Shopee Anmeldelser 

Shopee does not know how to protect loyal buyer there are a lot of fake product sold in their plotform and household product without cpr from fda which can cause harm to consumer and some product sold use words that will lure us to buy but in reality its not true to its words which shopee allowed it

Lately my experience to Shopee is disgusting. My order has been stuck up for 3 weeks I try to contact support several times but they keep promising but not compelling their promises. They are not true on what are they saying. Awful customer service and keep on waiting the customer hanging for 10 mins. Without responding

HIGHLIGHTS NIYO:

1. POOR CUSTOMER SERVICE
2. POOR DELIVERY ETA
3. POOR DISCOUNTS AND VOUCHERS
4. POOR MANAGEMENT

Shoppee xpress delivery is worst delivery ever in CAGAYAN DE ORO. they have 5 attempts to deliver the parcel but I didnt recieved the item. Poor coordination with the costumers.

Nireturn ko item for validation ninyo due to arriving with physical damage. Dec 1 pa dumating sa shopee warehouse niyo hanggang ngayon validation in progress pa din baka naman aabot pa ng next year yan. Sa help center niyo 48 hours lang ang investigation upon receipt. Wala ata kayo balak irefund ako sobrang mahal pa nmn ng item. Nacchat ako for support - may tech difficulties daw 10 days na may tech issue parin? kung wala na kayong chat support alisin niyo nalang. Pati email wala kayong email, pag tawag wala din sumasagot weekday or weekend. May customer service paba kayo?

If there is a 0 rate then I'll give that shopee express.. They always reason out that buyer is unreachable.. But the truth is the rider is always out of reach... Shame of you guys...

I think Shoppe is favoring the sellers more than the buyers. If there's no buyers then there's no business. I ordered defective and wrong items and requested for a return and refund. Unfortunately, the flash express that Shoppe assigned to pick up the return items is not coming. Trying to reach shoppee with the concerns but it's difficult. It's always busy and you will have to wait until you can get in. Please take care of your customers.

3 WEEKS NANG DELAY YUNG PARCEL KO SHOPEE ANO BA!!! IBALIK NIYO NA SA OPTIONS ANG J&T, POTAHHHHHHHHHHHHHHHH NAIIYAK NA AKO. LAST NA ORDER KO NA 'TO SA INYO DAHIL SA PAGKA-DELAY NG PARCEL KO, NUNG 11-11 KO PA INORDER HANGGANG NGAYON WALA PA RIN?! KAIMBYERNA.

They cancelled my order ID. 2210128C33FQ5C and didnt make money back to my shoppee pay or gcash. I tried to contact them. But in all channels only robots answer.

I have been ordering through shopee and liked their template, hindi magulo and hindi nakakahilo ung choice of colors.
However, lately, free shipping promos are limited. Limited in quantity, limited 0 shipping, limited to selected sellers lang ung discounted shipping.
Also, mode of payment affects it too, gcash cash-in, may fee na. Debit card cash-in, has been omitted din.

I dont think your endorsers affects the buying power of the market but being competitive sa price, convenience and promo does.

I find myself checking out from the other platform kasi may coupon discount na, free shipping pa.

I hope shopee considers this feedback.

CSR are not trained well and no empathy to their customers, and they are trained to be a liar. They lie to customers just to easily get rid of them in the chat. They provide lies like it's being escalated etc. The issue gets worst due to these CSRs who lie, thinking everything is being taken cared of but it's just a lie. The customers becomes more irate bcoz of these CSRs

I don't know whats wrong with your SPX delivery option, but it always says "delivery failed buyer refused to accept order" my ass, your pathetic excuse of a delivery service didn't even arrive, this already happend 2 times already, and my address is correct i already checked it 9x times, your pushing me to the edge, and guess what? other delivery options like J&T and others were fine, your SPX is just garbage, at least give me different options of delivery services rather than forcing me to use your stupid SPX

Shopee gave me a Plant instead of my shelf! YOU SCAMMER! GIVE MY MONEY BACK!!!!

Shopee hid my bad rating for a product. They don't protect their customers at all. They let sellers sell fake products. Better go with "L".

Received a damaged item once and the agent cannot understand how i described the defective product i received. He seemed confused about the return/refund policy. Gave me a robotic solution which didn't help at all. Immediately left the chat.

Their customer service is making them lose customers. Their agents are not trained well and cannot show empathy/concern for customers. Very robotic as well. Also, they should consider hiring local support agents for Vismin users to mitigate whatever language barrier there is.

Arrogant customer service, stupid algorithm-driven robot, disgusting and nonsensical answers.

wag nyo pipiliin ang shopee express kung ayaw nyo mag hintay ng matagal at sa maga seller hindi kayo pipickupan. ilan na kaming mga seller na nagrereklamo sa shopee about sa shopee SLOw courier nila pero wala action. seller pa nagkakapenalty dahil hindi napipickup on time mukang dapat imbistigahan na to malinaw na pang lalamang at pang loloko sa mga seller to lalo na ang mga free shipping nila pero hindi naman free!

Shopee provides you unlimited choices and so far, the items I got were worth the price. I rated them 4 stars since I think they still need to improve the shipping process.

I have purchased several items from Shopee PH (Xbox one controller from seller chengaii.ph and keyboard caps from h28e43une9 (Dr Keycaps); and yes, I'm not afraid to censor their name)
For XBOX one Controller, they sent a non-working one. After complain, they claim that it's 'an older generation that has no bluetooth, while my point of complain is that they're not even working using cable, and they deny for warranty process eventhough they blatantly write one year warranty on the product page. It's an obvious lame excuses not wanting to fix a trouble product that they have sent. I have report to Shopee, but it seems no action nor response were given at all, so it's obvious Shopee doesn't care about the buyer at all.

As for keycaps, I purchased 2 item from the seller, one is ready stock while the other one is pre-order 7 days. After delivery, I have checked only ready stock item were sent, but I have "Confirm received order" while still waiting for my pre-order item. After a week, I have informed the seller, and they claimed that they will send replacement. A week later, I receive no replacement whatsoever and the seller have the audacity to block me on chat page, so it seems that this is the SOP and mentality of Philippine Seller on Shopee, "We take your money, and if you complain, that's not our problem"

Tip for consumers:
Never press "Confirm received package" before an actual unboxing and testing the product. Because one you press it, the money would be transferred to the seller and they have no whatsoever obligation to help any of your problem because they are just a greedy and shady people trying to milk whatever money and penny that you have.