one free puffle bag but after checking out she noticed it charged her for two orders. She immediately sent an email and got a response that the order would be corrected. They charged her and sent two orders. I stepped in to help and was able to get information on how to return these unopened puffle bags. The returns were accepted and signed on December 5th. My mother has not gotten her refund and once again I am trying to contact the company. After three calls and an email I got one text message response on Christmas day that said..
Hi, this is ____ from Sierra Madre, and we are just responding to a call you made that we missed. Please let us know if you need any assistance. You may also email us to ______
Thank you and have a Happy Holiday!
I sent a text back and called and still no response. Any suggestions on how to resolve this? They have all the items they charged my mom for but have not refunded her the $400+ they owe her.
~Julie
4. december 2024
Uopfordret anmeldelse
Besvarelse fra sierramadreresearch.com
Hello Julie,
We sincerely apologize for the frustration and inconvenience this has caused. Upon reviewing our records, one of our support agents has been sending email instructions about the return process. Kindly check your spam or junk folder in case they were missed. We are committed to resolving this issue promptly and appreciate your patience. Thanks!
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Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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