The Patented Original SHHHOWERCAP® Anmeldelser 321

TrustScore 2 ud af 5

2,0

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Purchased the cap, loved the cap. Then the front band started separating. I spent months reaching out to the company who praised their design to last a decade. I never placed it in the washer, hand wa... Se mere

Bedømt til 5 ud af 5 stjerner

I purchased a Shhhowercap several years ago and it is so well made, I never needed a replacement! The first time I used it, I knew it was different from other shower caps. The material is top notch an... Se mere

Bedømt til 1 ud af 5 stjerner

I’m extremely disappointed with my experience. The company is not transparent about shipping times and has significant delays in responding to customers. I ordered two shower caps and paid $17... Se mere

Bedømt til 5 ud af 5 stjerner

OMG!! This is a life changer! I was legit using an old plastic stretched shopping bag as a showercap... why? This is gold and preserves my hair perfectly between face washes and body showers! Thank yo... Se mere

Virksomhedsoplysninger

  1. Stofproducent
  2. Leverandør af skønhedsprodukter
  3. Hårproduktbutik

Skrevet af virksomheden

SHHHOWERCAP® is an established, industry-leading e-commerce brand operating at scale, fulfilling hundreds of thousands of orders. With that volume, occasional operational issues can occur under normal circumstances. What is not normal is the inaccurate and misleading narrative currently reflected on our Trustpilot page. The current reviews do not reflect our business, our ethics, or our 10-year track record. They are the result of a documented competitive attack. We have been actively working with Trustpilot to address this ongoing reputational harm. However, the platform’s response has been insufficient. The same gaps in policy and enforcement that allowed this exploitation to occur continue to allow it to persist. As a result, the original harm is being extended — long after the underlying issue has been resolved. While we are shipping orders on time and fulfilling all customer obligations, the false narrative has created unnecessary customer concern. This has led to increased sensitivity around routine shipping variables, escalated interactions for our Care team, and additional operational strain as we manually review patterns of inauthentic activity across platforms. This is not a reflection of our business. It is a consequence of platform failure. The continued visibility of inaccurate and manipulated reviews is materially harming our company and misrepresenting who we are. It also impacts customers directly — creating confusion and undermining trust where it should not. We have been in business for a decade. For eight of those years — while generating millions in revenue and fulfilling hundreds of thousands of orders — our Trustpilot presence reflected fewer than ten total reviews. The sudden surge of approximately 300 reviews aligns directly with the moment we enforced our patent and intellectual property rights against an accused knockoff of our female-founded invention. We have operated with integrity since day one. That has not changed. We will continue doing the work to restore an accurate representation of our business — but we would much rather be focused on serving our customers than responding to a distorted narrative across multiple platforms. At its core, our objective remains unchanged: To design, sell, and ship SHHHOWERCAP® to our customers without interference, misinformation, or unnecessary disruption. For Customers For accurate and up-to-date information: • Please review our FAQs at shhhowercap.com • Email team@shhhowercap.com to connect with a real person • Visit @shhhowercap for updates and support If you love your SHHHOWERCAP®, we welcome your honest review reflecting your true product and ordering experience. If you left a review during this period and have since received your order, we encourage you to update it to reflect your full experience. For Trustpilot Corporate Stronger fraud detection, clearer accountability standards, and meaningful intervention are required when platforms are exploited in coordinated attacks. Small businesses — especially those built on original innovation — should not be left exposed to this level of reputational manipulation. For Press For inquiries, please contact press@shhhowercap.com . We are available to speak both on our brand and the broader issue of platform vulnerability and its impact on independent innovators. ABOUT SHHHOWERCAP® Founded in 2015, SHHHOWERCAP® is a female-founded company that reinvented the shower cap for the 90% of women who do not wash their hair daily. Our patented turban design redefined the category through elevated design and functional innovation. Featured in Vogue, The New York Times, Allure, and ELLE, and carried by retailers including Violet Grey, Detox Market, Thirteen Lune, Anthropologie, Nordstrom, Saks, and Selfridges, SHHHOWERCAP® has built a loyal customer base over the past decade. After millions sold and hundreds of thousands of customers served, our commitment remains unchanged: innovation, integrity, and customer satisfaction. We appreciate those who continue to support The Original SHHHOWERCAP®.


Kontaktoplysninger

2,0

Under middel

TrustScore 2 ud af 5

321 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 48 % af deres negative anmeldelser

Det tager typisk over 1 måned at svare

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

The product was ordered in January 2023…

The product was ordered in January 2023 and just finally arrived in April 2024. It was a birthday gift for February 10, 2023 birthday.

