Pre-ordering is kind of a mess
The Dufry rewards program works without any problem and I can‘t really complain about it.
However, the pre-order function of the shop is a mess. I ordered a perfume and after a week the money got refunded to my credit card, due to that I ordered it again.
When I arrived at their store, they still had the other order in the system. However, they cancelled the newest order. At first, the money got refunded and I thought there was a mistake and that I had to contact the support. However, after a day I got charged again.
In the end, there is nothing unpaid and everything was fine, nevertheless the ordering process isn‘t really straight-forward and the staff also doesn‘t seem to know about everything.






