Customer service was great overall. It was a little difficult to get in contact with someone at first since I had to leave a voicemail to activate Shopmonkey Payments, but once I got in touch with the... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Kannan was a great help in guiding me through the process. I was honest with him about what my goals were and he found a way to make it make sense for us. He was able to explain the more in depth func... Se mere
Virksomheden har svaret
We really like shop monkey, however the issue we have is that we have to pay for the most exspensive package just to be able to have one thing we need which is labor guides. We are actually looking i... Se mere
Virksomheden har svaret
Joe was amazing! Seriously, he is the greatest salesman! We have sat through so many demos this week, garage360, autoleap, napa tracs integrations, but nobody took the time to really show us the produ... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Shopmonkey
Skrevet af virksomheden
Smart, simple. Built for shop life.
Shopmonkey is the all-in-one platform built for shop life. Trusted by 10,000+ auto shops, we simplify estimates, payments, DVIs, and scheduling in one easy tool. Everything works together, the interface makes sense on day one, and your team will actually use it. And every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. Stop settling for systems or software that slow you down—invest in the platform that works as hard as you do. Book a demo.
Shopmonkey streamlines operations, enhances customer interactions, and ultimately drives business growth. By integrating various functionalities into a single platform, Shopmonkey provides shop owners with the tools they need to manage their businesses more efficiently and effectively. With its user-friendly interface, Shopmonkey allows users to adapt and utilize the system quickly, minimizing the learning curve often associated with new software. Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. We're with you every step of the way.
What you get:
- Estimates: Build accurate estimates fast with built-in parts and labor data. Send them digitally for customer approval, then convert to an invoice in one click. No re-entry. No back-and-forth.
- Appointments and scheduling: Manage your calendar, reduce no-shows with automated reminders, and keep your bays full without the chaos.
- Digital Vehicle Inspections: Build trust and increase approvals with photo and video inspections sent directly to your customer's phone.
- Reporting: See exactly how your shop is performing. Sales, technician productivity, and business trends — all in one dashboard, without digging through spreadsheets.
- Customer communication: Two-way texting and email keep customers informed on their vehicle's status without you picking up the phone. Automated updates handle the routine stuff so your team can focus on the work.
- Accounting Solutions: Financial clarity, built directly into Shopmonkey. Hand off to a dedicated bookkeeper or manage it yourself.
- Marketing: Run automated SMS and email campaigns to bring customers back and fill your schedule during slow stretches.
- Support and Onboarding: Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat.
- Technician tools — Assign jobs, track time, and keep your techs moving with tools built for the shop floor, not the front office.
- Inventory management — Track parts and supplies in real time so you're never caught short or over-ordering.
- Integrations — Shopmonkey connects with the tools you already rely on, including QuickBooks, PartsTech, Nexpart, RepairLink, and CARFAX.
Find the pricing that's the right fit for your auto shop.
Check out our social channels:
Introducing Accounting and Bookkeeping, built right in to Shopmonkey
Skrevet af virksomheden
- Know your numbers every month, not just at tax time.
- Real P&L, no bookkeeping headaches, no manual setup, no generic templates. Parts and Labor revenue, EPA fees, and sublet labor built in. DIY your books with Shopmonkey Accounting, or hand them to a dedicated bookkeeper with Shopmonkey Bookkeeping.
Kontaktoplysninger
155 East Main Avenue, 95037, Morgan Hill, USA
- 408-675-2304
- info@shopmonkey.io
- shopmonkey.io
4,6
Fremragende
64 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Buen servicio al cliente
Buen servicio al cliente, pacientes para explicar y resolver cualquier duda
21. juli 2026
Besvarelse fra Shopmonkey
Gracias Guillermina! Vamos a tener mucho exito junots!
I know this the first time using shop…
I know this the first time using shop monkey but the simplicity of it says it all its not the hard to work using there invoice creating files and saving work order I love it and satisfied camper.thank you shop monkey I would recommended it to anyone having a repair shop.
14. juli 2026
Besvarelse fra Shopmonkey
Hi Junior. Thanks for the kind words and recommendation. We're happy to support your shop.
Shop Monkey has given our business' so…
Shop Monkey has given our business' so many needed tools to run smoothly and efficiently. They constantly adjust to the requests and concerns of the users. We have 2 shops and are sure we will be using them for years to come! Thanks to Lukas and the whole Shop Monkey crew for helping us for so many years.
14. juli 2026
Besvarelse fra Shopmonkey
Jonny, thanks for this review. We enjoy working with you, too!
Great conversation with Shopmonkey…
Great conversation with Shopmonkey today. There was no pressure to commit to a long-term contract, and the customer service representative was knowledgeable, helpful, and communicated everything clearly. After reviewing several options, we've decided to give Shopmonkey a try.
13. juli 2026
Besvarelse fra Shopmonkey
Thanks, Tom! We’re excited to have you with Shopmonkey. We’re glad the team made the process clear and easy, and we look forward to supporting you along the way.
It was a pleasure speaking to Tim
It was a pleasure speaking to Tim, great customer service! Way to go Tim you went above and beyond!!
10. juli 2026
Besvarelse fra Shopmonkey
Thank you for sharing your feedback. We will make sure Tim knows you value his assistance. We are happy to have you in our Shopmonkey community.
AMAZING!!
We've only recently started using Shopmonkey at Evanoff Powersports LLC, but the experience has been excellent so far. The software is clean, professional, and much more capable than the invoicing systems I tried before. It gives me confidence that I'll be able to manage estimates, repair orders, invoices, customer information, and my shop all in one place as my business grows.
