The fitting process was time consuming. When the night guards finally arrived, they were very uncomfortable. After stretching them out they did fit better, and I continue to wear them. The most di... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I initially left a very good review because their fitting process worked well however it has been a month and they sent and billed me twice for night guards for my wife and did away with my impression... Se mere
I have been using Remi for 3 years. Customer service has been very responsive whenever there has been an issue. I need mouthguard replacements every 6 months as I have a teeth grinding problem, and I... Se mere
Virksomheden har svaret
Flawless product and service! Worked with the remi team to arrange a perfect impression. They were helpful, patient and meticulous. I have been wearing guards for over 25 years and these are hands do... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Remi is a direct-to-consumer sleep and wellness company.
Kontaktoplysninger
50 Francisco St, Suite 275, 94133, San Francisco, USA
- +1 (800) 234-1874
- support@shopremi.com
- shopremi.com
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Extremely difficult to cancel
The fitting process was time consuming. When the night guards finally arrived, they were very uncomfortable. After stretching them out they did fit better, and I continue to wear them.
The most difficult part was cancelling the subscription. I don’t need two night guards every 6 month, but it took several months and multiple emails to finally get the account cancelled. Not worth the effort.
Not got my order from these guys been 2…
Not got my order from these guys been 2 weeks
I initially left a very good review…
I initially left a very good review because their fitting process worked well however it has been a month and they sent and billed me twice for night guards for my wife and did away with my impressions that I sent them. I have tried numerous times to call and leave messages and they have never called back. I will file a charge back with my credit card on the multiple charges.
Impressed customer…
I have been using Remi night guards for 5 years. I had problems getting fitted for my first night guard. Remi did a video call with me to help me through the process. I have been purchasing new ones from them since. I had a issue arise just recently and Remi fixed the issue right away at no cost to me. I am very impressed with their customer support and service. They have been outstanding to deal with.
They were nice and patient
They were nice and patient with me when I needed to re-do my night guard impressions.
They took my money £83-00 and did not…
They took my money £83-00 and did not send me my order.
Do buy from this company

Besvarelse fra Remi
I was unable to complete my impressions…
I was unable to complete my impressions because of time constraints. I returned my unopened impression kit for a complete refund. Their customer service was very responsive and upon REMI receiving my unopened impression kit, I was given a full refund on a very timely basis. Wonderful company to deal with.

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Remi has been great to work with
Remi has been great to work with. Before Remi I was struggling with cracking teeth from night clenching. They also helped me with creating new molds after dental work at no additional cost.

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Flawless product and service. Incredible value. The BEST!
Flawless product and service! Worked with the remi team to arrange a perfect impression. They were helpful, patient and meticulous. I have been wearing guards for over 25 years and these are hands down, the best! Perfect fit, long lasting and just amazing.

Besvarelse fra Remi
I love these
I love these. They have stopped my jaw pain and clenching is minimal now. I use top and bottoms to begin and now I just switch them out every other night. They last a long time this way.

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I deal with TMJ issues
I deal with TMJ issues, and this night guard has helped reduce the strain on my jaw. It doesn’t completely solve everything, but it definitely makes things more comfortable.

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It felt a bit new at first
It felt a bit new at first, but now it sits perfectly and doesn’t bother me at all while sleeping.

Besvarelse fra Remi
Still Charging Me After Multiple Cancellations Attempts - BEWARE!
I have had an extremely frustrating experience with Remi. I tried to cancel my subscription multiple times through email support, yet they have continued to charge my account without my consent.
There is no clear confirmation process, and even after taking the proper steps to cancel, the billing does not stop. Trying to get this resolved has been time-consuming and unproductive, with little accountability from the company.
After looking into it further, I found that this is not an isolated issue. There are hundreds if not thousands of other customers reporting the exact same problem, which makes it hard to believe this is accidental.
At this point, I’ve had to consider going through my bank just to stop the charges, which should never be necessary for something as simple as canceling a subscription.
DO NOT BUY FROM THIS BUSINESS. EVER.

Besvarelse fra Remi
I have used Remi for my mouth guards…
I have used Remi for my mouth guards for daytime bruxism the guards are great. The customer service is amazing! Thank you!

Besvarelse fra Remi
lightweight and comfortable
Love the lightweight non bulky feel of the Remi nightguard. Take a few minutes to do a virtually assisted impression. Extremely helpful.

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I’ve been using a night guard for…
I’ve been using a night guard for months now, and it’s become part of my routine. It’s held up well over time, and I’ve noticed consistent relief from grinding-related discomfort.

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Worth it
I was looking for something that's worth the price and I didn't regret getting guards from Remi. The quality and durability make it work long term.

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WOULD NOT RECOMMEND
The company is such a scam honestly. The night guards fit awfully even though I had them assist me in taking molds and when I tried to cancel it, they told me I either had to renew once again before I could cancel or I could pay them $40. Just another shitty company trying to scam you out of money and claim it's "just in the fine print". Their customer service is difficult to get in touch with, dishonest, and overall unhelpful.

Besvarelse fra Remi
Good Mouthguards
I have been using Remi for 3 years. Customer service has been very responsive whenever there has been an issue. I need mouthguard replacements every 6 months as I have a teeth grinding problem, and I haven’t had any issues with my subscriptions.
Overall, I recommend!

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Very responsive and also great at…
Very responsive and also great at taking care of customer issues!

Besvarelse fra Remi
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.







