Sharaf DG Anmeldelser 

Really bad after-service with no proper follow up or appeal process. Would strongly advise against using this company and choose one with a much better reputation.

i purchased Gorenje ac one month ago but the ac has not been cooling properly from the beginning , i have been continuously following up with you for the past one month . Technician come , check the AC , confirm that there is no cooling and then leave without fixing the problem this has been going on for the entire month still i do not have properly working AC , Anyone dont buy sharaf DG incase its complaint they are not taking care of anything properly . one of the very bad expereience my life

If you value your money, your electronics, and your basic dignity, avoid Sharaf DG’s service center and ASUS Middle East at all costs. Over more than two months, I have been subjected to an unparalleled corporate nightmare of deceptive trade practices, falsified database records, and absolute systemic incompetence.
My premium ASUS laptop (manufactured in May 2024) suffered from an inherent manufacturing defect where the NVIDIA GeForce RTX 4070 Laptop GPU completely crashes into a "Code 43 Error" in Windows Device Manager, cutting all communication to external displays. Under UAE Consumer Protection laws, if a device goes for repair 3 times or more for the same problem, it is legally deemed defective and the seller must refund the customer the full purchase value. To avoid this multi-thousand-dirham legal liability, Sharaf DG and ASUS dragged me through a staggering SIX (6) separate physical repair cycles for this single defect, actively manipulating data to cover their tracks.
Because I am an official Person of Determination (POD) utilizing a physical walking aid, I personally endured 3 exhausting, grueling trips to the Ajman showroom. When my health could no longer tolerate the physical strain, I had to submit home pick-up requests directly through ASUS's website. The first home intake was registered under RMA: AEB7W70235 (Faulty RTX 4070 with Code 43), and the second home intake was registered under RMA: AEB7W70345 (RTX 4070 fault and a minor startup audio lag). Out of these 6 separate cycles, they only gave me two printed reports—associated with the ASUS RMAs—and deliberately withheld the paperwork for the other intakes.
The database fraud committed by Sharaf DG is absolute. The physical job numbers associated with my device across this nightmare were 210000587480, 210000594267, and 210000596648. However, in their final service report (210000596648), Sharaf DG explicitly erased their history and lied, stating they had only received the laptop 2 times. They entirely omitted Job Number: 210000587480 from the records to hide the repeated failed repairs from their global database. Furthermore, on that final report, they intentionally wiped the primary graphics card defect from the description entirely, fraudulent listing the problem only as an "audio issue" to trick regulators. I had physically attached a handwritten note directly to the keyboard explicitly highlighting the Faulty RTX 4070 Card alongside the audio lag (which I later discovered was just an issue with my external speakers, meaning the laptop audio was completely fine!). They ignored my written brief completely.
The climax of this commercial deception occurred when ASUS Middle East corporate representatives (Rami and Jozef) gave me explicit verbal assurances over the phone on August 14 and 18 that a brand-new motherboard had been successfully installed. This was a calculated lie to prevent me from contacting the legal authorities. When the device arrived on August 19, the paperwork confirmed no hardware was touched. Sharaf DG management later admitted over the phone that the motherboard did arrive physically, but they simply chose NOT to install it.
Instead of a hardware repair, they handed me an illegal written mandate on the official service report, commanding me to NEVER update my NVIDIA graphics drivers via the NVIDIA website and NEVER run standard Microsoft Windows Updates to keep the laptop from crashing. When I asked their technician how I am supposed to safely run updates under this ban, he told me a blatant technical lie: that I could update Windows and the GPU through the ASUS Armoury Crate utility. Armoury Crate is a basic utility designed to control secondary hardware features like RGB lighting and fan speeds—it is physically incapable of updating a Microsoft Operating System.
The ultimate contradiction is clear: If updating through Armoury Crate was a safe solution, why did the service center fail to install those updates themselves instead of returning an outdated laptop frozen on software from May 2024? The answer is simple: They knew the hardware was broken, and that running any update would instantly cause the card to fail.
ASUS Middle East and Sharaf DG are pure liars who actively collude to falsify service metrics, dodge legal warranties, and exploit a vulnerable Person of Determination. I have permanently rejected this broken unit, exposed their data manipulation to their global headquarters in Taiwan, and am proceeding directly to file a civil lawsuit through the Dubai Court system. Avoid them completely—they are an absolute disgrace to consumer retail.

As soon as you walk into the store, people in yellow shirts starts roaming around like fleas staring at your face, while you are trying to figure out what model of what you are buying. It doesnt stop there, then every minute one yellow shirt approach you from nowhere will ask you a million questions. Why cant they leave customers until they have questions. Annoying as eff. Its like an Indian railway station.

Do not waste your time and money with Sharaf DG.

I booked a 65-inch Samsung OLED TV on 27 June. The salesperson clearly promised that it would be delivered by 30 June, or 1 July at the latest.

When the TV was not delivered, I spent three consecutive days (30 June, 1 July, and 2 July) constantly following up with customer support. Every day they assured me, "It will be delivered today." Then, in the evening, they would say, "It will be delivered tomorrow." This continued for three days.

