Shopogolic Anmeldelser 

Professional service, fast. Acceptable, fair priced taking into account single parcel forwarding.

The website usability can be improved a little in my opinion. Otherwise great service.

Why can't I rate ZERO stars? Awful, awful company to deal with. They don't respect their own policies, they are rude to customers who complain and to this day I'm still waiting for packages I paid for and they refused to send (even if it didn't brake any policies). Not to be xenophobic, but then again I think this is a Russian company. Go figure.

Servizi troppo automatizzati, sito poco user friendly, consegna LUNGHISSIMA, tariffe elevate anche per pacchetti piccole.
Scarso costumer care dopo vendita,
Non lo userò più
🤬

Пользуюсь услугами Shopogolic на протяжении года . Отличный сервис по выкупу товаров . Очень быстрая доставка . Удобный сервис . Техподдержка всегда на связи и разъясняет все вопросы . По факту получения на склад сервис предоставляет фото товаров , что несомненно очень удобно. Выкуп с разных сайтов и стран, что дает большие возможности приобретать для себя лучшие товары по акциям и не только . Однозначно рекомендую сервис , как надежного и выгодного партнера в зарубежных покупках .

I have used parcel forwarders around the world but never experienced a more intransparent provider like this. When the parcel arrives only it's weight is given and no dimensions. Then you have to choose a shipping company. I chose the cheapest one which was listed for 17 Euros. Then you have to wait until an invoice is issued. Suddenly the shipping company was changed and shipping costs were 20 Euros - because it is now calculated by measurement not weight. Added are order processing fees, which is ok but also some parcel packing fees. What's that for - they just put a new shipping label on the parcel. Finally you have to pay the invoice. And voila there is another fee of at least 50 cents if you wire transfer or even higher percentage fees for Paypal and so on. So finally 35% of the costs was fees by Shopogolic.
2-stars because the forwarding was fast, but never again.

I have used Shopogolic.net for over six months now for my business, and it has been excellent. I’ve been able to scale my business rapidly while saving money on costs thanks to their self declaration service.

Пользовался сервисом более 2 лет ,почти никаких нареканий не было. В общем и целом всё решалось.
Но 18.12.2026 мой личный кабинет был «ограничен», поддержка не отвечает по моему вопросу ни в чате ,ни на почту. Никаких комментариев не дает. На нескольких складах остались посылки на которое потрачены деньги.
Сразу оговорюсь никаких правил сервиса я никогда не нарушал, имел даже скидку за объем отправок.
По итогу сервис полностью утратил свою репутацию в моих глазах.

Used Shopogolic to forward a package from Italy to Poland because the store shipped only locally. Everything went smoothly – clear dashboard, working tracking, and fast dispatch after payment.

The parcel was handled professionally and sent via FedEx without any issues. Prices are reasonable for an international forwarding service. Would use again if needed.

Small H&M clothing order in a flexible bag. Actual weight: 0.7 kg. They billed it as 34 × 29 × 6 cm, making volumetric weight over 1 kg and raising the shipping cost.

When I received it, I measured 30 × 25 × 4 cm (I have photos with ruler). Using their own formula, volumetric weight is 0.6 kg. It should have been billed by actual weight, 0.7 kg, not inflated dimensions.

I submitted photos and requested a refund. They refused, hiding behind “measurement rules.”

Charged: €30.64
Correct rate: €26.60

Package arrived, but payment is required before shipping, and they can arbitrarily inflate your cost. Not trustworthy.

I DO NOT recommend Shopogolic.
My parcel (ID 341539) was delivered to their warehouse on 13 January and still has not been shipped.
The parcel was sent to the wrong warehouse, tracking numbers have been changed multiple times, GLS shows no activity, and communication has been slow or automated.
Overall, everything about this service has been extremely poor.

**BEWARE SLIPPERY SCAMMERS **
when your parcel arrives you choose a shipping method with cost ...i picked fed ex with a €57 costing to ship ...when they prepared my order they issued me with a total €145 bill to ship a childs toy plane.
When i questioned them they ghosted me for days ...forced, i made the payment by paypal ... now im making a claim & shutting them off never to deal with them again ...whatever you do...dont use them..you'l be sorry !!

Easy to use!

I had wanted a handbag from Italy for some time, it was massively reduced but they wouldn't ship to the UK so I signed up to obtain the Italian address. This was a very easy process. Ordered the bag, created a 'new inbound' on the shopogolic website so they knew to expect the item. At this point I was asked to select a delivery method but there were no prices, all fields had a £0 against them (presumably because they hadn't weighed/measured the item yet), I had no idea what delivery company in Italy to use.

Delivery was attempted once but they couldn't gain access to the building but the next day all fine and item was delivered and I was notified. I was thinking so far so good.

Then I received a 90 euro invoice from them! I was shocked. The handbag cost me 70 euros with free postage. When I looked at the invoice the majority of the cost was delivery to the UK which I thought was ridiculous because the bag was just a standard shoulder bag weighing less than 2kg and I was in no hurry to receive it.

I understand if you are using this process there's a risk and if that's the cost then fine but I wanted to check with Shopogolic and this is where I give such a low rating. I tried for over a week to contact them and I have heard absolutely nothing in response. I sent emails, filled in the online contact form and used the chat facility - I was ignored. The phone number just rings, no answer and no automated message. I cannot fault the Italian end but this side is appalling.
I did receive an email to say that my 10 day free storage was coming to an end and i'd be charged so I have had no choice but to pay the invoice.

