Hard Graft looks like a luxury brand. It isn’t. Despite the sleek website and beautifully staged product shots, this is not a premium operation. It doesn’t offer heirloom-quality goods,... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Below average customer service. Given the price tag, I’m expecting premium products and would expect a similar customer service experience. Made in Italy, shipping in fact from UK. Due to past expe... Se mere
Unfortunately I read the reviews on this site too late. Starting from misleading information on their website ( product Made in Italy, when is actually shipped from UK,) -another false infor... Se mere
I can see a lot of poor reviews on their customer service here, so I felt I needed to share my experience as well. Tl;dr: The customer service I received was splendid. I just received my... Se mere
2,7
Under middel
27 anmeldelser
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Seriously I put one star because we…
Seriously I put one star because we can't put 0...
I've been buying at Hardgraft for around 10 years, it used to be a great company, great products, good quality.
Now, I was ashamed when I received the last 2 products that I bought, I had to return them. And for the last one I had to pay 140$ to return it, incredible.
The customer service absolutely does not care, they are inexistant.
Therefor it was the last time I was buying a product from them.
Such a pity, how such a good company can make so cheap products now?
18. september 2019
Uopfordret anmeldelse
Beware of return policy
I have purchased from hardgraft leather for years. I purchase a $1200 bag and when it arrived I was not satisfied so I filled out the return process and waited and waited and waited. Mind you they have a 14 day return policy, well it took 12 days for them to get back to me. Be careful if you live in the United States and order from this company. I have been a loyal customer and was treated horrible because I wanted to return a product I was not satisfied with.
30. juli 2019
Uopfordret anmeldelse
Product quality is awful and returns are difficult
Product quality is awful. Once you realize this, though, it is too late. Their return process is equally as terrible. If you live in the US, expect to pay an exorbitant price to return the item because returns are not covered through their online shop. My best advice, stay away from this company.
21. juni 2019
Uopfordret anmeldelse
After less than a year of very light…
After less than a year of very light use (probably used that Macbook pouch less than a dozen times all in all), the ZIP fell totally apart. No reply from customer service. Abysmal service. Over expensive products quality-wise.
UPDATE
That is correct, we finally had a reply after several weeks…
The reply was : "you have probably damaged the zipper yourself".
In substance, we had to pay a new zipper (95 Euros or Pounds, don't remember + postage both ways. Never a single moment Hardgraft admitted their zipper was faulty. I use photo bags, Macbook bags, from various brands (Leica and Tumi, but also inexpensive products like Tomtoc) since YEARS, and never ever a single zipper did fail apart like Hardgraft's after a year of VERY light use. Why ? Because THEY (Leica, Tomtoc, Tumi) are really of utmost quality. Hardgraft is NOT. It's posing as upper crust, but it's average or less. Apart for pricing. We paid 254 € for that MacBook pouch. 254 € and zipper fall apart after a dozen usages ? For such a price, I'd expected real service and real offer. Obviously, this is not Hardgraft policy.
4. december 2018
Uopfordret anmeldelse
Terrible customer service and mispresentation of products
Purchased a leather bag from the company. The bag that I received had different aesthetics than the pictures from the website. Construction, feel, and even the zipper bindings were different than represented. I requested a return and also for them to cover my return shipping. They did not answer for days and refused to acknowledge my follow-up requests. Finally authorized the return, but did not respond to my request for covering the return shipping (extremely poor customer service). Few days later was hit with a customs invoice bill from the shipping provider for >15% of the cost of the bag. Extremely disappointed with the overall experience.
20. juli 2018
Uopfordret anmeldelse
Excellent services !
This website is friendly and trustfull. Products are neat and amazing !
9. august 2013
Uopfordret anmeldelse
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