10. april 2024
The Patented Original SHHHOWERCAP®-logo

Besvarelse fra The Patented Original SHHHOWERCAP®

Hi, Rachele - we're so sorry your experience with us started during this challenging time in our company's history. We're understanding and apologetic of the frustrations and desperately trying to reset our brand's (otherwise stellar) reputation as a result of our Competitor's digital attacks. We're happy we were finally able to get it to you manually - and genuinely sorry it took us so long to do so! xxoo

Bedømt til 1 ud af 5 stjerner

Owner is rude, dismissive, arrogant

Items didn’t ship until 5 months later, I went on Instagram to see if there was an update on preorders and people had been waiting two YEARS for their shower caps. Meanwhile, the owner of the company was being snarky to everyone who had questions, saying they were “haters” and “attacking her small female founded business” when they were just asking for an update. Most credit card companies won’t allow you to dispute a transaction after that much time has passed so for the owner to act that way was extremely unprofessional

10. april 2024
The Patented Original SHHHOWERCAP®-logo

Besvarelse fra The Patented Original SHHHOWERCAP®

I'm sorry you feel this way about our Female Founder. We can understand why you may feel this way especially during such a stressful period in time; but knowing her in person paints a very different picture! We all LOVE our customers, our Founder especially, as the company wouldn't exist without you! She's notably personable, friendly, supportive, and charismatic! No one is perfect (especially under extreme stress) and, while under the stress of managing our company's ongoing Competitor attacks - instead of shying away from her customers individually during this time like so many Founders would - she jumped in to support everyone - the team and customers included. We'd love to set up time for you to get to know each other as you're a repeat customer of ours. <3 <3 <3 <3 We'll be reaching out with the opportunity to do so.

Bedømt til 3 ud af 5 stjerner

Took over 5 months to ship and I…

Took over 5 months to ship and I received the incorrect color.

Update after company’s response.

This is my third purchase with the brand. My first one was great. Lasted a long time. Bought a second one from Nordstrom.com and the silicone(?) inner border began to fall off almost immediately after my first use, which was disappointing af. So that one didn’t really keep the moisture out. Decided to give it one more go and, several months later, so far so good.

8. april 2024
The Patented Original SHHHOWERCAP®-logo

Besvarelse fra The Patented Original SHHHOWERCAP®

Hi, Gail! We're so sorry that your recented ordering experience as a repeat customer was impacted by our Compoetitor's behavior last year. We did our best to survive their attacks and get everyone their SHHHOWERCAPs as quickly as possible. Thhhank you so much for waiting patiently and we're so happy to see that you've had multiple ordering experiences with us prior - 2015 and 2017 to show you how we normally do business when we're not suffering through those challenges and adversities from the moment in time. Thhhank you for your continued support!

Our recently updated FAQs page has information if you'd like to easily swap out your color for a different one.

*** Since you are a fan of our patented innovation, we'd love if you can leave a review on the features you love on the product itself!

Bedømt til 1 ud af 5 stjerner

Terrible Experience

Placed this order in September 2022. Received this order April 2024. The company would not give me a refund and did not respond when contacted by the Better Business Bureau.

10. april 2024
Bedømt til 1 ud af 5 stjerner

Not quiet.

The shhhower cap is not quiet. It is slightly less quiet if I am angled at an uncomfortable spot. I tried being further away from the shower head etc. It is also too tight.

9. april 2024
Bedømt til 1 ud af 5 stjerner

No cap - no replies

I ordered a cap in August of 2023. The CEO sent a generic email apologizing for the delay. My cap never came. I sent 4 emails and no one replied. I finally disputed the charge on my credit card in March of 2024 and the cap mysteriously arrived. Still no email to me directly about it. I should have been acknowledged in some way.

9. april 2024
Bedømt til 2 ud af 5 stjerner

Shipping/communication is the worst I've seen

The product is fine, but it took over 1 YEAR to get to us. I ordered it in November of 2022 for my wife for Christmas. I reached out when it didn't show up in time. I reached out again several times after that. No communication at all. I had given it up as a scam. It showed up on our door in April of 2024... Would have preferred the refund.

10. april 2024
Bedømt til 1 ud af 5 stjerner

It’s a scam

It’s a scam . I ordered 12/10/22. They pretend to send it 04/24 . I still do not have it. My bank is doing a scam investigation .

10. april 2024
Bedømt til 2 ud af 5 stjerner

I ordered this product 2.5 years ago…

I ordered this product 2.5 years ago and it came about 6 weeks ago. Customer service is non existent and honestly, the product isn’t worth it. Water seeps in when I’m bending down . A free, plastic one from the hotel does the job better!

10. april 2024
Bedømt til 1 ud af 5 stjerner

WHERES THE CUSTOMER SERVICE?

I purchased 8 shower caps early December 2023 for Christmas gifts. I just received 3 of them the end of April 2024. This company NEVER RESPONDS to emails-I have no idea where the other 5 shower caps are. My credit card was charged in full in December. The product is wonderful-the customer service: zero.

10. april 2024
Bedømt til 1 ud af 5 stjerner

DO NOT ORDER

You took FIFTEEN MONTHS, offered me a refund then never acknowledged it again. You all are literally the worst company I’ve ever had to deal with.

10. april 2024
Bedømt til 2 ud af 5 stjerner

Shipping time

I like the product, I bought one for myself then bought one for my mother and grandmother, only for the last two to take 16 months to be delivered. The product is solid but that timeline is unacceptable. Just list the product as out of stock if it is not available to ship.

9. april 2024
Bedømt til 1 ud af 5 stjerner

Delay unacceptable

The shower cap is great but the time from order to receipt was unacceptable. I placed the order in November 2023 and received the item in April 2024.

10. april 2024

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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