After making me wait and repeatedly giving false promises, they finally informed me that the delivery would take another three weeks because the TV was out of stock.

I then visited the City Centre Sharjah store. Instead of resolving the issue, they started offering me different TV brands that were in stock. They admitted that the Samsung 65-inch OLED model was unavailable.

I requested them to cancel my order and process a full refund.

My advice to everyone: If Sharaf DG does not have the product in stock, do not make the payment based only on their delivery promise. Confirm that the item is physically available before paying. Otherwise, they may keep your money for weeks and then try to persuade you to buy another brand instead of delivering what you originally ordered.

This has been a very disappointing and frustrating experience...................................................................................................................................I wrote this review only after receiving a reply from your support team. My review is based on the information they provided and on my actual experience.

I purchased 2 AC from sharaf DJ Bahrain last June 2025. in June 2026, bioth the AC were not cooling. I complained the guy comes after 4 days, says he will charge BD 8 to check the AC. I asked if the AC is under warannty how can you charge me? He then checks the AC and they both needs servicing for which he will charge BD 15*x2. I called customer service several times but all that i get to ehar the request is under process. This is like a scam and money making idea.. Sjhame on sharaf DG for providing such after sales service.

1 Star – Disappointing Experience from Purchase to After-Sales Support

I purchased an ASUS laptop from Sharaf DG Mall of the Emirates after discussing several options with the sales team. The salesperson and sales manager recommended ASUS and explained that, in the event of any warranty issue, repairs would normally take around 5–7 working days and that a replacement solution could be provided if necessary.

Unfortunately, my actual experience has been completely different.

The laptop was submitted for warranty repair almost 20 days ago, and I am still waiting. I have not received a replacement device, a replacement laptop, or a refund. The only update I continue to receive is that the required spare part has not yet arrived.

Had I known that a warranty repair could leave me without my laptop for weeks with no clear timeline or alternative solution, I would have seriously reconsidered my purchase decision.

I trusted the advice provided at the time of sale and expected a level of after-sales support that matched those expectations. Sadly, the reality has been very disappointing.

This experience has significantly reduced my confidence in both the product recommendation process and the after-sales support provided.

Dear Sir/Madam,

I would like to express my disappointment regarding the poor customer service I experienced today, 22 May 2026, at your Granada Mall branch, Riyadh, KSA

I visited the branch to purchase an accessory for an iPhone; however, the staff assigned at the counter demonstrated a very unprofessional approach. Unfortunately, they were not helpful, lacked proper manners, and did not show any interest in assisting customers appropriately.

Customer service and professionalism are essential in maintaining customer satisfaction and reflecting the company’s standards. I strongly believe that the staff concerned require further orientation and training regarding customer care, communication skills, and professional conduct.

I hope this matter will be addressed seriously to prevent similar experiences for other customers in the future.

Thank you for your attention.

I ordered a Samsung Galaxy S25 from SharafDG's website. When delivered, the the box was sealed and it looked fine so I didn't think too much about it. When I unboxed it though, the cable was loosely thrown in the box, the protective foil was already removed from the screen and I could clearly see fingerprints on the frame of the phone.
With all these in mind, I contacted Samsung themselves to see if they can tell me when was the phone first used. After checking with the IMEI code, they confirmed to me the phone was already activated ONE WEEK BEFORE I EVEN PLACED THE ORDER.
So basically SharafDG took a already used device, put it in a box, resealed it and sold it as a brand new device.
The worst part is that I don't know why it was opened in the first place. For all I know they could have installed a tracker or something to collect data in it and then sealed it back.
I contacted them in order to resolve the issue, but their customer support wasn't helpful in the slightest.
The best I can do at this point in time is to warn others and hopefully save them the trouble of going through what I did.

Update as of March 26th.
I was told by SharafDG's customer service that they forwarded my issue to the relevant department (I've been told this before and they did nothing at all).
I will update this review again if they actually do something this time.

Worst customer service in the UAE! Don’t ever try to order from them

Horrendous service installation of dryer wasn’t done properly. Our living area was flooded. Manager don’t want to speak to me and didn’t agree the call back. Still no clue what is going on

Very Disappointed to the service and to the customer service. I ordered Iphone 17 pro max on Nov 20, 2025 but until now i didn't receive it yet. I've been communicating to the customer agent they said they don't know regarding to the delivery services. They must know every details so they can explain to all customer what is happening to their products. I hope you improve regarding on this matter.