I would seriously avoid this company at all costs - if you run into a real issue it will NEVER be resolved and you will NEVER get hold of anyone. You will absolutely be out of pocket and very stressed.
There is no excuse for it, I saw posts that they had moved so there might be a delay but that was over a year ago. The chat facility says online but that's a lie. Also I note they are pretty quick at commenting on negative reviews so why aren't they that quick at responding to queries?!
Take my word for it use someone else or just don't bother at all, I didn't need a bag that bad!

The package was delivered to Shopogolic business address in Poland 30-Dec-2025. On 15-Jan-2026, tracking shows package is in Germany. It took more than a week for Shopogolic to contact me. FedEx was chosen as transportation company. Delivery time is horrible slow. It's faster to ship from China to Norway than from Poland to Norway with FedEx. I'm not impressed at all. I do not recommend using Shopogolic.

I urgently need your assistance.

PARCEL ID 335937

The tracking shows that the parcel has been shipped since December 22, but there has been no status update at all.
The last time I was able to reach you was on December 31, and I have received no response since then.

I need this product very urgently and have already contacted you multiple times via chat and email, without any reply.

Please check this shipment immediately and get back to me as soon as possible.
I would really appreciate your prompt response and action.

Thank you.

Shopologic’s service does work—that’s essentially the only positive. At their Polish address, I was charged extremely high delivery rates; the measured weight was above the actual weight, and I’m convinced they chose the most expensive courier (or at least made me pay for it). I can accept the handling fee, but the pricing is opaque.
I paid immediately as soon as the payment option appeared, yet the parcel was dispatched much later. I later read they may wait to consolidate shipments for a given courier, so I waited patiently—but the delay was disappointing.
Now I have a parcel at their German address to be forwarded. On the photographed label, the weight clearly shows 0.5 kg; they measured 1.15 kg and then applied a “volume weight, kg” of 3.73 kg, which again made the shipping far more expensive than the request I recorded.
Overall, the service felt slow and expensive, and their weight/pricing approach lacks transparency. I’m considering switching to another provider where I don’t feel overcharged at payment and the process is faster and more straightforward.

I will never use Shopogolic Warehouse USA again. They have the worst service in the region. Let's start from the beginning: orders take a very long time to process, several days, during which time items (especially on sale) are sold out and the price is changed. So it's practically impossible to snag a good deal. Then, I needed to return one item from my order, and they cleverly returned the entire order. I ended up without items that were no longer available for ordering (thank you very much, it was a pleasure doing business with you). Naturally, no one refunded the commission I paid for the order. So, I ended up with no items and in the red, thank you again. And finally, communication between the buyer and the warehouse is practically nonexistent; no one reads the order comments. For example, I placed an order, and the purchase naturally occurred a few days later. During this time, the store prices dropped, and I found a promo code and included it in the order comments to request a recalculation and a refund. So, these smart guys managed to buy it at the old price, even though that's impossible since the store prices had dropped. I conclude they pocketed the difference. If anyone responsible for the US warehouse is reading this review, please investigate and compensate for any emotional distress. Customer ID: RU65641
P.s. Warehouse on Shopoholic in the UK best of the best.I love them.The support work is also at a high level.thanks

I was really shocked by the shipping prices. This will be the last time I use your service. I found another company offering the exact same service for almost half your price. The difference is too big and not reasonable

Very bad exp with this company. My laptops were delivered to German warehouse 1 month ago and still not shipped. I ordered 3 laptops like NY presents more then 1 month ago to got it before NY, but looks like its not possible. They tried to send it to Kazahstan more then 1 month after delivery fee was paid.. After 1 month they said they can ship there only from Italy. I said, cancel this del please, i ready to pay again, ship it to Estonia , please. But they again not answer withn a week.. Dont know what to think! Chatlog :

14 November
Thank you for your request. Please wait for the operator's reply.
P.S. Operators answer in order of precedence. They will contact you as soon as possible!

07:35
hi! Is it possible to ship laptops from Germany to Kazahstan?

17 November
03:43
Shipping laptops from Germany to Kazakhstan through our service is possible. However, please note that parcels sent to Kazakhstan are always stopped by customs. As a resident, you will need to provide documents and pay duties if required. Ensure compliance with customs regulations before proceeding.

20 November
06:45
I created order MF716656

26 November
Anybody here?
02:26
hi
Paid for parcel 328499 3 days ago. When it will shipped?

28 November
08:55
Anybody here?
06:56
Hi! its still not shipped...

1 December
04:12
Paid for parcel 328499 week ago. When it will shipped?

2 December
10:09
Maybe today somebody answer me?
Still not answer. 8 days i wait answer. TOmorrow i will write it all on Trustpilot
with screens of out chat hystory

4 December
Hello,
We contacted you yesterday, here was the message we sent: Hello,
We are sorry to hear that you are still experiencing delays. I have contacted the operators to get more information on the status of your parcel. Thankyou for your patience.

8 December
Hello,

The parcel was shipped to Italy as this was the only way to get this shipped. I will contact the operators in regard to the incorrect declaration.

10 December

Good morning! Any info about my declaration? How i can make it correct? If some difficults- please cancel this parcel. I will order it again, but to Estonia

12 December

Good morning again! Anybody can help me with my parcel 331744?
If someproblems - please cancel it! I will pay again for shipping to Estonia.. I want got it before NY...
PLease help me, its about month cant left yours storeges...