A huge thank you to Kristopher Gregory for making the onboarding process easy. He was knowledgeable, responsive, and took the time to answer all of my questions without making me feel rushed. Great customer service makes a big difference when you're starting a new business, and Kristopher delivered.
I'm excited to continue using Shopmonkey and would definitely recommend both the software and Kristopher to other repair shops looking for a professional shop management system.
8. juli 2026
Besvarelse fra Shopmonkey
From estimates to repair orders to customer records — having it all in one place will only get more valuable as Evanoff Powersports grows. We're glad that Shopmonkey is already earning your confidence.
p.s. Kristopher is going to love reading this. Thanks.
Besvarelse fra Shopmonkey
Love to hear this, Damion. Thank you for sharing.
Our shop is New to Shop Monkey
Our shop is New to Shop Monkey. We had questions that were missed on the initial set up. Called --and got my questions answered accurately & quick.
29. juni 2026
Besvarelse fra Shopmonkey
Hi Mike. Getting set up right matters more than most people think. We're glad we could help your shop quickly. Welcome to Shopmonkey.
Great and very informative
Great and very informative. I didn’t even plan on signing up right away but the program seems phenomenal and I cannot wait to start.
1. juli 2026
Besvarelse fra Shopmonkey
Hey Fazaar, thanks for this feedback. We are looking forward to working with you, too.
Everyone I have spoke to was super…
Everyone I have spoke to was super helpful and had answers to all of my questions. Everything was explained to me so I know exactly what I'm getting for the money. Follow up questions were treated like it wasn't the third time I was confirming the same information. Something that is typically stressful was made easy to understand and I am hoping for a seamless transition. I can't wait to be a shopmonkey shop!
30. juni 2026
Besvarelse fra Shopmonkey
Hey, Pamela, we look forward to working more with you as well. Glad your experience so far has been smooth and reassuring as you begin using our platform. Welcome to the Shopmonkey community.
Great follow up by Joe!
Joe was great in explaining the software and how it applied to our business. Looking forward to using it to track and improve our profitability.
19. juni 2026
Besvarelse fra Shopmonkey
Thanks for the great feedback! We’re glad Joe could show how Shopmonkey fits your business needs and we’re excited to help you measure and grow your profitability!
It is up to date with technology
It is up to date with technology. Easy to use and is fast.
25. juni 2026
Besvarelse fra Shopmonkey
Thank you, Bob, for this feedback. We are glad to hear that our solution is robust, easy, and quick, and helps your shop succeed.
2021
We have been using Shop Monkey since the very beginning of opening our shop, and we couldn't be happier with our choice.
Our clients frequently tell us how nice it is to communicate through the platform. They find the ease of replying to messages, approving estimates, and making payments incredibly helpful and streamlined. It really elevates the overall customer experience we are able to provide.
On the backend, it is also an amazing tool for managing our team and tracking the health of the shop. We use it constantly to track employee hours, run weekly and monthly business reports, and track our overall sales metrics.
Like any growing software, there were a few glitches when a major update rolled out recently. However, Shop Monkey completely stepped up—they took full responsibility, listened to their customers, clearly communicated their next steps to correct the issues, and actively requested our feedback. They are continually implementing that feedback to improve the platform. We highly recommend them to any shop owner looking for top-tier shop management software!
1. juni 2026
Besvarelse fra Shopmonkey
Hi AshLee. Being part of your shop from day one is something we really value — thank you for that. It's great to hear your clients feel the difference on their end, and that Shopmonkey is performing well on yours.
Regarding the rough edges with recent updates. We'd rather own and fix it than pretend otherwise, and we appreciate you noticing how the team handled it.
Thanks, too, for recommending us to other shop owners. We look forward to a continued partnership.
Besvarelse fra Shopmonkey
Hey, Wesley, this is great to hear. We work hard to connect with customers and get them what they need. Glad our team was helpful, and thanks for the review.
Joe was great!
11. juni 2026
Besvarelse fra Shopmonkey
Hey, Gary! Thanks for sharing that! We think Joe is great, too. Glad he has been helpful to you and your shop. Reach out anytime you need.
Firoz was amazing and everyone we have…
Firoz was amazing and everyone we have spoke to. thank you!
9. juni 2026
Besvarelse fra Shopmonkey
Firoz and the rest of the team will love hearing this. We're lucky to have people who genuinely care about the shops they work with. Thank you for taking the time to share, Jessica.
the system is friendly to use
the system is friendly to use, when we need support, the customer service is always there to help.
16. juni 2026
Besvarelse fra Shopmonkey
So glad the platform's been easy to navigate and that our support team has been there when you've needed them. Thanks for sharing this, Monica.
solved my issue really fast
5. juni 2026
Besvarelse fra Shopmonkey
Glad we could get that sorted quickly for you. Thanks for taking the time to share your experience, Maria.
It is singlehandedly the most important…
It is singlehandedly the most important tool in my shop. I dont know how we would operate with out it
11. juni 2026
Besvarelse fra Shopmonkey
Wow, Shea, thank you for that feedback. Hearing that Shopmonkey has become the most important tool in your shop is exactly why we do this work. Thanks again.
Besvarelse fra Shopmonkey
Thank you for the feedback! We pride ourselves on delivering professional and helpful service, and we're so glad we hit the mark for you. Let us know whenever you need us next
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