ONE OF THE WROST STORE FOR ONLINE ORDERS. IN MY CASE ITS IPHONE 17 PRO MAX I ORDERED IT ON 11TH OF OCT 2025 WITH EXPECTED DATE OF 31ST OCT AND ONWARDS DELIVERY BUT TODAY ON 3RD NOV THEY ARE TELLING ME THEY ARE OUT OF STOCK

AND DELIVERIES STARTS FROM 20TH OF NOV AGAIN THIS FCFS TACTIC THAT THEY PLAY THERE IS NO SUCH LIST THAT THEY CAN SHARE WITH ME . EVEN IF YOU COMPLAIN THEY HAVE ONE ANSWER FOR IT "OUR APPLOGIES", "WE UNDERSTAND"

FOR ME MY FLIGHT IS ON 13TH OF NOV AND I KNOW THEY ARE NEITHER GONNA TELL ME THE NUMBER OF PEOPLE IN FCFS LIST BEFORE ME NOR THEY ARE GOING TO DELIVER THE CELL ON TIME THATS WHY IM CANCELING MY ORDER TODAY.

I purchased a new washing machine and was told by the delivery representative to return my old unit. I was informed that the old unit would be evaluated, and I would be paid for its value. I had already received an offer from a third-party buyer, but the delivery representative advised me to have the unit checked at the warehouse, and the company would pay the assessed value for convenience. I agreed and was instructed to submit the form online with the details of my old unit.

However, months passed, and we did not receive any response. When I contacted customer service, they said they would conduct an investigation, but I still received no follow-up. Recently, while reviewing my old messages, I remembered my request and sent a message this month. I was then told that they had no record of it and were asking for proof.

I have purchased many items from this company and considered them reliable, but I was wrong. This is very poor customer service. It is extremely disappointing to see a company fail to stand behind its loyal customers.

I purchased a Samsung S24 Ultra (12GB + 256GB) from Sharaf DG, Oman – Muscat Grand Mall on 08-Aug-2025. After using it for about a month, I noticed something was wrong.

Initially, I didn’t pay much attention to the camera quality, but when my colleague compared it with his Samsung S23 FE, we found that the S24 Ultra’s photo quality was unexpectedly worse. This made me suspicious.

Out of curiosity, I registered my device on the Samsung website and discovered that the warranty ends on 03-May-2026 instead of 08-Aug-2026. That meant the device had already been activated three months before my purchase date.

I immediately contacted Samsung through their 24/7 chat service, and they confirmed the device was activated on 03-May-2025, proving it was used before I bought it.

I then emailed Sharaf DG, copying the Consumer Protection Authority. Within 15 minutes, I got a call from Sharaf DG. They admitted the issue and said they would replace the device.

On 26-Sep-2025, I went to their store. During the discussion:

An employee admitted the phone came from Dubai, already activated, and was sold for 270 OMR (while their website later increased the price to 300 OMR).

The manager, however, claimed it may have been a “mistake.”

I requested a full refund, including the 45W charger adapter I had purchased separately. At first, they refused, saying the charger could be used with other devices. After argument, they agreed to refund both the phone and charger.

I also requested a refund for the screen protection, but they refused, saying it was non-refundable. I argued that since they sold me a used/defective device, I should not bear this cost.

After further discussion, they offered me a replacement with a 300 OMR S24 Ultra. I was skeptical again, so I checked the new device’s activation status. Samsung confirmed (via IMEI 1) that this replacement device was indeed not previously activated.

Key Red Flag to Check Before Buying:
If the purchase date does not match the warranty period, it means the device was already activated before you bought it. Always log in to Samsung’s website and confirm your warranty.

This experience was extremely frustrating. Being sold a used device at the price of a new one is unacceptable. I will never purchase from Sharaf DG again.

I booked an Iphone 17 Pro Max way before launch date on 13th Sept 2025. While prebooking they mentioned delivery date as 19th Sept 2025 and for prebooking means also delivery on Launch date but its been 2 weeks I have not received the phone. While on checking with the customer support they are simply denying to give any delivery date and said prebooking doesn't guarantee you of the delivery on time. Not even agreeing to take any complaint and even when I told them I will complaint to DED or take legal actions they simply said I can go with that.
Employee Name who I chatted with: Priyanshu,

I would suggest not to go with this company for any prebooking orders as they simply block you money and doesn't support in anything. it's a very worst customer service

I had a disappointing online experience. Two days after placing my order (), I was informed of unexpected hidden charges exceeding 700 AED for my area. When I attempted to change the delivery area, I was surprised to find that my order had been canceled without my action. The customer care agent insisted that I had clicked the cancel button, despite my repeated confirmation that I did not.

I had my worst experience with them!! they will not honor their extended warranty plan and repair my washing machine! I finally had to pay from my own pocket to get the washing machine repaired as I cannot wait anymore for their action!

بيغيرو الأسعار لا انصح بالتعامل معهم

I purchased a Samsung washing machine with an extended warranty from Sharaf DG. When the machine developed a serious fault within the warranty period, it was declared non-repairable. Instead of a repair or replacement, I was offered a depreciated voucher, which I find unfair and not aligned with the warranty promise. This experience has been disappointing, and I expected better customer support and commitment to after-sales service. The response from customer service was significantly delayed, and I received contradictory information from different call center agents. To add to the frustration, I was asked to evaluate services that were never actually delivered. This has been a disappointing experience and raises serious concerns about the value of the extended warranty and the reliability of after-sales service.